Myntra.com Complaints & Reviews

Hello,
This is in reference with my order number[protected]-1832301. So i ordered a suit and a yellow nayo skirt. I absolutely loved the purchase however i have some size issues therefore i want to exchange my skirt for a smaller size. As per the norm i tried to exchange it on app but it ain't happening. I have already received the delivered mail, message and status but still the app isn't allowing me to exchange it and says confirm delivery. Even when i am putting the bar code to confirm delivery it just isn't working.
I really like that skirt and i have to wear it next week in a function. I am scared that the size i want might get over soon and i won't be able to get another skirt in time.
Kindly look into the matter. As per the brand my product is valid to be exhausted and returned within 30 days. Please look into it. I am attaching a screenshot to show the issue of confirm delivery whereas the status is delivered.

Thank you
Pooja singh

I have received defective product of Alberto Torresi shoes. Order number is[protected]-9674001. Now when i am trying to place the return request, i am unable to do so. This is sheer cheating as you are delivering defective products and then intentionally do not accept the return request. If I don’t receive appropriate reply, i need to go to cosumerforum as well.
I am reachable on[protected]
sameet.[protected]@gmail.com

Had ordered 12 products, where all the products got “Returned to Origin” without an approach. Myntra customer care cites the reason as “technical failure”. Highly unsatisfactory. Also, I had used some of my past balance and the so called loyalty points where none of it has been refunded. They have asked me to place an order again, but all the products I want are out of stock now

I got a wrong product. Asked them to take the wrong product and deliver the right one. I have called 11 times and spent almost 350 minutes of my precious time. Still no resolution. Twice they created return request and declined. Then exchange request was created. But the delivery executive can't take the wrong product. Thrice myntra customer service guys have approved the case but delivery center person didn't receive any email

Ordered few products on 24/12/18 on myntra but its not showing in the my order history but myntra has confirmed order placed via sms but not through mail. I made online payment which was successful. Now, i dont know how to track my order to manage product related queries.

Dont know whether order is confirmed or got cancelled automatically as m not able to contact with myntra as my phone calls are being unanswered. Its not about money which will come back after few days if order got cancelled automatically, its about inconvienece caused due to myntra customer care as they are far beyond to reach. Kindly help.

I ordered jbl earphones rom myntra.com and received empty jbl box without earphones in it. Called courier boy and registered complaint through myntra customer service. I have read many complaints of this sort on forums and they simply say we did quailty check and dont care about customers. How can something like this happen if you deliver it right. I want refund of keeping otherways ready to get it. Order number[protected]-8598303. Complaint number-IN[protected].

One of my item was out for delivery today and the number provided of the delivery executive was incorrect. He did not make any attempt of calling me and delivered the item to an incorrect address. I have tried to contact service and they are as useless as the delivery executive, cannot get through to a single agent. Please get my parcel delivered to me as soon as possible before I complain in the consumer forum regarding such disguising service.

Hi,

I have order 2 items on myntra few days back. My order has been confirmed and got a message as it will be delivered by 31st December 2018. On 24th December 2018 I got a mail as my order has been delivered but I didn't receive the order. I am not sure to whom the product got delivered. Am really worried about this. Can you please check on this at the earliest?

I ordered Vishud women red and white printed A-line dress with jacket of product code 7286685 on 21st dec and received on 24th dec and i only got the red jacket and the white printed dress was missing. I have requested return request. Will i get refund or will they deliver me the missing item. When i called the customer care they said in 3 working days they will give me status about this.

The order was before the eors sale. N i ordered this biba product with churidar and dupatta. However, i only received the kurta.in this order with order no.:[protected]-2221101. I dint know what to do hence filed a return request.. When i informed about the incomplete product, he said i had to file a complaint.
I would request you to kindly resolve this issue with the delivery. As when i received the package.. The inner packaging was torn as well but the outer package was intact.

Placed order on 22 december 2018 at 23:55, received reference no. Igafadhtj2 from inb myntra design pvt ltd
No order details shown on my myntra account.
Ordered chemistry jacket worth rs 1479 and corsica heels worth 809, total order was of 2611 inclusive of taxes.
I just want my order to be delivered asap.. And if it cannot be done, want my money to be refunded back into my account.

I have filed complaint 4 times with customer care for a product not being picked up for return. Every time i was assured action with 24 to 48 hours but nothing has happened since 2 and half weeks. This has been most ridiculous experience with myntra! The last time i spoke to a senior person on the call but still no action has been taken. I have been a long time loyal customer with myntra and this is the service i get.

On 11th Dec 18, pick up person named Indrajeet ([protected]) picked 2 products but left without sharing receipt .The same was confirmed by his supervisor Mr. Babul Singh ([protected])from Ecom express madhepura. I have recording of phone conversation.On the same day I complained to Myntra for this incident. After that till today every day I called Myntra and sent many mails.Everytime they told me to wait for 24 hours. But now suddenly they declined my request.
They didn't given receipt, neither clothes nor refund.

Please help me getting my money back and punish them for such frauds.

I ordered an arrow tan boat shoe size 10 for my dad's anniversary on 24 and then order the same shoe for size 9 as size was too large. What i received was a completely different shoe o[censored]nited colors of benetton. I had also ordered a sheet dress from the brand mango but what i received was a normal dress from some company rangriti. Please help as i wanted these items to gift someone on 25 dec 18 but there has been no action from myntra.

I have ordered the above mentioned shoe on 10 Dec 2018.But there was just one shoe inside the box.So when I raised an exchange of order as per customer care(cc) update, the delivery guy refused to take back the item saying they didn't receive complain of one shoe.I called the Myntra CC again and was told that the delivery guy intentionally saying that they didn't get any such complain.As per their records the complain is made and they should pick up the exchange item.Its been 11 days now, I paid the money but didn't get the product being an old privileded customer of myntra.this is really disappointing.

Worst experience shopping from myntra. I normally would shop from jabong but i thought of trying something new and ended up on myntra. So, this delivery guy doesnt even wants to come to my address and cancelled the order without my knowledge. I called the customer service but all in vain. No support.

Worst service ever. Never making orders from myntra again.

I ordered a dw watch set from myntra,
When the package arrived on 05/12/18, i saw that there was only 1 watch in the box, instead of 2.
When we complained and asked for a refund, myntra informed us that it was not an issue on their end. Their quality check revealed that the product was fine on dispatch.
Return request was declined for above mentioned reason.
No proof has been provided from myntra regarding quality checks.
Asked to take the word of this fraudulent company.

Hello, i am Subhash Gupta. I ordered 7 products on 15 December 2018 with Order number[protected]-1881901 but 3 of them were scheduled to delivered on 17 December 2018. I received 2 packages from DEPENDO-BHUPENDER delivery guy. I asked him that there should be three packages and he said two products are in one package . Since the two products were from Roadster so I thought maybe possible and accepted the packages. The moments I opened the packages I got Puma Shoes and Chino pants but not Jeans. I found two slips in Shoes package and one in Pants package. I registered complaint within 15 minutes of delivery and got assurance that matter will be resolved within 3 days.
I called again today, 21/12/2018 morning and again Myntra assured me to resolve the issue. I received an email hours later that My claims doesn't stand and they are unable to help. I again called Myntra and after putting me on long hold they said that they can not help and product left the logistics.
Isn't it Myntra's responsibility to deliver product safely and manage their delivery team. They do not hesitate to call their customer liar who put so much faith on such eCommerce. If you want money just ask for donations but do not cheat.
I never asked for return on missing product but atleast deliver what you could not and strengthen your customer service. Of course I cancelled other products and hope they refund it without making it an issue too.
Kindly look into the matter and deliver the product or if can not please refund.
Thank You.
P.S. Attaching photos.

Its been a horrible shopping experience at myntra. Its really saddening to see that. I made online payement for harvard women maroon solid biker jacket and roadster t-shirt with an early acess fees and the required amount of money was immediately debited from my account. But my order was never confirmed.
In how many days i get money back in my account and what is procedure to getting back.

I was an ardent customer of myntra bt now in doubt to buy fm this site. Very bad delivery service. I hv placed an order of roadster sweater which was to be delivered to me by 15th dec bt till date of no avail. Sms comes fm myntra bt my product does not. Called the customer service, bt they are of no help. Really disapponted with myntra and their service.