Myntra.com Complaints & Reviews

I have purchased something from Myntra and raised return for the same however, mistakenly selected Myntra credits and 3000 Rs got credited in that. I want refund in my account I don't want to use Myntra anymore and wants to close this account.
Why am I forced to use the amount if I don't want to.

Email id [protected]@gmail.com

I have placed an order on myntra on 30.11.2018 and i was promised the item is going to be delivery by 06.12.2018 but today when i called their supported does not have any update about my order and i am forced to wait for another 48 hours or cancel my order.

When i informed them i need to this item by tomorrow then they said they can not help me on this.

The support is useless and not helpful

By mistake, I selected myntra credit while returning one of my orders. Now when I am repeatedly asking the customer care to refund it in my bank they are refusing. The myntra credit has an expiry after which the money will get expired, that is real money that I paid, why should it get expired. And its such a big amount of money. I need the money immediately for my own use and it is stuck there and the myntra customer care is not the least concerned about it.

Order No:[protected]-5125501
I ordered my item on 25-Nov-2018, delivery date was 04-Dec-2018.
On 04-Dec, I called and complained about the status update and today 05 Dec 18 there is no update on my product.
I called customer care executive several times but still, I don't have any update.
Every time i call customer care executive they give me different opinions and told me to wait until they get updates.
I am totally frustrated.
This was a gift for my sister and now i am totally disappointed with Myntra's services.

I ordered these boAt Unisex Blue BassHeads 220 In-Ear Headphones with Mic (Order no.[protected]-4220503 and Packet number: [protected] from myntra with a warranty period of 1 year but a few days ago the left earplug stopped giving sound and after that the right earplug also stopped giving out sound. The earphones look excellent from outside but are not working and it's a disappointment.
Since the earphones are still in the warranty period, I am expecting them to be replaced within the warranty period as soon as possible.
I'll be thankful if the email is responded quickly and earphones gets replaced as soon as possible. More information about the earphones is given in the Screenshots.
Thank you

I have brought La Firangi Women Blue Anarkali Kurta ( ORDER NO:[protected]-2841303) cost of Rs. 734.63 from myntra then I returned the product on(Nov 20-2018).but didn't receive any refund till now.

I called their customer care first they said given bank ifsc code wrong then i given correct details but no use.please refund my money to my bank account or myntra wallet.
please help

From company side my product & money both is blocked.
The delivery date is 2/12/2018 but still i did not received my product
I already registered complaint 4 to 5 times. But no resolution is provide against the same. It is not first time but previously i also faced such problem allot..
Date 2/12/2018
Name - hasan ali
Tracking no - ml[protected]

I placed my order on 24th of november 2018 and paid the money in advance but its still not delivered yet even though the due date was 2nd of december 2018. On 1st december i got a call a call from the delivery person and direct him my house address but he didn't deliver the item and got a message o[censored]nattempted delivery so i reached their customer care service asking about the status but none of their executive give a proper and convincing answer. Still waiting for the item to get delivered. Having a horrible experience with myntra.

I returned shoes but i can't get the refund back, so tell how much time it go to get refund back.10 days already go. I haven't get the refund back ..in all site the will be 10 days but i had waited till now i can't get the money back from the mantra they get their product back but can't refund the money back. So refund it back and tell how much time it have to get refund.

Dear myntra, flipkart & roadster team,

I've been a regular customer of yours and have bought number of clothing items from your online stores. I want to bring to your notice a roadster jeans that i bought from myntra (Bought on april 6, 2018 order id:[protected]-0268001). The jeans is defective and it started wearing out from day one. I might have worn the jeans maybe 4-5 times and washed it couple of times.

Loose threads, holes have appeared which i've never witnessed before with any of my jeans (Includes other roadster jeans i own). I managed with it anyways thinking it might just be a small bad patch of cloth/threads.

Your jeans today (Dec 3rd 2018) gave up on me. I was on my way to a meeting and gaping hole of around 7-8 inches appeared near the zip when i sat on a bike. The threads gave up. I had to manage somehow to cover it with my shirt and go about the meeting. Your jeans and your product has really embarrassed me and i'm really pissed about it, angry about how such a multi-million dollar company with stringent qc in place can pass such a useless piece of cloth as denim.

I need accountability for this failure and be compensated for the embarrassment that i've faced.

I took a t-shirt from mentra online shoppingt-shirt is huge big, i want to change iti requested to change twice but this person is not changingthe price of my tshirt is ₹ 434 which was a home deliveryat least change this t-shirt yout-shirt navy blue red fort which iif you work correctly, then you will not do any good work, otherwise how do you people get the returns?

I have ordered a boat unisex black & red bassheads 220 in-ear super extra bass headphones from myntra on on 25th november 2018.
Order no.:[protected]-7008303
An email recived from myntra that the product has shipped on 25th.
The expected delivery date was 1st dec, 2018.
But on the 1st dec it was not delivered and i called on the customer support arround 8pm. Assured me that the product will be delivered in the next few days. Reference number [incident:[protected]]

On 3rd dec 2018 i came to know that the product order is lost in the way.

I called again at myntra.com and asked about the status 'lost'.??
Who is responsible for such negligence am i or the ecommerce website.?

Yes, myntra! You are not the best website for shopping because -

1. I was the first time purchaser from the fraud website named myntra.com.
2. Not a responsible one like other e-commerce websites.
3. Don't make a excuse and don't try to make your customers happy by sending "your goodwill coupon details
Coupon code: [gwgk5ewdtx]
Valid upto: 02 january 2019
Description: 40.00% of[censored]pto rs.400.00 on minimum purchase of rs.1000.00
(This is a small token of apology from myntra, as we could not fulfil your order.)"

Publicly distributing the cupons from you!!
You the cheaters are always like that.

I return shoes but i can't get the refund back, so tell how much time it go to get refund back.10 days already go. I have not get the refund back in all site the will be 10 days but i had waited till now i can't get the money back from the mantra they get their product back but can't refund the money back. So refund it back and tell how much time it have to get refund.

I had received my order on Nov 23, but I had to return cz of size issues, ...I opted to return on 24 Nov I placed to return and received email too..due to some issues, it was not picked up...so pls I request you to again pick up at same address entered...I have sent the email sent regarding request order acceptance details.kindly do the needful..., ...

Myntra sent me a damaged watch and declined a request for changing the product. Myntra guys didn't check anything and said it's quality check product. I don't know how can these guys sent me a watch which had seal open and even watch was not working. I raise the concern and they declined the request. We guys do mistake by trusting these e-commerce sites for products and reliability. I don't know where should i raise compliant on this. I am fed up by asking again and again.

Order id:[protected]-1090201

Executive from myntra has given a wrong i formation on gunj loyality points and grabbed my 5000 worth products, and cheated me giving wrong info, i have call recording for the same. Now they aren't giving my money back or mechindse back. I made a bill of 32k and for which i have exchanged 5000 worth products and paid the remaining bill.
Now my merchandise given for exchanged get isn't back, and neither the money/points are also not back... They are cheating with wrong info.
I am available at[protected]

Dear team,

This is totally disappointing that my watch got cancelled which i was planning to gift my father. Now as the order is cancelled it's showing 4999 per unit.

The package shows it got cancelled yesterday i. E. 30th november 2018

Requesting you to please let me know why it's been done? I am sure no one cancelled it thru my phone.

Regards,
Tejas sawant
[protected]

Did not received the order and the delivery guy cancelled it... As refused... Completely annoying... Called customer care twice... And the item says return to orgin... When i did not return the product..
The girl who answered the call was so confused n was not able to tell what needs to be done

Disappointed!
No call from dilvery person even. Did not get my product.

On the 21 of nov, i placed an order for a pair of hrx solid black tights on www.myntra.com, the order number was[protected]-5586801. I paid using my credit card online.

After the payment was successful, i was informed that the product would be delivered by the 26th of nov. I didn't receive any updates after that.

On the 26th of july at 2:45 pm ireceived a message on my phone saying the product was delivered. I had chosen my home address as the delivery address it is impossible that the item was delivered at that time coz I no one came home to deliver and i didn't receive a call the whole day from myntra asking me to pick up the product.

I then called up myntra customer care at the number listed in their website to find out where the product was, the person who answered the call had the same information that i was able to see on their website, that it was delivered to me the previous night.

I questioned their information and asked to find out the details of the delivery, the person on the phone raised a complaint against their logistics team and gave me a complaint number. I was asked to wait for 2 working days (I spoke to them on tuesday).

On friday, i called the customer care again and asked the details of the complaint i had raised. Surprisingly, they didn't have any information on that yet. I was asked to wait for the weekend to get over and then i would get the information on email.

I waited for 5 days and i received nothing from myntra. When i contacted again, i was shocked to find out that my complaint number was invalid, also the executive who answered the call hinted at me having received the product and creating a complaint for no reason. I had to argue back with that person and demanded to speak to his supervisor, to which he conveniently answered that he will arrange a callback, but i received no such calls from myntra. I insisted and another complaint was raised and after more than a month i receive a mail from myntra today and this is what the content of the mail is:

—
Myntra

I received a mail today, 29th november 2018, that the product has been delviered. But i did not receive the product, and now they are not even acknowledging the fact that i did not receive it.
The order number was[protected]-5698201 and was placed on 19 november. Please look into the matter as it is very costly product, and the amount was around 2500.