Myntra.com Complaints & Reviews

It's been a horrible shopping experience at myntra yet again. After being a loyal and ardent costumer of myntra for such a long time, it's really saddening to see how they have degraded their services. I made an online payment for black tommy hilfiger slim fit jeans with an early access fees and the required amount of money was immediately debited from my account. But my order was never confirmed. I called up their customer care services and they told me that my order had been declined. Now they say that my money would be credited to my account within 7 to 10 days and i will have to place the order again for buying the same product! This is utterly irresponsible of them! When they can immediately deduct the money from my account to buy a product i won't even receive, why do they take such a long time to refund the same money?

Hi,

I have ordered a nike shoe form myntra on november 30, 2018 with order id:[protected]-7600801 with prepaid order through phonepe. I have received the package on 4th dec 2018. But when i open the package the box of nike shoe was empty when i try to find out i see that packet is open below the bill it was very finely repacked with tape & the box inside was damaged. I believe after the initial quality check & packaging, some one has opened the package, took the product & repacked with tape it again.

On 19 dec, 2018 i received a mail from myntra (Complaint no: in[protected]), they took 15 working days & came back saying "as per the update from the concern department, i would like to inform you that all the product was shipped to you in a proper and intact condition after a successful quality check and the same was also delivered. Hence i regret to inform you that your refund request for a missing product has been declined."

I don't need to lie for a product valued around 7k when i am earning around 70k. I don't accept the resolution at all & strongly believe there is some loophole in their packaging & shipping department. I never expected this kind of behavior from myntra & couldn't understand how can they treat a loyal & regular customer like this for the mistake of your backend team.

Thanks,
Ajeet
Mobile no. [protected]

I placed an order (shirt) on myntra, I received a wrong product.In the myntra app itself I raised return request and no response from their side. I ordered a checked shirt and I received a plain shirt, these guy's have any commonsense?

It's too worst I spent lot of time to contact the customer care but no response. I think they don't have any commonsense, they are waste the customer's valueable time.

I hv made purchase on 26 nov 2018 worth Rs 7539.73
After dat i had returned all the products since all were too large in size for me.
I got the message of pickup and after some days the status was on myntra app dat the refund is processed. I did wait for some days but amount is not credited to my account yet. I hv called myntra customer care they told me dat refund is processed from their end and i hv to go to my bank branch or call their customer care. Wen i went to my branch n called customer care they said they hv not received any refund from myntra.
This is my order no.[protected] 6702603

I ordered a tracksuit of fort collins and the item in the packet was missing as i only got the upper but mot the lower (Order no.[protected]-4935603). For which i post a complaint and got it returned on 10th december (Return id. [protected]). Now i got the mail from myntra that quality check has been failed. I don know what is happening with the myntra. I returned the product same as it was recieved. Even the representatives are not giving the information about the same. Kindly make my issue resolved.
Thank you.

Dear Myntra Team,

I've Ordered a Product named Marc Loire Women Black Solid Heels, order no[protected]-3804701. But I've received wrong product. I've already complained 4 to 5 times, but I didn't received any response. I regret that I've ordered with myntra. I need positive and quick response.

I am very dissatisfied with your services.

Send me a defective product and their customer care team replied that i damaged the product.
When couriered it back to the mahipalpur myntra center, they didn't even open it. And said that product is damaged from my side and returned it back. I have made a video and clicked pictures of the same. As discussed with kunal (Customer care executive).
I want my money to be refunded. From that day onwards, i have stopped purchasing from myntra.

Sir, i placed the order on 1 dec 2018. But my order is cancelled but i didn't get my refund yet. My order id -109553956415764210301. And my transaction no-igaewjtae7. I have been struggling with the customer care sicne 15 days. They are cheating with me. No one is helping me. I made the complaint 13 days before and today is 19 dec 2018. Still no resolution it been more than 17 days. This is so mentally harrassing situation for me. So what i do and how could i get my refund. Plz help me

Placed an order on Myntra on 6th December was supposed to be delivered by 10th of December, i kept waiting till 13th got no call from the delivery people, called the customer care they said "we have no idea where your parcel is" requested the customer care to cancel the order and give me the refund neither have they cancelled the order nor have they refunded it's been more than 10 days iam waiting and I have had no response from myntra the customer carew was of no use, my issue is unresolved .

I had places an order and got a different item, and placed an exchange order and whenever the delivery boy came, he did not take the product because it did not match with the product on his phone. Even after complaining 100 times, my tra people didnt bother to solve it...
When i called coustomer care, they kept cancelling my call
Worst costomer service ever
Never ordering from myntra

This is regarding order[protected]-0138403. The product was supposed to be delivered last to last friday (7th dec 2018). I got a message from myntra that the product is out for delivery and when i called the delivery boy, he said he didn't bring the package and it will be delivered on saturday (8th dec 2018). While the myntra app still showed that the product was out for delivery, i waited till monday (10th dec 2018) and finally called customer care to complain in the evening. They said due to the network issues and system being down they cannot take down the complaint and i should call an hour later. I called again after two hours but the same was told to me. I called on tuesday morning (11th dec 2018) and yet again i was told the same thing. I called again around 9 am same day (11th dec 2018) and then finally they took down my complain. On tuesday evening, suddenly the status changed to delivered in myntra app for the same product. I did not receive any messages for delivery also. The product was not delivered. I called again on tuesday (11th dec 2018) evening telling them that the product is not delivered and yet marked delivered. They said that it will be solved in 48 hours. I called twice on thursday (13th dec 2018) to check and even spoke to a supervisor "apurva" and she confirmed that it will definitely be resolved in 24 hours. I called back again on friday (14th dec 2018). They said the delivery partners are not able to provide the signature and the backend team was working on it. On sunday (16th dec 2018) i called again and the executive told me that now since they have not been able to provide the signature details, she has initiated a complaint about "product delivered at wrong address" and will be resolved in 48 hours. Today (18th dec 2018) again when i called, i spoke to a lady executive "neha" and she just bluntly said that the product is delivered at the address given. I said that it is not delivered and she said that an email has been sent with signature details. I told her that i did not receive any emails and she said she can't help me any further. She was unable to connect me to the backend team, who claim that the product was delivered but have no proof otherwise. Also, she was unable to connect me to any supervisors who could actually help me with the matter. It's like a dead end. I have tried connecting with the customer care on twitter and facebook too but they just dont care.

I ordered a zivame underwear from myntra, but for some issues I wanted to return that but I waited for 8days but they didn't pick up my stuff..I wrote a complain about that matter. But still no solution i receive.i called them several times but they didn't give any perfect solution.
Hopeless services they are providing.it is not professional behavior.

Team, i have ordered shoetopia women black slip-on sneaker and taanz women blue solid regular fit capris on 8th december as per the confirmation from myntra estimated delivery was 15th december. Not yet received any courier and no updates from the myntra team. As discussed wuth customer care people on call i have waited 48 hours but i didn't get any response from you people. If this is your service refund my amount which i have paid for this as soon as possible.

I need to know what is the status of the product/ refund within 24 hours.

My name is deepti. I have ordered a makeup revolution untoward renaissance lipstick. Order number[protected]-4124501. I have recieved a wrong product. I made the complaint thrice about it. Its been a week i am calling the customer executive but no resolution has made yet. I have not seen such a highly irresponsible act. Never expected such thing from such a big company like myntra. Highly disappointed from your service.

I have ordered 2 nike tracksuits from myntra and after receiving the product, the packet contained only jacket in the 1st packet and track pant in the 2nd packet. Both the package had incomplete product.

I informed the customer care for the same within 30 minutes after receiving the product. I made the complaint on 7th dec. 2018. And today is 16th dec. 2018 still no resolution.

Case manager keeps on promising things but no actions were taken, i have been struggling with the customer care since 10 days and no one is helping me out to resolve it.

Instead of solving the issue, they have sent me a mail stating that my myntra account has been blocked/deactivated. And when i asked the reason of such action, customer care got away with that by saying that they will get back to me in 24hrs.

And today they have sent me another mail, that the request of return or exchange has been denied without stating any valid reason.

Incident no:- ln[protected]
(Against order no.[protected]-5644803)

Incident no:- in[protected]
(Against order no.[protected]-2754501)

I ordered fossil eatch online on cod, as the waych which i recieved was of different company which was not that same as so far delivery boy have taken the amount of the watch worth rs 19000/- now myntra is not responding on this fraudulent activity. As iam unable to reach myntra helpline as they hang up. Its been more than 15 days this is soo mentally harrassing situatio. For me to face it.

I have ordered a women black skinny fit mid rise clean look stretchable united colors of benetton jeans against order no.[protected]-925840, but since i didnt liked the jeans and their were quality and fitting issues, i have returned the same and received an email on 05/12/2018 that my return has been put on hold. My return no. Is [protected] and reason showing is quality check failed. But i would like to state that since the jeans was not good i have returned it and even if it failed quality what can i do. I request you to kindly grant me the refund at the earliest as i confirm that the product was unused & it was returned immediately. I have made many purchases through myntra. But its very sad to face all this. I am trying to contact customer care continously but no response i have received till date. Its a request to process the refund at the earliest.

I ordered 4 products while sleeping was going on but received only 1 of them.
I want to reorder them at the previous price.
The delivery guy was telling me the products i ordered he send back to origin and i should reorder it again.
Then i reordered and waited for the message. But i wasn't even informed and now the app says it has been returned to origin.
I want to reorder it please respect it and look after it as soon as possible. Thankyou

I had bought shoes of leecuper, who has registered the request twice for return and i have been tired of calling helpline, no one is coming to fulfill my return request, which has been refunded for more than 25 days is stopped. Shipment collecteing boy not come for pick up but give wrong information has not picked up 1st attemt. Please sir take action needfully as soon posible. And refuned my money.

Hi everyone,

This is a complaint and a warning message to you all that please don't purchase anything from myntra because myntra has slowly degrade it's services.
Almost every day we hear a complaint about refund, late delivery and no delivery.

One of the reasons happened to me. I purchased two items from myntra few days back and both were suppose to come on same day in same package itself but i only received a single item. There was no second item. I waited for about a week but no one responded from myntra and after some days when i checked my order history for that particular order, that was marked as delivered. That was the fault of the delivery boy who delivered the package to wrong person without verifying further. After that i raised an incident regarding this but they closed the incident saying that we have checked it and it's delivered to you. They refused to give any refund also.

Friends this is my humble request to you all, please be aware and use these sites carefully as they sometimes makes the fool out of the people. Now my emi is cutting monthly for that order which i never received.