Myntra.com Complaints & Reviews

I have not recieved my product yet. It was supposed to delievered by 3rd dec. I have raised complaint through customer care.. Still no update.
I m tired of calling customer care daily.
I just get the answer as today it will be delivered.
Delivery guy number what ever provided is always switched off. When i try tracking via courier partner it says product delivered.

Not sure what they are upto. Neither i have recieved the product nor the refund.
Atleast i have called 5-6 times to customer care but no help.

I was briefed that i could return a product and get a refund to my bank account with the myntra credit program. After a return i've realized that they refund the amount into the myntra credit program and am forced to purchase products from them. Such a lame customer loyalty company program.
Below is a picture of my myntra credit amount that can not be transferred back to my bank.

Order no:[protected]-3037501
20 dresses white sneakers
I have ordered white sneakers from myntra but the shoe size was small so i made a exchange request but my request got cancelled and now there is no option for return of that item. I want the money to be refunded and return of that product. And i haven't received my delivery on time it was delay of almost 2 -3 days and now there is no response from myntra customer care regarding this issue, the shoes are of no use and my money got wasted not only me but 3 more customers also have the same issue and they also haven't got any progress regarding this. I have been a regular customer of myntra but my this time experience with myntra is terrific and worst. Not gonna shope anymore from this site.

1. Order no[protected]-8476503
2. Order no[protected]-2293303

Issue : not collecting products after several return request and complaints

Description : first myntra promises home delivery but courier service (E com expresses) not delivered at door step, courier boy asked me to collect products on road, i insisted for home delivery, but he replied he did not have time to deliver product at home.
At last i had to collect product at near by point.

Then i requested for return on 27 or 28 december 2018 but courier service (E com express) not collecting return they dont even contact me.
After contacting several time to customer care i only get "will be pick up tomorrow" again and again.

Solution needed : arrange pick up and take action against person defaulting.

Mo [protected]

Hi,
I want to bring it to ur notice that recently i received a product from your company. The delivery guy refused to come to my location even though it is easily accessible. I did not face any issues with other delivery agents but this is the first time i had to go somewhere else to collect my product. The name of the delivery agent is raam r330-sh-dr-1.

Order number[protected]-0123403
I have scheduled pick up for 2 products on 2nd december, your delivery person called me 3 days prior to that for pick up, i told him to come on 2nd as i had scheduled the same on that day. He didnt turn up on 2nd or 3rd, i complained to your customer care. I was assigned a new delivery executive on 4th, he also didnt turn up and marked reason as customer rescheduled while he never contacted or came to my address. I complained again the next day. Today on 7th december i was reassigned another executive, he also didnt turn up nor called me, and marked reason as address not locatable. Do you think customers are fools and have no other work to sit at home all day for you delivery boy to come? I want my refund immediately, because delay in pick up is from your side not mine, and you have wasted my 4 days in anticipation of pick up. Issue my refund for both my returns at this very point of time, and i dont care pick up you products after 10 years, they are intact and unopened. This the worst experience i have had with an ecommerce company

Few months ago i escalated the issue of a product which was not delivered. Although i created an exchange request but when i checked out i saw the primary product was not delivered. I made a complaint at your side but no response has been given finally. Can you please escalate the issue as this item was worth around 550 rupees. Such type of business is not expected from myntra.

Neeraj

Phone-[protected]

I paid for the order through phonepe & cash excess for what was the final order amount and the delivery boy didn't deliver the parcel and told me to pick it up from the delivery centre and after not delivering the order for 3 days he cancelled it. He was very rude and didn't return my paid amount and after registering a complaint at myntra no action has been taken after 48 hours.

Order no #[protected]-7991501

Myntra reference number-in[protected] [incident: in[protected]]
Order # :[protected]-8243003
Date : 7th dec 2018

I have 2 complaints.

First: i need to know the escalation matrix with myntra for customer helpline, how a customer can reach the managers to provide a feedback/complaint.

Today, i was made to hold the line for 10 mins and then myntra executive disconnects the line.
I called second time and was transferred to ms. Ekta a supervisor at myntra customer help desk. When i was asking her certain questions/query about my concerns with myntra services, she did not provide exact information or correct answers to queries and acted very unprofessional and and disconnected the call on my face when i was asking a call back from manager for an explanation. Is this acceptable?

I see this is a growing problem in india now, as e-commerce companies like myntra are treating their customer very unprofessionally. I strongly believe there should be some govt. Authority to monitor their agreed level of services/promotional ads/customer satisfaction norms with their end customers and not treat them in a way which is not acceptable.

Also, why is myntra support not transparent and hesitate to register a case and prevent customers from reaching higher management in case of genuine complaints.

Managers at myntra are either not bothered how operations are happening in my area and within myntra, which is below standard and not as on agreed terms with their customer. They are never available for a call back or discussion with customer. They are not monitoring how customer support is functioning. Let me tell folks and management at myntra, no one gives you the authority to treat your customers unprofessionally and not on agreed business level which is falsely advertise/promoted but is missing!

Second: the delivery executive updated falsely. I was told by the delivery executive that he will come for delivery by 3 pm over phone and asked me to be available.
Later i got a message around 4 pm that it could not be delivered.
Point here is not that i didnt get the product, but i was falsely made to wait or lied and committed over the call by myntra delivery executive.

Let us not promote this kind of business ethics in india and prevent this from happening with fellow country men and women.

Thanks,
Debajit

On 28 nov 2018, i happened to order two things from myntra, the estimated delivery date was 4th of dec. But i failed to track my order status as there was no update after 30th nov. Then for 3 consecutive days i called their customer executives but they were really glum in that case as well. I have paid online, after few requests they cancelled the order today, and refunding will take 7-10 days. I want my refund immediately.

Order of fort collins jacket delivered.. But sent a return request becoz of size issue return (No [protected]) picked up by the courier boy.. After that received a cancellation message. Regarding return pick up... The. Courier boy says serial no. Not matching... I asked the courier boy to return me back the product but he has neither returned me back the jacket neither contacted mantra for serial no mismatch..

Hi,
I am nitya tyagi. I have ordered a pair of jeans from all about you on 29th nov'18. As it was under try and buy scheme, owner of the order was not available at the time of delivery (On 1st dec'18). Order then was rescheduled but haven't delivered till now. I already have made 3 complaints regarding the issue, everytime i was told to wait for 48 hours and again for 48hrs.
Order no.[protected]-3356903

The first and foremost thing is myntra is following practices not followed by any other e-commerce website. We are being charged a delivery fee for our purchased less than 1000. Post that the quality of the product is not upto the mark then upon returning myntra deducts the shipping fee.

This is disgusting. Upon raising the request. We are not given any proper justification as in why.

This is terrible. The policies of other websites are so consimer friendly than this site.. First of all the quality of the products onyntra is not maintained then they have world worst policies to rectify that.

On 4th dec, amount of 5211.35 got debited to myntra, but order was not placed. I called the customer care, they assured me refund will be done within 48 hrs.Later i have placed another order for Rs.4373.41 which was successful. After 3 days I m yet to receive the refund. Customer care now is not able to give me any proper information.Attaching the screenshot of amount debited in my statement

I placed an order on december 12, 2018 from myntra for a pack of two axe perfume. I have paid the money online and even got a message from canara bank about the transaction. But i havent received any confirmation message from myntra. When i thought of tracking the order, even their nothing was shown. Im still waiting. Im worried. I either want the confirmation message and the product or i want my money back. Dont get ur customers mad.

I have purchased something from Myntra and raised return for the same however, mistakenly selected Myntra credits and 3000 Rs got credited in that. I want refund in my account I don't want to use Myntra anymore and wants to close this account.
Why am I forced to use the amount if I don't want to.

Email id [protected]@gmail.com

I have placed an order on myntra on 30.11.2018 and i was promised the item is going to be delivery by 06.12.2018 but today when i called their supported does not have any update about my order and i am forced to wait for another 48 hours or cancel my order.

When i informed them i need to this item by tomorrow then they said they can not help me on this.

The support is useless and not helpful

By mistake, I selected myntra credit while returning one of my orders. Now when I am repeatedly asking the customer care to refund it in my bank they are refusing. The myntra credit has an expiry after which the money will get expired, that is real money that I paid, why should it get expired. And its such a big amount of money. I need the money immediately for my own use and it is stuck there and the myntra customer care is not the least concerned about it.

Order No:[protected]-5125501
I ordered my item on 25-Nov-2018, delivery date was 04-Dec-2018.
On 04-Dec, I called and complained about the status update and today 05 Dec 18 there is no update on my product.
I called customer care executive several times but still, I don't have any update.
Every time i call customer care executive they give me different opinions and told me to wait until they get updates.
I am totally frustrated.
This was a gift for my sister and now i am totally disappointed with Myntra's services.

I ordered these boAt Unisex Blue BassHeads 220 In-Ear Headphones with Mic (Order no.[protected]-4220503 and Packet number: [protected] from myntra with a warranty period of 1 year but a few days ago the left earplug stopped giving sound and after that the right earplug also stopped giving out sound. The earphones look excellent from outside but are not working and it's a disappointment.
Since the earphones are still in the warranty period, I am expecting them to be replaced within the warranty period as soon as possible.
I'll be thankful if the email is responded quickly and earphones gets replaced as soon as possible. More information about the earphones is given in the Screenshots.
Thank you