Myntra.com Complaints & Reviews

I am a regular customer of myntra and other various sites. But, my most favorite is myntra. But, the only one issue i'm facing is the tax problem. Whenever i place a order on sites like amazon, fliplart etc. I get to pay only rs. 60 or say rs. 40 and a minute value for tax. But i see i always have to pay more than rs. 200 for taxes and a great delivery value of rs.149.
I'm very disappointed with this. Please see to it.

Sir,
My order no. Is[protected]-6931503. I ordered a sassafras women grey off-shoulder peplum top on 27july which is delivered me today. The problem is that the photograph which has been been shown on an app for a particular top contains a zip closure at the back but the top which i have got is not having a zipper. So kindly help me out so that i can be out of a trouble.

I’ve been given a defective earpods by myntra. I raised a complaint about the same and myntra is refusing to replace the product. It’s just been 5-6 days of delivery. I’ve even tried talking to the customer care of myntra and they ended the call abruptly once.
The company is not giving appropriate solutions to the issue and they want me to solve the issue by myself.
Order no[protected]-2762203

Hello,
I already returned my order to myntra but your courier person said I already send your two products to my office in Okla may be they list your products and I continuously calling in call center your service is pathatic three weeks passed but whole people make me fool.. Now I'm going to send a mail to your CEO... And on Friday one of your supervisor told me that we received your one product here and now top and refund will inisate but tomorrow they told me your query is reject give my two products return back 700rs otherwise I will sui you.
Order no[protected]-1621003

I have been trying to connect to the myntra toll free numbers (+[protected] / +[protected] but they are never reachable.
The customer experience is really bad as i have not been able to raise my concern due to this.

Regarding - order no:[protected]-9185501
I have started using the product this month onwards and there is already worn out.
The stiching seems to be bad and i have stopped wearing as it will completely get damaged if i further use it.

Please take the necessary action as i m not satisfied with the product.

Regards
Gagandeep singh
[protected]

Purchase details: merchant (Myntra)

Transaction id: 108065483262533609703

Transaction id p1806120937519610969384

Transaction updated at: 12/06/2018 09:37:52

Amount inr 8, 800.00
Order i'd : 108065483262533000000

Hello team please investigate this order my phonepe wallet hackedy amount 8800
Debited please take serious action on this order, i filed fir 2908 at cybercrime bank fraudwing team chennai please investigate and refund my amount

I place order today 29 july 2018. Soon after place the order, i realised the one of the item of the order has wrong size so i tried to change the size which was not possible. I also tried to get it changed from customer care but they said its not possible as advised me to cancel the order and place the fresh one. I said fine but in that case you are going to share the credit card interest expensed for the period in which money doesn’t reflect back in my account or going to compensate for that in any form which they refused flaterly and untimeterly they have cancelled all my order as i told them since neither they were changing the size nor they were ready to compendese for it. Even they have customer care form where were not seems to be educated by looking the way they talk to customer. Additionally myntra does not have redresal form or desk who can handle customer complain. Please is the screen shot. They chooose to cancel the full order over replace one of the item from the order. They resfused to share the interest expense of credit card in which money will be lying with them and they were unprofessional

Gave a defect product. Return is not being accepted by them. Myntra associate is not answering properly. This list what they are doing with customer. Fake things are been sold. Everyone must know the truth. Delivery time was so long like a snail. People expect more from them but they do nothing. For refund they took too many hours. So place my return and get my refund money as early as possible.

This is regarding order id: 108355243853888481703.
I am raising this on behalf of my wife, she has ordered 6 items as part of this order however we did not receive one of the product but the status of all the items is updated as delivered for which i reached out to myntra customer care with incident:[protected]. Without any investigation myntra's cc team just referred the order history and told me that order has been delivered, even i can see in order history that status is shown as delivered but i have not received the product and that' the issue. I asked them to share the mobile number of person who is claiming to delivered the product and share me the signature that he would have taken before handing over the order, most probably delivery person has delivered it to someone else, myntra has share some corrupted image which cannot be opened, claiming that this is the proof of delivery, not sure how on earth i am suppose to accept this as proof if corrupted image cannot be opened. I have not received any proper response till now, just the robotic response that we are looking into this and will update you soon. It has been one week now, this kind of fraud is not at all accepted.

Hi, your return request for roadster men black casual shoes (Return no. :[protected] has been successfully placed. We expect to pick this up on or before wed, 01 aug.

It's been 10 days i have not received actual product nor received any refund

They are just promising and giving dates to resolve

Called 10 times daily dates

Such a fraud shopping website

Hi myntra,

I have returned one item cost is 286, and for that you initiated refund of 138 rs and informed me rs 119 had been credited as cashback to my phonepe account. See this the second time i am facing difficulties with your service. Along with this item i bought 2 more items costed 1000 rs and cashback was 10% of total amount. And while returning one product how you can take back full cash back in to account. Moreover 138+ 119= 257 rs only.. If i were aware about am going to get 138 rs for this one i wouldn't have returned this. Actually for this price product was worthy. When i contacted your support they are repeating the same thing and not even listening to me. Second time i am facing difficulties with your service. If cashback to 10% of total amount while returning also cut 10% of the item price, not total cash back.
Kindly check and give me a resolution on this.

Regards
Athira

I ordered one top, it was showing in stock when i ordered it. Later on i got message from them saying "your product is delayed but it will be delivered". Today i checked my account on myntra and they just cancelled my order without even telling me. Now solution they are giving is to order it again, which i cannot do because the product is out of stock now.
Date : 7/27/2018

Order no:[protected]-2324403
Product: women black solid top

Kindly note that, I have placed 5 orders worth rupess 6000 last night at around 11: 30 PM, 26th July'18 via Myntra App and paid them online through credit card. However post placing the order I have realised to update my kolkata address as the address was showing Pune hence immediatly updated kolkata address.

Next day 27th July'18 I have called the customer care to inform about the address however customer care executive confirmed that all the products would be delivered to Pune address where I do not stay. Requested them to change it but the customer care executive confirmed that it is not possible as their system is not accepting the request and asked me to cancel all my orders and the moment I tried to cancel the orders all the cancel options were frozen not allowing me to cancel them.

As per Myntra's email and text messages orders would be delivered next week still they cant make any changes. Moreover they told that I can even cancel at my door step but as I already explained that I do not stay in Pune.

I tried to connect with the Mystra support Team via email but got automated reply stating that can not contact them directly and I have to cal up customer case which of no Use. Myntra Team is reluctant to help me

As I have already paid not sure who will receive my orders in Pune this worry is leading me to a situation where I feel harrased and causing lot of distress.

I am really upset with the kind of service we are getting as once the order is place its not Myntra's responsibilities to caree of customer's Issue. Hence request you to help me to sort this out as they do not have proper escalation matrix.

I am first time user of myntra. I ordered 2 kurtis which was confirmed me. After 1 month i received your order is cancelled as the courier person was unable to deliver. Again i ordered 2 different kurtis on 21 july which was confirmed. And on 27th july one kurti is cancelled as saying it is not in stock. If not possible by you then why are cheating..

Third class service. No customer service. Too much delay in communication. I will not purchase in myntra now...

Hello i have ordered an item from myntra and received a wrong product. But now they are neither picking up the wrong product nor giving the refund. I have ordered a pair of capri and wanted a bigger size in exchange. But in exchange i have got a shrug instead.
The order number is[protected]-1160501.
Complaints number - incedent number[protected]

I have ordered 3 products from myntra and got the delivery on 6th July. One of the 3 doesn't fit me well so i raised refund request on the same day and got the expect pick up date as 16th July. Waited for the mentioned date, no one came for the pick the product. After that i got one message from Myntra on 18th July that today they supposed to pick the product, no one came to pick the product not even contacted me so i dialed the number mentioned in the message but the pick up guy disconnected the call. After this for 5/6 days i got the pick up messages from myntra but no one contacted me for the pick up. After these frustrating messages i called to the customer care and raised a complaint and they assured me with in 3 business days it will be resolved.(Incident:[protected]. Today is 26th July and same message i got and finally got one call from the pick up guy but he told that he is somewhere else not on my mentioned address as in Myntra and told me that he will come tomorrow. From 6th to 26th July i made bunch of calls to Myntra customer care but still my issue has not been resolved. I am experiencing a very bad customer and it is very frustrating. It is not like i am worrying about refund of my money but i am very sad for the customer service by Myntra.

I have attached some screenshots for reference.

Order no.[protected]-7122701 has not been delivered to me but myntra says its delivered. I payed using internet banking so i have lost the money and neither have they delivered. Please help me. The order consists of a tshirt and a watch.

I have ordered products from myntra before and encountered similar problems but i was able to sort them out using ther contact. Now even there contact number is faulty, it does not let me conplain regarding products but keeps on looping a computeried conversation over and over.

I ordered the product of size 8 but i got a product of size 9.
When i try to exchange it, the courier boy of myntra courier services refused to return them by calling it used.
It is very common that if i got a product then i have to try it at least once to check whether this product is compatible or not.
The product is white colored so obviously it attracts floor dirt, due to some dirt they refused to return it and because of this, i suffered a loss of ₹ 800
But it is not about money or something, this is about the right which i have to take stand against those fraud online companies.

During season sale i purchased few products out of which 2 products were lost and myntra has provided me with two goodwill coupon in order to express the apology. The coupon is valid till 8th august, 2018, but whenever i am applying the coupon during checkout against any item it is not applicable. I had a conversation with the customer care executive on 25th july, 2018, who told me that the goodwill coupon is applicable on few products only. Now my complaint is - if the coupon is applicable on few products only then why the link to all those categories been given in the email which the technology team can easily do. The same is evident from the fact that when myntra offers any sale, there is a disclaimer in the end that to avail the sale kindly click the below link for the products that are available in the sale. Now, why not that kind of link been sent to the customer. They hire professionals from every good sector and university, i am sure, then why is this technical glitch?

I purchased 2 kurties from myntra.com one of them did not fit to me. Then i raised a return request. Their deliver boy came and pick that item. I mailed account information to myntra for cash back. But that may be wrong info so i have mailed again account information many times. But i did not get back my money even i called myntra customer care also but all efforts was useless. They are not giving satisfactory reply. Even i have