Myntra.com Complaints & Reviews

I am first time user of myntra. I ordered 2 kurtis which was confirmed me. After 1 month i received your order is cancelled as the courier person was unable to deliver. Again i ordered 2 different kurtis on 21 july which was confirmed. And on 27th july one kurti is cancelled as saying it is not in stock. If not possible by you then why are cheating..

Third class service. No customer service. Too much delay in communication. I will not purchase in myntra now...

Hello i have ordered an item from myntra and received a wrong product. But now they are neither picking up the wrong product nor giving the refund. I have ordered a pair of capri and wanted a bigger size in exchange. But in exchange i have got a shrug instead.
The order number is[protected]-1160501.
Complaints number - incedent number[protected]

I have ordered 3 products from myntra and got the delivery on 6th July. One of the 3 doesn't fit me well so i raised refund request on the same day and got the expect pick up date as 16th July. Waited for the mentioned date, no one came for the pick the product. After that i got one message from Myntra on 18th July that today they supposed to pick the product, no one came to pick the product not even contacted me so i dialed the number mentioned in the message but the pick up guy disconnected the call. After this for 5/6 days i got the pick up messages from myntra but no one contacted me for the pick up. After these frustrating messages i called to the customer care and raised a complaint and they assured me with in 3 business days it will be resolved.(Incident:[protected]. Today is 26th July and same message i got and finally got one call from the pick up guy but he told that he is somewhere else not on my mentioned address as in Myntra and told me that he will come tomorrow. From 6th to 26th July i made bunch of calls to Myntra customer care but still my issue has not been resolved. I am experiencing a very bad customer and it is very frustrating. It is not like i am worrying about refund of my money but i am very sad for the customer service by Myntra.

I have attached some screenshots for reference.

Order no.[protected]-7122701 has not been delivered to me but myntra says its delivered. I payed using internet banking so i have lost the money and neither have they delivered. Please help me. The order consists of a tshirt and a watch.

I have ordered products from myntra before and encountered similar problems but i was able to sort them out using ther contact. Now even there contact number is faulty, it does not let me conplain regarding products but keeps on looping a computeried conversation over and over.

I ordered the product of size 8 but i got a product of size 9.
When i try to exchange it, the courier boy of myntra courier services refused to return them by calling it used.
It is very common that if i got a product then i have to try it at least once to check whether this product is compatible or not.
The product is white colored so obviously it attracts floor dirt, due to some dirt they refused to return it and because of this, i suffered a loss of ₹ 800
But it is not about money or something, this is about the right which i have to take stand against those fraud online companies.

During season sale i purchased few products out of which 2 products were lost and myntra has provided me with two goodwill coupon in order to express the apology. The coupon is valid till 8th august, 2018, but whenever i am applying the coupon during checkout against any item it is not applicable. I had a conversation with the customer care executive on 25th july, 2018, who told me that the goodwill coupon is applicable on few products only. Now my complaint is - if the coupon is applicable on few products only then why the link to all those categories been given in the email which the technology team can easily do. The same is evident from the fact that when myntra offers any sale, there is a disclaimer in the end that to avail the sale kindly click the below link for the products that are available in the sale. Now, why not that kind of link been sent to the customer. They hire professionals from every good sector and university, i am sure, then why is this technical glitch?

I purchased 2 kurties from myntra.com one of them did not fit to me. Then i raised a return request. Their deliver boy came and pick that item. I mailed account information to myntra for cash back. But that may be wrong info so i have mailed again account information many times. But i did not get back my money even i called myntra customer care also but all efforts was useless. They are not giving satisfactory reply. Even i have

Hi
Ive ordered nike track pant. The notification update says it has been delivered but i didnt receive the product. The courier guys number is switched off and the customer care number is disconnecting automatically. Never ever had an issue with myntra.
Resolve the issue asap.

Order no:[protected]-6046001
Courier name: myntra logistics
Tracking no: ml[protected]

I ordered a roadster white regular fit shirt. The product is not delivered to me but on app it shows that the product is delivered. So my money is gone and product is undelivered. I tried to contact myntra help desk but the software is too poor that i cannot connect with them and my call gets rejected. I need an immediate response from you guyz. Also you should improve your customer service.

The company failed to deliver the correct products ordered, upon raising request via email and phone calls for sending the correct products they kept assuring that they're looking into it, and after almost a month they have declined to send the correct products.

Date of order : 22nd june
Date of delivery of wrong product : 29th june
Date they decline my request : 22nd july

After 1 month of mental torchur and numerous amount of mails and telephone conversations. They say that they sent the right products.

I have already sent them all the details of the wrong product still they say they gave me the correct product.

Even if they gave me the correct product. I ordered 3 products which will come in separate packages. But i have received only one package. They have my signature on the reciept of one package and they still say all products were delivered. I paid rs1300 for the products which i ordered but i received a wrong product (Roadster t-shirt) worth rs600. Myntra is looting their customers.

Please help me.
I need my money back.

I have ordered some tshirts from myntra and i thought it is a trusted site and i can believe blindly on this site so i placed the order and after that all things were going normal but suddenly i saw that the order tracking system was stuck on place mumbai thane it was not moving out from there so i called myntra and they said the order will be delivered shortly and it again doesnt moved from mumbai thane after 3 days... So i again called them and again they said the same and still its not delivered... The delivery date was 17 july and today it is 24 july... And it is still not delivered so came to this site called consumercomplaints.in for some help... I wish they help me

Myntr blocked my accounts [protected]@yahoo.com & two other account which has money of 590 approx. I want my money back and reason behind account blockage. Aslo reactivate my account and provide a kind of fine of them because in all such things i lost my lot time and headache. They even not informed my while blocking my account. Please help me out of this problem.
I hope this complain definetely help me out

I shopped for two tommy Hilfiger sunglasses from Myntra but one was way too big for my face so i returned the one for which order was placed on 24th June with order no:[protected]-1938203 of Rs 4220 From Hindalco colony Renukoot, Sonebhadra.
My product's return number is[protected] for which a message came from myntra that "Quality Check Failed". When i contacted the customer Care Executive Ms Ashima she told me that the product was been used. For this my reply is that how can I use a Sunglass with its tag on...
I told her that the pick up guy could have also used it for which many lame reasons were given by her like:
1) He does not have the authority to use.
2) Product was in a closed box.
3) they dont do that.
4) Never such complaint came against him.
So now the customer centric company executive was telling me that no the other guy cannot use it and its has just been used by me and btw the closed box told by her for the box just meant a box which can be closed and opened by pushing so weird reason again.
Well i am related to myntra since many years and no such complaint complaint came against me also so howon what criteria tha judgement has been done?
Hence I just empathetically deny such things and want my refund to be initiated and completed soon.
Or else by these kind of behaviour of the company one more such valuable customer will be no longer associate with the company.
Kindly refund the amount of Rs 4220 soon.

I ordered mac cosmetics kohl power eye pencil worth rupees 1450 from myntra online shopping app on 24th june 2018. My order id 108171044147138169203. My email address [protected]@gmail.com. My phone number [protected].
The product delivered by myntra is not original. It spreads on my face in and hour. I am unable to use the product because of the poor quality. Kindly provide me with original product

My mother and i have been a loyal and regular customers of myntra for ages. Until they stooped to fraudulent tricks that is. I had this belief that myntra lives up to the standards and have satisfactory services. I have even suggested my friends and family to purchase from myntra for the same.

However, my recent purchase from myntra has proved me wrong. I had the most worst and disappointing experience a customer could have. It came as a terrible shock to me that myntra has taken the path as a fraudulent operator.

This all started when i placed from an order using my mother's account to avail an offer during the recent eors sale.
I placed an order for a cover story black formal trousers on 22nd june 2018. Unlike the usual fast delivery they took a while to deliver the product. The product was deliverer to us on 10th july, 2018 (It was supposed to be delivered before 5th july). To my utter shock and disbelief, when i opened the package i didn't find my cover story black formal trousers, what i found was a cheap looking yellow blouse. On a close inspection, i found that the top was also by cover story and it was wrapped in a transparent package with the label of the original product i was supposed to receive. Such a classy fraudster move by myntra! After some investigation from my part, i found the item i received in myntra. It was a really cheap product compared to the one i have purchased. Way to cheat your customers myntra!
I am attaching images of both along with the complaint.

I contacted the myntra customer care immediately and they assured me that they will look into it and will resolve the matter. I send them a mail with all the details they asked and after few days i got a reply stating that they wouldn't allow me to return the product. After i pointed out their mistake, they investigated the matter again (Or they say so) still repeating the same thing they wouldn't allow me to return the product. They also stated that the quality check of myntra was efficient and the correct product was send from their end. Wow.

They claim that they sent the correct product from their end and my black trousers magically transformed into some cheap small top inside the packet after their efficient quality check. Not only their quality check was faulty, they are trying to cover up their error. They are washing their hands off the issue. The decent thing they could do was letting me return the product which they repeatedly stated they won't do at all.

I tried contacting them at social media only to get the same repeated response. They were trying to save their public face lying through their teeth stating they have escalated the issue and i will get a resolution soon. Which never happened.

This incident points to myntra's careless quality checks and recklessness in meeting the client's requests.

This incident opened my eyes to the fact that myntra's services aren't reliable anymore. This will only result myntra in losing their credibility and customers. Starting from my family and friends.

The mistake which happened to me should never happen to anyone else. There shouldn't be anymore victims.

I bought a product from myntra in the month of april. Received the product on 12 april. Tgis product was a gift to someone. When the person washed it for the 1st time the colour of salwar came out. I came to know about this incident in july. I finally raised the complaint on 12 jul.

They 1sty kept denying the same stating 3 months period is over as i sent them the email with the pictures in 13th jul.

When i called them again i told them that the request was raised on 12th jul which was also mentioned in the email. They still denied it.
Finally they accepted that it was within 3 months.

Then i spoke with the supervisor and asked them the reason for denying. He gave me a different reason stating its not a manufacturing defect by just looking at the pictures and not checking the product physically.
And also the sup didn't disclose any other details.

My money is wasted.

I will share the incident no.[protected]

I got a message in the morning that my product will be reverse picked up today, a guy came and asked for the myntra return package, i gave it to him, now i am informed by the delivery people that product has not been picked by them if its a 3rd guy whom i gave the package how does he know there was a package to be picked by from my house. Getting cctv footage and filing police complaint for sure

Dear sir/ madam

I have placed a return request for the product on 14th july 2018. Till today no one has come to pick up the products. I receive a message from myntra mentioning a phone no and name of the person who will come for pick up. I called him up and he replies that he doesnot come to my address, some one else will come tomorrow. I received a mssg from myntra that i asked for a reschedule which is not true. Your pick up person didnot come to my place. Next day i receive a mssg from myntra again that a person will come for pick up. After calling twice he picks up my call an says that he will come after 5 pm, however he never turned up. Again i receive a mssg from myntra stating that i requested a reschedule which is again not true. Next day i receive a mssg that person will come for pick up he never came for pick up but repeatedly i m getting mssges that i have requested for a reschedule which is a false messages being send from myntra. Since 5- 6 days i have been making arrangements at my place so that the executive might come for pick up. He never turned up. This has caused a lot of incovenience to me. I had called up the customer care also. Next day i receive a mssg for pick up, mentioning another executive. I tried calling him twice, he didnot respond to my call and never called back. He also didnot come for pick up. But without fail i got a mssg from myntra that i have requested a reschedule. I dont understand why myntra is sending such false messages. Since the time i have placed a request for pick up it has caused me a lot of inconvenience. I am highly disappointed with the service. Before sending such wrong messages dont you confirm what exactly has happened. I am bombarded with messages without any positive outcome. Dont you check if your pick up person is doing his job, causing so much of inconvenience for the customers. I am utterly disappointed with service. Which has made me think if should i buy anything from myntra.
Hope you take stringent steps in this matter and find out exactly what is happening, why executive is not coming for pick up and why false messages are sent to me.
Prompt action is needed.

I ordered a kurta on 7 July and paid online and when I received the parcel it wasn't the one I ordered they sent me the wrong kurta so I made an exchange request.so when they came for delivery they said we can't give the right one because myntra needs to approve the request I mean is this a joke or what?then and now it's been 20 days I kept emailing them now today again they came for delivery but not delivered my product so very disappointed I am police complaining now .

Dear sir/mam,

My name is ajeet mishra. The maytra registered no. Is [protected].

I have request to return the here and now Jean but by mistakenly the delivery guy was picked up mine t-shirt in the same package.

That t-shirt I was request for exchange in another address
Product detail are attached below

Request you to kindly refund the t-shirt amount which your delivery guy was pickedup

I look to hearing from you very soon