Myntra.com Complaints & Reviews

I requested for the return of this order no.[protected]-0643601 on 3rd august 2018. I received a sms that this product will be picked up but then by the same evening i got a sms that it has been rescheduled as the customer requested. It was done without my consent. I called up twice at myntra and discussed the issue with two supervisors but still after 17 days no action has been taken and still my return request is pending. I now request that some action should be taken against the agency and the person who does send wrong sms without the consent of the customer. I am a customer since 2016and and i believe that myntra still understands the value of customers.
Regards
Neelam trivedi

I had ordered a raymond's blanket from myntra.com. On opening the outer packaging i found out the inner packaging zip was broken and there were stains on the blanket. I placed a return request immediately but nobody came to pick it within the promised time. So i again placed return request and again nobody came. After another couple of return requests a myntra representative came to pick it but declined to accept it giving reason that the packaging was damaged and that there were stains on the blanket. So i contacted myntra.com again and to my shock i was told that return will not be accepted because they were sure that a fresh product was sent. Now i'm stuck with a damaged product. This is nothing but cheating of highest level. Really disappointed with myntra.com

It is very disappointing that you are not replacing my product. If i was asking for any refund then you would have said that is not possible i would consider it. But just because of a tag you are not replacing my product. I have bill and package eveything except tag. It is totally wrong. I never going purchase from your company again. I will take action regarding this. And tell that to not use product from your company.

I had purchased a shoes from myntra on 18th july 2018 for rs.650 which was delivered to me with a wrong size. When placed a return they have been just fooling me with dates and reschedules. They send a message for pick up in the morning and then by evening they send a message for reschedule blaming that i rescheduled the pick up. The pick up number mentioned in the message doesnt answer calls nor does he call back. It's been almost 1 month that they are cheating me with

After tired of following up with your myntra team. I have to send you the below mail.

I am really upset with your team regarding simply pickup of one of the item which was delivered to me. I haven't received any call or any mail.

I raised this concern innumerable times. Still no revert.

Please raise it your team. I will further take this to ombudsman. As a customer i am deeply dissatisfied and this is the worst customer service provided from your team.

Hope this request is considered.

The worst ever experience i have encountered with an online shopping site. I had placed an order for tommy hilfiger coffee brown loafers on 6 august. There was an issue with the order as the pin code was wrongly inserted by me (Entered 79 but correct pin was 29) but the cc told me that it would be shipped to the correct dc which is pincode 560029. I had intimated them about the same about 7-9 times. So the product was shipped to yeshwantpur dc and then to indranagar dc and then to koramangala dc. I waited and waited till the 18 th august today. And keep in mind i used to intimate them about the product on every alternate days to ask for its arrival from 6 aug because i needed that product so very much. And what finally happened was that today i went to my orders to see the product status and they are showing ' product lost'.. After waiting for so long myntra lost my product and didn't even bother to notify me about it being lost. It was a product which was very valuable to me and i had at least contacted customer care at least 7-8 times regarding this issue.. But they would say call delivery boy and when i call delivery boy they will say contact customer care.. So they were driving me crazy.. And also i had requested them i'll come personally to collect the product but they say that it is not possible.. Only delivery of product is possible.. And now even that is not done.. This is very bad myntra.. Please deliver the exact same product to me

The guy came with the my parcel and the time of payment i asked for card payment. He didnot carry the machine and he return back. He called after 2 days again and i asked the same for the card payment and he refused again and my product was cancelled. If you dont provide the facilities then please dont mention it.in the policy it is also written that you ll try to reach us thrice but in my case it was just twice and the order is cancelled. It is not possible to get cash just half an hour before your call.

I ordered cloths from myntra on 2august 2018. I logged a complaint with myntra logistics on 14th august regarding not having delivered the product. On 16 evening i get this message that my product is out for delivery and on calling delivery boy he tells me that it will be delivered next day morning. On 17morning, i get a message that delivery cancelled and returned to origin. After that delivery boy tells me to wait till noon and on waiting, he doesn't pick up the call. Message came that product returned to origin. Delivery boy doesn't pick up my phone after that.

This is with reference to order id[protected]-4122901.
The product ordered was a bluetooth earphone which came with free accessories like a charging coord and a leather pouch. The parcel received had only the accessories and not the product i.e. the buetooth earphone with mic. On asking company for return, they declined the request stating that the product had passed quality check. Horrible after sales service. I want my money back.

Product cost as per myntra was rs 759 which at the time of placing order was showing 895 including taxes and the amount that was deducted while paying through debit card was 1044.61.in additionto it, the product which i saw in myntra site was supposed to be delivered by 18th of august 2018 and after placing the order, the message that i got was that the product will be delivered by 20th of august, 2018. Please help as this is a fraud and money making site that is operating in india.

I have bought one moda rapido blue trouser on myntra one month ago.
I wore this only one time after one wash it has several white patches all over.
I m highly disappointed by this product.
Please exchange or refund this moda repido product.
Product detail...
Moda repido
Men blue slim fit solid chinos
Order no:[protected]-7806703
Delivered date - 28/06/2018
My contact-[protected]
[protected]@gmail.com

I ordered roadster sneakers from myntra.
It broke just after a day use. Is my price worth for a day. Shoes bottom is coming out of shoes. Quality of metarial used is also very bad. Big companies like myntra are not supposed to send this bad product. Colour of shoes r also different as compared to the original ones. Building materials is very cheap and started coming out just after 1 day.

Hello. This is akanksha. I received absolutely wrong parcel on 13.08.18. The items received are someone else's order and when i asked for return the return guy cannot accept it as it is not the same as in the picture or the order placed by me. I just want my ordered stuff to reach me asap and the wrong items received by me to be taken away. This is pathetic on your side and i am highly disappointed by your team which packs the goods for your so called valued customers.

Need an early response.

Hi i am gaurav verma i have purchase john player jeans on 50% discount the fabric of jeans is very bad and can not wear in summers and rainy season i have called customer care but they deny to return it. I am very disappointed that such a big company can fraud like this well i will never recommend to anyone about myntra plz help me if you can on this

To,
Neha & gagandeep
Customer service department
Question ref[protected]

Could you both please tell me when i will get my refund amount back which was deducted twice on 16/7/2018?
I have submitted my 3 months bank statement as required from your end in mail dated 31/7/2018, to verify if i have received my refund or not, but after submitting the statements you people have stopped replying me.

Hope this messages reaches to other myntra team members who can help me to get my refund on urgent basis!

I am complaining about the refund amount note yet received from myntra for 2 of my products.
1) order no:[protected]-2698203
This product was returned long back (0n 31st july) but i have not yet received the refund amount. It's highly painful that even after contacting the customer support of myntra, get the same reply from them daily. Have contacted them thrice but no use.
2) order no:[protected]-8899003
The product was returned last week but refund amount not yet received.

Dear team,

I raised a return request on 10 th of aug but till yet no update on that no executive called me to pick up the product. It is too pathetic service from your side. Your given customer care number and delivery team number also not working. Once we purchased from your end it is shows you that this is last. It is not the way to giving service to us if you cant please remove the ads and show that we are not taking care of you

I had placed an order and out of that the items were returned. Their team collected the product but the return is still not come.

They are going on sending me emails and sms that the return item was not picked up however it was already picked up long time back.

I have been raising this to their team since two weeks now but there is no response.

Recently i purchased a mac lipstick from myntra for which they have provided 2 free gifts on which no expiry date is mentioned and the quality clearly looks pathetic and expired. When contacted the customer care they are not aware of the expiry date and provided a goodwill coupon which is not even a goodwill coupon as it has lots of tricky terms and conditions. Being a loyal customer pf myntra they have not resolved my problem or supported in any way. Highly disappointed and this is a total bluff to customers specially taking risks with cosmetics that can cause serious problems.

My wife purchased a product from online mantra app. At ₹1014
The product was returned the very next day due to size issue.
However, i was refunded lesser amount i. E ₹865 and ₹149 was deducted as shipping charges.
No other site has this type of peculiar policy that despite return the product u still pay ₹149 net.

Also, mantra often charges gst over discount whereas gst is always included in mrp and during discounting it is already included, but mantra charges extra amount and fool the people.

Neither amazon does it nor in physical store or showroom, extra gst is added on discount.

Mantra in a way fools it's customers...