Myntra.com Complaints & Reviews

Dear Sir,
Sub: Regarding to Sassafras green & olive green floral cheffon A-line maxi dress (Order No: 122305363951380324601 with Rs. 661.62)
Summary: I had initiated exchange and refund for 2 items on 1st Jan 2023. 1. Sassafras green & olive green floral cheffon A-line maxi dress for return purpose from myntra
2.Kasually mustard yellow high neck peplum top for exchange purpose from myntra
Both items has been scheduled on 2nd Jan 2023 on the same day for exchange and return pickup
Both the products were taken by your executive Mr Santhosh gowda mallana gowda patil (PH: [protected], with PIN 170 on 02/01/2023) and provided replacement for the Kasually mustard yellow high neck peplum top & also picked up the Sassafras green & olive green floral cheffon A-line maxi dress item by the same executive.
I was surprised when i got the SMS in the evening saying that product is mismatch (For Sassafras green & olive green floral cheffon A-line maxi dress), pickup is rejected. While the pick up has been made by ekart logistic executive Mr Santhosh gowda mallana gowda patil.

Please help me in getting refund or my item
Note: I feel there were two different executives one for replacement and another for refund (For return pickup). But both has been done by single executive (Mr. Santhosh gowda mallana gowda patil)
Please investigate & do the needful by resolving the issue at the earliest
Thanks and regards
Clarence Martin Pereira
Contact no [protected]

We asked the Myntra delivery agent to come to after 1 pm, but he came 1-2 hours early before the time and keep calling to hurry up, which is completely inconvenient as have mentioned the preferred time for delivery. Then after 1pm, he send another agent that agent told us that, he paid to Myntra on our behalf so in order to receive the item we have to pay him. We never told him to pay on our behalf, who gave him that permission?

We called Myntra because the status was still showing out for delivery. Myntra said they do not have any payment details of where it was paid or not. In the evening that delivery agent again came uninvited and forced us to pay to his personal account.

We rejected the delivery we did not take the product or paid him. Asked him to cancel. But he marked the product as delivered.

Called to Myntra and talked to the senior manager but no help. Today he might come again to bother us. We have informed the security personnel if he threatens our security we will inform Police.

Issue ID: IN[protected]

I ordered a dress on Myntra with Flipkart pay later money and also paid the amount of Flipkart pay later. But the dress didn't fit good So I returned it but my money didn't get back to me .

Hi,

Requesting an early delivery of my item, Order ID # 1225218 [protected], by this Friday afternoon (13th Jan, 2023). After this date, the individual I need to give it to won't be available. Therefore, I must have it by January 13th, 2023, urgently if I want to give it to that individual.

Deliver the item as required as soon as possible. I'm hoping you'll let me know if you can deliver it earlier or not. It is a demand.

Thanks
Iqra

I have ordered a product from Myntra and returned it and they initiated refund for the same from their side. But i have not received it yet. I have contacted them so many times they said they can't do anything about it. I have also visited my home branch they also denied. I also contacted bank support they also denied. Please help me to get my money back. Pleasee its hard earned money. How i can suppose to just lose this amount. Amount- Rs. 3342.00/-: Bank reference number[protected].

I have ordered a product from Myntra and returned it and they initiated refund for the same from their side. But i have not received it yet. I have contacted them so many times they said they can't do anything about it. I have also visited my home branch they also denied. I also contacted bank support they also denied. Please help me to get my money back. Pleasee its hard earned money. How i can suppose to just lose this amount. Amount- Rs. 3342.00/-: Bank reference number[protected].
Please help me to get my money back.

I have ordered 2 items worth rs 2258 and cancelled it. Only part of thr refund was credited to my account which was 549 and remaining 1709rs wasn't credited.
Order date : dec 17 2022
Order id : 122326795576923604603

I placed a order on Myntra for a Highlander Men white & Blue Slim fit printed casual shirt (size 44) on 10 dec 2022
Order ID # 1222522 [protected] .
On 18 Dec 2022 I received a parcel containing navy blue - mustard colour women sweatshirt (size m). I had initiated the return and provided them with necessary thing which was required for return. Return request was approved but the delivery man did not collect the product as it was not same as mentioned in the order. Declined the return request.After several call to customer care they initiated the return which again declined. I have called them several times they ask for 48 hours to resolve but never resolve. It has been 22 days since I received the wrong product . I want my money back and just return the wrong product

Ordered product detail:
Product name: FILA Men Black Printed Preston sweatshirt, size:XL
Ordered date: 12 Dec 2022
Order number:[protected]-1201401
Invoice number: l2923CA[protected]

Got a wrong product. I got a jogger fit paint that is not what i have ordered.

Attached product track record, wrong product photo (jogger fit paint), original ordered photo and invoice.

Please resolved as soon as possible.

Hi,

I have ordered Hush Puppies (Men White Synthetic Regular Height Sneakers) worth: 3149 rs which was delivered on 14 Dec but instead of getting the correct product i got old dirty different shoes ( used one) .

I raised exchange request multiple time but every time delivery denied accepting the exchange with the reason - item is different i can't accept (That's why i am exchanging) .

From that day i have raised 6 tickets, talked to customer care more than 10 times, escalated issue to supervisor but no result at all .
This is very frustrating to call customer care every day and explain the same issue, request them .

Below is the list of some of tickets raised by me ( i have long list )

IN[protected]
IN[protected]
IN[protected]

Recently brought an highlander jacket and it came out to be damaged and now everyone is sinply denying from replacing this is what we are getting??

I have purchased eego italy sandal in myntra. Order delivered in 5th Jan 2023. I used the product on 8th January 2023 in my class. After 1 day using product getting damaged. I spended 689rs for this. After contacting customer care, they said only unused product can be returned or exchanged. So if I want to purchase a product, there is no demo product is there. But based on belief I purchased.

I placed an order of nike women white court vision low sneakers on 20/12/2022 which cost's Rs. 3, 912 and my order number is # 1223415 [protected], Wrong product (black used and torn shoes) was delivered on 25/12/2022, and when i placed a return for it, on the next day the myntra executive refused to pick it up as it was a different product. So i raised a compliant on their customer service, but the only solution they gave was to wait for 24 hours and its been more than 10 days. No action has been taken, they are just delaying the issue. i have called them numerous times but every time i call or message them they are just delaying and telling to wait for more 24 hours.
I would like to request a refund for the issue.

Myntra clearly denied for giving me any refund as they said package was shipped properly from our end after that it's your own responsibility either you receive the package or not.

Hello,
Mai kafi dino se pareshan hu maine last month ek order Kiya tha Myntra se ek women jacket but mujhe wrong product delivered hua to maine iske regarding complaint b ki to koi b help nhi mili fir maine tweet Kiya to unlogo ne bola ki aap ki return request accept ho gyi h ab aapko return krne per koi b problem nhi hogi lekin jb pickup boy aya to usne proper product check b nhi kiya or pickup denied kr diya mai kafi frustrate ho chuka hu service se na hi social media se Myntra ki taraf se koi help mil rahi h or na hi Myntra care se maine jb bola ki mai aap logo ki complaint apke ceo se krunga to wo logo bolte h bilkul kr sakte h mujhe lagta h inlogo ko aapka naam b lene se koi fark nahi padta h

Myntra is not helping me and My item was missing from package and Myntra clearly said that order was shipped properly from our side, . That's all .
Now it's your own responsibility either you receive or not .
Myntra is not responsible from their end and clearly denied for any refund or item ....

Product Type-2 mango trousers and 1 Roadster jacket, Order id-1223488, Date of Purchase-19/12/2022, Amount paid-2470, Myntra complaint no:- IN[protected]
I had ordered three items and they were of wrong size. I raised exchange request for correct size but Myntra was not allowing exchange from same address of delivery. They forced to raise request from another address(pin code). Then without attempting delivery, they put the item on HOLD saying price tags are not there. I informed them that every item is unwashed, unused with their tags intact. They approved exchange but again delivery was not attempted. Then they marked items as lost from their end. Later, they waited for exchange window to expire and then cancelled the exchange themselves. I asked them to exchange the product but they are closing all support tickets and not responding on customer support. It is causing mental harassment as the escalation officer is also not taking complaint. Wasted days on this

I ordered Blue denim shirt on myntra, item shipped but product is wrong so i go to return option, deliver boy not accepted return

I am unable to view "orders" either in the mobile app or laptop browser.

Steps to reproduce on Google chrome (Version 108.0.5359.125) running on Windows 10 Operating System:

Go to --Profile--Orders, displays the screen as per the screenshot.

Steps to reproduce on ios app, version 4.2212.0 running on iOS 14.

Go to --Profile--Orders, displays the screen as per the screenshot.

NOTE:

1. On the mobile app,

the app was re-installed and the cache was also cleared.

2. On the browser,

the browser cache was cleared and the website was accessed in incognito mode.

I have raised the complaint 2 times to myntra but no resolution

In this era of modifying and improving CUSTOMER service almost eveyday for hassle free experience here comes the ### experience I can ever have from the one and only @myntra @iammyntra . I repeat and request please value your CUSTOMER's time, patience, efforts and loyalty. 1 week of everyday calls of 30 mins each, no HELP served !!! Now it almost feels like beating my head against a brick !!! Kudos @myntra what an amazing CUSTOMER experience served !!!

I ordered a dress women abstract tie die kurta which got delivered on december 17th. The packet was torn so the delivery boy called and asked me to come, check and take the parcel as the packet is torn he cannot keep it in security. I went on to collect it and found the cloth in good condition so I took the parcel to try and check, the delivery boy didn't provide me with the packet. The dress was badly fit hence i wanted to return it . I went on to the app and to my shock the product was never delivered to me. It showed on the site that the product was RTO ( Return to the origin ) which was bizzare. I reached out to the CUSTOMER CARE they said some technical glitch, so i reached back again on 21st, 23rd, 24th when i didn't receive a response. They again assured they will give a prompt reply which I didn't receive. Then they asked for the product tag and image, i provided them with the same, they asked me to mail them also because there was some glitch in my app, i did that also, then after 4 days they asked me for the invoice i informed them that the delivery boy as informed before never gave me the packet, after calling for again 6 days I get a response that they wont refund me the amount.

1. Poor packaging - torn packet ( company fault )
2. Poor system - ( delivery boy delivered but marked it as Rto )
3. Poor deliVERY SERVICE - ( he took the money in his personal account )
4. CUSTOMER CARE harassed me and wasted my time for legit 15 days

All these pain to just listen a no, myntra cheated me with 1302 rs and my enough of productive time, efforts and patience.

I hope something can be done in this regard.