Myntra.com Complaints & Reviews

Product Type-2 mango trousers and 1 Roadster jacket, Order id-1223488, Date of Purchase-19/12/2022, Amount paid-2470, Myntra complaint no:- IN[protected]
I had ordered three items and they were of wrong size. I raised exchange request for correct size but Myntra was not allowing exchange from same address of delivery. They forced to raise request from another address(pin code). Then without attempting delivery, they put the item on HOLD saying price tags are not there. I informed them that every item is unwashed, unused with their tags intact. They approved exchange but again delivery was not attempted. Then they marked items as lost from their end. Later, they waited for exchange window to expire and then cancelled the exchange themselves. I asked them to exchange the product but they are closing all support tickets and not responding on customer support. It is causing mental harassment as the escalation officer is also not taking complaint. Wasted days on this

I ordered Blue denim shirt on myntra, item shipped but product is wrong so i go to return option, deliver boy not accepted return

I am unable to view "orders" either in the mobile app or laptop browser.

Steps to reproduce on Google chrome (Version 108.0.5359.125) running on Windows 10 Operating System:

Go to --Profile--Orders, displays the screen as per the screenshot.

Steps to reproduce on ios app, version 4.2212.0 running on iOS 14.

Go to --Profile--Orders, displays the screen as per the screenshot.

NOTE:

1. On the mobile app,

the app was re-installed and the cache was also cleared.

2. On the browser,

the browser cache was cleared and the website was accessed in incognito mode.

I have raised the complaint 2 times to myntra but no resolution

In this era of modifying and improving CUSTOMER service almost eveyday for hassle free experience here comes the ### experience I can ever have from the one and only @myntra @iammyntra . I repeat and request please value your CUSTOMER's time, patience, efforts and loyalty. 1 week of everyday calls of 30 mins each, no HELP served !!! Now it almost feels like beating my head against a brick !!! Kudos @myntra what an amazing CUSTOMER experience served !!!

I ordered a dress women abstract tie die kurta which got delivered on december 17th. The packet was torn so the delivery boy called and asked me to come, check and take the parcel as the packet is torn he cannot keep it in security. I went on to collect it and found the cloth in good condition so I took the parcel to try and check, the delivery boy didn't provide me with the packet. The dress was badly fit hence i wanted to return it . I went on to the app and to my shock the product was never delivered to me. It showed on the site that the product was RTO ( Return to the origin ) which was bizzare. I reached out to the CUSTOMER CARE they said some technical glitch, so i reached back again on 21st, 23rd, 24th when i didn't receive a response. They again assured they will give a prompt reply which I didn't receive. Then they asked for the product tag and image, i provided them with the same, they asked me to mail them also because there was some glitch in my app, i did that also, then after 4 days they asked me for the invoice i informed them that the delivery boy as informed before never gave me the packet, after calling for again 6 days I get a response that they wont refund me the amount.

1. Poor packaging - torn packet ( company fault )
2. Poor system - ( delivery boy delivered but marked it as Rto )
3. Poor deliVERY SERVICE - ( he took the money in his personal account )
4. CUSTOMER CARE harassed me and wasted my time for legit 15 days

All these pain to just listen a no, myntra cheated me with 1302 rs and my enough of productive time, efforts and patience.

I hope something can be done in this regard.

I placed an order for a Biba Suit costing Rs. 4796. In place of this product, an old, used red male Shirt was delivered to me. Since then I have been raising a return request to pick up the wrong item and refund my money, but unfortunately Myntra is not able to complete the return request. The courier person coming to pick up the item is not aware that he has to pick up a different product.
I raised the complaint to customer care by providing the images of wrong product along with bar code, but customer care declined the return request saying that the correct product has been sent to me from there warehouse. I am a loyal cutomer of Myntra since last 8-10 years, such FRAUD has happened for the first time.
I have written to there Grievance Officer as well, however, there is no response till date.
Strict action should be taken against Myntra for cheating people.

Myntra delivered a wrong product and when i returned, They rejected it saying quality issue. How can there be a quality issue on wrong product sent? Even One the customer care representative was not agreeing that the product delivered is different. Attaching the images of what was order and what was delivered.

I have ordered Nike shoes from Myntra and I got a wrong and used product on 15 Dec 2022. I shared video and images to Myntra care and they after several requests and sharing the proofs again and again approved my return on 23 Dec 2022.

And the pick up was done the next day.

Now I have nothing, neither that pair nor what I have paid for. They asked me to wait for 24 hours and the status will be updated to refund has been initiated but that didn't happened yet and the order status still shows - delivered, then they asked me to wait for 31 Dec.

Then they again asked for 24 hours.
Now they are asking the same thing and replying me with the same message of we need 24 hours more to solve the issue.

One employee of them told me that my complaint has been closed and then the senior told that we are working on it.

I need help in getting my refund amount of Rs. 3122.

I am being humiliated by not even providing me the correct details. They are just extending the deadline and wasting my time.

Please help me

I ordered a ether green man jacket on 21 December 2022 but i recieved a used ether green jacket . Tried to contact with support team thrice but didn't recieved any satisfying response .They were taking the case as a grant and avoiding the matter.

I orderd 1 products at very low price but myntra cancelled the product after 20 days of order date by giving a message that order has been cancelled because they can't deliver that product at my pincode but the product is deliverable on my pincode at high price (twice at which I ordered) and that product was deliverable on my pincode that time also when I was ordered. The product was shipped that was showing on their tracking status, but after 20 days they cancelled my product without my permission . They are making fool to customers and wasting customer's time. If I'll go to court for this then Myntra will compelled to pay compensation. Suggest me I should move to court or Myntra will solve my problem.

I have ordered an anouk kurta form myntra. But due to quality issues i requested a a return. Return was picked after 2 days of request. Later i received the message that return has failed quality checks as tags were missing. I mean how??? why they have picked at first place if tags were not found. I clearly remember that tags were still intact in the item. Its been more than a week, but i have not received any updates. Its only showing your return request is rejected. But what after that? I have paid for product. Myntra is not even accepting the return and not even shipping it back to me. Atleast i can donate it to someone needy.
Also, There is no correct way to register your complain in myntra account. Kindly resolve this issue. Really annoyed with this experience.

This is a complaint against the order no. 122272877461706625701,
where I received the wrong product on 17th Dec
and escalated for pickup and return on the same date for the wrong product. However, the delivery team picked up the product and returned it to me again the next day for false reasons.
Now I am doing a regular follow up from 18th Dec. case managers are calling me and saying that you are they cant not accept the return because I am raising false request and they are accusing me. They are saying your money can not be returned. I have raised this issue again through your customer care team but still I am in the Loss situation and Myntra App does not show correct status, it is showing that 'Return Accepted' and sorry for the delay in pick up, they will up by 6th January which is ridiculous.

I’ve ordered wildcraft bag but I got some cheap quality used bag. I’ve video footage o[censored]nboxing.

I ordered top but i received another top from same brand.I created return for the product delivery person came took the product saw and returned the product back to me and said I'll come next day to pickup what is the problem in this.I said i got another top from same brand and he went back what the hell is this.I just want to know they seriously don't know about return reason.Its 1st time with me he came and asked the reason and went back.I have never faced such issue with flipkart, ajio, amazon

Wost experience ever
So disgusting
Their client support executive will also not gonna help u

Money has cut off from zest money but order was not placed in myntra please solve my problem as soon as possible

I ordered top but i received another top from same brand.I created return for the product delivery person came took the product saw and returned the product back to me and said I'll come next day to pickup what is the problem in this.I said i got another top from same brand and he went back what the hell is this.I just want to know they seriously don't know about return reason.Its 1st time with me he came and asked the reason and went back.I have never faced such issue with flipkart, ajio, amazon I'm unistalling this app righ now..disgusting

Because myntra is scam it showed me the offer stating if i would use cred upi pay for minimum transaction of 1000 i would get cashback for 500 which i didn't and later the additional about myntra is their care people were in the beginning they gave me a rebuttal saying this is the terms and conditions which need to be followed and when i said i did followed that then he changed his answer saying the timeline for offer is over heck why the reason its visible while purchasing the product the care people in myntra are more worse they are just bluffing not even replying when asked something and the funniest they are just trying to disconnect chat saying are we connected though i was connected and typing and did not even made him hold for a min either worse experience i had this would be my last intraction with myntra and i would never use it again its all fraud.

Tracking number -MYNC[protected].
I've waited long and tried reaching tye help centre, but this package order had been kept on hold at Guwahati for the past few days. If this order is cancelled, you better get me the same item at the same deal price as earlier.

Date : 27-dec-2022 order id: 122383792334592941903
my mobile no : [protected]
description : myntra give me wrong order and order also open by delivery boy he already know about this order wrong and not pick up wrong order and said this not myntra product so I can't pick and any other help provide by myntra.

Myntra suddenly Stopped delivery to my pincode 304001. Why they did this.its very bad.we can't order from myntra.myntra was delivering before to my pincode very nicely but suddenly this issue happened.we can't understand why they are not delivering to this pincode now.pls resolve this issue.pls start delivery to my pincode....

I have recieved the order of shoe at exact time around 2:30PM on DEC28 2022 and I didnot the product as it was different than expected and returned the product by 4:00PM on the same day they rejected the procuct and I have even tried it.