Myntra.com Complaints & Reviews

My return has been rejected even after having product was unused with proper packaging & price tag, all stuffs checked by delivery executive before pick up. Now when pickup was successfully completed i got another message saying my return request was "put on-hold" as it "failed to pass the quality check".I called up the customer care and they informed me that the courier guy said that the "price tag was missing, whereas i showed the tags and packet everything was intact at time of pickup, delivery guy checked the product in front of me, checked the tags seal and everything & approved in front of me, so where is the catch here? Why pickup is successful then?
Now @myntra is neither giving me resolution nor providing me refund. It's pathetic.

Ordered 4 items of bath and body works from Myntra.They delivered 3 items on 1st Oct and 1 item status was showing pending delivery. I checked on 3rd Oct and status of pending item was changed to Deliver but I was not. I raised the concern immediately on 3rd Oct.
They created an issue# IN[protected] and ensured me they will look into it. I checked a couple of days later in app they marked that issue as resolved, saying they checked with a logistic team and they confirmed order has been delivered.
Since then I have been following up with them, but no luck.

I had ordered suit from Kalini brand from Myntra. It arrived early . I tried the suit out but due to fitting issues i decided to return it. I requested for the return on that very day. I clearly remember not misplacing any tags or anything that came with the product. The pick up was successful. After the message was sent on my mobile that the pickup was successfully completed i got another message saying my return request was "put on-hold" as it "failed to pass the quality check".
I called up the customer care and they informed me that the courier guy said that the "price tag was missing". Now why the hell would i do that? Remove the price tag? What do you guys take a customer for? I have done shopping from other e-commerce sites and have never faced such a thing. What if you had sent a defective product? What then? I did not do a "quality check". If the product is undamaged then why on earth am i not getting my money? I want my money back! Stop duping people like this. I want the refund.

On 26 October 2022 I ordered HIGHLANDER
Men PU Sneakers from Myntra and on the the same day it was found the following things were missing/damaged from the parcel received:
1. The box was not sealed with the Myntra tape.
2. The box was teared from the side already.
3. The shoe was used and damaged from the side and,
4. There were no tags obviously as I got a used product.
So, I decided to exchange the product on 26 October when I received the parcel and thought that its no big deal the company will understand my concern and will definitely exchange it on the given date. But what I expected was exactly the opposite of what they did. On 28 October their delivery agent came and asked me to file a complaint as the tags were missing from the product and he did not trusted me and put my exchange on hold. I understood his concern and on the same day i.e. 28 October I filled a complaint and after filing a complaint on Myntra app it was told to me that the issue will be resolved by 31 October 2022 or before 31 October but the issue is still not resolved and I haven't got any exchange till now and they have delayed the issue and asked me to wait again for 1 or 2 days. Please help me regarding this issue and resolve it. It will be really helpful to me. The following are my contact details and also the account is also registered with the same Myntra account:
1. Phone no.- [protected]
2. emai id- [protected]@gmail.com
I am also attaching the photos of my product of whatever I received. And lastly I would like to say you that please help me regarding this issue and resolve it because Myntra is delaying the issue.

Thank You
Shiv Sharma

I had ordered a pair of Nautica Brown Casual Shoes Size 10 from Myntra that was delivered on 1st Oct 2022.

Order ID- 1216063 [protected]

- Due to an issue with the size of the shoes, I placed a return request on Myntra.
- As I was not available at the pick up address when the pick up was scheduled, I requested the pick up executive to reschedule the pick up and he agreed to reschedule that.
- However, instead of marking as pick up rescheduled, the pick up executive wrongly marked that the product is used & hence the return pick up failed. While in reality, the executive had never really checked the product because I wasn't available & had asked for a reschedule.
- Now, as per Myntra, the return is on hold due to quality check failed.
- Despite multiple complaints (calls/ emails/ chat messages) to Myntra customer support, they are not helping.
- Below is their response - "Please be informed that after a thorough investigation and review of your claim, we found that the correct product was shipped from our warehouse.

Also, our team confirmed that the package was delivered in sealed and pristine condition to the same address as updated while placing the order.

I regret that the claim stands declined."
- The fact is that I never claimed that I have received a used product
- The fact is that the pick up executive never came for the pick up because I asked him to reschedule
- The fact is that the pick up executive wrongly marked that the product is used despite never actually attempting the pick-up
- The fact is that Myntra is only investigating the angle that they had delivered the right product but not investigating whether the pick up was actually attempted or not
- The fact is that the product with me is in original unused condition with all brand tags available and I have shared the images as well with Myntra for proof.

Stop with the robotic customer support processes & responses. Please try to understand what the issue is.
I want the product to be picked up for return & my money refunded.

I had ordered a jeans from Myntra of roadster company which cost me 2700 rupees so I was expecting good fabric quality but when it delivered to me i instantly raised return request because fabric quality was very poor, then delivery agent came. He picked up product and he checked everything, brand tag, whether it is used or not and he said it's all clear, but when it went to there warehouse they just declined that they could not return because product is used, please help me out
My order Id
Order ID # 1218560 [protected]

I had ordered a pair of Red Tape Women shoe, with 1 year warranty. Myntra claims that MRP = Rs.6, 099, Discount = -Rs.4, 758, Coupon discount = Rs.190,
Total Paid = Rs. 1, 151.
Now it is torn in just 10-20 days after the day of purchase. I am seeking for the help from myntra for the same, they refused to give me refund or replacement for the same, the quality of the product is very poor, it might be a copy of the brand or myntra is fooling its customer, I am very disappointed with this e-commerce platform. While calling them they are giving me fake assurances that I will get call back from their escalation team, but I haven't get any sort of help from them. I am looking forward for the replacement of original quality product. I request to the person whoever is reading this, kindly help me out in this asap.
Thank You.

I have ordered 4 items from myntra.I ordered it by verifying their return policy, as the quality was very poor I requested for return. One day i got a message saying the will be done today, I even took leave from my office and waited for them because the item was expensive. At night I called the guy and he said he is not able to pick up the item. Next day I got a message saying pick up failed as iam unavailable. I complained in myntra. They asked Mr to wait for 2 weeks to resolve the complaint. So I waited 2 weeks, in between one guy called me and he said the adress which I was given is from kerala, at the time of delivery they didn't had any confusion of adress, and I have the adress... At the end of 2 weeks I again called myntra they said I have to wait 48 hours, even though I was angry I waited... And I called 2 days after... This time also they are asking me to wait 48 hours... I don't know what to do... My money is stucked there.. They are very irresponsible. I don't know what to do

I order Denim Jacket from Myntra and received the item on 27 Oct 2022. I did not like the item as it the colour was different compare to product image. The delivery guy picked it up the next day on 28 Oct 2022. The delivery guy confirmed that the item tags were there on the item. I did not remove the tags. I returned the item as it is to Myntra. Now they are not refunding my amount back to my account and put my return on hold. Kindly help me here this is really injustice.

I had returned an item I ordered from the myntra. It is 15 days since I created the return request and my request got approved but not pickup agent is coming for the pickup and whenever I contact to Myntra support team and they raises a query and get me a new timeline every single time. Its been 15 days passed but still no solution to the queries and not the pickup is arranged. Its been getting too much irritating now..

I have order one ziva suit from myntraOrder ID # 1216861 [protected] and paid fully
Dear SBI User, your A/c XXXX-debited by Rs1319.0 on 05Oct22 transfer to Myntra Ref No[protected]. If not done by u, fwd this SMS to [protected]/Call [protected] or [protected] to block UPI -SBI
But I have mistakenly ordered xl instead of Medium. They delivered XL on 13th October and I requested for medium one on same day then they delivered the same on 13th but the dupatta was damaged this time so I called myntra helpline and they told me to not raise a new request as they are looking into it. I did the same but then after waiting I requested for return on 18th october
Confirmed: Hi Raj Rani, your return request for Ziva Fashion Kurta Sets has been successfully placed. We expect to pick this up on or before Sun, 23 Oct. - Team Myntra.
But now they told me
We regret to inform you that your claim for the return of the product cannot be accommodated as the product was shipped to you in a proper and intact condition after a successful quality check.
Dear Kanika,

I understand that you wished to return the product "Ziva Fashion Women Maroon Ethnic Motifs Embroidered Panelled Kurta with Palazzo & Dupatta" against order number[protected]-0046003, however, our style delivery agent could not pick up the product as it did not pass the quality check and was found to be defective.

Please accept my apologies for the inconvenience caused.

To check if this happened during shipping, I looked into the details and see that this product was served from the fresh lot and there was no defect reported during the quality check. A damaged product becomes non-sellable for Myntra and since this was a fresh product, I regret to inform you that we would not be able to accept the request at this point.

It is never our endeavor to hassle our genuine and loyal customers, however in situations like these, to avoid platform abuse, we rely on information best available to us. If you feel, we have missed any details while taking the decision, feel free to share that with us by replying to this message.

We regret any inconvenience and appreciate your understanding.

Regards,
Bidisha | Myntra
Everything You Need To Look Good

Issue IN[protected] has been marked as closed by customer support.

After that I am receiving message on 27th
Out for pickup: Your Ziva Fashion Kurta Sets is expected to be picked up today by our partner (Phone Number: [protected]; Pin: [protected] if prompted). Please keep it ready in an unsealed packet. - Team Myntra.
So I returned the product
Picked Up: Your return request for Ziva Fashion Kurta Sets has been picked up successfully. We'll let you know the refund details shortly. - Team Myntra.

Then I checked today on 28th my return request is rejected and they have taken the item back too. I am now empty handed.
I should have requested for return first instead of taking help from myntra helpline as they have taken advantage of me
I am attaching all screenshots
Thanks

I bought a kurta from Myntra and returned it with price tag. The boy who came to pick checked throughly and later Myntra said that the price tag was missing and they told me that they are going to resend again. It happened on 11th of October and till today I didn't get my product or my money that I paid( 2799). Every time I am calling they are saying that we will sought out your issue within 2 to 3 days, but nothing happening. Please help me

Hi Team,

I have order adidas shoes[protected]-3334801) and returned back due to quality issues.
Post that myntra delivery agent has collected the shoes and holded the return request and i received mail on 10-Oct-2022 stating that "return request has denied and we are reshipping the product to you".

I waited for a couple of days but i didn't received the shoes, then i raised a ticket with myntra support on 14-Oct-2022. without any communication support team has closed the ticket without any update. I have reopened the ticket but there is no use.
When i am reaching out to myntra customer support i am not getting a proper response and they were mentioning shoes are re-delivered, But i haven't received my shoes yet. I asked them to arrange call with delivery agent to ask to whom/when he has delivered shoes but they are denying my request.

This issue is lagging from past 15 days, but still I have not received any update/not received shoes/not credited money back.

Regarding Roadster men coffee brown pure cotton shirt

i have returned, till not did not received payment, due to rejected by quality depart,
but they didn't redshifted too till now

all executive are gave are half answers, & gave only timeline as per theirs choice

Order ID # 1216903 [protected]... Still waiting for my order to be picked up but till now it has not picked up.. I was asked to wait till 19 oct... I request you please help me out they are just asking me wait

I am order a product by Myntra.
The order delivered by ekart.
delivered wrong product firstly. When I give return to your delivery man he is do scam to me.
My return date is 19 October 10:30AM pick up is done.
But this guy not approve my order to Myntra. And i am suffering big problem. And i am not happy with your service. And i also complaint in Myntra or others

I received the product yesterday (22/10/22). After that i tried the product but it wasn't my fit & i was not satisfied with the quality so i repacked the dress as i was before and applied for return and refund. They picked up my product on 23/1022. I didn't even wear that for 30mins. But now it's showing failed in quality check and refund is on hold. This is impossible to failed in quality check because i didn't even used it and packed after one try and even packed with every pin and paper it came with. Kindly Please recheck my product and initiate refund process. Thank you.

I order a pair of slippers and wrong product is received by me i file a complain to get refund but myntra banned my account

I ordered a Anouk dress from Myntra for Diwali occasion but instead of it i received a Tokyo talkies tshirt from Myntra. I created a return request for the same (Tokyo talkies tshirt)since it is not what i ordered (Anouk pink and orange dress).But Myntra has rejected my return request claiming that they have shipped the correct product but since I have not received the ordered product I tried to seek help from the myntra help center many times but didn't get any help. I called on their customer care number several times but they kept disconnecting my calls and when finally my call got answered I asked the executive to connect my call with his senior but he made me wait for hours by hanging up my calls and then later on he disconnected my call . This is so unprofessional and their behaviour towards their customers is so rude .So shopping on Myntra has become a waste of time and money, I want my refund as soon as possible because I will not suffer because of their poor service. I'm sure that I don't wanna do this online shopping thing again on myntra, since they do not value their customer this is unacceptable and so much disappointing.I am sharing the images of product i have received with you Please help me and do the needful. My order ID is #121764980227878596901. The item barcode is[protected].

I have received my order (ID[protected]-3843901) for Puma Men Black Dryflex Sneakers Size UK7 on 01.10.2022 but the shoes did not fit my foot, so I went for an exchange of Size UK8 on 02.10.2022. The exchange item was supposed to be deliver on 09.10.2022 but to my surprise on 09.10.2022 at 3.33 PM I received a message that my Exchange is put on Hold as it did not pass the quality check. I was unable to understand that without visiting my house and observing the product by the delivery agent, how can the product Exchange be put on hold on issue of QUALY CHECK.
(This shows yours's intention to harasses the customer)

After this incident I complain to customer care and requested for RETURN of the product if not exchangeable on 13.10.2022. On 14.10.2022 I received a message the the Exchange request is canceled Due to an INTERNAL ISSUE and My RETURN request for the item was successfully placed. On 15.10.2022 the delivery agent after carefully observing the product picked the product from my residence at 2.30 PM and at 7.11 PM I received a message that RETURN IS PUT ON HOLD as it did not pass the quality check. There after I made a several complain to customer care executive but till date I have not received any perfect solution to my issue.

Kindly look into this matter on priority basis and get my product Returned or Exchanged which ever is possible.