Myntra.com Complaints & Reviews

Hi,

I became a victim of a cyber crime over Myntra.com. I kept my gift card money of 7000 INR there but someone hacked my myntra account(due to security bug in myntra.com or myntra app) and did the shopping of 6915 INR.
I already wrote to Myntra.com but they still need the involvement of cyber security cell here. So just adding you in the loop.

I am quite sure that this incident must have happened with others as well.

I raised a complaint cybercrime.gov.in. Here is the acknowledgment number of complaints: [protected]

I logged a complaint regarding in myntra as well but their response is very slow and playing thee blaming game. Mmy Myntra credit has been used by someone even though I didn't get any OTP when that person tried logging in to my account.

Here is one screenshot from my account for your reference.
- Email id was replaced with "[protected]@hi2.in" from "[protected]@gmail.com". I don't know how did it happen.
- The alternate mobile number is [protected]
- The mobile number in order is [protected]

I just overrode the above information with my right details.

I want my credit back in my account at the earliest and I want a proper investigation report on this security vulnerability. This is a really serious security issue happening with the Myntra account.

I had returned a jacket which was ordered by mistake, without even opening the outer cover. All brand tags were intact. After pickup by the Myntra guy, I got a message from Myntra some time later saying that it failed quality check and refund would not be processed. I am surprised, as the product was not even opened by me. I tried calling the pickup guy, but couldn't connect with him later.
Request you to look into it on priority, and provide an update.
Order ID :
Return ID : [protected]

In morning at 8 am delivery boy call me and he asked that i have parcel from Myntra and i said yes but can you deliver it tomorrow i am not at home and he start abusing ### this and that
Delivery boy no +[protected]

Order ID # 1219810 [protected]
Had purchased a Clarks Men Tan Brown Leather Mid-Top Derby Shoes From Myntra.com on 4th November 2022 through their app, upon receiving the shoes and opening the package seal, i was shocked to see the shoe box was completely tampered and damaged inside and out and upon opening the box and inspecting the shoes, i found that the shoes were defective in nature, the shoes looked old, had stains and creases on it, to my shock i had received a poor old quality item instead of a brand new one which i had paid for, upon requesting for an exchange through their app regarding the defective product, the delivery executive had came for the pick up of the defective item, and he straight up denied picking up the defective item and exchanging it with a new one which he had bought with him, upon asking he had mentioned the shoes are defective so he won't provide the replacement for the same and that i have to contact the customer support at Myntra.com and inform them the same that i had received a defective stock, and they will arrange a proper replacement or a refund, after that i had contacted the customer support team of Myntra that i had been delivered a defective stock from their side, and that they should provide me the replacement for the same and provide a proper solution for the same, upon continuously getting back and forth with the support team, i was denied a replacement or a refund for the defective item which was delivered to me through their official channel and straight up denied foul play done by them.

So I ordered an Armani watch (AX5581) on Nov 2, 2022. Had such a high hope when it got delivered just 2 days later.

And the disappointment when I received a different product! Recieved AX5269.

I instantly initiated a return request and then filed a complaint of wrong product received on the Myntra Help Center. The pickup guy came within 2 hours and he called his senior asking for a solution, telling him that I received a different product. I also told him that the box which the watch was in, already had a cut and was open already and apparently the watch was just casually thrown in the box. He ultimately denied pickup and went away saying we don't have authorization to pick this up. I later got a message from Myntra that I wasn't available when picking up the order!

The next day, a different pickup guy came, same story!

So, finally today, (12/11/22), my claim was denied because of:

"We have further validated the claim and regret to inform that we are unable to accept the return request for this product based on the following details:
1) Product went through the mandatory quality check
2) The product was sealed in a tampered proof packaging
3) No instance of package tampering was reported"

Good thing I recorded a video when unboxing!

I have applied for reinvestigating the complaint today itself (12/11/22). Somehow I'm sensing I'll have to go legal on them.

Please help. It's a huge amount for me to lose like that. Order #[protected]-8410101

What I ordered vs what I got in the pictures!

My Myntra credit had around Rs 2500 . Recently when I checked to order something I saw there was already two orders placed on Mumbai address while I live in Bangalore and all my Myntra credit is gone. Also my email adress is also changed .i never received any notification regarding email update or order notification on my phone and email. neither I shared any OTP. I have raised complaint to them to some senior call center guy named Stephen.he raised a complaint numberIN[protected].
Not sure when they cannot keep our money safe why do they not transfer to our account and keep there wallet.

Order ID #121565244255921535903

The order was returned in a bonafide manner on 14th Oct'22
Subsequently, Myntra started claiming that the product failed quality checks and tried coercing me to accept the reshipped product, so that they can get out of providing me a refund. When I refused to accept the reshipped item, they chose to keep the product to sell to another unsuspecting customer and did not refund me the amount due to me either amounting for Rs. 2531.32 (INR)

They kept calling me, harassing me by trying to persuade me into accepting the reshipped product saying that I won't get the refund in any case, no matter how hard I try.

When I asked for proof via images to support their claim that the product package had been tampered with, they refused to do the same. This has been a harrowing experience for me as I am a long-standing customer of Myntra, but this incident made me lose complete faith in the brand.

Placed two orders. Opened an order but found that the size doesn't fit me. So, didn't open the other package but requested return for both packages. Delivery agent comes to pick up the unopened package (Return details
Return Id[protected]). He rips it open and finds that the tags are intact but the item does not match Myntra's photos of my order. He refuses to pick up citing quality check failed and marks the reason as item tags were missing.

I contact Myntra with photos proving that item tags was intact. They harass me by putting the pick up on hold citing false claims against which I have proofs.

Please help me sue Myntra for the hassle and damage to my reputation.

I placed an order on 3rd November and it was delivered to me on 8th November within 30 minutes of delivery I placed return request as quality, color were of cheap quality not even worth of 5 rs, I didn't even open the package properly, neither i tried it on myself and I kept the package as it is and pickup was scheduled on same day but pickup guy called me and said he will send someone to pick it up on 9th November as he is not available and I said fine. He came on 9th and picked up the order and after 6-7 hours I got a mail that it failed quality check as brand tag was missing. How on earth I am responsible if it came like that only as I didn't even open the package properly and neither I tried it on myself. Just do basic math calculations of timing of delivery, return request, pickup ad I placed return request immediately after receiving the product. I think Myntra is running scam to sell their cheap quality product without tag and nobody checks the product when delivery guy is present so all responsibility comes on customer. It's proper and clear case of fraud strategy. I just want my refund back and make the policy to check the product infront of delivery guy to see if tag is present in products or not otherwise myntra will keep on looting their customers as I saw exact similar cases in below complaints

Order ID # 1219667 [protected]

I am unable to raise a return request for the above order id.
The product was delivered today 10 november 2022 but due to fitting issue i wanted to return
I am unable to complete the process and unable to raise return and refund request.
The product is compatible with myntra's return policy but unable to do it.
I have tried to contact customer care but unable to reach them.
Kindly help.

Myntra team has deactivate my account register with my phone no : [protected] without any prior notice, becuase of which I can not file retun to recently purchsed Iteam or track refund status of existing Items or track the status of not delived Items

I ordered 9 products on myntra.com on 31st October 2022 and the expected delivery date was 10th to 16th November.
The payment option was pay on delivery.
Now on 9th November they cancelled my order of 9 items because I purchased them on the discounted price.
Please take action against them.

Thanks,
Rishabh

Mynthra ship their products to irresponsible courier services and dont care of whether they are delivering the products
I ordered kurta and face products before 6 days and still it has not reached me. Once i got the out for delivery msg with agent number, i called that number while calling itself another msg coming stating delivery failed. Entering fake delivery attempt and not even trying re attempt they are simply cancelling the order without customer knowledge

Sir / ma'am,
My product with Order ID # 1218590 [protected] returned due to size issue and I have already returned the product and I have recieved the message regarding the refund but till now as of late the amount has not been transferred back to my account and they gave a specific date that it will be resolved within the given time period but its all in vain. I got a message that it has been resolved but till now its not been credited back to my account. Never have I ever been treated by Myntra like this.
Now I am beginning to think Myntra has lost its customer grievance support.

I order Roadster cargo pant but I received different chino pant. I raised the complaint I myntra application and its showing quality check is failed.

I ordered Roadster cargo pant but I received chino pant. If try to contact Myntra no one is responding to this issue and showing quality check is failed.

This is a complaint regarding three shirts from the Order No : 121743433972338774203.

1) U.S. Polo Assn. Men Beige Solid Pure Cotton Casual Shirt, Size 40
Return rejected on October 18th. Same size shirt of size 42 was successfully returned as wrong product was delivered. The size 40 shirt is unused and was rejected on the basis of quality check failed even though unused.
The product is yet not returned to the delivery address after return reject. Rs.1264

2) U S Polo Assn Men Brown Tailored Fit Pure Cotton Casual Shirt, Size 40.
This is kept with return on hold status since Oct 17th. Can't raise a help or request from the website either. Rs.1099

3) U S Polo Assn Men Black Casual Shirt, Size 40.
Return rejected on October 18th. Shirt is unused at all. I had fitting issue with this piece. I ordered both 42 size and 40 size. I kept the 42 size with me and returned the 40 size. The product is clearly unused and still the return was rejected with quality failed issues. Can't raise a help request as well from the website. Rs.2999

Hi,

I was suppose to get my exchange delivery today but the delivery executive did to visit my place to check the product without visiting he has update in the Myntra portal that the Quality check for original product has been failed as the brand tagging was missing This is so pethitic and non sense i had had no issues from Myntra but now I feel cheated
Customer care executives having no idea when I informed about this.They were not able to provide any solution

I need my exchange deliver or the refund if someone can help

I order a pair of slippers and wrong product was received and they deactivated my Id -[protected] without any reason

Incomplete order delivered on Oct 22. Return request raised on Oct 22. Still no action taken. Twice the return request status changed to "pickup failed" without any contact from Myntra. I have called customer helpline thrice and still no resolution. I have been charged for the product and the received product does not have the promised quantity. Instead of 2 quantities, I only received 1 quantity and already paid for 2 quantities.