Myntra.com Complaints & Reviews

I placed an order for a Biba Suit costing Rs. 4796. In place of this product, an old, used red male Shirt was delivered to me. Since then I have been raising a return request to pick up the wrong item and refund my money, but unfortunately Myntra is not able to complete the return request. The courier person coming to pick up the item is not aware that he has to pick up a different product.
I raised the complaint to customer care by providing the images of wrong product along with bar code, but customer care declined the return request saying that the correct product has been sent to me from there warehouse. I am a loyal cutomer of Myntra since last 8-10 years, such FRAUD has happened for the first time.
I have written to there Grievance Officer as well, however, there is no response till date.
Strict action should be taken against Myntra for cheating people.

Myntra delivered a wrong product and when i returned, They rejected it saying quality issue. How can there be a quality issue on wrong product sent? Even One the customer care representative was not agreeing that the product delivered is different. Attaching the images of what was order and what was delivered.

I have ordered Nike shoes from Myntra and I got a wrong and used product on 15 Dec 2022. I shared video and images to Myntra care and they after several requests and sharing the proofs again and again approved my return on 23 Dec 2022.

And the pick up was done the next day.

Now I have nothing, neither that pair nor what I have paid for. They asked me to wait for 24 hours and the status will be updated to refund has been initiated but that didn't happened yet and the order status still shows - delivered, then they asked me to wait for 31 Dec.

Then they again asked for 24 hours.
Now they are asking the same thing and replying me with the same message of we need 24 hours more to solve the issue.

One employee of them told me that my complaint has been closed and then the senior told that we are working on it.

I need help in getting my refund amount of Rs. 3122.

I am being humiliated by not even providing me the correct details. They are just extending the deadline and wasting my time.

Please help me

I ordered a ether green man jacket on 21 December 2022 but i recieved a used ether green jacket . Tried to contact with support team thrice but didn't recieved any satisfying response .They were taking the case as a grant and avoiding the matter.

I orderd 1 products at very low price but myntra cancelled the product after 20 days of order date by giving a message that order has been cancelled because they can't deliver that product at my pincode but the product is deliverable on my pincode at high price (twice at which I ordered) and that product was deliverable on my pincode that time also when I was ordered. The product was shipped that was showing on their tracking status, but after 20 days they cancelled my product without my permission . They are making fool to customers and wasting customer's time. If I'll go to court for this then Myntra will compelled to pay compensation. Suggest me I should move to court or Myntra will solve my problem.

I have ordered an anouk kurta form myntra. But due to quality issues i requested a a return. Return was picked after 2 days of request. Later i received the message that return has failed quality checks as tags were missing. I mean how??? why they have picked at first place if tags were not found. I clearly remember that tags were still intact in the item. Its been more than a week, but i have not received any updates. Its only showing your return request is rejected. But what after that? I have paid for product. Myntra is not even accepting the return and not even shipping it back to me. Atleast i can donate it to someone needy.
Also, There is no correct way to register your complain in myntra account. Kindly resolve this issue. Really annoyed with this experience.

This is a complaint against the order no. 122272877461706625701,
where I received the wrong product on 17th Dec
and escalated for pickup and return on the same date for the wrong product. However, the delivery team picked up the product and returned it to me again the next day for false reasons.
Now I am doing a regular follow up from 18th Dec. case managers are calling me and saying that you are they cant not accept the return because I am raising false request and they are accusing me. They are saying your money can not be returned. I have raised this issue again through your customer care team but still I am in the Loss situation and Myntra App does not show correct status, it is showing that 'Return Accepted' and sorry for the delay in pick up, they will up by 6th January which is ridiculous.

I’ve ordered wildcraft bag but I got some cheap quality used bag. I’ve video footage o[censored]nboxing.

I ordered top but i received another top from same brand.I created return for the product delivery person came took the product saw and returned the product back to me and said I'll come next day to pickup what is the problem in this.I said i got another top from same brand and he went back what the hell is this.I just want to know they seriously don't know about return reason.Its 1st time with me he came and asked the reason and went back.I have never faced such issue with flipkart, ajio, amazon

Wost experience ever
So disgusting
Their client support executive will also not gonna help u

Money has cut off from zest money but order was not placed in myntra please solve my problem as soon as possible

I ordered top but i received another top from same brand.I created return for the product delivery person came took the product saw and returned the product back to me and said I'll come next day to pickup what is the problem in this.I said i got another top from same brand and he went back what the hell is this.I just want to know they seriously don't know about return reason.Its 1st time with me he came and asked the reason and went back.I have never faced such issue with flipkart, ajio, amazon I'm unistalling this app righ now..disgusting

Because myntra is scam it showed me the offer stating if i would use cred upi pay for minimum transaction of 1000 i would get cashback for 500 which i didn't and later the additional about myntra is their care people were in the beginning they gave me a rebuttal saying this is the terms and conditions which need to be followed and when i said i did followed that then he changed his answer saying the timeline for offer is over heck why the reason its visible while purchasing the product the care people in myntra are more worse they are just bluffing not even replying when asked something and the funniest they are just trying to disconnect chat saying are we connected though i was connected and typing and did not even made him hold for a min either worse experience i had this would be my last intraction with myntra and i would never use it again its all fraud.

Tracking number -MYNC[protected].
I've waited long and tried reaching tye help centre, but this package order had been kept on hold at Guwahati for the past few days. If this order is cancelled, you better get me the same item at the same deal price as earlier.

Date : 27-dec-2022 order id: 122383792334592941903
my mobile no : [protected]
description : myntra give me wrong order and order also open by delivery boy he already know about this order wrong and not pick up wrong order and said this not myntra product so I can't pick and any other help provide by myntra.

Myntra suddenly Stopped delivery to my pincode 304001. Why they did this.its very bad.we can't order from myntra.myntra was delivering before to my pincode very nicely but suddenly this issue happened.we can't understand why they are not delivering to this pincode now.pls resolve this issue.pls start delivery to my pincode.

I have recieved the order of shoe at exact time around 2:30PM on DEC28 2022 and I didnot the product as it was different than expected and returned the product by 4:00PM on the same day they rejected the procuct and I have even tried it.

I received a damaged product from Myntra. I placed a return request for the same on 25th November, 2022. It's been 33 days and the the return request is still on hold. I've contacted them numerous times through phone calls, chat and social media. I've shared every little detail they asked for. They are asking me to contact the brand which manufactured the product. They're simply saying that they can't do anything from their end. The product has a return policy but they're not approving my return request. They're not responding to my calls and they're marking my issue as resolved even when it's not. I've spent 2264 rupees on that product.

I've returned item "Shining diva fashion:Gold plated choker jewelry set", . Order ID # 1220255 [protected]. The issue is with the return not picked up. I have already told a zillion times that the return guy came only once to pick the item. We were not home at that time so he couldn't pick up. The return agent never came again to. The return has been put on hold because the return guy updated that he checked the item and it was used. This is a big lie since he never checked the product as we were not home when he came. Why is the item quality check failed? As it was not even checked??? 5 issues have been created I have called the customer care 10 times to solve it but they create a new issue in help center or update it. I get an automated update in my app that issue is resolved. This has been going on for a month and no resolution yet. Why don't you send the delivery guy again to check the item and send you the pictures of the product to verify that he actually came to pick up the item. I've explained all this to the multiple escalation reps again and again but to no avail. Heights of incompetency of the employees.
Order ID # 1220255 [protected]
Issue numbers: IN[protected]
IN[protected]
IN[protected]
IN[protected]
IN[protected]
Account name: Pragyani Bora

I have been a loyal customer and this is what I get, frustrating service!!! Pick up this item ASAP and issue my refund. It's getting on my nerves now. I don't have the time to waste on this!!! You should be banned for harassing your customers.

I ordered Roadster olive green color jacket from myntra whose order number is 122380461717978849603 price is Rs 1862 delivered on 27/12/2022 but myntra delivered wrong color i.e. fade green colour, when I ordered myntra I complained about this to customer care phone and message in my mail that the seller delivered by myntra is 100% correct, and both myntra and seller are washed with milk, the customer is a thief, not myntra. I am giving it on social media as well as I am mailing it in the national counsumer grievance Hope myntra social media will solve this and try to return my wrong product, by the way myntra cheated me of 1862 rupees, I would like to tweet that myntra is a big fraud online shopping

On the 6th of December I received my Order ID # 1221850 [protected], a Burgundy Brins Hooded sweatshirt from Myntra. On the door I asked the delivery agent, that I will pay by QR so he gave me the QR and initiated the payment but after a minute the agent said that payment is not successful so he marked as Cash on Delivery and I paid in cash that was on his UPI. After 2 hours the first payment also got deducted. Overall two time payment has been done against that single product. When I asked for my money back the Myntra agents are not replying well, again and again they are asking me to explain the query and to wait for 24-48 hours. It has been 20 days and this activity is still going on they haven't resolved my problem, haven't gave my money back.