Myntra.com Complaints & Reviews

Today my order[protected]-8210001) delivered at my place by card payment. But two transaction occured during payment. Please revert back one amount as soon as possible.

Approved inr 2, 819.00 at m/s instakart serv dt 25/06/18 card xx4852, auth#626919. Charge slip at https://www.mswipe.com/rpt.aspx?R=8mWj8sV17rpoPDUVC02XfWQ==6

Approved inr 2, 819.00 at m/s instakart serv dt 25/06/18 card xx4852, auth#624869. Charge slip at https://www.mswipe.com/rpt.aspx?R=221WWxItHjOVM+KGRBAzbvw==6

Please give some clarification.

Regards
Munmun sarkar

Its worst experience of shopping with myntra. product i have ordered second time and it cancelled again.
Previously I ordered 16 products with early entry pass by spending 200 rupees to shop product before sale. I made a payment of 14000/-
From this order 10 or more items got cancelled by them. Its really pathetic.
I invested my time and money both. Myntra Team should inform this during sale.
Team informed me after sale by mail. All products are available on site but still order got cancelled. I have discussed same issue with their customer care team by spending 25 mins on that but customer care person gave me reason that the products are lost in shipments. Prices of all products have changed now.
Is it strategy to get cancel the order after placing order in sale time?
Is it my fault? to invest 14000 and time?
Now i have again ordered same products but this time also they cancelled the order.

Order Number:[protected]-5849501

How could myntra cancel my order without my knowledge. Myntra should reship my order because i bought this product on eors (End of reason sale). My product name is mast and harbour men jeans (Amount rs.588.15). Order number:[protected]-7305703.. Please a necessary things to resolve my problem. Myntra should understand the value of a customer. Thanks you..

I placed an order of RS.5206 through net banking using my SBI account as on 29 June 2018. The amount is debited from my account but no order is placed. I am very disappointed by this.It is a very considerable amount. I want the order to be placed or money to be refunded as soon as possible. Reference No. associated to the transaction is IGADVUFEA6.

I have ordered 3 tops on 23 june worth rs 1646 and cancelled it the next very day... Its been a long time n no refund has been reflected in my account. And ur customer service is waste as they have no information about my money my refund any transaction id... Nothing... Useless... Can u please refund me my amount or else i ll have to take another strict action???!!!

Deleivery agent [protected] refuse to deliver order on my address and ask to cancel on previous day another delivery person [protected] reschedule my delivery by himself same told to Myntra customer care and representative Kaumudi investigate in this.

Here is the list of few orders which have delivered on same address with in the month by Myntra-

ORDER NO:[protected]-9535601
ORDER NO:[protected]-5153603
ORDER NO:[protected]-3278201
ORDER NO:[protected]-9189303
ORDER NO:[protected]-0391903
And many more i can provide the whole list of my order on same address. Hope Myntra will take immediate action on this and would be assured for such type of service not happened in future with regular customers.
Thanks,
Mayank Gautam
[protected]

My name is varsha(varsha.pullur @gmail.com)
my contact number:[protected]

I ordered for a woman's blue-grey striped T-shirt .. Yesterday I got a message from myntra that it is successfully delivered to me. But it is not delivered to me yet...I don't even get any calls or messages regarding the delivery process that is supposed to happen yesterday... So please do some things to get my product successfully as soon as possible or otherwise refund my cash back that i already paid online ...immediately...

Myntra also started cheating the customers. Me and my husband have been regularly ordering products from myntra for years. But last time we ordered a ring and they delivered a empty packet. After much talk and discussion and complaint also myntra guys straight denied the cheating and refused to give us the product.

Feel myntra has to revisit their customer security policy again.

Dear sir,

I have ordered 44 size of indian terrain shirt but what they shipped is 42 size.
After constantly contacting from 2 days with their customer service team regarding resolving this issue, they are not in mood of resolving this issue plus your customer support team is too rude to discuss any concern (Specially mr. Zunaid)

I have order jeans on myntra on 22 june order number[protected]-9280803 whch is not delivered to me to doorstep, for that i have complained to myntra, nd they didnt respond to it and cancelled my order.. Even i tried to connect to custumor care bt they are not helping and wasting my and told me to place the order agiam, very bad experiencd with them.. So kindly help relp regarding this...

I have ordered white HRX shoes and recived somthing in black.

when I called customer care and complaint them, they asked me to share the pics.

after that aslo i followed up with them for another 1 week and after 1 week I recieved a mail from them thatthey can not refund my amount as my pics have nt passed the validation.

I asked them to send the proofs so that i can also validate who is right.
they said they can not and I CAN DO WHATEVER I CAN and they will not refund me

I have received two defective products from myntra one was roadster men grey striped collar tshirt with order no.[protected]-8500601 received on 19th june 2018 which had a hole on the backside and submitted the exchange request in the category of defective product received along with the detailed issue.
Another product was roadster men grey sneakers order no.[protected]-0050203 received on 9th june 2018 which had some stitching defect and submitted a return request with opting the same option that the received product is defective. On 20th june 2018 i've placed both exchange and return of my products, two days later pickup agent came and checked my both products, showed him damages. He said that he can't take the products until you report the product is damaged but i already submitted as a defective one and he told me that he didn't knew that the return request of the product was for the defective one and he can only take it after he receives the approval e-mail which he haven't received yet.
I tried contacting the customer care but they kept ignoring by saying that the products were undergone an extensive quality checks and there cannot be any damages, then how come i received with these damaged products.
And now both my exchange and return request is declined. What is the point of providing 30 days return policy if you cannot solve the genuine problem of your customers.
I'm sure that the products are in same condition that i have received with and all tags and packages intact.
All i need is to exchange the tshirt and return the shoes and get refunded.

Exchange product what i got is wet. Box of shoes is wet full shoes is wet. I have told the delivery guy to wait till i check the product as by touching only i was get to know there are some problem but he refuse to wait he told only exchange madam and he left.. When i opened the product was unexpectedly wet. I have place order to exchange again. This is how will get the product???
U have called myntra customer care as well ass soon as i saw product is wet/damage, guy told me because of some server issue they are unable to fetch the details.
Am a frequent customer to myntra this is the 1st time i faced such issue and for sure m not gonna take this product i want a new product ass soon as possible.

"roadster men blue analogue watch rd005-d" against the order number[protected]-3384501

I have received just the cover with box inside it and its is not tampered.

I just opened it myself out of curiosity but i shouldn't have done that.

As the package is not tampered, i'm sure that you have missed to keep the product inside it.

I just posted on the my fb wall also to get other people experience.

See i don't need money but i dont have any reason to lie about this.
I have purchased for more that 80, 000 rupees worth from myntra with different login accounts and i never complined like this before.

I'm very upset the the way you guys dealing with customers for such issues.

I ordered a levi's shorts on eors in myntra on june 21 and yet its not started shipping i called costomer care several times but they where not behaving well they cut the call quickly 7 days passed not yet started shipping, stop it myntra
Days to days myntra becoming worst
Also i ordered a lee brand shirt and i got something that for kids seriously myntra stop making ads and concentrate on the sales i always used myntra now instead of myntra now using ajio, its been pretty good

My refund no is[protected]. When i have payed for the trouser, i paid 944 inclusive of tax. Due to size difference i had to return the product. And i have recived a message saying that i will be getting refund of 711 in few days? What about the remaining 233.
Accounting to the sgst and cgst act, the tax paid should be refunded if the product is returned. So why am i not getting the refund of the tax when i haven’t consumed the product.

I have ordered 5 items on 22 june 2018 dressberry women beige solid top, roadster women navy blue solid round neck tshirt, dressberry women red printed round neck tshirt, roadster women black printed top, roadster men black slim fit mid rise clean look jeans on myntra.. The myntra logistics tracking code is ml[protected]. (Order no. :[protected]-7567803).. The order was delivered on 27 june 2018 by delivery partner (Phone: [protected]).. He dint even called me and delivered the wrong order.. Instead of my these 5 items i got a dressberry footwear and roadster olive green jeans.. What the hell is going on with myntra.. I am very dissapointed with myntra this time.. And when i reached out to myntra customer care service requesting for a return as wrong item was delivered. They just took a complaint and said will revert back in 3 working days.. It seems like myntra is just delivering the waste items to the customers.. Please don’t fool us and pick up the wrong item and return my 5 items or provide me the refund back..

I have ordered 5 items on 22 june 2018 dressberry women beige solid top, roadster women navy blue solid round neck tshirt, dressberry women red printed round neck tshirt, roadster women black printed top, roadster men black slim fit mid rise clean look jeans on myntra.. The myntra logistics tracking code is ml[protected]. (Order no. :[protected]-7567803).. The order was delivered on 27 june 2018 by delivery partner (Phone: [protected]).. He dint even called me and delivered the wrong order.. Instead of my these 5 items i got a dressberry footwear and roadster olive green jeans.. What the # is going on with myntra.. I am very dissapointed with myntra this time.. And when i reached out to myntra customer care service requesting for a return as wrong item was delivered. They just took a complaint and said will revert back in 3 working days.. It seems like myntra is just delivering the waste items to the customers.. Please don’t fool us and pick up the wrong item and return my 5 items or provide me the refund back..

I have ordered many items from myntra for which i have already paid. Yesterday i got four parcels from myntra which contained four items three dresses and one t shirt. However when i was checking my myntra account it was reflecting that 5 items were delivered not four. I am attaching the picture of the order which was not delivered. I don't know it's the mistake of the delivery boy or the company. Kindly look into the matter. I am really disappointed as nothing like this has ever happened with me. Regards

I ordered Tommy Hilfiger Blue Low-Rise Sidney Skinny Fit Jeans on 20th June on Myntra (order#[protected]-6641301). I even paid Rs. 199 extra to order before the sale started as there was only 1 piece available. The item was delivered on 24th June (Packet number: [protected]) by their deliver partner Lakshmisha (mob # [protected]). I was happy to get the item before promised delivery date. But to my dismay my happiness disappeared as I open the pack and found a Roadster Sweater (Size M and Style code – 1956236, Art no. YEL-205A) worth Rs.1599 inside the packet. I was even more surprised when I found the packet had Tommy Hilfiger label on it (TOMHJENS[protected]. I have attached few pictures of the packet label and the item received.
I reached out to Myntra customer care service requesting for a return as wrong item was delivered. They just took a complaint and said will revert back in 3 working days. When insisted for return they said they first need to do an internal investigation and only after approval they can accept the return and process refund. I am not sure what kind customer service they provide, this “internal investigation” policy is exactly a polite way of saying that “we don’t trust our customers”. In my case, Myntra believes that I received the item ordered and then put a different product in the packet and now asking for refund!! Seriously??
Request you to pick up the wrong item and refund my money ASAP.