Myntra.com Complaints & Reviews

Hi,

I placed an order worth rs. 1291 on 29/4/2018. I made payment of 1000rs using myntra gift card and when i tried to make the balance payment of rs.291 using credit card the transaction got timed out. I tried it 3 times and was not able to complete the balance payment of rs.291. Now the order is not placed so please return my myntra gift balance of 1000rs.

Thanks,
Shantal

On 13th april 2018 i ordered a giordano watch with order no[protected]-3882101.it was delivered on 17th april.when i received the box it was so light so i had a doubt about the box and opened infront of the courier man.When i opened it there was no watch in that box except the watch box.i felt so disappointed and as the courier found the box was empty he told me to return it.so, i requested for the return on that same night.the pickup courier man came after 2 days but he refused to take the box, and told me to give a complaint to myntra customer care.On that day i called myntracustomercare and gave a complaint about the serious issues and he said he'll try to resolve it within 3 working days.I waited but i didn't received any update about my complaint so i give complaining about the query for more than 5 times and on 25th april i received an email saying that they cant able to refund the amount as they send that item from their end post proper check quality.I'm so disappointed and didn't expect this kind of issues from myntra.Its their responsiblity to investigate or solved whatever the problems that we the customer are facing.Customer fulfill is much more important in every way of business.Customer have the right to claim for the refund if the product we ordered is missing but in myntra they didnt think and care about customer loss.And i would say that myntra online shopping isn't a trusted one for the customer.

The delivery boy doesn't deliver the product we ordered through Myntra.
This is not the first, he has done this 3 times. His name is Rahul. He calls me to the market to take the product, not only me he calls every other customers in the market. He never delivers it to home.
Please take a action against him. I ordered 2 bed cover previously, this te I ordered a tshirt and puma socks.

I have ordered a boat bluetooth earphones from myntra.com on 16th april and they delivered nothing but tampered empty box on 18th april. I have talked to myntra costumer care and they lodge a complaint on behalf of me. But after 3 days they said that they have given me a good product and denied to refund my money.
I have again talked to customer care to see the issue again. And after 3 days they replied with same that they wont process my complaint
I am not able to understand what to do now. They took my money and delivered nothing to me. Could you please see this issue and help me
I have spent 2000 rupees and got nothing

I had received a us polo assn shirt... For which i had paid 1800rs and since i didn't like it... I returned it. The product was picked up by the courier service of myntra... And was picked up along with old clothes. Have spoken to the customer service at myntra... Not helpful at all. Says the product has gone to charity... When there was no fault of mine

सर जी मैंने myntra से 4500rs के जूते ख़रीदे थे जिसका order no[protected]-1719803 है ये पार्सल जब मैंने खौला तो इसमे जूते नही थे इस डब्बे मे कचरा भरा हुआ था इस पार्सल को खोलते समय मैंने इसकी विडियो बणाई थी। इसकी वीडियो ओर पिक्चर कंपनी को भेजा था लेकिन उन्होंनें इसका कोई जवाब नहीं दिया। मैं अब भी फोटो साथ में सल्गन कर रहा हूं। और विडियो मेरे पास है जो इसके साथ सल्गन नही हो पा रही है। कृपा करके उचित कार्यवाही करें।
धन्यवाद्

Ordered couple of clothes from myntra over a period
Of time
The product is wrongly delivered most of the time
The delivery agent always fails to call and returns the order back to the origin
Website shows try and buy and fails to do the same
The website shows a credit card or cash on delivery, but the delivery agent doesn't have the card machine, thus putting you in an embarrassing situation when u don't have cash on hand.

Pathetic customer service.

Hi this is to bring to your immediate notice that i am really not satisfied with the kind of miscommunication which is happening in getting my products delivered on time. I have ordered products worth over rs. 4-5k and they were expected to reach me by 20th april 2018. Inspite several attempts of speaking to 2-3 delivery boys, they are not delivering my order. Today i again received a message that all my products will be delivered today so i tried contacting 'om', a delivery person and i spoke with him a couple of times since morning to deliver my shipment at the given address and he confirmed that he will be doing it by 3pm. But now i got a message stating that all the products were undelivered since customer requested for a reschedule and i have no idea who gave this option. When a customer is waiting for their shipments to be delivered soon and following up with delivery person, why will i request for a reschedule and from where did this reason come from in the myntra order email. Please get my order[protected]-4663301 to be delivered latest by tomorrow for god's sake and let the regular customers like me keep that faith in myntra.

I would want you to take action on these delivery persons for their negligence towards their work and taking it so lightly and turning a deaf ear to customer calls while trying to contact them.

Delivery partner names:

1) delivery partner name: om (Delivery partner mobile no.: [protected])
2) delivery partner name: adesh (Delivery partner mobile no.: [protected])

Hi Myntra Team,

I went through a very bad experience for your product. In February, I purchased a product from Myntra ( wrong shoe men white& Navy color of size 9 ). I hardly wear it for 4th time. What I have experienced is, the shoe got distroyed fully. I cant even imagine that Myntra is delivering such a fake products.

It is very sad and unfortunate that the shoe I have purchased belongs to wrong company which Virat Kohli owns. I have never expected it from Myntra. It makes me feel very anxious and unsafe to purchase any other product from Myntra.

I would like to put my complaint here please replace the product ASAP else I'll approach to consumer court.

Regards,
Aman Thakur
Phone :[protected]

Dear kartik,

I understand that you are upset as you have not yet received the refund. I will surely assist you with this.

I would like to inform you that refund is successfully processed from our end. As you have still not received the same, i request you to check with your bank and file a charge back complaint on this.

I appreciate your understanding and cooperation in this regard. Thank you for choosing myntra as your shopping destination. We truly value your association with us.

Regards,
Veeresh | myntra
“everything you need to look good”
Customer by css e-mail (Kartik gupta) (20/04/2018 10.05 pm)
Team,

Please find attached account statement of my account from where i ordered. Please expedite process from your side and let me know if anything required from my side.
This is big issue now and i still not sure why money is not refunded back yet.

Response by e-mail (Ganesh s k) (17/04/2018 12.25 pm)
Dear kartik,

I understand that it must be really upsetting for you as you have not received the refund yet. I regret for the inconvenience. Let me look into this and help you to get your refund.

I kindly request you to contact the bank customer care team (Not with the bank) and check with transaction reference numbers. The contact details of the bank customer care team will be printed on the flip side of the debit/credit card issued. If your bank support team is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed' with them. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Your kind understanding and patience are highly appreciated in this regard. We truly value your association with us and always looking to serve you better.

Regards,
Ganesh | myntra
"everything you need to look good"
Customer by css e-mail (Kartik gupta) (17/04/2018 01.05 am)
Hi team,

We had a word with bank and they are certain that no transaction came to them with that reference number in recent past. We can show our bank statement & passbook copy for your reference but i highly doubt they will state on bank stamp head.

Regards
Kartik gupta
+[protected]

Response by e-mail (Ranjitha g) (14/04/2018 04.34 pm)
Dear kartik,

I apologize for the delay in responding your e-mail due high volumes.

I understand you are worried about your refund. Do not worry, i will certainly check and will help you accordingly.

I request you to contact bank and raise charge back complaint so that they will check for the details, in case if they still denied than get the confirmation mail from bank head stating that there is no transaction from the below reference numbers.

Awaiting your response.

We truly value your association with us and always looking to serve you better.

Regards,
Ranjitha | myntra
"everything you need to look good"
Customer by css e-mail (Kartik gupta) (13/04/2018 08.10 pm)
Myntra team,

We cross checked with bank as well and it's not yet came. And how come for all transactions reference numbers are same? Also this reference id got generated when we did payment while ordering. Could you please explain and let me know. This is matter of 11000/- bucks please treat it on priority basis.

Regards
Kartik gupta

Response by e-mail (Rishabh kapse) (13/04/2018 01.39 pm)
Dear bhawna

Thank you for contacting myntra

We would like to inform you that your refund has been successfully processed into the source account. I request you to get in touch with your bank support team with the following reference number/s and request them to validate the refund transaction/s. The contact details of the bank support team will be printed on the flip side of the debit/credit card issued.

Product name : sassafras women black & beige printed kurta with trousers amount: 1536.11 bank reference number:[protected]

Product name : pluss women navy blue solid top amount: 737.72 bank reference number:[protected]

Product name : blackberrys men black sharp regular fit striped formal trousers amount: 1451.52 bank reference number:[protected]

Product name : invictus blue checked slim fit formal shirt amount: 1230.88 bank reference number:[protected]

Product name : raymond men blue slim fit checked formal shirt amount: 1566.88 bank reference number:[protected]

Product name : invictus blue slim fit solid formal shirt amount: 712.95 bank reference number:[protected]

Product name : roadster women navy top with embroidered detail amount: 543.46 bank reference number:[protected]

Product name : varanga women black & gold-toned printed kurta with palazzos amount: 1504.76 bank reference number:[protected]

Product name : black coffee men charcoal grey formal trousers amount: 865.20 bank reference number:[protected]

Some nationalized banks may take more time than normal to credit the amount. If your bank support team is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed' with them. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.
You can also click on the link provided below to file a dispute on the bank's portal.
(https://www.syndicatebank.in/english/grievance.aspx)

Thank you for your patience & co-operation.

Regards,
Rishabh| myntra
“everything you need to look good”

Response by e-mail (Rishabh kapse) (13/04/2018 01.35 pm)
Dear bhawna

Thank you for contacting myntra

We would like to inform you that your refund has been successfully processed into the source account. I request you to get in touch with your bank support team with the following reference number/s and request them to validate the refund transaction/s. The contact details of the bank support team will be printed on the flip side of the debit/credit card issued.

Product name : sassafras women black & beige printed kurta with trousers amount: 1536.11 bank reference number:[protected]

Product name : pluss women navy blue solid top amount: 737.72 bank reference number:[protected]

Product name : blackberrys men black sharp regular fit striped formal trousers amount: 1451.52 bank reference number:[protected]

Product name : invictus blue checked slim fit formal shirt amount: 1230.88 bank reference number:[protected]

Product name : raymond men blue slim fit checked formal shirt amount: 1566.88 bank reference number:[protected]

Product name : invictus blue slim fit solid formal shirt amount: 712.95 bank reference number:[protected]

Product name : roadster women navy top with embroidered detail amount: 543.46 bank reference number:[protected]

Product name : varanga women black & gold-toned printed kurta with palazzos amount: 1504.76 bank reference number:[protected]

Product name : black coffee men charcoal grey formal trousers amount: 865.20 bank reference number:[protected]

Some nationalized banks may take more time than normal to credit the amount. If your bank support team is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed' with them. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.
You can also click on the link provided below to file a dispute on the bank's portal.
(https://www.syndicatebank.in/english/grievance.aspx)

Thank you for your patience & co-operation.

Regards,
Rishabh| myntra
“everything you need to look good”

Response by e-mail (Arunkumar yadav) (13/04/2018 01.11 pm)
Dear bhawna

Thank you for contacting myntra

We would like to inform you that your refund has been successfully processed into the source account. I request you to get in touch with your bank support team with the following reference number/s and request them to validate the refund transaction/s. The contact details of the bank support team will be printed on the flip side of the debit/credit card issued.

Product name : sassafras women black & beige printed kurta with trousers amount: 1536.11 bank reference number:[protected]

Product name : pluss women navy blue solid top amount: 737.72 bank reference number:[protected]

Product name : blackberrys men black sharp regular fit striped formal trousers amount: 1451.52 bank reference number:[protected]

Product name : invictus blue checked slim fit formal shirt amount: 1230.88 bank reference number:[protected]

Product name : raymond men blue slim fit checked formal shirt amount: 1566.88 bank reference number:[protected]

Product name : invictus blue slim fit solid formal shirt amount: 712.95 bank reference number:[protected]

Product name : roadster women navy top with embroidered detail amount: 543.46 bank reference number:[protected]

Product name : varanga women black & gold-toned printed kurta with palazzos amount: 1504.76 bank reference number:[protected]

Product name : black coffee men charcoal grey formal trousers amount: 865.20 bank reference number:[protected]


Some nationalized banks may take more time than normal to credit the amount. If your bank support team is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed' with them. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.
You can also click on the link provided below to file a dispute on the bank's portal.
(https://www.syndicatebank.in/english/grievance.aspx)

Thank you for your patience & co-operation.

Regards,
Arun| myntra
“everything you need to look good”

Response by e-mail (Princhu pp) (10/04/2018 08.39 pm)
Dear kartik,

I understand that you want us to share the transaction details for the refund done. Let me look into this and assist you with the same.

Please find the details below:

I have also attached the screesnhot of transaction done. Please have a check on the same.

Product name : sassafras women black & beige printed kurta with trousers amount: 1536.11 bank reference number:[protected]

Product name : pluss women navy blue solid top amount: 737.72 bank reference number:[protected]

Product name : blackberrys men black sharp regular fit striped formal trousers amount: 1451.52 bank reference number:[protected]

Product name : invictus blue checked slim fit formal shirt amount: 1230.88 bank reference number:[protected]

Product name : raymond men blue slim fit checked formal shirt amount: 1566.88 bank reference number:[protected]

Product name : invictus blue slim fit solid formal shirt amount: 712.95 bank reference number:[protected]

Product name : roadster women navy top with embroidered detail amount: 543.46 bank reference number:[protected]

Product name : varanga women black & gold-toned printed kurta with palazzos amount: 1504.76 bank reference number:[protected]

Product name : black coffee men charcoal grey formal trousers amount: 865.20 bank reference number:[protected]

This is the final confirmation for the refund that has been successfully processed from our end.

For any disputes i would request you to kindly contact your bank customer support team.

The contact details of the bank support team will be printed on the flip side of the debit/credit card issued.

You may share the above reference number for them to track the refund for you. If you are unable to track the refund processed from our end.

If your bank support team (Bank customer care number) is unable to locate the refund with the reference number provided, please dispute the transaction as 'refund not processed' with them. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

We appreciate your co-operation and understanding in this regard.

Thank you for choosing myntra as your shopping destination. We truly value your association with us.

Regards,
Princhu | myntra
“everything you need to look good”
Customer by css e-mail (Kartik gupta) (09/04/2018 09.01 pm)
Myntra team,

I am tracking my bank account on daily basis but from last order 11.25 bucks still pending. I checked with bank they told there are no incoming or pending transactions from their side from myntra. Could you please tell me status of each of attached image transaction id's so that i can trace with bank.

Regards
Kartik gupta

Response by e-mail (Vinay poddar) (03/04/2018 06.49 pm)
Dear customer,
Greetings from myntra!!!
I understand that you are looking for the refund of your product. Let me take this opportunity to help you in this regard.
As per the records, we have successfully processed the refund in the bank account used at the time of making the payment for this order. I kindly request you to please get in touch with your bank.
If you have any further queries, please feel free to reach out to us. Your patience and understanding in this regard is highly appreciated.

Regards,
Team myntra
Everything you need to look good
Customer by css web (Kartik gupta) (03/04/2018 11.53 am)
I haven't received refund of 11k approx from my last order and it's been a month now to my bank account.

On 29/03/18 i made a order on myntra for rs.15770 order no.107422061575289323501 i returned many products in this order but got refund of few of them but 5products are still pending to be refunded. Nd i made another order on 11/04/18 order no.107532684619624704973 nd in this also i returned 2sunglasses but i didnot got the refund. When i called the customer care nd even the escalation dept they have the same answer we have shared the payment reference number with you please check with ur bank and bank is saying we can't pull the payment details with the reference number i dont knw what to do my 7500rs are in loss bcoz of myntra bcoz they are not providing any help.

I got wrong product but they are saying item and picture different.. I am selected grey colour boxer but they sent me green colour and design also different but they are not accepting my order.. Levis
Assorted printed 200sf woven boxers, placed on: 20 apr 2018
Order no:[protected]-1859501, tracking no: ml[protected].. Myntra logistics.. 1st pictures what item myntra showing, 2nd which item they sent me..

I ordered daniel klein men watch, order number:[protected]-2173403 via myntra on 12-apr-2018 and paid amount 3052.65/-. But i got an empty box (Item missing). Regarding this issue, i complaint to the customer care and registered my complaint. They addressed my complaint and after 3 working days replied me that they delivered the above-mentioned item properly meaning there was no mistake from myntra’s side and there were not going to exchange/refund the order. I am highly dissatisfied from the response and the way myntra has handled the issue.

I have ordered l’oréal balmain lipsticks pack of 3 the shade confidence 356, liberation 468 and power 650 but they have delivered 1 wrong lipstick which is urban safari 647 instead of confidence 356 so i did complaint for this they are not replacing the product nor refunding my money they are forcing me to pay extra money and buy again this is not the solution this is harassment shade which they have send will not suit me at all it looks like crayon on me, friends you will be shocked to know myntra take beauty product return which is opened and swatch also, amazon is way better than myntra if any incident happens like this amazon give refund in just 24hrs

Sir/madam,

Recently i have order 10 items from you (Through your apps, and i

Used to order before as well). One item was delivered at my home.

Today i received an sms saying some more items will be delivered to

Me. However, i received a call from your worker at aizawl, asking me

To come to their office and collect the items.

I told her that they...

I have ordered on 11th april 2018 and the delivery was scheduled on 14th april 2018 but till today i. E 21st april 2018 there is no status of my order and they are not available for contact also.

This very discusting and there is no update also from their side. I also complained on monday i. E 16 th april they said by friday your problem will be resolved but today is saturday but there is no reply from their side atall.

I haven't received my orders yet, not only this one but also packet numbers [protected]

[protected]

[protected]

which was suppose to be delivered today.

I got an email saying that the delivery guy could not contact me that's why it's undelivered but he never tried to contact me, his name is arjun acharee and his number is [protected]. I called him but his phone is switched and i didn't get a single missed call from him, and when i called him today he says that he's busy. My shoe has been undelivered for 2 days now and i need my package before 23rd. Please kindly talk to him.
I'm very disappointed as this has never happened i don't think i'll be ordering from myntra again any time soon.

Your third party vendor service for delivery is rubbish. They never come with the card payment machine and are so damn unprofessional and untrained. Myntra doesn't even have an on spot online payment system as said to me by you vendors unlike amazon and others. A brand like yours can easily afford that and i am saying so out of experience of working in the related sector. Such kind of service is eating away your customers like me. I was once a loyal customer to myntra but now you can track my shopping behavior to understand that your services forced me to drift to another online sites ([protected]@gmail.com)

I raised a return rqst fr a product, got msg fr pickup fr 2 consecutive days but no pick up attemt ws made and myntra itself cancelled my rqst. I raised a return rqst again same thing happened again and myntra again cancelled my rqst. I m raising it again. This is worst service one can provide to their customers. They are just ensuring me and giving dates... Pathetic service myntra.

I ordered two products from this company and whose order placed without any problem but later when i checked about when they are going to be delivered it showed that one of the product is cancelled automatically and without even sending me a message or mail, so i thought i must have been a technical problem so i cancelled the other product too as i needed them both at the same time and again ordered the same two products and after which i again checked for the delivery time after 2-3 days and now it showed that this time the other product has been cancelled automatically without informating me through any means.