Myntra.com Complaints & Reviews

I had 2 Gift cards for Rs 5000/ each. I used both of them to buy items from Myntra. Due to various reasons, some of the items had to be returned.

The refund was initiated by Myntra, I received the SMS but no money was credited back to my Gift coupon.
I have called Myntra several times and raised complaints, but there is no resolution to my problem. I am always promised a 24-48 hours TAT.

Details follow:

1. Gift card Number: [protected] : Rs 5000/ value
Order Number:[protected]-1297303

item1 : Bought and Returned : Rs 2389.99. Refund processed but not showing in gift coupon.
item2 : Cancelled due to delivery time : Rs 826.34. Refund processed correctly.
item3 : Bought and Kept : Rs 1889.99.

Total Order value: 5106.32/ - spent 5000/ from Gift card.
After refunds - my Gift card should reflect about 3200/ Rs but instead shows Rs 809.15/

2. Gift card Number: [protected]: Rs 5000/ Value
Order Number:[protected]-5666801

Item 1 and Item 2: Bought and Returned: Refund processed but not showing in gift coupon.
Total order Value : 5090.31/ Rs. Items Refunded should show about 5000/ Rs in gift coupon.

After several failed attempts to get a resolution, I am writing this formal complaint to you.
Please Refund my amounts immediately.
Thank you.

Hi,

I had ordered a saari - order no:[protected]-5474603, logistics tracking number-ml[protected].

The delivery guy arrived on 25th june 2018 and tried to swipe the amount, and said payment is not getting through and left without delivering the package.

And then i contacted myntra customer service, i was told to send bank statement, even the a supervisor came on the phone and without me completing the call he disconnected it on me.

1) flying machine men blue skinny fit low-rise clean look stretchable jeans, product code: 2527329 are not available waist size 30 and 3 products to same problem; 2) flying machine men blue slim fit mid-rise clean look stretchable jeans, product code: 2527329; 3) flying machine men blue jackson skinny fit low-rise low distress stretchable jeans, product code: 2527125

Dear Sir/Mam,

This is to inform you that my return request is not yet processed instead of complaint was made on dated 16/06/2018.
The product I received was found defective and from my side return request was placed but till date no action has been taken, this is the worst experience with myntra till date.
Please sort out the issue and process my request within next 02 days.
For your reference my complaint no. is
[protected]
Regards.

1. Order id:[protected] 9553101

Amount - rs. - 519.32 - bank reference number is[protected]

Amount - rs. - 566.38 - bank reference number is[protected]
Amount - rs. - 482.51 - bank reference number is[protected]

Amount - rs. - 434.25 - bank reference number is[protected]

2. Order id:[protected] 5204701

31/03/2018
"[protected]

566.5

31/03/2018

"[protected]

477.04

31/03/2018

"[protected]

439.95

31/03/2018

"[protected]

465.81

31/03/2018

"[protected]

381.85

03/04/2018

"[protected]

376.95

13/04/2018

"[protected]

456.49

Hi. Actually i ordered some items from myntra on 13th june. From there 2 items got shipped and is stucked somewhere while one item hasnt shipped yet. Im not even able to cancel it as it has been packed already. My order no. Is[protected]-4601003. Please solve this issue.I dont know what should i do. I want my order as soon as possible. Help me out.

I have ordered four product during eors and through my link i earned rs.250. So while placing order, it showed that you can use 213 points and i used that and it said that you have to pay rs. 1983. Then when i rechecked my orders it shows that i have to 2220. What is this myntra? Do you know how hardly i earned those points. Please i want to pay only rs.1983. Pls try to solve this problem as soon as possible.
Email - [protected]@gmail.com

My order no[protected]-9924101
Hi
Sir, i don't want to return the product but this pair of shoes doesn't fit me even though my size is 6 for all the shoes. So what is my fault in this? I will certainly have to return this product. As there is not a single issue from my side so i want the entire amount to be refunded including vat.
(Namita pandey)

Dear sir,
I have placed order a casio ediff watch on 6th on june 2018 and also paid full amount but till now not deliver. I have called to myntra customer care but no results. Plz take a action

Order no - mynp[protected].
Dipanjan halder
Order value 6316/- and prepaid
Order value 6316/- and prepaid
Casio ediff watch
Please find attached copy of details for assistance

Regards
Dipanjan halder

I ordered a product. It was without price tag. Now they are not taking the return. First of all product looks completely different than i ordered. Then it is of different size. They are simply saying they can’t accept. I even said they can have the quality check before refunding the amount. They are not accepting that as well. If product is different they can check under the weightage and they can confirm by having a look at it. But they are not ready to the quality check as well. There customer service team is also not responding properly.

Myntra team,

This is to notify you that i am myntra customer since 2013 and i really like myntra in terms of quality or delivery.

However this time i am very disappointed with my last order unfortunately. I have ordered three products i. E. 2 roadster shirts and 1 roadster jeans. I had received these products by 6th june. Actually this was a birthday gift to my husband and birthday was on 14th june. I gift this to him on 14th. While he checking and tell me it seems like it's used product as there are high range of lints on both right and left pocket.

I have attached the pictures of the condition of jeans. Although while i contact to your customer executives (Shikha & deepak) they said they can't do anything. It means there is no customer satisfaction in myntra.

Here are order details:
Order#:[protected]-8914103

Please find the attachment for your reference.

I hope you will do the needful and provide some satisfactory resolution.

Thanks & regards,
Anu

I have returned my products and not received the refund even after 15 days. Customer support asked me to wait for 10 days for the amount to be credited and now its been more that 10 days. They have provided me with the transaction id and asked to complaint in the bank branch as they have initiated the refund from their side. But the bank is saying transaction can not be checked until and unless the amount is received.
What do i do if am not getting help from myntra and the bank.

Thank you
Prerna bajaj
[protected]

I have ordered puma sandal's and received it yesterday. I have received used sandals. It is full of dust and it's base itself shows it is used. I have placed return request and submitted my details and i want complete action and forward this to local myntra centre and i want my cashback to my account. I am completely disappointed with your product and service. I want quick action.

I have ordered adidas shoe (Id[protected]-8062301) but got old books instead. I am complaining since 12 days in customer support, every time they asked for few more and more days. At last they closed the matter by saying that we shipped right product. But they should understand that delivery of right product is their responsibility too. I dont know whether you have shipped this garbage or something happened during transition. I want my refund.
Email [protected]@rediffmail.com

I have cancelled my orders and returned orders. Money debited from my account. And not credited my money into my account. I have contacted regarding this with myntra also, but they are saying we are not responsible and contact your bankers. And banker also saying we cannot do anything. But they are showing only reference numbers and saying we all are not responsible.
Then where i need to go for my money. Please help me.

I purchased a asics running shoes 2 months (Order number[protected]-3761103) back from myntra.com. The shoe got torn from the top in 2 months. The shoes are under warranty but myntra is declining the warranty claim saying that it is a manufacturing defect. How can the top surface get torn so quickly.

Thus i visited asics store and they said that warranty can be claimed for this. But they said they will cover warranty if it was brought from the store. They refused to cover the warranty since it was bought from myntra. They said you need to reach out to myntra.

My question remains on what grounds myntra is rejecting the claims. Myntra is not the platform which will provide warranty. It has to cover warranty provided by asics. They keep saying that it is not manufacturing defect thus claim is rejected. If a torn mesh within 2 months is not a manufacturing defect then what is manufacturing defect? I had a similar problem with asics shoes bought from jabong and they refunded the complete amount since the shoe was not available. Here it seems like myntra is making its own rules for warranty rather than providing the warranty that the brand (In this case asics) is providing.

Regards
Krishna

I ordered a jeans from myntra, for 5-6 days they didn't even bother to shipping it then after some days my item was cancelled for no reason, they claim that they cannot ship the item because of poor quality and yet still they are selling this product on their website, i was just cheated because they wanted to sell this item on higher price in future. This product is still on myntra with some extra money,

I ordered a kurta from w brand from myntra. I have already paid for it via my credit card. Now the delivery boy is saying they can't deliver it to my given address. And now on my myntra app it shows that the order has been returned to the origin. I want to know will you deliver it or refund me back. Kindly reply. I have been waiting long for my order...

Dear team

Here m facing a prob by your respective team. Few days ago i ordered a jeans under order number[protected]-2743101. When i checked the status of my order it was 'returned to origin'. I dint get a call or any mail in this regards, neither any approach was made to me. Now i want my order as soon as possible. Or i will complaint against it in consumer forum.

Hi,

I purchased a sling bag and it was delivered on mar 29, 2018. I first time used the bag few days back. I found that the twist clasp is not working at all. This is at all very much disappointing from such a reputed company.
The delivered product is at all defective. The costly defective product is delivered to the customers which is not acceptable. I would like to get the bag replaced with a new one immediately else initiate a refund against the defective product.

Regards,
Nivedita kundu