Myntra.com Complaints & Reviews

Hi,

This is regarding a product (Adidas originals men navy blue varial low skateboarding shoes) ordered from myntra.com on 28th dec 2018.

After using the product for around 2 months i found out there is a defect in the right shoe. The material of the shoe is supposed to be leather but it turns out to be some sort of paper or other material rather than leather (Right shoe) which i came to know when it started getting torn and can be felt by touching it.

The matter of concern is that adidas is a world-wide huge company and wont manufacture such products so how is then myntra.com selling these items and how did it come out to be defected.

As a matter of fact my experience has turned out to be very sour and i am disappointed with the product. I tried to call the help center but as expected the call was not entertained.

I want to know the reason for the same and the solution for it.

Registered myntra mail-id : [protected]@gmail.com
Registered myntra mobile : [protected]

Regards,
Abhishek jain

I had purchased a dress online but returned it on 23 march from myntra. They told that money will be refunded by 7-10 days. Its already been 20 days and they are not taking any actions. Even when i try to complain they will not connect the call. I never thought myntra will be like that really disappointed in their service. The necessary proofs (Screenshot) have been attached with this message.

I want to bring to your notice the incident of harrasement by myntra.com to my daughter, ms monika mittal for more than 09 months now. She has purchased some stuff from this company online and found to be of inferior quality, hence returned. The returns have been received by the company and no months have been received for more than 09 months now. The total refund amount is approx. Rs 17032/-.

This is regarding my return request being cancelled for below return ids :
22579153
22579168
22579065
22579140
22579190
22446895
22446906

I had raised these return requests long time back and these went on hold.
Upon asking, myntra customer care people told me quality team rejected my items during inspection.

Myntra people have my products as well which got picked up and my money as well. Secondly, some of the items the company returned to me saying they failed their quality are as it is sent to me and shown on your website.

Complaint details : ecommerce giant "myntra" handed a consumer complaint for not providing the promised cashback for the order:[protected]-[protected]th of march 2018) as per the order terms, cashback of rs125/- was expected in the "airtel money wallet" which was the source wallet through which order was purchased. Company complaint number:[protected] registered & the airtel money wallet registered with [protected] is expecting the cashback at the most,

I make order till date one for hypernation khakhi waistcoat and second one was
Order number:[protected]-9787303
Order number:[protected]-3146203
Which was not deliver by your delivery person and he auto cancelled.
Reasons mentioned person wasn't reachable. I would like to ask how many time your delivery boy contact or visit to home. Provide me call details and date and time of visit...
It shows your unprofessional approach and unmanageable management system
It's because earlier my replacement request of hypernation waistcoat was also not complete.

I have made purchase at myntra during exchange item campaign. I bought a product which was for 493/- that was after the discount against exchange products for which i earned 63 loyalty points and also paid 578 to. The vendor who came to deliver the product (As it was a cod item). Also i gave away 3 clothes as per the exchange program for loyalty points.
However, the product received did not have the right fit and i chose to return the product. However when i raised the request, i got a message that only 493 will be refunded to me as 149 for delivery is non-refundable. But when the return was processed i received just 429/-. I tried contacting the customer care they said we cannot refund the loyalty point and you will get only 429 back. Also when i asked them for the return of my exchange item, i was told that we have donated it to charity and you cannot get it back, in fact the telephone attendant told me that you are not asked for these products back (Is it... Who decides that?? Only i can decide if i want to give it or not). As the loyalty points for exchange is not valid then items should also not be valid. It is not a question of these points, it is about the lack of transparency by this portal and also for the customer's right. You cannot forcefully ask the customer for donation, it should be as per we their wish. Also if we have bought a product during a scheme and there is an issue with the product, as a seller, it it their duty. Also in case we return the product, they need to refund at least the correct product cost. Otherwise these things should be clearly mentioned in the terms and condition. Hence this is my request to get the correct refund amount or return the products given for exchange, as i am entitled to receive it. Kindly do the needful.

I have orders one adidas shoes 4800 rs.
The size does not fit on me. I request for return the order. But almost 15 days nobody came for return pick up and nobody even reply. Such type of negligency is ver bad for customer
My order no.[protected]-2192403

Return number:[protected]

Refund amount: rs. 4885.13

Associate name: gurbaaj singh

Associate mobile no.: [protected]

Pickup service provider: myntra logistics

I've orderd two sweatshirt... Nd after 4 days parcel has been reached me... Nd i'm just opend it. I haven't get my sweatshirt... {it's jeans pant's👖😡 }... After that i've return requested so many times probably 4times... With a reason called (I've get an different product)... But they were not accepting my return
's.. So plzz... Make this has an prestigious issue...☺

I have ordered Puma shoes worth INR : 1745.22 from myntra on 21-Feb and cancelled them on 22-Feb, and requested for refund usually it takes 7-10 days but now it's more than a month has been passed but I haven't receive my money back in my account so kindly check. I have frequently contacted with bank authorities with reference id given by your support team but bank said there is no credit of money from your side so check again and give me valid proof which can show that you have completed your transaction.

I have ordered a aurelia top on april 3rd 2018. On april 6th 2018 i got a delievery but at that time iam unavailable at home. So that i told that come on monday that is april 9th 2018. The order not came today but i got the message that your order is out from delievery. So that i cant understand whether it will get or not. Can u please send the order as early as possible.

I am disappointed to inform you that the two t-shirts that i have brought on march became unusable with just one wash (Order no[protected]-5789803 allen solly men charcoal grey solid polo collar t-shirt and louis phillippe men blue striped polo collar t-shirt). It is explicit that two of the t-shirts of these well-known brands are of bad quality. I've been buying clothes regularly from myntra and this is the first time i am having a negative experience. It is too unfortunate because it was my gift to my relative. So, please look into the issue and do the needful.

Order number[protected]-5967301
I ordered ahalyaa beige & off white anarkali kurta with duptta size m on 5 april from

Seller name
Health & happiness pvt ltd ksquare industrial park, warehouse 4 before padgha toll naka, nasik - mumbai highway, near pushkar mela hotel rahul narkhede, padgha bhiwandi, thane, maharashtra 421101.

In the product description it is clearly mentioned that thereahalyaa beige & off white anarkali kurta with duptta size m in one pack. But when i opened the package there was only 1 duptta.
I paid for ahalyaa beige & off white anarkali kurta with duptta size m but i received only 1 t-duptta.
I feel cheated kindly resolve this complaint as soon as possible.

I had received some ill fitted and poor quality items from myntra for which i had raised a return request. I self shipped the 4 items on 16th march. I got back the refund for 2 items within he week of return. But for the other 2 items i did not get the refund till date. I called the customer care several times with no result. They gave vague excuses. First i was told that they haven't received the shipment which was not possible as had sent all the 4 items in a single package. Then they told me that the refund is initiated and will be processed within 7 business days. Again i called and was told that they couldn't track my return request. I even mailed them but still no response. It has been more than 20 days since i returned the items. My order number is
[protected]-8227701 and the return number for the 2 products are[protected] and[protected]. I had also self shipped the products which costed me rs 260/-. So the total refund amount including the shipment charges is rs 1055.91/-. Please find attached my shipment details.

I have purchased nike - men navy & black lunarconverge 2 running shoes.
Instead of which myntra delivered some nike copy shoes next day. The seller deliberately delivered the copy nike shoes in its original box, after days of conversation with myntra they refused to return it and saying it is original product.in which world it is an original product of nike?
I paid 4200 for these instead they gave me 499 worth nike copy.
Been a loyal customer since myntras inception. But they cheated me and are supporting that shameless seller who delivered these shoes.
Kindly look at the images of shoes
Placed on: 03 apr 2018
Order no:[protected]-0107603
Total amount: 4, 244.28

Hi Team,

I am writing to you to complain about the most pathetic service I have experienced with Myntra. I had ordered for a sweatshirt with try and buy offer. When my product was delivered the delivery person denied waiting until I try the product. He just walked off saying that I need to return through the app. I then tried and didn't like the product, I had already made the payment through online payment. I then placed a request to return the product. Return number is[protected]. This is the third time I am placing the return request. No one comes to pick. If they come they come at odd hours like late evening when I am in the office. This is the most pathetic service I ever had with any online shopping company. Once the payment is made Myntra doesn't bother at all. Today I called again and spoke to customer service manager Faizan who promised that the pick up will be made today but no one came till now. When I called the delivery guy whose number was given in the text message I received today, he is not picking the call at all. I will never ever order from Myntra again and will never recommend to anyone.

Below mentioned is the message I got today.

Hi, your item Sweet Dreams Women Navy Blue Printed Sweatshirt (Return No. :[protected] is expected to be picked up today by our associate THARUNKUMAR M 2 (Ph No. : [protected] ). Please keep it ready in an unsealed packet.

Regards,

Jemimah

I have ordered some items from Myntra but it was not same as shown so I requested them for return. I got sms from Myntra with courier person contact number. I called on that number to confirm the pickup time he said me at he will pickup my item in 2hr even I said him that I am going outside having some emergency so please try so come soon and after 2hr again I called him again he said 2hr more or tomorrow he will pickup the item.
This is very unprofessional and don’t have value of customer time.
Very pathetic service by Myntra.
I’m dis-appointment.

I have placed one order from myntra application of jaipuri kurti including plazo.
When the product was delivered on 2nd april i found the plazo is missing and the color of the kurti is also different.

I have instantly contacted myntra for the same and i have been called to mail the same issue.

I have mailed them with all the details on 2nd april.

They promised they will bring the output in 3 days. After reaching to them on 3rd day i have been called the requested destination is not eligible for pickup service so i have to courier the same.

My question is delivery of the wrong product, missing component and still customer need to suffer?

I don't know how many times i have contacted to the customer executives and every time i got different answer.

First i have been told return the product,
Then another told me to wait for some time,
Then i have been told that please return the product your product will be picked up,
Then i have been told that please don't return as you also have complaint of missing component and today again i have got the mail to return the product.

This can not be accepted at all. I request the immediate action on this.

The order number is[protected]-1291501

I have made transaction of rs.1245 on dated 08 March 2018 on which l paid 1234.74 through my VPA address [protected]@upi and rest of money through phone pay wallet through transaction no.[protected]. I have mailed several times to myntra but they said that money was declined and we did not received the said money.They haved asked for pdf of bank statement to till date. l also sent them pdf of bank statement from 1st march to 22 march with password [protected] which clearly shows that money is credited to [protected]@ ybl. Myntra customer care advised to confirm with bank but all in vain.Now l want to know where was my amount ? Why this amount was not credited to my account till date?

Hi all,

Today on 4- apr 2018, i received worst used product a pair roadster shoes from myntra. On same at the time pickup, i shown this shoes to delivered boy and clicked a photo too, but he is helpless and told his work only to deliever, dont know what inside a box.

This id the highly intolerable behavior faced by me from myntra, they delivered not only worst product also playing with sentiments and believes towards online shopping of customer.

Team i attaching a photos of product, please take serious action towards myntra.

I have mistakely added money to myntra credit.
So i want to that money to be refunded to my bank account. For some emergency reasons i badly want all the myntra credit in my account that i have wrongly added. So please do something so that i could get my money back.
So i would like you to help me in this matter because i need my money which is wrongly stored in myntra credit....