Myntra.com Complaints & Reviews

I had placed an order of a pair of Mango Jeans.
Myntra delivered a jeans of Xpose brand(much inferior than the brand I ordered). I asked them to replace it and send the product that I had ordered. They said they can’t. And asked me to return the product and take a refund instead.

So basically the product I ordered was worth much more and I had got a really good deal, probably which is why, they are now telling that they won’t give me that product and that to place a fresh order, which obviously won’t have any discounts.

Heights of cheating customers and misleading them.

Please don't waste customers time by making them order and then cancelling it later giving stupid reasons. Adding to that you fool people giving them good will coupon which is not applicable to any good products (I repeat any good product). I had ordered in bulk out of which you cancelled one product. Now if i make an order again (Which i will certainly not do) i will be charged delivery charge as the product was of 999 and your good will coupon is not applicable to any product that i want to order now. Please don't bluff with these stupid coupons and don't make customer waste their valuable time. Also get the inspection and quality check done before you make it available for sale and not after selling the product and then cancelling on that ground.
Worst experience

Packet number: [protected]
Order no.:[protected]-3762601

Delivery partner name: shailesh

Delivery partner mobile no.: [protected]

Delivery service provider: myntra logistics

2) packet number: [protected]
Order no.:[protected]-6823401

Delivery service provider: myntra logistics

Hello Team,

This email is with respect to the product- Lakme- Enrich Cinnamon Brown Lip Crayon.
Order ID[protected]-6464501.
I have ordered this product, Package contain 1 lip crayon and a sharpener.
Reference to above sentence- Lakme website- https://www.lakmeindia.com/lakmeproduct/lakme-enrich-lip-crayon/ (Refer attached pic for detail)
But unfortunately, I haven't received the Sharpener in the package courier. (Refer attached pic)

I am highly disappointed with the service and quality which Myntra assures.
I had called customer care today afternoon, I have requested them for providing the sharpener or compensation.
The executives were so rude, they denied that the package was altered.

I request you now to take a move on this and kindly take my complaint to next level and provide solution.

Moreover, I have also seen many complaints regarding the seller- "WandWagon" on social media and online complaint forums. I hereby request you to take an action against the seller for shipping incomplete products.

I hope my next email to be a thank you email to you for solving my query instead of writing another email and explaining you how things should happen.

Regards,
Disappointed Customer.

(For more details kindly contact me on- [protected]@gmail.com. No spamming )

Hi,
This is regarding how big whales fraud you. I had ordered prophere adidas worth rs.11k from myntra. It was delivered to me in last month, when i opened the box the shoes were wrong. They delivered some other pair of shoes instead of prophere adidas. So i requested a return complaint, on their analysis they cancelled my return request saying that it was properly sent from their warehouse. But i don’t understand on what basis did they verify as the product box dint have bar code and no price tag as well. Now they say that there has been no problem from their end, wherein the logistics is also provided by them. They have not been helpful at all, and now i am stuck with these wrong shoes worth lesser amount and also loose my rs.11k. This is highly ridiculous and that to from a big whale like myntra. I would really like you to help me if possible.

Hi all,

I had scheduled pickup of three items of which only 2 have been processed for refund. The 3 rd items has either been misplaced or wrongly updated as not picked up.
While pickup there is no confirmation provided on what is getting picked what is not.
Now they are outright refusing any refunds saying nothing got picked in the first place.

This is a hassle as the such checks have to be build in from their side. Opting for outsourcing every part of the business for cost benefits does not relieve u from any responsibility.

I ordered 2 jeans from myntra on 12 may 2018. The money got debited but the order wasnt placed i checked my bank app and the statement shows its debited. When i checked myntra it shows order is not placed. So i called the customer care he told me something and he told within 48hrs ill get my cash back. I have no idea what is going on please give my cash back.

Today 12.5.18 myntra courier boy came to deliver the item which i have order, courier boy dilpreet singh, [protected].
He was so obnoxious to talk to & also giving treating to come next to my home again & said u can call customer care.

Myntra needs to take an appropiate action against him.

Resolution i want is, he should not come again to sbp homes

I placed an order for a bag around 29th april and was promised to receive the order in 4-5 days. The bag i received was not the one i bought online. Now this baffled me as it never happened before. To top that, the delivery is so irregular in delivering the order. I was supposed to receive the bag today but the guy didn’t wait and switched locations without informing. So i keep wasting my time like that.

I made a product return through myntra on 27 april. My order no is[protected]-2626501. But still i didn't get the refund amount which is very bad service by myntra they are only transferring here and there for refund. Pls take action against it. My myntra user id is [protected]. They are denying to take the response of refund amount. They transfer me to my bank customer support team where as bank support team referr me to myntra.

I order 2 shirts from myntra on 27th april 2018 amounting rs 1268 order no[protected]-3959601, however i returned one shirt and cancelled another. On cancellation and return i was supposed to get refund, myntra initiated refund process on 3rd may 2018 which i supposed to get on 9th may but i did not received any amount in my bank statement. On contacting myntra executive they said me the refund has been successful made vide transaction i'd no [protected] and said me to ask for my bank to inquiry but my bank which pnb whose executives completely reject my complaint on the ground that they had no role in this transaction. The transaction is initiated my myntra so they are sole responsible for your bank not our bank. Neither myntra nor pnb is helping me to resolve my complaint my money stucked in between and i don't know to whom should i contact. Please help me.

Hi i raised a return request of my v neck roadster halfsleeves sweater (Return id[protected] however when the product was received at myntra’s warehouse they returned my return request without assigning any reason and simply stated that quality check had failed. I never wore the sweater once but still my return request was put on hold. I am a myntra customer from 2012 but never have i faced such a issue. I had ordered much costlier products from myntra’s app/website and this is the first time i m facing an issue with regard to return. Why would have i bothered to wear a cheap 400 rs sweater which was ordered by me for my office use only after its size did not fit me can myntra kindly explain?. This is very unprofessional on myntra’s part. I m extremely annoyed at their poor service. I wont be ordering any product from myntra any more beacuse who knows if some other product does not fit me myntra could again refuse to return it just on some assumptious and flimsy ground. I m done with myntra and will also advice others to stay away from myntra app/website
Vivek kaisth [protected]

Hello,
I have bought boult grey space wireless bluetooth earphone (Ba-space) from myntra on 23 dec, 2017.
Now i am not able to charge my headphones as charging port is not working. My headphones are in warranty period. Please look into this matter as it has not been even complete 6 months and these are not in position to be used. Hoping for a positive revert

Find bill attached and invoice number.

Invoice number: [protected]
Order number:
[protected]-7473503
Shipment number:
[protected]

Dear sir Madam,

I have bought recently north face shoes, after 10days usage the lace is getting peeled off . When I check with the customer care they just refused saying that they can’t help me on this.

When u can’t help us on this why Myntra is selling out side country brand shoes, where customer can’t get service ?

If we got in local vendor shops we might have get at least paid service .

Dear sir/mam,
Greetings from my side!
My family, my freinds & i are very old purchaser of your side. But now i am very frustrated with your service becoz i have taken many default product from side. You can see my my complaint order which is very defective, dirty and looking very old and i have taken a decision from today i will never purchase any thing from side. This things have done many times before. And now i am going to cancel my all left product from myntra i lot of beleived with your side but you all have hurt me..

Best regards
Mohd laraib

Hi,
I have ordered a product from myntra but the one i received is completely a different product, when i tried to return the product from myntra website, i noticed that the i was receiving only the product amount and not the complete amount which is inclusive of the shipping charges.
I then called up the myntra customer care service, but of no use. I have been following up from 5 days and every time i call them, i end up repeating the same things over and again.
I then went back to myntra to check the orders i have placed and i was surprised to see that the catalogue image which i see now is the image of the wrong product and not the product i had ordered. I am not sure why myntra has done this just to refund an amount of rs. 673.

When i complained about this to myntra, they themselves have no answer and now they say that the product i have ordered and the product i have received is the same and they are just dragging this every single day.

Very disappointed with myntra and their poor service and the way they are cheating their customers. I have never faced anything of this sort with flipkart or amazon.

I have been a loyal customer of myntra for the past 3 years and i have never been dissapointed until this happened.. I had ordered a steve madden watch from myntra and i received an empty box which was so shocking;therefore i called up myntra and made a complaint to which they said they would investigate the matter and raise a refund.. After continuous calling and raising my concern they said that they have delivered the content.. That's a shame cause they do not investigate properly and does not care about the customer's loss even though you have been loyal for such a long period of time and cheat by taking the money and not refunding. I want my money back.
Now i wish i had gone through the complaints page before ordering the watch cause there are so many complaints about missing watches and empty parcel delivered by myntra.
The service has degraded so much that no one would like to order products from myntra further.

I have been a loyal customer of myntra for the past 3 years and i have never been dissapointed until this happened.. I had ordered a steve madden watch from myntra and i received an empty box which was so shocking;therefore i called up myntra and made a complaint to which they said they would investigate the matter and raise a refund.. After continuous calling and raising my concern they said that they have delivered the content.. That's a shame cause they do not investigate properly and does not care about the customer's loss even though you have been loyal for such a long period of time.
Now i wish i had gone through the complaints page before ordering the watch cause there are so many complaints about missing watches and empty parcel delivered by myntra.
The service has degraded so much that no one would like to order products from myntra further.

I had ordered two products on 30-4-18 via order no[protected]-1286501 which got returned to its origin without information.

No calls no messages. I just realized that the price of the product is increased.

Is that the reason you return packages yourself? Is this customer service you provide these days?

I have been using myntra for a very long time. To be honest this is not a way to retain your customers.

I dont know whose problem is it anyways. The delivery service or the myntra.com. Please kindly see to this matter.

Hi
I am your very old customer since from 2015. I never had any complain from your service.. But today i got extremely bad service from your side. I brought an male undergarments from your site. You give only front side pics of that undergarments... Due to this i have order d wrong garment. The back side was not what i wear. I want to return this. Please if possible take it. I received the product 1 hr ago. I have not tried it. Please do the needful.
Tracking id-ml [protected]

Thanks
Deepashree senapati
Mobile no -[protected]