Myntra.com Complaints & Reviews

I had returned 2 products - benetton treggings and park avenue cardigan and was awaiting refund in my bank account and got to know that the amount has been refunded in the form of myntra credit. My concern is that why should i be forced to buy from myntra credit when i want the refund. Their advertisements say that the refund is instant - it should say that the myntra credit is instant and that people don't get the money back in their accounts.
Pathetic is the word for my myntra experience. Will never go for myntra again.

I have order for juniper women black solid a line dress on 4th feb 2018 and unfortunately i have delivered a wrong product (Green printed dress). So i gave an order for exchange. And when the delivery agent came for exchange he asked for the juniper women black solid a line dress which i don't have. I tried to convince him and he is asking me to get approval to exchange for exchange from myntra. I tried calling myntra customer helpline number, but there was no use. So i humbly request to give approval for the same as mentioned above

To whomsoever it may concern,
I really loved this white pair of shoes of hrx from myntra so i ordered it but when it got delivered the first time i received a defected piece (Stains, looked used & paint marks to cover stains on the shoes), second time same & now the third time!!!
Like everyone is blind except me!!! Three times in a row, sent me dirty white shoes, like wake up... It's white shoes. Every stain is noticible!!! And forget stains, there was off-white paint put on the white shoes to cover bad stains... Which are still very much noticible both the stain and the off-white paint used to cover the stains. I have been a loyal customer with myntra for years and i have never faced such an issue ever but this is getting too much & highly frustrating because i wanted the shoes for a particular event and now it's over. But i still did not want to return the item and take a refund. I still gave a chance to myntra and gave for exchange but third time i received the same defected piece and hence lost all my patience. I don't know what to expect from the fourth. If incase the fourth one is faulty i will return it and never shop from myntra ever again and sorry to say, u will loose a loyal customer, along with that i will never recommend anyone to buy anything from your site as i was recommending alot of people to buy stuff from you'll!!! Period!!

I bought one puma shoe and one jeans from myntra, where both the products have the size issue.
I have placed the return request for the same almost 10 days ago.
And after the last date (Which they have provided) my products showing as "return request declined" in the app.
I have contacted myntra customer care for 3-4times, but they are still telling me to give the more 48 hrs every day.
Pick up has not been initiated and i didn't get my money back.
They are casual and not helpful at all.

Order no:[protected]-0754401

Dear sir/madam,

I placed a 3 exchange requests for the product name as moda rapido
Blue printed t-shirt with order id :[protected]-0754401
. After 2 weeks waiting yesterday echange product is delivered. I love myntra products that why i will be wait with patience for the last 2 mistakes.

Once again you successfully delivered a large size product which is not suitable for me even i called customer care, customer care executive name as bhushan he said we will take care of that and never repeat this but you are again sent the large size product not for 1time and 2times, it is the 3rd time your are sent wrong product with the same order id. What i order in the website that is completely different size product which is delivered to me.

I have attached a images from return request and the product delivered. I am disappointed again. Please deliver the product what i shown in the website otherwise refund my money. Please don't waste my time again and again.

I’ve lodged a return request on 22nd feb’18 return id:[protected]. The pickup was scheduled by 25th feb’18. It’s been a week, till now no pick up attempt has been made. I’ve been calling myntra’s customer care since 3-4 days now, but their executives are not helpful. They utter the same statement like robot and make false promises. All i’ve received till now is a complaint no.[protected]b with no corresponding action to resolve this issue. If the pickup couldn’t happen in a week after continuous follow ups, i’ve no idea how long will they take to process the refund. I demand a resolution of such unprofessional services by myntra.

I have received a john player navy jacket for rs 1621/- on 10 feb 2018 which was an old manufactured product i. E apr 2015 and unsize to me. On 12 feb 18 i have placed a return request[protected] but the same has been cancelled. Again i placed a return request[protected] the same also cancelled by myntra. Again i placed the request[protected] till date the item has not been picked and refund the amount. Request take necessary action to pick up the old item and refund the amount.in the mean time i have called the customer care more than 8 times also. No proper response has been received by them.

I placed order for 2 chinos on 12 of february 18 and one day suddenly got mail that one got cancelled and refund will be done. So i contacted customer service executive. That time they told me that they will make sure to deliver remaining one as soon but on 27/2/18 i got other update regarding other order also got cancelled. I had already paid for both product.

I placed an order online from myntra on 15/02/2018 which is global desi navy blue printed kurta with palazzo set worth rs 2238.88, size s, qty 1.
My order no. Is[protected]-9102801.
I got the delivery on 24/02/2018, but the product is incomplete. I received only palazzo but i did not receive kurta. Kurta is missing.
You people cheated me. I paid full amount and you fooled me. Is this your service. I placed a return request but the pick up executive said he will come back to pick up the product but he did not come back. Instead i got tge message that my return request is cancelled. Why it is cancelled?? Is this my fault that i purchased clothes online from cheaters like you. I did not know that myntra is so fake and makes people fool for money.
You can check the weight of the product. It is same as it delivered to me.
I want to return my order. Kindly send your delivery executive to pick up the product and return my money which is ₹ 2238.88 as i paid cod.

Below is my account details :
My sbi a/c no. Is [protected]
Name:- indu dewangan
Bank name - state bank of india
Ifsc - sbin0010147
Branch code:- 10147

Order id[protected]-9708803
Order id[protected]-4440001

I placed both the orders through different accounts on february 14, 2018 and the second one on february 15, 2018. However, the status of both the orders is delivered on february 20, 2018.

I tried contacting myntra customer support on february 21, 2018 and have been continuously chasing the said complaints but no resolution till date was given to me.

I have been given false assurances on all the communications made between us, but i still do not have any of the orders. Both the orders have been paid for by my credit card.

I have now become agitated due to the unforeseen delay and hence this complaint to resolve my issue.

I have purchased shoes and gifted to somebody. He wore that shoes for 2-3 hours and had shoe bites and the sole of shoe was also not good. The quality of the product was not uptomark, requested for refund but myntra is not at all interested in resolving the concern and sharing their pathetic policy. The shoes which i need to refund is in saleable condition and is not torned. It is just used for 2-3 hours and the quality was worst. If myntra will respond like this, then i hope no one will be interested in buying stuff from myntra, order id[protected]-1833603

Hi,

My order had been cancelled and 5-7 business days was mentioned for the refund to the bank account. However, nothing has been done in this regard which is not an acceptable move from a website like myntra.

Please get back to me after looking into the matter and update me about the refund status.

Order number:
[protected]-4810101

Sneha agarwal
Contact [protected]

Worst experience
I ordered 2 products
They were about to come on 23rd february
I was calling the person from 23rd february till 26th february (Today) and the person is not picking up my call till now
I am very disappointed
I am not free to stay at my place all day long waiting for the delivery
I am waiting for almost 3 days
The delivery boy picked up my call on 23rd and said he will be coming on 23rd and today its 26th and he is not here yet

I had purchased a daniel klein watch recently which costed around 2800, is now broken from the dial part. The ring has come out. The hop part of the dial has come out. And it's not even been a year i purchased it. And i don't think it's a original one too.
I would request you to take the watch back which is in still in warranty.
Looking forward for you reply.
Thank you

I had ordered a pair of shoes, after getting the product checked that the size was too small so i put a exchange request. But my exchange request got cancelled by myntra and there is no option shown to return the product, i have also raised the issue with there customer care executive and she said that she is filing complaint about it, but its been almost two weeks i didn't get any response from myntra. The shoe i have right now is of no use and my money got wasted. ORDER NO:[protected]-3060601 I request kindly take return of your product and refund the amount.

Sir,
We have received empty box against order no[protected]-0430801. We have called immediately customer care your courier boy was there but he ran away. We have called you multiple times but no proper response but we will not stop until we will get back our money and culprit who have theft my product. Please take corrective action and inform us we are advising you that please develop transparent delivery process so that the customer may not deprive this is not the only matter of money but frustration/harassment to the customer. We are taking legal concerns regarding the matter because this matter is demoralising digital india motive ran by respected pm of india.

I want to the return the product but i am enable to do it. Whats the problem & how do i change my email id of i want to. The return process is failing again & again.
Pls reply asap. Nor do i hve sellers email id or phone number to which i can contact them. I tried many times to make a return request but it was failing. The product which i receive is defective. Pls let me know

I had ordered HRX hrithik roshan orange colour tshrt of Rs.586 and had returned it as well due to colour issues. Its been more than 10 days still the amount has not been refunded back and calling to the customer care they are ignoring it saying there is some system issues, can't check my order. This is really frustrating. Kindly credit my refund amount.

Thanks

I had purchased ucb shoes on 14nov 2017 and within 3 months the shoes have started breaking and have chipped off. The shoes are not even wore regularly so its highly disappointing that the shoes have started to tear off. I had gifted them and its really embarrassing if the person is complaining me abt the performance.
I would like to get them replaced as soon as possible.

I ordered one item from myntra on 13/feb/ 2018, but the item is not delivered till now. I got sms saying that my items should be collected by myself at their office even though myntra offer free home delivery. According to them my adress is out of delivery area, but while placing order it was not mention that my address is out of delivery area, instead they offered free delivery at my door step.