Myntra.com Complaints & Reviews

Myntra has rejected my return request and is forcing me to keep their low quality product. All things they are saying completely false. I ordered a sweatshirt worth Rs 683 on 26 th November and returned on the same day because I didn't like the quality. Now after picking up the product, they have first put the return on hold and now rejected the return request saying product didn't pass the quality check.
My order ID is 122092807307701746301.

1.Myntra rejected my 2 return items that I returned within half an hour and was picked up within another half an hour, saying it was used/damaged.
These are products I didn't even try on as there was a marked difference between my expectations and received product quality. I returned promptly.
After haggling with customer care for more than 2 days who don't try to solve the issue and instead keep repeating their generic statements like a parrot, finally yesterday I got anothe option to return them this time a flash sign which means doorstep refund.
This time, their delivery hub people called and said since it's a repeat return - they won't pick-up unless prior pre-approval is given from customer care.
For this I wasted an hour with the customer care during which they kept me holding up repeatedly to check this and that, and essentially said that they can't do any kind of approval despite what the delivery people are saying and they can only raise another ticket for re-check through which I can only "hope" for a fair resolution and they cannot give any assurance.
And I checked with delivery people again and they're saying they've not received anything to change their course of action.
Now I'm totally in limbo regarding what to do.
Delivery and customer care people are both repeating their own words again and again and they're contradictory to each other.
2. There was another item I had returned together with the above 2, which was delivered a week earlier, but I couldn't return to being busy last week, this was also rejected. Regarding this the customer care is even more adamant that this is definitely a used product since it's a week old. What kind of nonsense is this ? Why do you do big advertisements about 15 day hassle free return if you're not gonna follow it and harrass people.
Overall, what I feel is myntra is trying to scam customers so that they don't have to take back the inferior products they're selling under the guise of premium-looking show-off, and similar issues have been reported my many other users in different forums as well.
I'm running out of patience and if any fair outcome is not provided by myntra within mext couple of days, not only they'll lose a family of customers, I'll go straight to consumer affairs forum of my state, who in my experience, are pretty active in this kind o[censored]nfair business practices by companies trying to scam people and they'll hand down myntra a far costlier lesson that they won't forget.

I have received a wrong product from Myntra I have ordered Hangup blazer and received hangup trouser. The moment I receive the order I raised a complain and they told me next 3 days this issue will be resolve but
Issue raised on 18Nov 22
Date to be resolved: 21Nov22
I have called on 21nov22 they told me on 26nov issue will be resolved. On 24Nov i received a message of pickup fail but no pick up attempt has been done then I have called again they told me 29Nov is the issue resolution date. Today it's 29Nov and I called them to ask update they told me this issue will be resolve by 2dec. This is all fake promises Myntra made and harrassing customer and wasting time. They delivered wrong product and waste customer time and misguiding and this new dates they will give to resolve but no resolution will be happening. It's been 12days now I was keep on complaining and asking for resolution. I have attached the screenshot of wrong product and issue raised complain screenshot, which they closed but no resolution has been done. Please do the needful for this issue.

I ordered the item of rupees 647 from Myntra using ICICI credit card and returned it and and myntra initiated refund also on October 3 but I didn't received that so I raised a dispute regarding that in icici bank and it took around 1 month to get details about it but now they are saying that your complain is closed because it is declined by merchant side and you need to contact merchant and again I contacted myntra for this they are saying we initiated the refund so I am stuck in between they are blaming one another so what to do I am not getting

My account with number [protected] got deactivated without any prior information after receiving bulk order of 9 shoes. Some of the items are still to be delivered to me and they have refused to provide me access to my account. I am unable trach or return anything. They are just trying to gulp my money intentionally.

I ordered a jeans if Wrangler but i received different jeans if Wrangler.. i ordered Wrangler vegas skinny fit jeans but i received Wrangler Millard straight fit jeans... Registered mobile number is [protected]
And order id of product is 1221093 [protected].. plz help me with my refund...

I ordered a Wrangler mens vegas skinny fit jeans which i was delivered on 26 November whose Order ID is 1221093 [protected].. instead of what i ordered i received a jeans of Wrangler brand but not the one i ordered... I ordered vegas skinny fit jeans but i received Wrangler millard straight fit jeans..plz help me with a good resolution as the price is too high and i cannot afford this much loss of 4299.
Registered mobile number of Myntra account is [protected]
Plz take action against this type of fraudulent activities happening with customers

I have ordered woodland shoes, I tried the shoes when i am back from office on the same day, as it didn't fit me and I didn't like the fit, I placed the return on the same day.
After the pick up was successful, I received a message saying my return request was " out on hold" as it failed to pass quality check.
I called up customer care and they informed that the quality check failed, how come they can claim that the product is used if the return is placed the same day? I have not used the didn't like it on me hence returning the product, I tried customer care multipletimes and I didn't receive any proper response or resolution and they mentioned the product will be shipped again to be in next 48 hours, and why they want to reship unwanted product,
And I mentioned concern that I won't be avail or next 10days, still no resolution or input received.what is the logic or some common sense is missing in reshaping the unwanted product. I have ordered with myntra many times with myntra, this is the worst customer experience I am having and not receiving resolution. As I have not used my product and I didn't like the fit, I want my refund.

No details about sender ID placed on the unknown parcel. How to know or return the parcel again

I ordered dot n key lip balm from myntra and the product is already opened and used.so i have returned it to mytra back after they confirm return..then i contacted customer care but they are not giving me an answer, they just tell me to wait..it's been 14 days..still no refund.. this is injustice..i need my refund amount asap. I have already created an issue on myntra and the issue details are
Issue Created
IN[protected]

This is to inform you that I have order a jacket from Myntra application and the have accepted the order and delivery has to be done on 21/21/2022 but they were failed to delivery the product and same thing happen again next day and after that they have cancelled the order without any specific reasons I have also raise a issue to Myntra but there was no explanation rather than sorry. As person is in need of the product on that day this kind of behavior from Myntra is not acceptable and which is also a very mentally pressure on the person I want my product back and company has to compensate for this kind of act

I have myntra credit of more than 10k which is expiring on 30.11.22. I tried to order from Myntra but it requires OTP on the registered number. My registered number is not wokring as i am outside India. Ibtried to contact myntra multiple times to update my number. They will say we will get back to you but they are not giving any oroper response. Earlier also they have keept my rs 3000. This time it is more than 10k. I am working hard to earn this money. And Myntra is not responding to change the number.

I had ordered a jeans (ACTIMAXX red and grey mens tshirt) on 2 november from myntra. It arrived early (11th november). I tried the jeans out but due to fitting issues i decided to return it and exchange with another product . I requested for the exchange on that very day and paid online the extra amount they asked for. I clearly remember not misplacing any tags or anything that came with the product. The pick up was due next day but due some misunderstanding it did not happen until 17th. After the message was sent on my mobile that the pickup was successfully completed i got another message saying my return request was "put on-hold" as it "failed to pass the quality check".
I called up the customer care and they informed me that the courier guy said that the "price tag was missing". Now why the hell would i do that? Remove the price tag? What do you guys take a customer for? I have done shopping from other e-commerce sites and have never faced such a thing. What if you had sent a defective product? What then? I did not do a "quality check". If the product is undamaged then why on earth am i not getting my money? I want my money back! Stop duping people like this. I want the refund. Very substandard service from such renowed site.

I had initiated return request of 2 KVSFAB lehenga choli set cost approximately 5000 within few hours after receiving product. Returned my order due to some fitting issue. Pickup was done very next day when I received my order. After the message was sent on my mobile that the pickup was successfully completed i got another message saying my return request was "put on-hold" as it "failed to pass the quality check".I clearly remember not misplacing.
I called up the customer care and they informed me that the products are used. What do you guys take a customer for? I have done shopping from other e-commerce sites and have never faced such a thing. What if you had sent a defective or used product? What then? I did not do a "quality check". If the product is undamaged by me then why on earth am i not getting my money? I want my money back! Stop duping people like this. I want the refund.

Myntra.com offers 15 days return and exchange option, but my product was delivered but not given return and exchange policy, please contact us.
Tracking Id - MYNP[protected],

I ordered a reebok shoe worth 5300. Received an old tattered adidas. Placed an order for return for pick up n the delivery agent collected it but since then I am told that my return has been cancelled and there has been no update even after speaking to 2 customer care

Hi,

I became a victim of a cyber crime over Myntra.com. I kept my gift card money of 7000 INR there but someone hacked my myntra account(due to security bug in myntra.com or myntra app) and did the shopping of 6915 INR.
I already wrote to Myntra.com but they still need the involvement of cyber security cell here. So just adding you in the loop.

I am quite sure that this incident must have happened with others as well.

I raised a complaint cybercrime.gov.in. Here is the acknowledgment number of complaints: [protected]

I logged a complaint regarding in myntra as well but their response is very slow and playing thee blaming game. Mmy Myntra credit has been used by someone even though I didn't get any OTP when that person tried logging in to my account.

Here is one screenshot from my account for your reference.
- Email id was replaced with "[protected]@hi2.in" from "[protected]@gmail.com". I don't know how did it happen.
- The alternate mobile number is [protected]
- The mobile number in order is [protected]

I just overrode the above information with my right details.

I want my credit back in my account at the earliest and I want a proper investigation report on this security vulnerability. This is a really serious security issue happening with the Myntra account.

I had returned a jacket which was ordered by mistake, without even opening the outer cover. All brand tags were intact. After pickup by the Myntra guy, I got a message from Myntra some time later saying that it failed quality check and refund would not be processed. I am surprised, as the product was not even opened by me. I tried calling the pickup guy, but couldn't connect with him later.
Request you to look into it on priority, and provide an update.
Order ID :
Return ID : [protected]

In morning at 8 am delivery boy call me and he asked that i have parcel from Myntra and i said yes but can you deliver it tomorrow i am not at home and he start abusing ### this and that
Delivery boy no +[protected]

Order ID # 1219810 [protected]
Had purchased a Clarks Men Tan Brown Leather Mid-Top Derby Shoes From Myntra.com on 4th November 2022 through their app, upon receiving the shoes and opening the package seal, i was shocked to see the shoe box was completely tampered and damaged inside and out and upon opening the box and inspecting the shoes, i found that the shoes were defective in nature, the shoes looked old, had stains and creases on it, to my shock i had received a poor old quality item instead of a brand new one which i had paid for, upon requesting for an exchange through their app regarding the defective product, the delivery executive had came for the pick up of the defective item, and he straight up denied picking up the defective item and exchanging it with a new one which he had bought with him, upon asking he had mentioned the shoes are defective so he won't provide the replacement for the same and that i have to contact the customer support at Myntra.com and inform them the same that i had received a defective stock, and they will arrange a proper replacement or a refund, after that i had contacted the customer support team of Myntra that i had been delivered a defective stock from their side, and that they should provide me the replacement for the same and provide a proper solution for the same, upon continuously getting back and forth with the support team, i was denied a replacement or a refund for the defective item which was delivered to me through their official channel and straight up denied foul play done by them.