Myntra.com Complaints & Reviews

Hi, i ordered this dress from myntra on 13th feb 2023 and requested a return of product on 28th feb 2023 as it had 30 days return policy and i was out of town due to some office work.
The dress came dirty and looked used also the quality was not according to the price which was 4000 approx.
Order ID # 1228105 [protected]
The executive came for return on 2nd march 2023 and took the product as all the tags and packaging was there.
After few hours i got this message of return on hold amd quality check not passed. I want my full refund as i am a regular customer of myntra also i have insider elite tag on my profile. So why are they doing this with me now. I want my money back. Please help me with that.

I had placed order on myntra on 25/02/2023 for "Puma Unisex Grey Aerogram Blaze Sneakers Casual Shoes pricing 5, 999 INR" [Order ID # 1229181 [protected]]. After approximately 1 day the order got delivered and upon unboxing I found out that the puma box contained "fake Nike shoes with no tags". I immediately initiated an return providing them with all necessary things which was required to validate the claim. I have even captured a video right from unboxing that package where it is clearly seen that they have delivered a wrong product. Return request was put on hold and then they canceled it. Even after sending them the proofs of the wrong product shipped myntra refused to collect them as they were not the same as what was mentioned in the order. After repeated calls they reopened the issue but still no pickup arranged and no confirmation of refund. I am unsure now will they accept return now as it is past one week I have completely lost my trust with myntra bcz of such a pathetic service. How could they not value such an expensive package I want to return the products and in return i expect compensation for my loss.

I didnt get my refund by mistake they put my refund on hold, Hi Sir/Madam, I purchased a product for Rs. 839 from Myntra on January 9th, 2023. Due to some issues, I returned the product on January 17th, 2023, but I have not received the refund for the product yet. I raised a query with Myntra, but they said that they had processed my refund, and I should contact my bank. However, when I went to my home branch bank, SBI, they said that Myntra had not initiated my refund, thats why it is not showing up in my bank account. I have been struggling between Myntra and the bank ever since. I have tried everything I can, but there has been no resolution to my problem. I even checked my bank statement, but it still does not show my refund amount. Please tell Myntra to provide my refund with a compensation of one month. It has been a month since I returned the product, and I still have not received my refund. I asked Myntra to share the transaction ID or statement, but they have not shared it with me yet. I have proper proof of my bank statement that shows I have not received my refund. I am attaching relevant files to this, such as the purchase and payment files. Please look into this serious problem and provide me with my refund as soon as possible. Thank you.

I ordered a tshirt from myntra it’s too small in size so i placed a exchange request but it’s showing my location unavailable for exchange of that product whereas new delivery of that product is available on my location what is this scam? I can’t keep wrong product with me i want exchange asap and i was tol disturbed by the delivery boy also even after answering him about my unavailabilty in town and i told him delivery date is on 1 march he started calling before 3 days and disturbed alot

I ordered Allen solly shoes for myself. They were too big for me so i applied for a return the same day with all the tags and bills intact and they rejected my return stating it was used and now they redelivered the product and wont let me return it. I have applied for a return again and they send a text stating my return woll be pickup up today and 1 minute later they send another text stating they rejected my return because the product is used. How can they do this without checking the product? Please help

Placed an order for a shoes I received it and the size was not fitting me. So I placed a return request and packed it with the tags Now they didn’t return my money and said it failed quality check so they are resenting me the product. When it’s not fitting me what will I do with it.Ridiculous company cheating people. Never will I shop again on Myntra.

This is more painful while returning the product when courier guy comes and says this can not be returned because there is no Brand tag in this..just want to know from myntra that why you people are not updated like others they just scan the Bar code and things get cleared...you people are still confined with price tag
and brand tag...and your pick up guy so called quality checker just check price and brand tag not the product and other details. This is really frustrating..

I have cancel the order of deniel wellington watch on feb 10, but till now i have not received any refund from myntra and whenever i call customer service they are wasting my time.

[protected] this is the reference number they have given but i have not received any refund from this.

[protected] this is my registered number in myntra. please refund my amount

Rubans Jwellery delivered on 17th feb. We have put for refund on the same day. since then 2 times my order has been cancelled for refund due to tag issues. But tag was already not present while it was delvired. Raised multiple request but Myntra keeps on extending the date of request raised

13 Feb 2023 i recived shoose order based but I not receive correct product.after then i complaint to customer care on 14 Feb 2023. But no any refund and only they give me new max time line again and again. I have no solution on till date 26 Feb 2023.

On 20th Feb 23 afternoon, the delivery person of Myntra called me for early delivery of 2 orders (2 Hencock shirts). I told him to keep the parcel outside my flat on 11th Floor. But when I came back the order was not there. Order ID # 1228389 [protected]. I raised the complaint with Myntra helpcenter twice but both the time they declined stating that the delivery partner has confirmed the delivery.

Dear sir/mam,
On 3rd feb I ordered chelsea boots size 8 from Myntra and received it on 6th feb 2023. Due to size issue I want an exchange. Moreover the size 7 was in stock after 10 days and I immediately processed for exchange on 16th feb 2023. On 20th feb the delivery person from Ekart logistics came to my home and due to some issue he cancelled the exchange. Later that day I visited the Ekart Logistics office in my locality and they informed me that due to stain issue the product the exchange is cancelled. Actually I want size 7 but I am stcuk with size 8 which is of no use for me. Furthermore the product I received on 6th feb i.e, size 8 contains Ajio invoice which seem quite inappropriate to me. I contacted several times to Myntra via mails and calls but they are not responding. Please help me in this issue as I want an exchange or a refund.

Product Return No : [protected]
Order No :[protected]-8429003

I had ordered one dress ( Moda Rapido Navy Blue dress). Due to the slowness, by mistake ordered it 3 times of similar size.
The product was supposed to get delivered in 1 day, so by the time i realized, couldn't cancel the products.

I was out of town for some days, so the delivery person couldn't reach me and product was delivered to the security guard.

After returning to home, immediately returned the products without even opening it . I didn't even open the packet to check the products as i had to return them. So there is no option of misplacement of any tag or of being used or damaged from my end.

The products were picked up in similar state as they were delivered. But got message for one of the item that "Put on-hold" as it "Failed to pass the quality check".

I tried to reach customer care multiple times and they informed that return request declined as Quality check failed and they can't help further in this.

I keep on saying the packages were not even opened, so there is no chance o[censored]sing the product or hamper the quality. All the similar product returned as it was immediately after my return. I can provide more details of my travelling and product delivery and return time .

I have been a regular online customer and very careful about all these requirements and never faced this issue earlier. I didn't open the packet and do the quality check. So what if defective product was delivered to me at 1st place.

This is not acceptable. Why on earth, i ll loose my money for some1 else's mistake. If the product is really defective, definitely, i received defective piece which was given by you.

I want my money back ! How will i trust you in future and order. The return can be failed for simply quality check and ll be informed that nothing can be done in this.

Again, i haven't opened the packet and used the product, so won't accept this. I want the refund.

Return Pick-up of white, black and yellow leggings successful but Myntra declined it and not refunding my money. The logistics of Myntra is a cheater and playing foul game with customers. Myntra refunded for only one legging but has been closing the complaints lodged for all the two leggings.
Myntra has taken the pick up product and has hijacked customer's money by not refunding it. Its worth Rs. 499 each.

I ordered one blue navy van hausen pant

I have purchase a ladies suit set with dupatta from Myntra deliver the same on 09.02.2023, when open found dupatta is defective, I have create the return on 10.02.2023 return approved from Myntra and assign for pickup to (Ekart Logistics) there logistic partner cancelled the pickup mention "as you deiced to keep the product" I have received a sms then I know that pickup is failed. I have talk to Myntra customer care he raised a complaint for the same but product not pickup. when I checked in app found the return window is again open, once again I have create the return and Myntra again approve for pickup but the result is same from there logistic partner they cancelled my pick with same remarks. 6 cancellation made from there side with same remarks. Again today on 21.02.2023 found return window is open i create a return.

Sir, all the activities of the same are available in app, hope I came on right place to found solution. I try to attach picture of defective part but failed to load due to large file.

With Best Regards,
Perwaiz Ahmad
[protected]

I had ordered a dress on Mantra, which was delivered on Feb 7th, 2023; However, it had the magnetic tag still on it.

Feb 7, 2023: I contacted the Mantra customer care through their chat feature and asked them what reason I should select for exchange. I was simply asked to put in an exchange request through the app, and was given no clarity regarding the rest.

I put in an exchange request citing that its a defective product.

Feb 10, 2023: The delivery executive refused to go through with the exchange and wrote that the label was missing (Which is the stupidest thing ever, since the dress has the label as well as the magnetic tag)

Feb 10, 2023: I called the customer care, and the customer care executive's solution: "Ma'am aap koi mall jaake magnetic tag hatwa dijiye". Hearing this I had requested for a return request to have been issued for the same. I was, however, given the assurance that the issue would be resolved by Feb 14th.

Feb 14, 2023: Contacted the customer care support, since there had been no update from Myntra's end. I was informed that it would be resolved by Feb 17, 2023.

Feb 18, 2023: Still no resolution. All that Mr. Jatinder, the Escalation Manager, has to say is "Please give us 24 hours, as we do not have an update on the matter yet"

It's been 8 days, and they do not have an update on what the issue is, forget having a resolution.

Order no:[protected]-1683301

Hi Team Myntra,

This is my first time I used Myntra for online shopping and got very bad experience as I have ordered a Bluetooth Speaker of Portronics of 20 watts (khaki color) and I loved the product but due to some technical issues Myntra cancelled my order.

Please check the screenshot attached for your reference.

Kindly help me get the same product at the sale price. I ordered it 1899 Rs. But now it shows for 2679 Rs.
Hide quoted text

Thanks and Regards,
Anchal Dhok.

I am a size L/XL since past one year i have adored a dress on the site named Kendall+kylie women solid t-shirt dress but for the whole year i have kept the track to check if the size was restocked and it was not either out of stock or when restocked only size s and M where restocked, pls solve this problem

On 29 january 2023 i placed an order of 2 items from myntra which were mango trousers . On 4 february i received 1 trouser and 1 wrong product which was mango footwear instead of trousers . I put it on exchange under wrong product received title and pickup was scheduled for next day . The pickup guy rejected the wrongly received item and was asking for trousers which i never received. I contacted myntra customer care and they on their own cancelled the exchange request and created return and assured me that it will be picked up the next day. But its pickup was refused again the next day as the pickup guy was again asking for trousers. I again contacted myntra and they again assured me that i will be picked up within 24 hrs and filed an open issue. Next day again the pickup was refused and again i contacted them and again they gave me the new timeline. Daily i am going for scheduled pick up and its getting rejected daily and i am calling the myntra customer care daily as well. Today is 16 february again my pick up has been refused as again their system is mentioning the trousers which i never received so from where am i supposed to give them and am getting messages from pickup company that my pickup was cancelled because my decided to keep the product which i never did . I contacted myntra again and the customer care support unit was again rude and very much not helpful. And daily i am receiving emails from myntra that they are rescheduling the pick up for trousers which i never even received and their is no mention of the wrong product which i actually received.

I ordered two mango trousers on 29 january 2023 . On 4 february i received 1 trousers and 1 wrong item that is mango footwear instead of mango trousers . I put the wrong item on exchange under the wrong item received and the next day the pickup failed as its system was not acknowleding the wrong item received. Then i contacted the customer care and they asked me to wait on the assurance that it will be picked up the next day . But again its pick up was rejected and i contacted myntra customer care again . The customer care person on their own own cancelled exchange request and created a return request and again said it will be picked up tomorrow . The next day again the pick up failed and i contacted them again they filed a open issue and schelued the pick up for the next day which as earlier was rejected again. From 5 february 2023 i am contacting the customer care on a daily basis they are giving me new new time lines and the pickup is getting rejected daily. Today is 16 february and today as well the pickup failed and the customer care people who were very rude and not helpful at all gave the same answer 'again'. The message from pickup is saying that it declined because i decided to keep the product which i did not and the poor pickup guy is asking me to contact myntra again which ofcourse i did again.myntra's emails are always showing the pickup is rescheduled for trousers which i never received so from where am i suppose to return them.