Myntra.com Complaints & Reviews

I ordered a trenchcoat from myntra. It was a premium brand product costing me more than 5000 rupees. Instead of the coat, a wrong product was delivered which was a chino from the same brand. When i requested them to pick up the wrong product they outrightly refused to so stating that their quality check and delivery can never be faulty and within fractions of a second they have done all the quality, product and god know what all checks. I[censored] cant deliver the right product at least take the wrong product back and initiate my refund, i have lost faith in their products and service. I am such a frequent shopper on the online mediums and i have been such a loyal customer. However no consideration of any sorts. Deeply disappointed.

I have received a small package containing only upper portion and lower is missing and no help by customer service.
Tracksuit burgundy color and by monte carlo men tracksuit... Order number
[protected]-4572103

Dr sahil kochar
[protected]

The small package containing only upper portion and missing lower and it is quite obvious why would i return or i will say that lower is missing... Please help me

The courier was wrongly delivered to an incorrect person by the myntra courier person. Now we are unable to track with whom the parcel has actually reached /who received it. We have shifted the our location from bangalore to kerala one week back. The flat at bangalore is unoccupied and the courier person has wrongly delivered the parcel to an unknown person.

Requesting for the deliver of the items to the kollam, kerala address (Already updated with myntra) or kindly do the reversal of the amount.
Wrongly delivered date - 9th feb, 2018 (Catwalk shoes and nush top)
Deliver partner number is -[protected]

I have ordered shoes from Myntra size 7 but size is bigger and I request for exchange of size 6.5.

But order is not delivered and cancelled by Myntra today.

Person come to my home for exchange but he refused to deliver due to no reason.

And advisor everytime commit to deliver order on same day but never make it happen.

I hv attached all order invoices here

Order no:[protected]-8987103

To,
The concerned
Myntra

I am very disappointed with your services because after the unexpected cancellation
Of my previous order (No :[protected]-3143503) which was placed on 31st of
January 2018 and was about to reach by the 8th of february, got cancelled on 6th.

Thankyou for the coupon which was of no use in my present order placed on 9th of
February, i did the order tracking and its still showing "order placed". If you notice
And care for a better customer relation you would have clearly seen by now
That both the orders were gift pack and were intended to reach before 14th feb.

Ps: if you cannot delever on time, please dont take orders and waste our time.

Rigbith rudra
[protected]@gmail.com

I ordered a trolley bag (Tamo) on 14th jan and waited patiently for the delivery date
Of 4th feb, they delayed the delivery for which i had no issue. But my problem with myntra or their courier partner is that they had lost my parcel (Probably) and tried to hand me a phillips speaker (Yes a speaker!!) instead of my bag.. That too the box was in a bad shape (Almost damaged parcel with my address scribbled with hand and half of the parcel box being somehow held with brown tape). After i complained myntra customer care they did nothing much than just simply cancelling my order for which i had spend so much time waiting for it. I am already leaving soon out of state and i needed that bag. If i had to order another one it would take me another 20 days (Or more) for which i had no time. I am totally disappointed with their attitude towards the severity of the issue. I had assumed they would check on my bag or would try to deliver it again a little faster but i was wrong and they just cancelled it straight. I love the myntra site because of its originality of the product and great pricing but this incident will really make me think twice from now on before placing an order with myntra again. Thank you and i hope myntra will take any problems or complaints of the customer more seriously next time.

I can purely understand that i am late in putting up the fraud that happened with me. But i wanted to be sure about the same and have collected all evidences in favor of the cheating that has happened with me through myntra gurgaon.
I am a loyal myntra customer since long and have liked the brand since many years and regular orders to myntra is used to for me.

13th october 2017- i got a call from an unknown number (Wasn't a spam as per truecaller) number was [protected]. The lady on phone shared with me that they are from myntra sales office gurgaon and that i have won the lucky draw prize from myntra for my last purchase.
As any customer will do, i verified the details of my last order. They shared detailed information of order number, product code, mode of payment and even the delivery address. This make me realize that the call might be genuine.
Then i enquired about the gift, and they told me gift will be either iphone 7 plus (128gb), 50, 000 cash prize, or samsung galaxy s8.
Upon subsequent process, they asked me to shop for 3800 inr from myntra and shared they will be helping me in processing order without any taxes since this is only for registering gift item.
I resisted at first saying that i would need a mail from myntra or a message atleast declaring me as a lucky draw winner. Then i can happily proceed for payment.
They then told me that it has to happen now and soon after payment, i will recieve message and a call from accounts department with the details of prize money.

These guys are so professional that they even know the product code for all items listed in myntra. I shared with them 3 items for 4000 inr in total and they agreed for processing the same.

They knew the delivery address as well. They ensured me every now and then that it is a genuine call and soon i will receive text message.
They asked me to share card details so as to process payment through ivr.
I shared otp with them and payment of[protected] first transaction + 1800 second transaction).

For 2 hours i continuosly called the number but in vain. Then i received a call from another number ([protected]) truecaller named it as myntra. This boosted my confidence that it was genuine call.
This executive said he is from myntra gurgaon accounts department and confirmed to me that i have won 50000 inr cash prize which will be credited to my account. He then shared the details as how the money will be credited. Clever cheat shared i will receive money in series of 5000, 5000, 5000, 5000, 10000, 10000, 10000.
He asked me to text him the account details with ifsc code. I shared the details and waited for transaction and order confirmation.

I also wrote to myntra the same day but received a reply that mail-id is not meant for inboxing.

Ever since then i am trying to call both these numbers but it is no more active now.

I have all the call recordings, snapshot of transaction, and mail i wrote to myntra the same day as my case supportings.
Please let me know how to upload call recordings so that i can proof my case.

I felt cheated with such a big brand myntra.

I ordered fashion string window curtain set of 2 tracking no[protected] it's been 1 week now still not received the product simply showing the ads regarding fast delivery timings and all cheating people continuously not even single step will be taken regarding the complaint issue also very dissatisfied online website amazon is far far better then this crap best delivery timings on time the product will be reached to u go for amazon not this crap

Hello, I have ordered one baggit bag from myntra and we have received duplicate one. This not acceptable at all, Baggit is one of the best brand and you are spoiling your company and your image NOT ACCEPTABLE AT ALL
order no[protected]-6190703
Color not the same
quality so bad
Size not good

I love baggit so i know about baggit quality very well

I ordered a jacket on myntra with order no:[protected]-8660903 and it was not delivered to me. But showing on myntra site tracking as product delivered. I complaint about it to myntra and asked them for the proof of delivery. What they sent me back is someone has written "a" on the sign receipt. I said its not delivered to me and they said give us 5 days and we resolve the problem. Its been 10 days and i dont have resolution even after calling and reminding them everyday about the issue. Every time they say give us 24 hrs more and nothing happens. No refund or new shipment from myntra. Please file a complaint against myntra

Dear sir/madam i purchased vasline by myntra.com. My order number 106942640124448905701. My products and payment those are thief by myntra. Please help me.

I have purchased a pair of shoe from myntra.com through their app. I made the whole payment in advanced through net banking (Rs 1019/-). But after using the shoes within a month their skin torn out.

As it was in warranty period i contact the company to exchange the product but they refused to do it stating reason that the "manufacturer has refused to consider the shows as manufacturing defect" based on the photos i have send to them.

As i have spent a good amount of money on the product i feel cheated when the product was not in a usable state within 1 month o[censored]se.

Details of the product are as follows:
Order placed on: 17 oct 2017
Order no:[protected]-4967403

Please contact if any details required.

Regards
Umesh mittal
(+91-[protected])
[protected]@gmail.com

Hi i have not received my refund after pickup was done . i too received refund initiation mail from myntra & refund timeline has been passed & i received refund of only one product & have not get refund of other item.Kindly take necessary action against myntra & refund my rs Rs. 551.88.the required timeline for refund has been passed.for proof i am attaching photos.i received mail from myntra on 25th jan 2018 but the timeline of 10 days have been passed still not get refund.

I had ordered a san frissco men brown basketweave semiformal derbys shoes from myntra on 26 june 2017. The first mistake was they delivered a wrong shoe, but i liked that as well therefore, didn't refund it or applied for exchange. I wore that shoe on special occasions only, inspite of this the shoe leave it's stitches from the sole. I had wore the shoe mostly 10 times and this was happened. I didn't even thought that the brand san frissco provide these type of cheap quality product.

I ordered a jacket on myntra and it was not delivered to me... But showing on myntra site tracking as product delivered... I enquired india post ho in kerala by giving the tracking number provided by myntra to me and the officials said that tracking number given by the myntra is fake and they have no such consignment from myntra. It was an emi purchase and its been a month and myntra did not take any action against my complaint. My bank already started the emi... No refund or nothing from myntra... Think i’ll have to file a lawsuit against these guys... Never gonna purchase from myntra again

My dear friends please be careful when purchasing from myntra... Go for cash on delivery only... (If cod is not available in your pincode ask help from your friends or family)

Received a single package with the total bill amount of two different products. Cod paid but within the package there is only one product. Package was however just sealed with a orange myntra duct tape.. Later on removal of the tape i found the package was cut not sealed within. Please help me get my money back or deliver the disputed product. Never ever thought myntra could ever do this!!

I ordered clothes from myntra worth rs 3000 and they are just making fool of me with their courier partner delhivery. Delhivery is stating that i want delayed delivery.

Even though delivery has not been atempted. No delivery person has contacted me regarding the address or delivery.

You guys will update the tracking for three times and just cancel the order.

I want my product not the refund.

Myself madhumita ghosh had purchased the following two items from myntra online :

1. Road star jeans
Order no[protected] 8381303

2. Ether woman sweat shirt
Oder no[protected] 0888303

I have not yet received the above items.
I have already paid for the above items.

Such service is not expected frommyntra

Requested for help
M registered cellno : [protected]

This is 7th time i am writing on this complaint against mynra.com, there is not a single response from myntra.com side means that company have not any responsibility against is costumer my rupees - 2350.12 has not refunded till now.
This is my order detail
Order no:[protected]-3334403
Roadster
Men black & navy blue regular fit checked reversible casual shirt size: 40 | qty: 1
1, 175.06
Refund processed
Please note: your return has been processed successfully. Please check your email for refund details.
Roadster
Men green & khaki slim fit brushed checks casual shirt size: 40 | qty: 1
1, 175.06
Return request declined
Returnexchange
Please note: your return request has been declined.

I got only single pic in packet now how can we return two pic???

At the time of registering, I was informed that, I will be getting a flat Rs.300 off on my first order. I have selected an item which fulfills the condition of the offer. But I'm disappointed when the entire amount is levied against the order without giving introductory offer. I tried customer care no +[protected], but I was unable to speak to the customer care representative. I was asked to register to call back. But that option also was not available on the site.This is a kind of cheating.
If you are not accepting the mail and there is no response from the given phone numbers, please specify whom should I address my problem before proceeding to consumer redressal forums.

The following is the reply I received from the customer support team:

Dear Customer,

We are currently not accepting emails sent directly to [protected]@myntra.com.

You can contact Myntra Customer Support through the Contact Us section on the mobile app or by logging on to
www.myntra.com/contactus on desktop, for your queries.

We regret any inconvenience caused and thank you for your understanding.

Warm Regards,
Myntra Customer Support

Customer By CSS E-mail () (19/01/2018 09.40 PM)
Sir / Madam,

I have placed my first order today and the order number is[protected]-3550103.
At the time of registering, I was informed that, I will be getting a flat Rs.300 off on my first order. I have selected an item which fulfills the condition of the offer. But I'm disappointed when the entire amount is levied against the order without giving introductory offer. I called several times on customer are no +[protected], but I was unable to speak to the customer care representative. I was asked to register to call back. But that option also was not available on the site.

It is therefore requested to kindly look into the matter and refund me the amount promised for placing the first order.

Looking forward for your early response.

Thanking you,

Sir / Madam,

I have placed my first order today and the order number is[protected]-3550103.
At the time of registering, I was informed that, I will be getting a flat Rs.300 off on my first order. I have selected an item which fulfills the condition of the offer. But I'm disappointed when the entire amount is levied against the order without giving introductory offer. I called several times on customer are no +[protected], but I was unable to speak to the customer care representative. I was asked to register to call back. But that option also was not available on the site.

It is therefore requested to kindly look into the matter and refund me the amount promised for placing the first order.

Question Reference #[protected]