Myntra.com Complaints & Reviews

Myself madhumita ghosh had purchased the following two items from myntra online :

1. Road star jeans
Order no[protected] 8381303

2. Ether woman sweat shirt
Oder no[protected] 0888303

I have not yet received the above items.
I have already paid for the above items.

Such service is not expected frommyntra

Requested for help
M registered cellno : [protected]

This is 7th time i am writing on this complaint against mynra.com, there is not a single response from myntra.com side means that company have not any responsibility against is costumer my rupees - 2350.12 has not refunded till now.
This is my order detail
Order no:[protected]-3334403
Roadster
Men black & navy blue regular fit checked reversible casual shirt size: 40 | qty: 1
1, 175.06
Refund processed
Please note: your return has been processed successfully. Please check your email for refund details.
Roadster
Men green & khaki slim fit brushed checks casual shirt size: 40 | qty: 1
1, 175.06
Return request declined
Returnexchange
Please note: your return request has been declined.

I got only single pic in packet now how can we return two pic???

At the time of registering, I was informed that, I will be getting a flat Rs.300 off on my first order. I have selected an item which fulfills the condition of the offer. But I'm disappointed when the entire amount is levied against the order without giving introductory offer. I tried customer care no +[protected], but I was unable to speak to the customer care representative. I was asked to register to call back. But that option also was not available on the site.This is a kind of cheating.
If you are not accepting the mail and there is no response from the given phone numbers, please specify whom should I address my problem before proceeding to consumer redressal forums.

The following is the reply I received from the customer support team:

Dear Customer,

We are currently not accepting emails sent directly to [protected]@myntra.com.

You can contact Myntra Customer Support through the Contact Us section on the mobile app or by logging on to
www.myntra.com/contactus on desktop, for your queries.

We regret any inconvenience caused and thank you for your understanding.

Warm Regards,
Myntra Customer Support

Customer By CSS E-mail () (19/01/2018 09.40 PM)
Sir / Madam,

I have placed my first order today and the order number is[protected]-3550103.
At the time of registering, I was informed that, I will be getting a flat Rs.300 off on my first order. I have selected an item which fulfills the condition of the offer. But I'm disappointed when the entire amount is levied against the order without giving introductory offer. I called several times on customer are no +[protected], but I was unable to speak to the customer care representative. I was asked to register to call back. But that option also was not available on the site.

It is therefore requested to kindly look into the matter and refund me the amount promised for placing the first order.

Looking forward for your early response.

Thanking you,

Sir / Madam,

I have placed my first order today and the order number is[protected]-3550103.
At the time of registering, I was informed that, I will be getting a flat Rs.300 off on my first order. I have selected an item which fulfills the condition of the offer. But I'm disappointed when the entire amount is levied against the order without giving introductory offer. I called several times on customer are no +[protected], but I was unable to speak to the customer care representative. I was asked to register to call back. But that option also was not available on the site.

It is therefore requested to kindly look into the matter and refund me the amount promised for placing the first order.

Question Reference #[protected]

The product that I have received is a defective one. The music change buttons and etc do not work.
It was a birthday gift.
I need a replacement with a proper product.

Why is Myntra not taking the responsibility to do so ??????????
Moreover, the helpline number does not work.
Is this what you call a good service ???????????
Am I PATING MY HARD EARNED MONEY TO GET A DEFECTIVE PRODUCT ??????????????

I ordered sony mdr xb50bs bluetooth headset of rs: 5500/-. Product came with open seal and parts are missing (Like, ear buds, supporters). Bluetooth is not working properly. Scratches on device with package torn at one side they just made a plaster and delivered to me. When i called the customer care they are arguing that they sent genuine product.

Towards return of the product i bought from myntra, the refund amount of rupees 629.57 was not credited to my bank account.
I have contacted myntra via message but there was no proper response and only by providing rrn number [protected] the bank couldn't able to trace the payment.

Myntra is asking me to contact the concerned bank but they are ordering me to ask the sender (Myntra) as there is clearly no mistake or delay in bank side.

I'm confused and helpless.

I'm fed up trying to get my money.
I have contacted myntra and also bank customer care services for lot and lot of times. Even i went directly to bank for making complaint but they are clearly responding that the mistake was in sender's (Myntra) side. Im ready to go to any extent for my refund and i won't stop until i get my money back.

I was purchase a pair of shoes from myntra and the product has manufacture by a reputed brand which name is fila
I have also 3 months warranty of this product.
I have done allthings which had said from myntra custmer care officer i have shared images of porduct with myntra and get approval create return request bt delivery boy farbade to take them.

I received a wrong product, actually on 10th of jan i ordered a 2 sandels.. I delivered it on 23th of jan, i gave all the amount (2121 rs).in the ekart polythene instead of 2 sandels i received one slipper inside, i opened the product in front of currier boy, and show him, click a picture of product with that person, and placed a complain for returns of product and talk with coustemer care on same day.
After 2days currier boy came but he refused to take that product back as no bar coad and other details are not matching, then i show him the pictures of the product taken on the day of delivery but still he was not agree. I called coustemer care in front of him, and ask me to send pictures by mail.
I did it, he assured me about refund. Now again i call the customer care she ask me to wait for 3 working day.???

Purchased a trouser from Myntra and then returned the same but the refund has not been made and every source if communication has been kept closed by the Firm.
Details of order and return are as follows:
1. Order placed on 30.12.2017
2. Order no.:[protected] 3233603
3. Amount paid Rs734.47
4. Return no.:[protected]

But the for the return item remains unpaid till date.

Hi. My orders have been delivered through you at karnal but not delivered to me by an agent who serves in karnal. I am calling him from last three days but he is not coming and making excuses. I received your message that delivery is failed because i couldn't receive the product but reason is he did not deliver it on time. His name is vijay kumar. Phone no. [protected].

Hi
It's more than10 days my packet was picked up and till now i have not got my money credited in my myntra account please tell me how much time it will take?
I placed my order on 9th jan. And received it within four days on 13th jan.
I placed return request and my packet was picked up on 18th jan. Till now i dnt get my money credited to my myntra acc. Why this much time difference between delivery of order and return of order?

Archie

Hey.. 19th january 2018 ko mene puma black printed slim fit t-shirt order ki thi.. Delivery date 31 january 2018 thi.. But 25 january ko without any information ke mera order cancelled kr diya gaya.. Mene myntra customer care se bhi bat kari but unhone mujhe satisfaction nahi diya fir unhone ek call aur provide krne ko kaha but abhi tak mere pas call nahi aya h... Iska mtlb me myntra ko fake smjhu.. Thank you

I was sent a message from "arriving early: your order for kook n keech men white soli... (Order no. :[protected]-8858903) is out for delivery and is expected to be delivered today by vikaram d thakor (Phone: [protected]). Please have rs. 1215.00 ready. Track your order at http://mynt.to/onog53667a" is the first message, second one is "order undelivered: we were unable to deliver your order for kook n keech men white soli... (Order no. :[protected]-8858903) on 15 oct 2017 since we could not get in touch with you. We will try again tomorrow. Click to give feedback: http://mynt.to/bev299038ri" is the second one, third is "out for delivery: your order for kook n keech men white soli... (Order no. :[protected]-8858903) is out for delivery and is expected to be delivered today by vikaram d thakor (Phone: [protected]). Please have rs. 1215.00 ready. Track your order at http://mynt.to/prBkK-FnZpZ" fourth one is
"order delivered: we have successfully delivered your order for kook n keech men white soli... (Order no. :[protected]-8858903). Thank you for shopping at myntra. Click to give feedback: http://mynt.to/54xm67614p" now please tell me why am i receiving thus type if messages.

I placed order for next shoe on myntra on 21 dec 2017 for 4242.10 rupee and got deliverd on 28 december 2017 after wearing twice only it started showing creases. I raised a complaint with customercare on 19th jan 2018 and they send me a reply on email saying that it is not a manufacturer defect since then i am following them saying it is quality issue and they just reply it is not manufacturer defect. They dont care how long expensive products will work. Not even using for a month the product become shabby. I request all please dont buy branded and expensive stuff from them they give a cheap product and put a brand label. From past 7 days i called them 100 times and they said they cant do anything. They just dont care. I am really feeling bad that i got cheated by them

Order no:[protected]-3334403
Roadster
Men black & navy blue regular fit checked reversible casual shirt size: 40 | qty: 1
1, 175.06
Refund processed
Please note: your return has been processed successfully. Please check your email for refund details.
Roadster
Men green & khaki slim fit brushed checks casual shirt size: 40 | qty: 1
1, 175.06
Return request declined
Returnexchange
This is my order i got only one pic in packet against order two pics and when return time he asking for two pic now how can i return two pics when i got only one pic myntra.com is compliantly doing cheat whit me i want my rs, 2351.2/- return in my account.
Placed on: 13 jan 2018
Order no:[protected]-3334403
Total amount: 2, 350.12
Updates sent to:
[protected]
[protected]@gmail.com
Shipping address:
Sanjay gaikwad
Aquarius resort khirid vasti gorhe budruk near khadakwasala dam sinhgad road
Near diat girinagar,, pune, - 411025
Payment mode:
Cash on delivery | myntra credit
Roadster
Men black & navy blue regular fit checked reversible casual shirt size: 40 | qty: 1
1, 175.06
Refund processed
Please note: your return has been processed successfully. Please check your email for refund details.
Other item in this order
Roadster
Men green & khaki slim fit brushed checks casual shirt size: 40 | qty: 1
1, 175.06
Return request declined
Returnexchange
Please note: your return request has been declined. This is full detail.

We had order us polo shirts of 46 size we get 44 size again. I had replace once but their is no change in the product. I first time stopped online in myntra but it is a poor response. So i request u to return my product as soon as possible and return our money. This is not corrected part we order 46 size but are sending 44 twice. You are responsing our call plz return our product. The product is full pack as it was. Itis 1st n thelast experience to buy with myntra.

I had requested for return of item rs440.63.
Item was picked from my location and return id is[protected]
Butonly re1.00 refunded to my card which was used for purchase .
And item was unused. It was not damaged also. I had sent mail to myntra also but they didnt reply. Neither i was explained the reasons of deductions. Please look into the matter and resolve the issue.
Thank you
Shailja
[protected]

Order no.[protected]-7308903

My delivery date is on or before 24th january. But still i didn't get any update. Don't have any punctuality. Myntra doesn't have any bond on their word. Shame on you team.
Recently they have published about big sale offer. Trust me guys, all this is just waste.
For big sale also, we get only normal offer. Just business trick. Just to make all o[censored]s fool. On the basis of a long period observation, i'm saying this.

Dear
I have purchased one pair of mochi brand shoe from myntra in september 2017 after 2 month upper leather of shoe get damaged. I have book my complained with myntra but these people are not resolved my issue & says talk to mochi customer service. I have talked mochi as well they says talk to myntra. Again i talked with myntra team they says sorry to me then i talked again with mochi customer service and today (25/1/2018) they suggest me to go to mochi store. But my complained still unresolved. Please help

I ordered some clothes and received something which is nowhere near to what i ordered (It is used and looks old). On return its saying they can not pick up from mentioned pincode and not allowing me change pincode for pickup.
From same pincode (411057) other people are returning stuff.
This is pure cheating and fraud.
First send wrong products and then customer should take pain to go to courier office and return them.
If i have to so this then i do not have to online shopping.
This is first time i ordered online and never gonna do that again.
#myntra #cheaters