Myntra.com Complaints & Reviews

Sir... I had ordered reebok tracksuit from myntra on 22nd december and i received my order on 26th december... After getting my order i came to know that suit is missed from the order means i got only track pant... Its the case of fraud by myntra.. When i got my order it is properly sealed too... I have a cctv recording too.. But when i complaint to customer care of myntra they were properly reacting to my query

My name is deepti and this is to alert everyone who pays myntra blindly through net banking or credit/debit cards while placing orders and believes that complete product will be delivered by time.

Instead we should chose for cod option and pay only after confirming if the complete items in the order are delivered or not.

Though i have been a frequent buyer for myntra, still i am writing this after experiencing the issue for the second time.

I had placed an order#[protected]-8736501 for "arrow navy tailored fit mens single breasted formal suit" on 22nd dec 2018. The product was delivered today on 26th dec but incomplete.
It did not have the pants. As soon as we opened it and found the pants not to be there, i raised a complaint on customer care which they assured that it would be resolved asap.
After some time i got a reply which says "upon reviewing your case, we see that the product was shipped post stringent quality check. Hence we would not be able to provide refund for missing item".

This reply boiled me up to the core as shipping the product does ensures that it would be delivered in same condition. This is 7100 rs product and myntra should value customer's money.

How we would believe that it was shipped witn pants or without pants. There is definately something wrong in the warehouse from where the items are shipped or iether with the delivery.

I had ordered products worth 40k on the same day and myntra thinks that i am trying to lie about a pant. Is this the value what company gives to thier elite and regular customers.

2-3 months back i had the similar issue with order #[protected]-6492203, biba layered embroidered kurta/pallazo set where i did not get the dupatta and layered sheer woven kurta jacket which was eventually refunded after raising the complaint.

I want either the missing item to be delivered or refund of my complete amount. If i do not get my whole amount refunded then i will sue myntra till consume court.

Myntra is advertising easy return proceed... How true is this?
- myntra as a company is great
- however there is an issue with the return process. I am not writing here on my first experience. This is the second time and i had the same issue with the return/ exchange.
The myntra logistics team in visakhapatnam have advised that they will call the customer once and if they do not answer they will not come for delivery or pick-up of the product.
I was amazed 1 call can be missed by any one for any reason.
Really sad service

I had purchases a blazer from Myntra .com on 23 Nov 2017 . Due to quality issues I returned the blazer after 3 days of delivery as they have 30 days return policy . Since then I'm waiting for refund, I talked to them on phone but they aren't responding. They told me that they have already initiated refund and I need to call state bank of India or to call their customer care . I did visit the bank and called sbi toll free number but they said it's the responsibility of the bank through which they have initiated refund and they advised me to talk to Myntra customer care and ask them to resolve the issue . I talked to Myntra customer but they're not helping .they keep saying that we have initiated refund but i haven't received any refund.

Hi, i ordered 3 product out of which one product didn't come as there is a box and product name and no. Is written but the box was empty and opened. I received my parcel on 26th dec 2017 and it was ordered on 22nd of december.
Order no.[protected]-6746801
I want to claim new product as everyone believes that myntra would never do that but this has really shocked me

Heavy delay in delivery timings ordered many clothes from this useless myntra shopping but still not got single thing never expected from myntra that too much of delay in delivery time simply showing the ads about fast delivery and all, but it is not like that u not get the product on time if any function are there i suggest u guys simply buy the clothes in shop only don't trust this fake myntra bcz they delay too much in delivering the product still not got single product after reading this atleast make sure that the products reach on time and stop showing the ad abt fast delivery

I was trying to place an order with myntra.com through their app on 21st december 2017 and i was making the payment through net-banking of rs 2480. Due to some technical issue money got debited from my sbi account but no order was placed with myntra. Myntra denies having received the money but my payment has been made. Haven't received any confirmation of refund from myntras side eventhough i keep calling their customer care. This is very frustrating.

I had ordered lakme lip crayon berry red 01 and recieved lakme lip crayon red stop 02. There is no option of exchange. I want berry red.in case you fail to get it exchanged, you loose a customer because this is not enertained you cannot send anything you want. Exchange the product right way or i ll have to report to higher authorities.
Order no :[protected]-6984401

I have ordered a khaki color trouser along with 6 other items from myntra on 21st of dec 2017. I have paid 574 rs for that trouser with the final cart value of 3338.91 rs. On the next day i. E 22nd dec i got an email that because of quality check myntra has canceled that trouser and i will get the refund of 574 rs within few days. After 2 days i got a refund of 424 rs only for that trouser. They are claiming that they have adjusted my amount with the cashback i got on the phone pay when i have ordered items. The promotion of phone pay was you will get rs 150 cashback on the shopping os 2000 or above. I had done the shopping of 3338rs even after canceling that trouser i am eligible for 150 rs cashback. So i should get the 150 cashback and 574 rs refund for the trouser. According to there customer sales representative, they had included that 150rs cashback in the refund which i am supposed to get for the trouser. I want the cashback and the refund for the product as the cancellation was done from myntra's side. They should give me the full amount of refund which i have paid.

Hi. I had ordered multiplle products from myntra in nov/dec. This included 2 trousers from marks and spencers - 1 was women black solid regular fit -30 size and 2nd was women black printed slim fit - 32 size. Since both did nt fit me well.. I requested return for slim fit 32 size trouser and exchange for solid regular fit 30 size trouser (For 28 size). When pickup happened, by mistake the pickup was done for the women black solid regular fit (30size) against the women black printed slim fit (32size). Hence when exchange came for 30 size trouser with 28 size for solid regular fir, same was nt delivered as i did nt have the replacement product (Women black solid regular fit 30 size). I raised a complaint with myntra however nothing happened and they just marked women black solid regular fit trouser-28 size as lost which was incorrect. Again i raised a complaint yet nothing happened.. This was i raised 3-4 complaints yet no action. Now the story is that women black printed slim fit trouser is with me however is showing as myntra app as returned and refunded which is incorrect. Womend black solid regular fit trouser 30 size is showing delivered and under exchange with 28 size. And this 28 size wonen black solid regular fit trouser is marked as lost which is also incorrect as this was never delivered to me. I am waiting fr a favourable response from myntra however they are not willing to help. The courier pick up person was also saying that myntra has deducted his salary for the lost trouser so ultimately me (The customer) and the deliver person bas been charged for this error and myntra is nt willing to solve. I am traumatized by this act of myntra.

I gave an offer that we will get 15% off if we use airtel wallet, so a deposited a sum of 6000 and when u went to shop there, no airtel wallet was present to select. Now the money that a deposited in airtel wallet hve to be transferred to my bank a/c but there will be a charge of rs 140.
Please don't make false commitment, if you all can't cmplt it

I have returned a product order ID[protected]-0138203 on November 2017 and due to quality fails there responsible to return my product and almost 25 days completed not returning my product. And every day I am calling customer care if you are not returning my product then return my money. They are also not doing this also.

I am losing every day 15 to 20 rupees call charge to myntra customer care and also wasting my time

I have details recording of Myntra customer care.
Request you please take action against them.

Bharat and Ravi from escalation and team they received my call.

Hello, i am sorry to say the services myntra company is giving are pathetic seniors are not generous or courteous over the call, i have placed my first order for jacket recived a new different product but dont want it.
Now you people are not returning it, its your mistake why customer has to suffer and than no body is ready to help me please help.

Hi

I had ordered from myntra and i got the delivery too but i wanted to return it but shockingly i can't see any order in my cart.

I tried calling and emailing but no use. The dress is lying at my place fo almost a month now.. Should i complain in consumer forum about myntra fraud case?
Please get my issue solved as soon as possible

Registered email id: [protected]@gmail.com

Thanks
Simona

I bought a pair of boots, which i returned back because it was not of my size. And the refund amount you transferred it to myntra credit. And when asking help to your customer support supervisor prasad he misguided me by saying i can transfer my myntra credit to anyone. Which i tried doing but there is no such option.
Secondly on calling to another customer care person arun he told me will check and call back, but he didnt. What kind of service you are giving i dont understand. I need the whole amount in my bank account, want to resolve the problem

Order no.:[protected]-1030901
Anouk women mustard yellow printed straight kurta — i have purchased this garment but in one wash only the trim fabric (Red piping fabric) color got bleeded and came on the body.
Also i have attached the image of the garment for your reference.
Would like to revert on this complain immediately!!!...

Hi,

I ordered one product with order number[protected]-6755303 on 4th december and from 12th dec onward its out for delivery on daily basis and every day in evening they will update the status "unable to deliver". I called 7-8 times to customer care but there response is pathetic. According to them"they cant cancel the order as order is with delivery guys".

I am fed up with there pathetic services and suggest everyone not to use myntra.

Please help in resolving the issue.

After several complaints over mails and phone call i still haven't received the refund of 990/-against the product returned in pic attached. Message was received on 24th oct 17, of payment initiation. But till date not received. Over that myntra is not providing the transaction id against the amount transferred. They have been asking me to contact my bank. But without the transaction id bank us not ready to entertain. Very illogical and careless attitude of myntra.

Second complaint regarding myntra.com
I have returned my order on 27th of november, 2017 and then i have received massage from myntra that "the refund against the return request for"voi jeans men navy blue solid padded jacket"(Return no:[protected] has been successful and it will reflect in your bank account in the next 5 days. Refund reference # 30001073327326166659167 refund amount: rs.2519.49/-".
Then i have received massage from myntra that after 7th, december, 2017 refund will reflect in my bank account but till date i have not received my refund.
I have experience of shopping through many other online shopping sites where i have received refunds with in three to four days of pick ups of products but with myntra this was my first experience of shopping which is worst. Even no customer executive number is there, no mail to support team is excepted by myntra.
I request you to refund my money urgently.

I have placed an order in myntra for a ucb shoes worth 1462.55 order no :[protected]-1029603 on 13 dec 2017, however the address was updated my me as wrong and when i called myntra customer care for updating my correct address they said it was not possible and asked me to cancel. So i cancelled the order. I placed a new order with[protected]-7621901 and opted for try an buy, but the delivery person he delivered to my home address with out even contacting me, the size of shoe was not suitable so i order for exchange on 14th dec with order no :[protected]-8937601 and was suppose to deliver on 17th dec.
So i called them on 17th and they said the product will be arranged for a delivery within 48 hours, so i called again on 19th dec, still there are saying need 48 hours, so this was not acceptable and worst service, so i need an explanation and refund immediate on my old order.