Myntra.com Complaints & Reviews

The person prosenjit barik suppose to deliver the product yesterday bt i specially i called him and said dat i could not recieve the product today because i m nt at home bring on by tomorrow but today agian he called me up and said ye apka ghar ka khaiti nai h jab aap chahe hum apko order deliver kre can u please tell me how dare he can talk to the customer like this vry mch dissaponted with the deliver please teach him hoe to talk i m not goin to shop anymore from this site ritw now i m goin to uninstall this app evn i told in my family to do delete this app

I had placed order at myntra.com site for 3 bedsheets on 31st oct 2017 (Order no. [protected]). I received the bedsheets on 3rd nov 2017 out of which one bedsheet was wrongly sent (Code: 2101216 which i got from their website) instead of bedsheet code: 2101200. Since yesterday i am trying to reach myntra through customer support in their app but it is not accepting return. I have purchased under 30 day return policy. When i am pressing confirm to return, it shows the remark 'the 0 day return period is expired for this product'. This is forcing wrong products upon consumers by myntra. Myntra.com's telephone calls are only having recorded messages telling the process. No person comes under any option to resolve the issue. The cost of the product is rs 2795/-
I also wrote mail to seller 'consulting rooms pvt ltd (Their invoice no. Is [protected])'. I am attaching a copy of mail too. But there was no response from their side too.
I would request the seller to refund the money or give the right product. (Product code: 2101200)

I have ordered shoes o[censored]nited colors of banetton s. The quality of shoes was going down at the starting of 4th month from i ordered. I mailed them for response but they were like your return time period is over and didn't​ hear my problem. The price of shoes were 2599 rs. So i need to compain against company if i will not get any satisfaction from your reply or co-operation this time. I will going to register case against your company.

I would like to tell you that i bought nike training shoes dated 23 september 2017... My order number is[protected]-3401401... I just wore these shoes for 10 days and the gel in its right foot suddenly got punctured... We as a customer don't expect these kind of products from myntra... I was a regular customer who was always promoting myntra over any other shopping site... But this is really sad on your part that you people are sending these kind of worst quality products... Please do something about it...

I had ordered a hrx track pant from myntra last week. The pant was received on time however, when opened the bag, me along with my office colleague easily recognized that the pant has been used as the pant was not shining, not iron and some black spots were there. Moreover, i found some passport size photographs and a rs.10 note in the pocket. Raised this with myntra, but they did not provide me the reason of this and only respond i had received was, "please return the pant and will refund your money" i was expecting a root cause of this so that no other customer would face such issue again. Kindly look into this.

Tracking no.:ml[protected]
Order no.:[protected]-5839803

My email id on myntra.com is [protected]@gmail.com.

I got this product delivered on 4th november however was of poor quality and wanted to return however, it says the product cannot be picked and would need to be retuned by courier.

This is now reflecting in my orders. Thier automated helpline does not connect to any customer service agent to call and get this sorted.

I would want the refund for this product and myntra should be open for customer complaint and provide a forum to discuss with the customer service.

Please provide a response for the above complaint and ask for further detais if required

Thanks and regards
Kiran panda

I suddenly got a notification that my account has been ripped off of some privileges, as i am not a valued customer. Giving the allegation of ‘high returns’ and keeping in mind of the ‘right of the customers’ my privileges have been suspended. I want to know why. Where is my right? I can take this matter to the consumer forum, if you wish. I have no issues. There are other platforms where i can buy. Speaking of buying, kindly check your records regarding how many thousand rupees i have spent on you. And as a legal document, i am mentioning some other details which will help me later to substantiate my case in the consumer court. You may not have noticed, or rather your ‘well-educated’ executives overlooked, that many of the products there on myntra have wrong or concealed description to cheat normal customers, who don’t give so much attention to minute details. For example, most of the items i returned in the past couple of months were shirts; formal shirts to be exact, and most of those belonged to the brand john players and some to a local brand independence. All the items, i repeat, all the items had concealed product description and wrong sizes mentioned. It was mentioned there in the product description that the material would be ‘cotton’. But when i received the products, to my utter surprise, i found the material to be way far away from cotton. The material was either pure polyester, or maybe 30-40% cotton. I hope you know the difference between these two materials. And i hope you also know that this can be put as a legal evidence in the consumer court. So check your facts before taking the right of a customer away giving excuse of ‘right of the customers’. Furthermore, the items measured drastically well beyond the tolerance level. If a shirt should have been ’42 inches garment chest size’ according to your product description, i found it quite larger, 45 inches to be clear. If a shirt should have borne a shoulder size of ’17 inches’, it bore 18+ inches. So, again, check your facts before taking the right of a customer away giving excuse of ‘right of the customers’. These are just two very grave matters that i brought into light today. And trust me, i will take this matter to social-media, followed by consumer forum level. You have mentioned that i have ‘abused’ your ‘liberal returns policy’. I hope i am not abusing you again, by showing you your faults.
Regards
Dr. Arnab pal

Ps: after complaining to them on different platforms like twitter, email and others, i keep getting the same automated reply prefixed with with a sentence which means: myntra is holy, this is customer's fault. Customer should read description, see images etc. So, literally they haven't read the context of my email, and some uneducated executive is just being paid by the company to do some copy-paste job. Great!

Worst policy, before expiry of mounts i was ordering the jeans still added in my cart but due to temporary glitch in there app (Screenshot added of today also same error) i was not able to place an order. Now without intimation through email or message they expired all the points of my account [protected]@gmail.com. When i called they are saying we will not credit again.

I recently bought 2 jackets from myntra in different sizes. The size was still had fit issues so i have to return it to myntra. Later, i was told that tags were missing in "both" the jackets which cannot be true since myntra pickup person checks the jacket before taking it back to myntra. Later, i got acceptance from myntra saying that they are going to accept other jacket and going to send one of the jackets back to me. How is it even possible that when you are getting all the original tags intact as they were in the first jacket, they are missing in the second jacket. Moreover, when it was already checked by myntra pick-up guy while taking it back, how can you now assume that the tags are missing. I am going to file a case against myntra since this is very unethical.

I received today around 1 a havard ordered t shirt. But as it was showing in ur machine after entering my debit card pin no. That its rejected i had paid amt in cash & its showing entry in my bank a/c also i want my money which i paid extra. Courier person of yours no. Is [protected]. I had called him first he picked up the call & now he is nt responding
Rply asap on my no. [protected]

Hi, i am manoj i have placed a order on myntra & there was some size issue so that's why i have returned the product to myntra through ecom express pvt ltd & this order (Awb no.[protected] order id[protected] was delivered on 16 oct & yet i didn't receive any replacement against the same & when i have called to myntra they were saying your product has been damaged & we are going to return back to you so kindly confirm me how kurta (Clothes) can damaged because i have forwarded the same in well condition so now i want my replacement as soon as possible as well as i m too much disappointed from these type of services.

Sir/mam
This is to inform you that you recruit world stupid employee in your company. They don't having to speak. Today your delivery man hit me from front and don't say sorry they starting abused languages. This whole incidence take place in mayapuri phase 2, new delhi-110064. Request you to take immediate action against these types of employees.

Hi i am ashish patel from ahmedabad. I have ordered the headphones from myntra.com at 28th oct 2017, as my online process completed succesfully but while tracking my order it always show only one status. "shipped to delivery center.
Mumbai (05:45pm)" after that i did'nt recive any status regarding my order delivery,
As my expected date of deliver was 1st nov 2017. I talked to consumer support before that regarding my order status they said it will be delivered at given date.
As the delivery date has been passed and still there is no update regarding delivery status.
I registered the complain regarding this. Consumer support says give us 5 business days to resolve you issue. I allways waited for 6 days and i have to wait more for just to know what happen with my order.
I have no idea where my order is what the status of it. When i am going to recive it.

Bellow are my order number and complain number please do some usefull action asap.

If you can't deliver it. Then do 100% refund to me.

Order no.:[protected]-0678801
Tracking no.:ml[protected]
Reference number [incident:[protected]]

Myntra as name and online e-commerce company based on india is a big time fraud company, i recently ordered nike shoes which was available on a app and on webpage, however after my order got confirm day after delivery guy came to my door step with a box of my shoes when i opened i was excited and was so happy!! As soon as i saw that was not the shoes i have order, i called customer care and had to speak with one of floor manager, firstly he was not all interested what i was calling for instead he was questioning me,, i was so frustrated with his behavior and the call end.. After which i started blogging their site and in facebook with full of my anger, few hours later he called me back and asked what am i looking for.. I said my nike shoes which i order, he conclude saying he checked with nike brand and his warehouse that shoes was actually not available, instead offer me what i want and then two days later i text back asking what’s the update, he was ready to answer me since i was approaching them where the hell shoes gone it was available and infact order was confirm, he replied saying the order which was place the bar code on box was available but not the shoes.. Holy crap how could he say that being a manager in myntra that means he is not working for the company, he also mention the picture was available but not the product n also they take the picture from brands n post on the page without being aware whether is available or not.. Lastly i was so tired i asked him same shoes available in black colour get me with 50% discount since being a customer it was not my fault at all.. He said he cannot do it,. I’ll discuss the same with higher authority soon and myntra will hear from me soon.. Thank you!! Myntra for the best customer service you have.

Sir myntra ne mere sath dhoka kiya hai nike ka shoes 27 june 2017 ko purchase kiya lekin shoes ka lather pura nikal gaya. Company 6 month replacement warranty hai. Lekin meri baat ko suna nhi ja raha hai
Mera mansik showshad kiya ja raha h plz meri compalain darj kare. Meri call per baat nhi kar rahe hai myntra brand ka naam dekar local sell kar kare hai

The worst experience ordering product from myntra. (:
Shame on you myntra.

Order #[protected]-5646803

I ordered 26th oct and order will reach to me by 28th of oct. After complaint
To myntra on 31st oct, i got reply that wait still 3rd nov, but they are not sure to deliver the product on or before 3rd nov.

All the deadlines are crossed but still order is in the same state.

I have called myntra customer care twice all this repeatedly but it looks no one is sitting for help instead giving me the status which is even there in my app...

Hi, i have ordered this product and when it got delivered i raised the exchange request on same day as it was delivered. The sandals inside the box were in horrible condition, there was no polythene covering on sandals and it was fungus box. Sandals had fungus on it. The exchange request pickup was set after 10 days by myntra. The pickup boy came on expected date but he rejected to take the product because of its damage condition. He asked me to raise another request under myntra. I reached customer care and raised the request. After 4 days they declined my request and refused to refund the amount or exchange it. They stated the reason that it was quality check done and sent. They didn't verify or sent me quality check report or pictures. I somehow initiated the request again for its approval. When i have intimated on time regarding the condition of product. They didn't bother to help me. I asked them to call me back they didn't even call me. Have declined the request of return 3 times now. This sounds like forcibly posting the damage product on to me and loss of my money. The product cost was 1690 rupees. Please help me in this regard and provide me justice.

I had purchased a jacket from myntra but when i received the product the quality was bad, it looked like it had been hanging at the store for ages as the collar and shoulder were absolutely faded and off colour. I feel cheated as my return request has got me no response even after 4 days of submitting it. This may be my last buy from this company. Please pick up your trash and return my money.
Order no:[protected]-2038901

To,
The chief branch manager
State bank of india
Main branch

Subject: charge dispute "refund never processed"

Dear sir

A refund of 655 rupees was successfully processed on 30 november 2016 to my account. This amount should have been credited to my sbi account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with myntra and they have successfully processed the refund

Kindly go through the charge dispute emails, locate the pending refund and follow the path back to myntra payment processor to locate the refund
Transction date 11 oct 2017
Arn number 75503727285015764716375

Hello, i am regular buyer of your site. Today i am about to receive an order (Early received) which was a good thing but i was not in my home when i received the mantra notification. Now the concern is that guy didn't call me even once. Now i have received a msg that mantra already delivered me. I prepaid for every shopping. Now this is quite.. Tuff to digest... You can text me that you will deliver me later.. But should not right like already delivered. How can i claim that my order is actually not received yet... Number provided in the msg, ivr is saying not is not valid.. What should i do now... Please suggest