Myntra.com Complaints & Reviews

This is to inform you all that i have placed an order for about more than 20 products. I have placed my orders yesterday and today. After spending my entire day on shopping i have been informed that my orders are cancelled because of the payment issue. First they said they are some technical issues in placing the order then when i objected that i got a confirmation message and email they said it is because of the cod issue. Now when i am trying to place order either my best of my products are out of stock or the prices have been hiked. This is highly objectionable as it is purely wastage of my time. Now when i placed a call they say i cannot lodge a complaint regarding this.

I self shipped men color plus shirt to below address 13 days ago, this is the third time i register complaint against this issue no reply from myntra executives. Courier partner: india post (Ordinary post) unfortunately refund not happen please check the product in your ware house and refund immediately, its urgent. Other shopping sites like amazon are very fast refund policies, in this time no reply from myntra executives.
Addres: myntra warehouse (Mumbai), ksquare industrial park, warehouse-44, before padgha tollnaka, nashik mumbai high way, near pushkar mela hotel rahul narkhede padgha bhiwandhi, mumbai-421101, maharashtra india
Order no :[protected]-6491201
Return no :[protected]
Name: saheer muhamed
Mobile no : [protected]

Recently purchased an item (Nike men blue shoes) from myntra online shopping. When i was asked for exchange the item, they asked for a price tag of the shoes which i didn't receive at all when i unbox the item for the first time. When i asked them to provide details (Some sort of proof from their side) of the presence of price tag on the shoes before they dispatch the item, they are not ready to disclose any information of that. Can you please help me in this

Team,

I am a regular Customer of Myntra. I have been purchasing from Myntra website/app from the past 2 years.

In recent days, their services are not up to the mark. To be honest, they frustrate the customers through their never-ending e-mails. I am wondering" Is it Myntra's service?".

Actually, I placed an order of two products (Daniel Klein, Celio shirt and Moda Rapido Jeans- worth of rs.6, 500 ) on May 12th, 2017. The products got delivered in next two days. It was the purchase for my Birthday. I really loved the products and placed the order.

Once it reached, I gave a try on watch. It was awesome!! I tried the Celio shirt - but it was so small and super tight on me. So, I put the product in the same package. Then, tried the black jeans which is super loose on me. I packed this one too. I was little disappointed that I did not get any new clothes to wear on my birthday.

In next few days, delivery guys picked the products from my home. I got a message "Order got cancelled" and it says "Quality check is failed for both the products". I literally had no option to use them since one was very tight and the other one was super loose. I have no clue what made the quality check fail.

From last one month, I have been dropping so many e-mails with the team, till date I did not get any reshipment/refund details. All their e-mails ONLY say that they can not accommodate any kind of exceptions and they can't refund my money back, instead they will send the unfit/stupid products which I can't even use.

My Questions to them/you:

1) Please suggest what should I do with the unfit products.
2) Why there was no proper communication on the reshipment details. They can update anything for the promo, but not giving an update to the Customers?
3) Why should I loose my money (approx. rs.3000) for the no-use products?

They called me once in a day without any prior notice during daytime( I have no idea who is calling while I sleep). But they dropped a mail saying that they tried many times to my number and I did not response. I would say, Quality is failed here!!

Till date, I was holding my patience with respect to their e-mails. Now, its time to register a complaint - Their service is not so good. I need my money back and no more e-mails from them. Let them call or better you call me to discuss.

My phone# [protected]

*Order number:[protected]-5092201(Moda Rapido Jans)
*Order number:[protected]-5859103 (Celio Shirt)

* Return number:[protected]Celio Green Linen Casual Shirt)
* Return number:[protected]Moda Rapido Men Ankle Length Slim Tapered Fit Black Knee Slit Jeans)

Please help me out to get my money back from that team. I do not want their re-shipment products. Its not just 100/500 bucks!! A total of 3000 rupees, I had paid from my pocket for no use.!!

I am unable to attach the documents for your reference. Giving a reference link that would give you the entire e-mail conversations:

https://mail.google.com/mail/u/0/?ui=2&ik=61d97b2dfb&jsver=VO_5giruLes.en.&view=...⇄

Let me know if you can not take necessary actions by making them to give my money back, Please revert back quickly.

Thanks,
Santhosh(Sandy)

I was order a cloths on[protected] jeans from myntra.com, eastimated delivery date was[protected]

On delivery day at 6:11 pm i had revived message for order delay and it will be delivered by[protected]. After that on[protected] at 2:01 am i had received a mail for your ordered cancelled.

I call at myntra help centre but i didn't got positive response.

I purchased two products from myntra on the date 25th feb 2017 and i still haven't received my refund after many requests. They are always telling me to check with the bank but the bank said that the claim entered is successful by them and the merchant bank rejected it afterwards. After this the myntra is saying again an again same thing to me that is to check with he bank. I'm fed up and i need my issue to be resolved at the earliest.

I self shipped men color plus shirt to below address 10 days ago, courier partner: india post (Ordinary post) unfortunately refund not happen please check the product in your ware house and refund immediately, its very urgent
Addres: myntra warehouse (Mumbai), ksquare industrial park, warehouse-44, before padgha tollnaka, nashik mumbai high way, near pushkar mela hotel rahul narkhede padgha bhiwandhi, mumbai-421101, maharashtra india
Order no :[protected]-6491201
Return no :[protected]
Name: saheer muhamed
Mobile no : [protected]

This is to bring to your notice that i ordered puma unisex blue and black colourblocked bagpack on 17-june-2017.
The expected dispatch date was 20th june 2017 and is to be delivered by 24th june 2017. The order is not yet assigned and i'm worried the order might not be delivered. Also there was some problem after i ordered the product, the delivery status was not updated for a day.
I'll be glad if you look forward to it.
The details are as follows:
Order no.:[protected]-4454803
Order placed:saturday, june 17, 2017
Thank you.

I ordered a trolley from myntra and yet after many days have still not delivered it. Order tracking is also not good as they do not even update the order information and very little idea given to the as about where the item has arrived. The courier sevice called me and said they would come to the address at the given time but they did not come and called the next day but still no reply. On the phone they assured that they were arriving but still have not come. Then i get a call from the company saying that the order has been cancelled. I ordered and waited for the the order but at the last moment they cancel it and have to change my plans all over again. Bad service from the courier also. Order number[protected]-1592803. Utterly dissapointing service.

To whom so ever it may concern
My order[protected]-5500001) to myntra of 2 items, dated 21st may '17 delivered on 25th may '17 worth rs. 4090/- had been return on 26th may[protected] &[protected] with a commitment of refund of the amount due (Rs.4090/-) within 3-4 working days.
With a time period of over a month dated 20th june '17 as on today there has been no refund and no response to the complains filed to the company 'myntra'.

My bad experience with myntra happened in 23/5/2016, i ordered 4 roadster
T shirts of xl size, usually ill wash before using. I checked the measurement and it was ok, so i washed it. Sleeves of 3 tshirts got shrunk half after the first wash and the length got increased and loosen. Worst poor stupid quality products they are selling, i ordered through a employee who is my friend in myntra. I never ever buy from myntra and never recommend to any one. Even i contacted through myntra facebook page, but got reply of can't help. Only thing i can say is poor poor poor quality in myntra and cheaters!!!

To whoever it may concern :

I ordered nike air max ld zero shoes from myntra on june 9

It was delivered to me on june 13

Order id is[protected]-1887503

I received the product but i created a return request on the same day because:
1 box was torn.
2 color of shoe was different.
3 product delivered to me was nike air max 2017 and not nike air max ld zero
4 bar code on product and box were different.

I sent the same mail to myntra
I even called their customer care, they said don't worry we will resolve your issue

And next day i got message saying your request has been declined as the product didn't pass the quality check and we will reship the product to you.

I again called their senior executive and told him everything, he said the shoe was shipped through myntra logistics and we reviewed everything and there was no problem, he said that they delivered right product, but in real i got the wrong product, i even sent them images of product, but they said they can't do anything as they have reviewed it several times and they won't help me now

I ordered this product thinking myntra deivers genuine product.

I used myntra for first time, because some friend recommended, and all i got is fraud from myntra.

Product was : nike air max ld zero sneakers
Value was :14895
Order id is[protected]-1887503
My email id is :[protected]@gmail.com
Or [protected]@yahoo.com

Current status by myntra: return request declined

I have attached all the images of complaints and hold on request and etc..

Please help me, i have no where to go now, this is my last hope against this fraudulent company.

Sincerely
Satpal

I ordered a 46 size yet they sent 44 size and i returned it and yet again they have sent the same size what the hell is this service. And this is not the first time happening. This is the 3rd time happening. It is really irritating. We buy new clothes to go out.. But if they send such incorrect sizes then its a total waste of time. They should not upload the size if it is not available. Its been a week now that m exchanging and the seller brings the same size like seriously whats the use of exchanging then are we fools? What # service is this? Check the images i've ordered 46 and they have sent 44 this happened twice... Please take action against this...

Hi team,

I would like to share my recent experience with myntra. I had a word with your support team on 9th june regarding an issues where i wanted a soft copy of an invoice for the 2 orders (Order number[protected]-9647301 &[protected]-9106901) one of which of delivered and the other one which was placed recently.

1. Initially one of your agent (Anand kumar) sent me an email on (09/06/2017 05.05 pm) stating that both the invoices are attached.
2. Attachment from that email was missing so i ended up calling you guys again.
3. I had a word with another agent, who said sending out invoice for the order which is not yet delivered is not possible – upon informing him that it was already promised to me that it will be sent he did nothing and kept on reading the script of apologies.
4. As a pitch to get the invoice for the order #[protected]-9106901 i asked him to cancel the order if you can’t share the invoice – he came back stating that now the order is cancelled.
5. I was flabbergasted by his action of cancelling the order and immediately asked him to transfer the call to his manager.
6. He then transferred the call to another agent, apparently a supervisor (Syed rahamath) who was of no help either and just sent an invoice copy for the order[protected]-9647301) which was delivered.
7. Since the older order was cancelled i had to place another order #[protected]-3374201 the same day (09th june) which is stuck on “packed” from the same day.
8. Today i called in to check the status of the order since it was supposed to be delivered by monday (13th june) but it’s not yet dispatched too – agents kept on asking me to wait for next 72 hours so that they can share an update with me regarding this complaint.
9. Now i have a question from you – is it really what you follow when a customer complaints?
10. Does your follow-up team responds that slow?
11. Can this be expedite if possible?
12. Can i expect a call / email from someone responsible who can look into this and explain all of these points mentioned above.

Myntra is a #. An onlne disease that should be shut down immediately. Called them so many times to say that refund has not reached my bank. Such arrogance as if their fathers run the # place. So many excuses and thinks they are god that they never make any mistakes and that the customers are slaves who work for them instead of they working for us. Please

Myntra keep the money as somebloody charity money. "bheek" for # like you. Shame to harass your customers!

One day you will shut down and i will rejoice!!!

To whomsoever it may concern
I had ordered 2 products from myntra through my debit card. And since it wasn't upto the mark i had returned those products 10 working days ago. Still refund has not been credited in my bank account, amount rs. 849.15 & rs. 551.77.
Kindly look into this matter i would be highly grateful.

Name - roopali yadav
Mob-[protected]
Orders :
Return number:[protected]
Refund amount: rs. 849.15

Return number:[protected]
Refund amount: rs. 551.77

Details are attached below

Highly frustrated with myntras customer service and unacceptable with your resolution process and tat you follow for your own fault. Best part is asking the customers to bear the brunt.

Placed an order[protected]-4084203 on 7th june and made an online payment of 2477.75 for 4 items. (Was a surprise birthday gift for my husband as he shops with myntra only..)

Received one item on 9th fri, and there was no notification or any updates on the other 3 items. I call up to track my order and agent informs technical glitch and order is on hold, and option given to me (Inspite of knowing i was highly frustrated by now) was to replace the order again (From my kitty again... Omg do they even realise that my money... My hard earned money was sitting in myntra's kitty for 3 days...???)

Spoke to a manager, best part is no option was given except for excuses like "very rare case where the order was stuck and we couldn't release it" oh man... Manager wasn't aware till i called.. Which is strange... And then immediately he releases my order and informs... Money has been refunded and i the customer will have to wait for 7 to 10 working days.. Because its the bank that has to credit the amount now... Blames my banks process... For the delay... (Didn't even bother to give me the easiest option of crediting back as points so that i need not have to wait for 10days)

Why are indian consumers taken for granted always...??? Being a manager he was unable to go an extra mile of giving options of replacing the order, instead asks me to wait for my money to get credited and then shop again.in spite of knowing the seriousness of the situation, i was asked to pay from my kitty again and order for the items.. (By now each item had increased by 50 or 60 rupees.)

All that they can do for customers is refund the money... Give some discount (Which i was least interested as i needed the products i had payed (Which was sitting in myntras kitty) to be delivered on time)

Complaint reference number[protected].

On the whole, my money is in myntra's account earning interest for 4 days and banks are earning interest from my money again because of the 10 day processing. I hope myntra realises the seriousness of having an unhappy and highly frustrated customer due to their fault and comes up with more options to replace a customers order... And treats them fairly and not play with their emotions and money.

If consumers are left with no options we will end up taking it on social media and also take legal action. I as a customer have already invested my money by paying for the internet data to shop and for the product and my time for calling and following up and of all the mental stress i had to go through.

Hoping for a quick resolution... And immediate action on getting a contingency plan in place for your so called "rare technical cases"

Highly frustrated and disappointed customer
Rashmi

I bought a shirt from myntra after trying i got to know that it was loose so i returned but when i called them for a refund they said the package i returned having other product, not the original one.

And they will ship it back. But after some day i got the package what they returned. But the product inside the package is not the same one which i shipped earlier.
They have replaced original item with other product.

I have a courier receipt of the package which i returned, in which it is clearly mentioned that the package weight is 405 gram while the package weight they returned me back is having 240gram weight only.

It clearly indicates that the package they returned me is not same what i sent them. Otherwise, it would have the same weight. Which is not.

I. D.- ram. [protected]@gmail.com
Order no.:[protected]-7194001

Order no.:[protected]-1083303
Order placed:wednesday, may 31, 2017
Total amount:
Rs. 14, 999.00

Return no:[protected], return initiated on 2nd june.

I initiated the return and on 3rd june the pick up guy came to pick the return.
He denied by saying that this is not the right product there is some number mismatch. When i asked him show me whats the mismatch he said i wont tell you.
Then i contacted myntra team very same day and told them about the issue.
They told me to send pics, which i did. After 2 days they emailed and said, pics were not clear mail them again i clicked more pics and sent them..
They told me that someone will contact you by 7th june, no one did.
I emailed them again, then they said someone will contact you by 8th june, again no revert, i sent them email again,, i also called customer care on th june and they said it will picked. I also got email from myntra that someone will contact you in 24hrs to assist you further,, again no revert.

In past week i have emailed them many times, they always revert with an apology statement and no action.
I am still waiting for the product to be picked. Very pathetic experience,, they just fool the customers.

Name: anjali garg
Order no:[protected]-9745601
Total amount to be received: 2859
Return request: 31st may 2017
Order details: 2 dresses (Forever21 and vero moda respectively)
Kindly look into the matter, otherwise i will delete the app and stop ordering from your site. I will even post it on social media. That will give you negative publicity.

As soon as you deliver the order make sure that refund is also that fast.