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Myntra.com Complaints & Reviews

www.myntra.com

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Updated: Dec 17, 2025

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Bad 😕 It seems that Myntra.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Website: www.myntra.com

My order number is[protected]-8973603.
There were two products in my order. For one of them i registered a request for return and for 2nd one i registered a request for for exchange.
When the delivery boy (Vishal from delivery) came to pick up the return on 19/01/2017, i asked him whether this one is for one shirt or for both the shirts (As i was not aware of your policy that exchange product will be picked up at the time of exchange only). Delivery boy assured me that this is for both the shirts so i handed him over both the shirts.
But i got return for one shirt and exchange for 2nd shirt is also cancelled by your company. They did not even dispatch my exchange product which assures they have got the shirt, so they did not feel any need to dispatch its exchange.
I informed your help desk several times and they assured me that whether i will receive the exchanged product or refund for it but i haven't got any of these.

I believe you investigate this issue and get to some solid conclusion. If you want we can take a call with you, delivery boy and myself to assure that i handed over both the shirts to him.

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Address: Chennai, Tamil Nadu, 603103

Website: myntra

Hi, I did not get refund for this product. I mailed two times for refund the amount but I am not getting any proper response from their side. I returned my product 20 days before but still I did not get refund. Please look into my issue and do the needful.

Product Details:

Order No.:[protected]-7933803

Return number: 21016152

Refund amount: Rs. 1030.71

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Address: 560067

Website: Myntra.com

I have placed an order of Nike shoe on 28/01/2017, due to selection of wrong size i have cancelled it that day only. I got an email saying that order is cancelled and refund will credited within 7-10days. But i have not received my amount till today and contacted Myntra many times. According to them refund is success & on 9 Feb they are sending me screenshot of transaction query system and asked me to go to the bank and update it. I went to the bank, the bank people denied and told me that they don't have any such system to enquire such details. Again i contacted Myntra but they asked my bank statement & i sent it on 9feb. They asked me to wait and today sent me a mail mentioning one acquirer reference number i.e. M64QEA and asked me to talk with the bank. But bank people again denied & told me that they don't have such facilities. I called Myntra and their response is still the same.So register a complaint against Myntra as they're not refunding my money back & help me to get my refund back.

+6 photos

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Address: 122001

Website: www.myntra.com

Hello,

I placed an order yesterday, where an offer was going on. Since it was best price i could afford for that order, i placed it. Amount was paid through my credit card. Suddenly when i checked my order details after 10 mins, it shows cancelled. No reason nothing. When i try to call Myntra Customer Care, they just have to say SORRY..Nothing else they know.
According to them they were not able to redeem my Myntra points due to some technical issue. Every time you have technical issue, but when you have to suddenly change the Product price, your server is up and running.

Now they have raised the prices of product and tel me to order again.
Do you think Customer is mad. I am not going to refer Myntra to any1 in future.

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Address: Hyderabad, Andhra Pradesh, 500029

Website: www.myntra.com

I have ordered an watch worth of Rs6995/-.During the payment process money got debited from my account But its order placement was unsuccessful.I had an talk with customer care they were telling that they didnt receive any money from the payment gate way still.They were asking to wait for 24 to 48 hrs.But i have to place that order on an immediate basis.How could my problem be solved if neither the bank people nor the myntra people were not responding.[protected]This is the refernce number for the bank transaction.Hoping to expect an immedidate reply

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A

amritasi

from Chennai, Tamil Nadu

Feb 13, 2017

Hi,
i have bought cloths using myntra app. it was mentioned that if i pay by citibank debit/credit card, i will be eligible for 10% cashback. the cashback amount is still not credited to my account.

details:
order no:[protected]-0491703
placed on : Jan 26, 2017
Items: 6

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Address: Bangalore, Karnataka, 201001

Website: www.myntra.com

I have received a dirty and damaged sandels from myntra, when i return this they refuse to take this and taking a while to do any action for this..1 month ago myntra delivery boy take two times money for my product and says their machine have sone technical problems, he was trying the credit card too ...and from my card money debited and also he takes money cash from me..this is also not resolved till now..i want to contact them

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Address: 560068

Website: myntra.com

I am avijit roy...i am ordering a SAN FRISSCO shoe and a cap through myntra.com, my order id is[protected]-0839603...after reciving this shoe in the date of 01, feb.2017 i am wearing this shoe once...then next morning i noticed that the upper layer of shoe is torned like its a damp product...they dont refund my money back and returnd it...plz help me about this they try to decline to return my product and refund my money...5times i mailed them about return my money but they fraud to me ...at first they send a damp shoe to me worth rs.885.00...and now they declined to take return this shoe and give me my money back...my mobile no.is [protected]...plz help me about this fraudent activity...they sending 3 mails from "[protected]@MYNTRA.COM"...by Simran Tandon...she wrote to the mail was...

" We at the Escalation Desk have reviewed your issue.

I regret to inform you that we will be unable to accept the return as it is not a manufacturing defect.

For any further assistance, please feel free to contact us.

Regards,
Simran Tandon | Myntra"...

i am sending some pics of this shoe plz help me about this ...

+6 photos

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Feb 16, 2017

Updated by abdmystry till now myntra didnt contact me...and the problem is not resolved...

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L

lavanya230

from Chennai, Tamil Nadu

Feb 13, 2017

My order no 103540678326068035701 for the amount of Rs 681.97 was returned to you on Jan 25th but the refund money was not credited till now. So please check this and refund at earliest.

M

Manas Padhy

from Bengaluru, Karnataka

Feb 13, 2017

The item with the given order number was returned on 23 Jan 2017 in the same condition as it was bought. I have not received the money refund to my account yet. As told by the company's customer care executive they have refunded the concerned amount but it has not debited to my account as per my account details.

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Address: Bangalore, Karnataka, 560067

Website: Myntra

I orderd a dress "Ants Black Fit and Flare Dress" with Order no:[protected]-4942303.

I got a mail that it will be delivered on 9th feb. I got a call from the delivery man but i couldn't pick it up as i was in a meeting. Later i got message and a mail that it is delivered.

I did not receive the package nor did i send anyone to pick it up. Then to whom was it delivered??? Please solve this issue as soon as possible.

I will never shop from myntra again. Poor delivery.

Please find the below detail:
Package No:[protected]
Delivery Staff: Anand Padwal (M-[protected])

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J

jitendra25

from Hyderabad, Telangana

Feb 13, 2017

[protected]-2958203 is order id, 1649359 is item id, its been more then 10 days, no pick up could arranged from myntra, i want my money back.Pick up arrangement is Myntra problem and not mine so they need to pay my refund.

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Address: 560103

Website: secure.myntra.com

DELIVEREDOrder No:[protected]-8636101

Did online shopping in myntra and Placed an order(Order No:[protected]-8636101) on Thursday, January 05, 2017 / Rs. 2, 769.61 / 3 items.

Myntra courier partner(Ekart logistics) delivered wrong product..after receiving every i am calling to myntra support to take back your delivered item and refund my money.

Myntra replying back we delivered properly and we were not able to help you.

+1 photos

Feb 13, 2017

Updated by jaga bi Still no response from.. myntra..it is cheating customer's. Not caring for consumer complaints also
Image 1: No response from myntra

Image 2: Clear proofs of someone/some others product single item they have delivered ..after paid to 3 items.

Problem is after 50 days from paid date..no action no resolution from myntra customer service.

Feb 13, 2017

Updated by jaga bi Proofs of WRONG INVOICE, WRON

Feb 13, 2017

Updated by jaga bi Proofs of WRONG INVOICE, Wrong payment details, Wrong contact details...

1.Clear pictures of ordered and paid amount to myntra in Green lines Rs. 2760

2. Clear pictures in red lines..of WRONG order and wrong payment of Rs. 524

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R

rahul911

from Jugsalai, Jharkhand

Feb 13, 2017

Return No: 20877942
My return was picked up on 27th JAN 2017.
It's been 8 days already and haven't received any information regarding my refund.How long can i expect?
The email on myntra.com is not working not the telephone number.
I think Myntra is trying to avoid the customer's complaints.

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Address: Bangalore, Karnataka, 560068

Website: myntra.com

The order details.

Order No.:[protected]-1897701
Order Placed:Thursday, February 02, 2017
e-mail - [protected]@gmail.com

I have placed and order as stated above. I got an update that the shipment was out for delivery, i was waiting for the same and end of the day i get SMS stating the delivery is scheduled next day as per the customer request where as i did not even requested and not one contacted for this too. I thought the delivery boy must be running out of time and can be delivered tomorrow. To my surprise 2nd day also same thing repeated and i get sms end of the day stating the same reason. To my shock 3rd day morning i get a msg stating the order was delivered where as i have not received the same. the customer care has no clue even after raising the complaint and it's 48 hours post raising the complaint. The worse part is the logistics is their own "myntra logistics" who has no control over the shipments and the operations. I got to know from the customer support guy that the delivery center manager says to check the customer with neighbors. How come the delivery can be done anywhere else apart from the customer place? And THE BEST part is, i asked for the POD which is bare minimum document which they do not have just because they did not delivered the shipment and updated in system just to show their TAT numbers to impress the customers and investors.

This is absolutely nonsense..if the last mile delivery cannot be managed with in-house capability, they should have out sourced it. Else ask the customer to pay the shipment where any we get the shipment from a professional courier company unlike myntra logistics.

Not sure their escalation matrix and no seriousness from the customer support teams. It seems it's daily routine for them to receive such complaints and they are taking it lightly. I will never ever order on Myntra again and i suggest everyone not to waste their time in all this BS. They do not have professionalism and basic ethics to follow. worse service i have ever seen in any e-commerce industry .

some one help me to resolve this!!!

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Address: New Delhi, Delhi, 110074

Website: myntra.com

Hello Myntra Team,

It was really disappointing with such a big brand myntra when it comes to consumer satisfaction. I have made several attempts about getting this product exchanged/return but the application got rejected. I have been shipped damaged product (inner sole was not properly pasted and can be pull out from the figure. It was simply wastage of money when comes to shop from myntra. Neither i can use the product as it is been shipped damaged or can be refund/exchanged.
you can get the product pick up and sell again on website same damaged product and make consumer fool as it's of no use of mine,
I grade you Zero out of ten on all your commitments.
Order No.:[protected]-2551601
Order Placed:Thursday, February 02, 2017
Total Amount:
Rs. 1, 209.84

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Address: Cuttack, Odisha, 753014

I ordered a navy blue girl dress from myntra on 22 Jan 2107 which was delivered on 6 Feb 2107. I did not liked the girl dress so I returned it . I haven't got my money (rs 714) back after returning product on 6 Feb 2017. so return ur item
I have been complaining everywhere but not getting response . I have attached the
Kindly look into the matter...

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Feb 09, 2017

abdmystry's response my name is avijit roy...my contact no.is [protected]...myntra.com dont want to return this shoe from me and dont refund my money back...plz help me...

Feb 09, 2017

abdmystry's response dear myantra...its not a wear and tear issue...it is a damp
product...if you are not return this product then i have to submit
a complaint in consumer forum and take help of media like news channel
and news papers with this shoe and your mail...

On 2/6/17, Myntra <[protected]@myntra.com> wrote:
>
>
Response By E-mail (Khan) (06/02/2017 04.35 PM)
Dear Archana,

This e-mail is regarding the product "San Frissco Men Black Formal Shoes" pertaining to the order number[protected]-0839603.

Please accept my sincere apologies for the inconvenience caused.

I regret to inform you that, your return request has been declined by the concerned brand as it is not a manufacturing defect but it seems to be a wear and tear issue. Hence we are unable to accept the return.

For any further queries, please feel free to contact us.

We appreciate your patience and thank you for your valuable time.

Regards,
Sadiq | Myntra
“Everything You Need To Look Good”
Response By E-mail (Suman Sah) (04/02/2017 01.15 AM)
Dear Archana,

I apologise for the disappointment that you have faced with us with the product in one of your orders from Myntra.

I would like to inform you we give our primary importance to the quality of the product that are sold in our app but there are few instances beyond our control where you have received a inferior quality product from us and has hurt us too and we will take every possible step to make sure that such instances are not repeated in the future.

I would like to inform you that I have escalated this issue along with the images shared by you to our quality team for an approval. Hence, I request you to kindly wait till 3 business days i.e. 08-Feb-2017 for us to get back to you with an update egarding the same.

Further, I highly appreciate you for writing to us with you valuable feedback for the cap. We are humbled to hear your words which reflects the efforts given to make you an extremely happy and satisfied customer at Myntra. We will give in all our strength to make sure that the streak continues and we will be successful in spreading more smile across the nation.

Appreciate your cooperation and kind understanding in this regard.

Regards,
Suman | Myntra
"Everything You Need to Look Good"
Customer By CSS E-mail (archana) (03/02/2017 06.50 PM)
On 2/3/17, Myntra <[protected]@myntra.com> wrote:
>
>
dear myntra...i am wearing this shoe only once...its looks like a
damp product...i am sending some images of those shoes...plz
refund my money and take back this product from me...its a
worst product i ever seen...but my another order of sportigo cap is
too good...5star for this cap...but this shoe is very very
worst...

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A

abdmystry

from Ingraj Bazar, West Bengal

Feb 10, 2017

I am avijit roy...i am ordering a SAN FRISSCO shoe and a cap through myntra.com, my order id is[protected]-0839603...after reciving this shoe in the date of 01, feb.2017 i am wearing this shoe once...then next morning i noticed that the upper layer of shoe is torned like its a damp product...they dont refund my money back and returnd it.

Item return and refund my amount - Comment #2657543 - Image #0

Item return and refund my amount - Comment #2657543 - Image #1

Item return and refund my amount - Comment #2657543 - Image #2

Item return and refund my amount - Comment #2657543 - Image #3

Item return and refund my amount - Comment #2657543 - Image #4

Item return and refund my amount - Comment #2657543 - Image #5

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Address: Ghaziabad, Uttar Pradesh, 201204

Website: Myntra

I ordered a leather jacket from myntra on 22 Jan 2107 which was delivered on 25 Jan 2107. I did not liked the stuff of leather jacket so I returned it . I haven't got my money (rs 2079 ) back after returning product on 27 jan 2017.
I have been complaining everywhere but not getting response . I have attached the documents.
Kindly look into the matter.

+3 photos

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K

Kanchan Ankit Pareek

from Piro, Bihar

Feb 10, 2017

I have order long texco biege hooded coat order no _1037310_8503053_0377501 there was no price tag .when I made a return request the service boy refused to accept that hood kindly provide the solution

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Address: Bangalore, Karnataka

Website: myntra.com

I had ordered 2 products from myntra. And after receiving i thought of returning those 2 products. And raised the request for returning. And returned 2 products on 23rd JAN 2017. But money that should be refund to my account has still not credited. I had called the myntra guy who had come for receiving the products. But he could not give me the proper information regarding the same. So requesting you to please look into the issue and refund the amount.

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M

Meera Saluja

from Noida, Uttar Pradesh

Feb 9, 2017

I have filed a return on 13 January 2017 till today the return is queue. i m waiting to get it exchange and have my money back. myntra has really shown a reckless attitude toward customer. its become such a pain to wait for return. atleast pick up the customer care number.

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Address: Mumbai City, Maharashtra, 400069

Website: www.myntra.com

SHIPPEDOrder No:[protected]-0689801
Placed on Thursday, January 05, 2017 / Rs. 1, 977.74 / 2 items

I had ordered 2 formal shirts from Myntra on 5-Jan-2017 and delivery date shown on their site was 16-Jan-2017.

However, even after following up with them since last one month, I have not received my parcel and they are not sure as when it is going to be delivered.

My email: Sanjiv.k.[protected]@gmail.com
Myntra customer care email: [protected]@myntra.com
Myntra Incident #:[protected]

Myntra.com customer support has been notified about the posted complaint.

Feb 08, 2017

Updated by sanjivkp For last one month follow up with Myntra did not worked out, it is only after the complaint was filed with Indian consumer court online, I received their phone calls. As the shipment was untraceable they have cancelled my order and initiated the refund process.

However, mere cancellation of order is not acceptable as I have been following up with them daily since last one month. The mental touture that I underwent because of them is far more then just refund of my money.

I want compensation from Myntra for the mental harrasment that was caused to me due to their negligence even after repetative reminder and wastage of my time, energy and money.

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A

Abhiruchi28

from Delhi, Delhi

Feb 8, 2017

I placed an order of four kurtas amounting Rs 4321. The amount got debited twice from my sbi acoiunt but no order was place. Please revert back with a solution . It's a big amount. I want my money back and the order to be placed at the same time as you have charged me twice. Do something about it as fast as possible.

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Address: Jaipur, Rajasthan, 302001

Hello Team

The order for FREE & YOUNG: Women Blue Solid Shirt Dress: Code: 1625469 was placed on 28th Jan and I received the product on 1st Feb
The dress when I tried was quiet cozy and fitted one so I didn't though of returning (although the stuff/fabric was not up to the mark)
However on Saturday when I wore this dress a small movement in my arms (right side) resulted in tearing off of the sleeves. Trust me this was not from the stitched area, it was as if the fabric is of low quality or very old one.
Guys I agree that this was bought during sale period but please also understand that less amount is not the only factor for buying the products.
The dress costed me Rs 613.00 which is again not a small amount.

I am really very much unsatisfied by the product quality, I really don't know what to do with this product.

Consider this as a genuine concern. I am sharing this because never there has been any such issue regarding product quality, I am a very regular and frequent customer of Myntra and above all this dress I bought because I liked the pattern of the dress.
Please see if you can exchange this dress, I admit that I have worn this dress but now its like a scrap for me.

Thanks

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Address: 171004

Website: Myntra.com

I have submitted an item return request. Got the message that it is accepted.. Daily getting the message in the morning that item pick up is on the way and till the end of the day it will be picked. And in the night getting the message it was attempted but was nt successful.. They do not contact me and daily sending messages.. I called on the mentioned number bt nt able to talk to anyone inspite of waiting for five minutes... Getting irritated.. Tell me the solution..

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Address: 560068

I ordered almost 15 Product, as they committed online will deliver by within 7 days, but they are delaying almost more than month, whenever I tried to contact with them, they always gave me excuses. and they show me attitude.Really pathetic service. Better choose Amazon or Flipcart, actually they deliver on or before time as they committed. I will never going to order again.

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M

Mahesh_Prasad

from Bengaluru, Karnataka

Feb 6, 2017

It has been more than 20 days still not received the exchange item. Every time Myntra says I will receive in 1-2 days. Tried all possible ways but no luck. Already my money is gone for a waste as the product I have received is damaged.

I

IndraTheja

from Noida, Uttar Pradesh

Feb 6, 2017

Hi,

I have ordered some Item on 20th Jan on Myntra, and it is expected to deliver by 27th Jan. On 27th Jan The order got cancelled by them without informing me and reason they are telling that Item returned to origin.

I didn't get any call regarding the same for delivery.

C

Chewinternet

from Silchar, Assam

Feb 7, 2017

Hello sir i cancelled an order on www.myntra.com e-commerce site with order no[protected]-0382801 and i paid through Debit card its been more than 30 days i haven't got my refund it is really annoying, please take action on this. thanks.

H

Hedo

from Mumbai, Maharashtra

Feb 8, 2017

Its been 11 days i didnt receive my refund back. What u guys r doin..?

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Address: New Delhi, Delhi, 110092

Hey myntra ..

u know m sorry saying this.guys u r so unprofessionals.. so careless.
i just want to say. its not about what price of my product.. why i m surviving when i paid and didn't get what i'm accepting..
and I want to know.. where is your seniors? why i dont get any email or any contact details about a senior on web page.
CASE:[protected]

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Address: Bangalore, Karnataka, 560068

Website: myntra.com

I had ordered for raindrop yellow stripe sleeveless top vide order no.1036943-[protected]. However, the product delivered was completely different. The product code on the invoice and the product tag were completely different. We initiated exchange for this wrong product on 22/jan/2017. The correct product was brought by the courier person. However, on seeing the exchange product in different color, the courier person refused to give the correct product. Thereafter, we have made numerous calls to myntra.com customer service, who is only seeking 48 hrs timelines and we get an email stating denial of exchange. Even after sending them the photographs of the product, product tag and invoice, they are only repeatedly sending us back the same denial message although from various customer service executives.

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