Myntra.com Complaints & Reviews

I have submitted an item return request. Got the message that it is accepted.. Daily getting the message in the morning that item pick up is on the way and till the end of the day it will be picked. And in the night getting the message it was attempted but was nt successful.. They do not contact me and daily sending messages.. I called on the mentioned number bt nt able to talk to anyone inspite of waiting for five minutes... Getting irritated.. Tell me the solution..

I ordered almost 15 Product, as they committed online will deliver by within 7 days, but they are delaying almost more than month, whenever I tried to contact with them, they always gave me excuses. and they show me attitude.Really pathetic service. Better choose Amazon or Flipcart, actually they deliver on or before time as they committed. I will never going to order again.

Hey myntra ..

u know m sorry saying this.guys u r so unprofessionals.. so careless.
i just want to say. its not about what price of my product.. why i m surviving when i paid and didn't get what i'm accepting..
and I want to know.. where is your seniors? why i dont get any email or any contact details about a senior on web page.
CASE:[protected]

I had ordered for raindrop yellow stripe sleeveless top vide order no.1036943-[protected]. However, the product delivered was completely different. The product code on the invoice and the product tag were completely different. We initiated exchange for this wrong product on 22/jan/2017. The correct product was brought by the courier person. However, on seeing the exchange product in different color, the courier person refused to give the correct product. Thereafter, we have made numerous calls to myntra.com customer service, who is only seeking 48 hrs timelines and we get an email stating denial of exchange. Even after sending them the photographs of the product, product tag and invoice, they are only repeatedly sending us back the same denial message although from various customer service executives.

Order No.:[protected]-6249801
Order No.:[protected]-1922503

One of the worst CC service..I have been contacting these guys since one month for my exchange orders, but always they have the same answer that it will be done within 2 days and after that i do not get any information regarding about my orders...
They have stopped replying to my messages even in chat..
i am just tired to take the follow up for my own paid products...
Their CC service is of no use...
They do not even show the exact date when my exchange would be done..
I have already given them a plenty of time but it seems contacting them has absolutely no sense when they are not updating the customers with the exact date and right information.
Worst experience with myntra..

Earlier i have tried Try and Buy option in myntra where you first try the stuff that you order and pay only when you like something after trying at home.
myntra's website also clearly states that - i am attaching the screenshot that your website says - how does try and buy works

but today when i selected 2 Gas blazers 1174004 and 1174005 and selected try and buy, website is asking to pay the entire money of 14837 but the website clearly says fir 'try and buy' option means customer can try outfit at home and then only pay.

when i called customer care, they said company have changed the process and when i said then why the website states clearly that you dont have to pay upfront when you select try and buy option they didnt have any answer and refused to help.

I dint get a refund of that cancelled order so please refund money as soon as possible date of incident:24th january 2017 its cancelled and client number:[protected] and Order ID:[protected]-9497603..Please resolve this problem and if possible please contact me and say when it will be resolved. already so many days over after cancellation please resolve this

This following complaint was already posted but even after 17 days no refund. here -

My name is Sachin, I had purchased a trouser from Myntra, Order No:[protected]-9267403
Placed on Friday, January 06, 2017,

ITEM PICKED UP Return No is: 20614880
order return was processed on Thursday, January 19, 2017

I had given the bank details either, yet their refund process has to take more than a week. Too much time. In Expanded description, It has been alot of time span i'm waiting for the refund, it shouldn't have taken such longer time to process it. Dull process and i expect it to be done in time, and not like half a month delay.

Today its 4th feb, and nothing is done, totally annoyed with myntra, and in the future, i and everybody around me shall never prefer myntra ever. huge mistake.

Dear sir, mere jeans jiski Order id 103741677274149425601 h.mujhe 30 jan 2017 ko 5:00 pm delivered hui.open krke dekha too usme jo jeans thi vo use ki hui thi already, uski 1 pocket and jeans tag puri tarah damage tha.
mene myntra pr return process click kiya.jeans pic krne 31 jan 2017 ko Ekart se jo bnda aya vo bolta h ki iske liye myntra se approvel lo.
mene customer care pr baat ki too unhone btaya humne complaints daal di h.48 hours me product pick ho jayega pr abhi tak kuch ni hua.
first time kisi shopping site pr mere sath ye incedent hua.
mera 1 jeans ka order aur bhi h jo mujhe 11feb 2017 tak deliver hone h but m usse kase le paauga jb ye hi product asa nikla.
pls help me.1100 rupees waste kr diye aur problem hui vo alag h

Sir i have orderd a jens {order no[protected]-6023703} .from myntra on date 22 dec 2016. and i receved the product on date 26 dec 2016. and try it, that is unfit on me. so i creat retun reques on date 26 dec 2016 and send the product return{return id no.19542525} by self ship. then i receved a mail from myntra on date of 9 jan 2017 in that mail ihave a information about my request is declind due to quality check problem. so i call to myntra custmar care no. and he told me about rechaking about quality check. and then i again recived a mail from myntra on date 12 jan 2017 in that mail told me about re shipping my product to me. but then they did not provide me tracking id no. so i call again to custmer care again. then they did not give me the traking no. then to till day myntra custmer care cant give me the proper reason. where is my product and they didnt give me my product or money. so please give me justice. thank you

I buy saree by that company found in 16/01/2017 and return to 17/01/2017 because my mind is changed then matter go to money refund but 15 days has gone but money not found, customer always take 24 to 48 hour complain solving time but it's fail once he told that your case solve in next day but not work, they have always take time but they were not working for solving the case for money refund.
here i have also mention the pickup receive id:[protected]
so please action that matter.

I requested my return on 6th January, pickup of return was scheduled on 7th, It could not be picked up on 7th and then then on 8th January same guy picked it who contacted on 7th.
I have not received my refund since then. neither getting any update on my return
I try to call at [protected] and it says thta i am dialing a wrong number.
This is unbelievable that Myntra's contact number updated on site is a wrong number.

Then I tried to send email for my refund and it says failed retry.
I am attaching the screenshot.
Tell my Myntra how should I contact to inform you that you are holding my money for more than 25 days.

Online shopping is suppose to be easy to contact for any such failure.

I am extremely disappointed with Myntra. I need this to be sorted asap.

Email:- [protected]@gmail.com

I ordered 3 items a shirt a wallet and a top worth rs 1461.93..i have cancelled dis order om 18th of jan nd did not recieve till now ..whenever i call myntra i get same answer dat refund is initaiated from our side wait for 2 days bt dis waiting has been too long its been 14 days now ..no refund
Order no[protected]-9934101 placed on 18jan2017

For last one month follow up with Myntra did not work out, it is only after the complaint was filed with Indian consumer court online, I received their phone calls. As the shipment was untraceable they have cancelled my order and initiated the refund process.

However, mere cancellation of order is not acceptable as I have been following up with them daily since last one month. The mental touture that I underwent cannot be undone by way of refund.
an action should be taken against Myntra for the mental harrasment that was caused to me due to their negligence even after repetative remindersand wastage of my time, energy and money.

Dear Myntra team
Greetings !
I purchased 3 items from you vide Order No.:[protected]-4254603
Order Placed:Thursday, January 05, 2017
1 shoe number 9 for my father was OK in fitting other other 2 items ordered for myself were requested for return as the fitting was not proper .
The guy who came to collect the 2 items, he took 1 clarks sleeper for return & left other one Red tape shoe & asked us to click a photograph & send to you, its totally unused & in the same condition it was delivered
We are trying to post the photograph in your Myntra application since that day but there is no such option to post the photograph & have waisted a lot of time on it,
Finally someone told us to get the number of the guy from ur text message sent to us, he gave us ur email id now I'm sending pic of shoe which u can see is in perfect condition
Please advise ur staff to collect the shoe for return
Thnx & Regards

ML[protected] is the tracking number. Day in day out calling you people to cancel my order because you ppl failed to deliver it. Till now u ppl are not cancelling the order nor are u delivering it. Its just one blank answer all time, Give me 2 days to solve this and this two days are now accumulated to almost 16 days now. Giving money was easy and taking them back is impossibe from them. If somebody could just explain me what is happening about my order and just cancel it would help me save my time and my phone bills. Thank you.

Your delivery boy refused to accept my item which I applied for return. He seemed less interested in performing his duties. He just had some trouble locating me based on that he fully being frustrated declined to accept the shoes on the ground that it was used. I totally disagree with him. The shoes has not been used I assure myntra . Not because of this inconvenience I cannot return the item . For which my money is stuck with faulty product. I feel cheated. I tried contacting myntra but their services are down and I can't even email them from the app

I Already Return the product of Gegua -Pink Crepe Line kurta as on dt- 18.01.2017 . The Status is picked up successfully still I don’t have get my refund of Rs. 520.51 .Even as per return policy it should be credited to bank account if online payment did within 4 TO 7 days . I called in customer care but there is no any reason knows by executive. Please let me know what is status of my refund at earliest.

I have received an sms regarding refund of my rodster navy blue printed top on 14 th of jan 2017 that refund has been initiated from myntra and within 10 days it will reflect in my account but it has been more than 10 days till now i haven't received my refund .
order no[protected]-4221903
Return no 20067119
Amount Rs 736.01
Kindly help me

Sennheiser Black HD 180 Headphones
Order number[protected]-5797701
Issue : Damaged/Broken Headphones shipped to me .
Incident/Complaint No:[protected]
We had followed up several times, but we get a blunt reply that they shall not refund.Please get this issue solved and refund our money back
Desirable resolution : Refund of the money immediately
Date :11/01/2017