Myntra.com Complaints & Reviews

Sir
I had purchased three items from myntra Dt 22.02.17 out of which 2items returned by me (returned 🆔 21890253 and[protected] for which I should have receive the return refund of rs 378.26 and rs 372.84 respectively but till date 26.04.17 myntra has not refunded me the above amount. Myntra has only provided me this reference number[protected] but I have confirmed from my bank that they have also not received any amount on behalf...

Dear sir/madam
I am writing to express my dissatisfaction with my recent purchase from myntra. I had placed an order of a ‘brown footin women ballet shoes’ size 37 from your website on march 29, 2017 for which i made a payment of rs.589.45 through my credit card, my order number is[protected]-6788801. My order arrived on 1st april, 2017, but when i unpacked it i found that the product was not in a good shape and it didn’t fit me as i had size issues, also it was damaged as out of the 28 metal studs on the shoes one of the small studs was missing already. Since the product was under the free trial and return policy within 30 days of the receipt of the item, unused and intact in its original condition, tags and packaging, i initiated a return request with myntra. Your executive didn’t arrive until 24th april, 2017 and that too after several complaint calls to your customer services to pick up the order but as he saw the product he refused to take it back. I even called the customer service operator for assistance but no action has been taken after several reminders from me, they refuse to acknowledge the fact that the delivered product was damaged. The consumer rights act makes it an implied term that the product be as described, of satisfactory quality and fit for purpose and i being a consumer am entitled to have the refund.
Therefore, i request you to confirm that you will arrange for the pickup by sending one of your executives and will refund me my money for returning the damaged product.
I look forward to receiving your time and consideration along with a quick action for settlement of my claim before the due date of return i. E 30th april, 2017, as it is affects your company’s credibility too.

Hi,

I had ordered a "Fossil Men Black Dial Chronograph Watch FS5132I" pertaining to the order number[protected]-7883801 on April 19. I received the package on April 22nd which was supposed to contain Watch and 2 shirts as part of the order. As I opened the package, the seal of the watch box was broken and there was no watch inside. I was shocked and I immediately called the Myntra helpline to launch a complaint.

I received an email after few hours saying that they had sent the product and they can't anything about it. I again responded to them for escalation and still the same response.

I am not sure what to do? If I should I for social media, news media, and consumer court. Could you please guide me?

My registered email ID is [protected]@yahoo.com and registered contact number is[protected].

I order a product frm myntra
Order no.:[protected]-8176301
Order placed:monday, april 10, 2017.
Still i dont got my product and today i received an email that order has been canceled due to some logistical issue.
Then i called them to enquire about the issue, and they apologize for the issue that happen from their side, and said they'll give me a coupon for reordering the same product. When i tried to purchase it shows the coupon is applicable only if i purchase another 1400rs item and i tried that also. After that it shows cannot use this coupon for that specific item!!! Soo now the same product is for rs8200 which is 800rs more than previous purchase. They are doing nothing.. Jus simply saying sorry sorry. Worst customer care ever!!! Myntra trying to fool customers by their tricky moves!!! Never gonna purchase again from myntra again.

I had purchased brown coloured hrx-active by hrithik roshan's track pant from myntra.com after 1-2 uses i found 3 holes over back sieving of pant and i approached myntra's costumer care centre called 12-15 times and mailed several times now without examining product they declined return telling that it's not a manufacturing defect so kindly help me to sort out this problem.

Hello i am saurabh. [protected].
I bought a kappa track pant and his brand logo came out while trying. I request a return and myntra boy was asking for approval. They sent a duplicate item and they are refusing to take it back. And i have all the things like tags barcode scanner etc.. But they are refusing because the string joining all of them is got detached.
Order no.[protected]-3986303.

I have ordered 4 t-shirts (3 roadster t-shirt and 1 adidas) and 3 shorts (2 undercolors of benetton and 1 nike dry fit) worth of 5504 rupees.
I have added all the photos of my orders.
I am satisfied with all the clothes except one roadster polo collor t-shirt the actually it is not fitting to my size, it's not properly fitting.

The problem here is that i have lost tags and packaging of t - shirt.
I want to exchange this t-shirt but myntra is not accepting because of tags
And packaging of t-shirt.
Please give seller approval so i can exchange it a medium size of my fitting.

Prince

Heelo, i m very disappointed! Since the item has been picked up, i have not yet received my refund back! There is nothing who prooves that the amount has been adjusted in bank account! Please don't disappoint me! Please refund the money to my account! Thnxxxxxx! Waiting for the confirmation! The shoes is pinkand white! The return order no is: 2273765 4! Please i m travelling within 2days, please refund the money!!! Just contact me at [protected]

I have purchased 1 PUMA shoes in December 2016. Company has given me a warranty of 6 months. But the shoes got damage within 4 months. Both the shoes has some cut at one side which I want to return it quickly.

I would request you to resolve this issues asap so that I will keep my trust in such a big companies.

Thanks,
Prateek
(+91-[protected])

Hi I would like to complain against Mr.indrakumar as he said his name he came for delivery of product and as I got information that we can pay through Paytm and as he was here and I was trying to upload money in paytm and tried paying him the transaction couldn't take place and showed awaiting transaction I again tried doing another transaction but in mean while this guy have created scene in from. Of my house by shouting here which is Nt accepted and Myntra should take some action as he insulted ur client. We are not begged who buy online if this kind insult gonna face then better we should not order from Myntra... I have people who saw him shouting here at my place as he was standing outside and shouting and everyone who was crossing here witness my insult which he had done to me and cause me image damage which hope they ll take proper step or else v ll process this further and take necessary action against him

My product of order no.[protected]-7770401 was delivered on time. But i am very much disappointed with the behaviour of the delivery boy. He refused to deliver the order at our doorstep. He gave reasons about having goods with him and so he could not come inside. I even told him that there is no one available to pick the order. Still he refused. I order things so many times online but never faced such problem as yet. Then finally i agreed to come and pick the product but before our conversation could end he banged the phone on my face. Completely unexpected behavior and insult to me. I EXPECT AN APOLOGY from this delivery boy. Myntra, we are your customers and it is your responsibility to atleast give respect to your customers. And with this attitute of your people, you will only loose good customers.

The delivery boy tried contacting me on Tuesday via Facebook. I rejected his message request and blocked him there. I made a mistake there by ignoring this person coz I thought a mere complaint might cost him his job. But I was so wrong. His intervention into my privacy didn't end there. I was unable receive phone calls via myntra regarding my order delivery today. I called back only to know it was the same delivery person and requested another delivery the next day to which the delivery boy agreed. He then messaged me his contact number on WhatsApp. It was a little weird at first. I thought may be he was just trying to help me. Later this man tried video calling me on WhatsApp. This has been disturbing me lately. All this is a deliberate attempt to harass a person. Kindly look into the matter at the earliest so that privacy of female customers remains intact.

I have a account with [protected]@gmail.com.Today I have noticed they have add 149 delivery charge for each item.I used to think it's for everyone but when I saw the same item in someone's else account then there were no delivery changes. I have called customer care then they told me it's because I have returned more item then purchased which I knew was not true. Then he transferred my call to ibrahim Malik who said the same. Then i asked them to give details then they said we dont have any.Then I said I saw people around me returning things everyday still they have free delivery then he said we don't care about others we are talking about you. This is the way your customer care talk. In your advertisement you promote free returns but when people do then you add 149 to each item so that's your strategy. But as I knew it I never returned anything until there a size issue so I checked in my account. Till today I have purchased 40 items and returned 8 so i dont think it too much from my prospective.If this is too much then remove that returns option. why you always promote free returns. This case should be applicable to everyone but i dont think so as i see people returning every time still they have free delivery. I always bought things worth rupees 9k or similar from your sale and in return I m getting this humiliating behavior. It's very easy to create a new account but still I m easing the issue because I know I am not wrong. I can tell u many names who return almost everyday then why u did this to me. I never expected this from you. Just because of this delivery charges I started buying from Jabong and I never realized it's just for me only. Look at my account and see the status of return and please compare with others too. I am so disappointed with you. I was a loyal customer but in return you gave this reward to me.

I have not availed Myntra ICICI offer- Get 15% cash back. Though my transaction was via ICICI debit card and the purchase amount was Rs2151 having Order id:[protected]-2612703 on 12thApril 2017(Wednesday). It was meeting all terms and conditions but still didn't get any message or mail or cash back to my wallet. Though the offer stated to purchase with 2000 or above and via ICICI debit or credit card and purchase on Wednesday. Kindly response to this.

Always loved Myntra until my concern pertaining to refund of the order ID[protected]-1498501 its been over 10 days and received a reply today stating refund has been processed whereas the refund screen shot sent by ul isnt even the correct order id!what kind of customer service is this! And how irresponsible i[censored]r associates to not check before processing the request! If i do not get my refund at the earliest i will take this to the next level!

I have purchased the Numer-Uno loafers and made the payment in advance, then at the time of delivery as I have checked it, the size is large so I have ordered the 7 number of size, but at the time of exchange the delivery boy told me that there is one small point size mark on the loafer and even I have not open the tag and the packing, the shoes is directly com to me and the courier boy also told me that you did not make it in use its a fresh product it may be come from the dock point as in this condition... My query is "As a customer what is my mistake in it and I have purchased it first time and you guys are giving me this kind of word experience, its my request kindly resolve my query otherwise i'll go in consumer forum for that..
My current order no is :[protected]-9878901.
This is very urgent request kindly resolve the issue as soon as possible
My contact no: [protected] (Anshul Jain)

Please note on receiving the return product, delivery boy misbehaved ( Registration no HTSF13097)this was totally a very bad experience for me, product was in actual condition only the Kimble of price tag was detached which was obvious one has take out for trying as both shoes were attached together with it . Kindly take action on this matter thanks regards deepti gupta

I ordered an item from myntra.They changed the item details in website against that product order code in their website later. And this new item was shipped to me.The order invoice i received has a different name and product has different name.After so many complaints to their customer care they are not ready to accept the fault.And is rejecting the return.Never pay anything online in myntra.

Hi Sir/Madam,

In October'16 i have purchased some products in myntra. And i have returned few items in that. They have collected the items from me and initiated refund transactions. In myntra account it says that they have refunded successfully but i did not receive the amount in my bank account. So i have called up Citibank and enquired about this, they have asked me for ARN numbers so that they can track. I have got the ARN numbers from myntra and provided the same to Citibank. After investigation Citibank said that they are not able find these ARN numbers. But what myntra says is that they have refunded successfully.

This back and forth mails happening from last 5 months blaming each other. I have no clue whom to blame on this. Need your help to resolve this issue. And this is my last option.

Here are the details:

Order number[protected].

Return No: 18180292
Return No: 18047463

ARN : 75134836303316086304286 - Amount Rs.713.57
ARN : 75134836308816090013943 - Amount Rs.630.97

Myntra provided me an offer of cashback at the time of purchase and i even inquired from their customer care whether i was eligible for the offer they said yes and now myntra won't give me cashback and instead offering me coupons which are available to all. So please help. my order number is[protected]-1496303.i have mailed them for help but everytime they refuse sying this is the maximum we can do and myntra's customer representative himself called me and told me to place the order but now they don't acknowledge my claim. Please help