Feb 09, 2017
abdmystry's response dear myantra...its not a wear and tear issue...it is a damp
product...if you are not return this product then i have to submit
a complaint in consumer forum and take help of media like news channel
and news papers with this shoe and your mail...
On 2/6/17, Myntra <[protected]@myntra.com> wrote:
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Response By E-mail (Khan) (06/02/2017 04.35 PM)
Dear Archana,
This e-mail is regarding the product "San Frissco Men Black Formal Shoes" pertaining to the order number[protected]-0839603.
Please accept my sincere apologies for the inconvenience caused.
I regret to inform you that, your return request has been declined by the concerned brand as it is not a manufacturing defect but it seems to be a wear and tear issue. Hence we are unable to accept the return.
For any further queries, please feel free to contact us.
We appreciate your patience and thank you for your valuable time.
Regards,
Sadiq | Myntra
“Everything You Need To Look Good”
Response By E-mail (Suman Sah) (04/02/2017 01.15 AM)
Dear Archana,
I apologise for the disappointment that you have faced with us with the product in one of your orders from Myntra.
I would like to inform you we give our primary importance to the quality of the product that are sold in our app but there are few instances beyond our control where you have received a inferior quality product from us and has hurt us too and we will take every possible step to make sure that such instances are not repeated in the future.
I would like to inform you that I have escalated this issue along with the images shared by you to our quality team for an approval. Hence, I request you to kindly wait till 3 business days i.e. 08-Feb-2017 for us to get back to you with an update egarding the same.
Further, I highly appreciate you for writing to us with you valuable feedback for the cap. We are humbled to hear your words which reflects the efforts given to make you an extremely happy and satisfied customer at Myntra. We will give in all our strength to make sure that the streak continues and we will be successful in spreading more smile across the nation.
Appreciate your cooperation and kind understanding in this regard.
Regards,
Suman | Myntra
"Everything You Need to Look Good"
Customer By CSS E-mail (archana) (03/02/2017 06.50 PM)
On 2/3/17, Myntra <[protected]@myntra.com> wrote:
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dear myntra...i am wearing this shoe only once...its looks like a
damp product...i am sending some images of those shoes...plz
refund my money and take back this product from me...its a
worst product i ever seen...but my another order of sportigo cap is
too good...5star for this cap...but this shoe is very very
worst...
