Myntra.com Complaints & Reviews

I had made two purchases via online transaction. Which were of Rs. 477.38/- and Rs. 606/-. Later, I cancled the transaction. On 23rd of February, the online shopping company said that it has generated my refund which will be credited to my account in 7-10 days. And I waited for 10 days. But the refunds were not credited. Then on 9th of March, I called on the customer care number of Myntra.com, that is +91 [protected], but all they said that they wanted mini statement to check if the money has really not been credited. I sent the scanned copy of my account's mini statement. It was a solid proof that my money has not been credited. But then they asked for bank statement. I sent that as well. With the stamp and signature of Bank's Sr. Branch Manager. Again, they demanded for a new proof. Whenever I am providing them their proof, they extend their demand for a new one. They clearly don't want to refund my money. They said that money has been credited on 23rd of February and the reference numbers they provided me are:-
Amount- Rs. -477.38 – Bank reference number is[protected]
Amount- Rs. -606.00 – Bank reference number is –[protected].
And they told me to ask my bank if the money was transferred or not. And they demanded me the proof to check the same. And I provided them the mini statement, bank statement. And still they are not refunding my money.
Are those not enough to show that the money has not been credited to my account? They are only mental harassing me. It has been 17 days and they have not credited my money till now. How can someone rely on online transaction and online shopping? I just want my money back.
I request you to kindly process my complain, and take immediate action on this.
Thank you for this.

I had returned one product a month back and i have been following up since 23rd Feb. I have returned the product but have not received money back in my account. Myntra people are just sending casual emails and casual answers about the refund and promising the time which they never followed.

It is just a matter of Rs. 800 and it does not take 20 days to figure out why i have not received refund and if done than ARN number.

They are not able to provide me ARN number nor any proper information even after 20 days. Customer team, manager everyone has casual replies but no one is bothered to solve and provide ARN number if refund is already generated.

This is ridiculous for MYNTRA being at this level they cannot figure out issue in 20 days. It was just to call payment gateway and get an answer but god knows how many months they will need.

I am still following up for refund and now i will surely think before ordering from MYNTRA.

Their service was good but when it comes to solving an issue they cannot figure out even after 20 days.

Hi This is regarding my Incident number Incident:[protected]
I didn't get a solution even after of 15 days. My Bank confirmed so many time that amount has been credited to Myntra VPA address via UPI payment method. but you still not able to find the transaction details, This is real lost my trust in myntra. Very unhelpful support from myntra.

now i am really worried and upset from the response from Myntra. 2 weeks over and I didn't get any response. Where is my money. My Bank already confirmed that amount has been credited to Myntra. Please ask your finance department not to check the details just by Order number. Check the amount transaction in your bank account or VPA account with this Transaction number # towards VPA : [protected]@ybl through reference number[protected] and amount is INR 1979/

I have requested for exchange of my dress.The message came that it will be delivered within a week.even the messeges are coming that the product will be delivered today but they dont come.And at the end of the day messeges came that unsuccessful delivery.since last three days i am facing this problem.Please solve my problem ASAP otherwise please dont appoint this kind of employees.irritated i am becuse of your service.

I ordered earrings tracking id MYNP[protected] which was broken pieces delivered to me. Iwant to return the product but this order on my profile shows not delivered status. I also ordered forever21 denim shirt but that was larger suze to me, so i placed a return request but this order was not picked up from my address tracking id MYNP[protected]. my experience with myntra is turning so horrible that i have decided not to order any thing from myntra in future 😡

I ordered 12 items with order no.[protected], worth Rs. 10840/-, but received only 9 items. They didn't deliver 3 items worth Rs. 3000/-. When I launched a complaint, after 20 days they said that they have already delivered all items. When I asked to provide me the weight of consignment that they have delivered, so that total weight of individual items can be summed up to cross check the number of items that were delivered, they completely denied to share any details. This is a big fraud company and I would suggest nobody should purchase anything from Myntra.

I had returned the parcel having 5 items in it but Myntra are telling me they had received only 2 items in it. Though I had send them all the required recipt but they keep pushing my case long and long I had given the proof of everything the courier recipt and date of delivery the person who received the parcel everything but Myntra still refusing to accept there mistake.

I bought SoundPEATS D3 Bluetooth in-ear Earphones from Myntra mobile application on 23 Feb 2017, assuming as earphones as it was written in Description by them in their mobile application. They sent SoundPEATS D3 Bluetooth in-ear Headset instead of earphone and that too defective headset.
Now they are not replacing me with earphones nor refunding me my full amount.They have displayed wrong information about the product.
I have attached pictures of product snapshot and pictures of bills.
i have full mail conversation([protected]@myntra.com) i am not able to attached as it is in word format .Still i have attached some of them.

I had returned a parcel having 4 products in it but after the product successful delivered to them they are saying they had received only 2 products not 4. And stop my refund of those 2 products, i had complaint them many times but still nothing they are refusing my claim now after wasted me time with them to me it looks they are just playing games. But not only with me there is another person I know and same thing they had done with him so please if someone kindly help us out regarding this

Recently i have ordered a jack and jones jeans from myantra and after one wash the jeans had starded to torning i had only wear that jeans once and that jeans starts torning and now i had ordered one tshirt from myantra and that tshirt is already torn there were many small holes in that tshirt.so im requesting myantra to get refund for my jeans and from now onwards i will never order anything from myantra. Thank you

Order no:[protected]-8084003

Worst service ever by Myntra! Item (Mast and harbour blazer)scheduled for return has not been picked up since 30 days and that too in Andheri, Mumbai. Executive gives the excuse that the package is big and he can't pick it up. For one, they pick up the call and once they know it's my call they cut the call. Frustrated with the way you have been treating me. The customer service executives are useless too. They promise action within a day and it's been a month now! It's not the customers problem if you do not know how to manage your logistics, blaming it on the size of the package and no space being there in the bag. Is this how you do business in this age? Won't last long at this rate thanks to your service standards!
Please make sure you get the item picked up today or I am raising a complaint on consumer forum.

I want to complain about a product which i purchased from myntra.com.It was a PUMA blue sweater, order no[protected] worth rupees 1, 572 on 5th November 2016.I bought it for my brother, after just wearing it twice, the stiches broke from the shoulder area.After complaining about it several times they told me it was matter of "wear and tear".How can a branded product be like this.I want a replacement or i want the money back.But they did not, i want help plz help me so that i can get my money back.

I ordered 4 item from myntra.com(order no[protected]-[protected], on 15 dec 2016, When i received, i found that 2 item which value was almost 5000/- was messy and looking like used, instantly i complaint and raised request for return, myntra has provide me refund no. and address and i send this product on the same address, again they cancel this and resend me that item saying that it was used, i called them and trying to explain that i already received a used item, after that i received mail by myntra.com, Which was written "We have received an approval to accept the return of the product.
I am sorry to inform you that currently pick up is not serviceable at your address. Hence, we request you to write the return ID on a white sheet of paper and send the product to the address mentioned below :

Vector E commerce Pvt Ltd
Health & Happiness Pvt Ltd
Dev Niwas, K-2 Block khasra No 819,
(Behind Apra Maruti Showroom) Mahipalpur
New Delhi 110037

Once we receive the product at our warehouse, the amount will be reflect in your source account within 7-10 days.
i've sent again this by blue dart on 11 feb 2017, and send them that online confirmation of delivery (13 feb 2017) but they declined that again to saying that item is not received by their company, i really frustrated because of this shopping site, i've sent almost 25 mail and calls but neither get any satisfactory answer nor refund yet now,
Please help me for refund,

Hello Sir/Madam

Through Myntra online shopping Mobile App, I had ordered footwear on 14th Feb 2017 from "Mast & Harbour" company and price is 1104.59 which was delivered to my office address on 15th Feb 2017. I logged return request with the defective product reason yesterday on 20th Feb 2017 as I was on official leave for 3 days. I got product where the base sole is defective.
Myntra executive asked me to send a mail with defective product image. Myntra executive had also confirmed that defect. I requested to retuen my money as I don't want such defective product. After several mails and waiting process now they have denied to return my money withour giving any reason which is a kind of cheating with customer trust and a kind of Mental harassment.

Please do the needful as soon as possible.

Thanks
Priya
+91 [protected]

I had order 3 products from myntra on 21st Feb of a total amount of 1560.76 which I made a payment through debit card. The order was shown as successful but I did not receive a confirmation from myntra. The next day when I checked to see if the product has been dispatched, I checked in to 'my orders' then I could not find any such orders. Then I called the customer care and they confirmed that one of the product was out of stock so the order was cancelled. But I was not even informed about that, I had to find it out by myself that there was no such orders. Then the customer care confirmed me that the amount will be refunded within a maximum of 7days. But it's already 7 days now and they are still saying it will take time.

I received a wrong product from myntra which I did not even order.
Next day, I return it in hope to get faster refund.
Its been more than a month that I have been contacting their customer support every week to get follow ups just to receive the response -"Our team is still investigating, We appreciate your patience."
They have shown a very perfect example of bad customer support during this time.
I wonder how much time do they need for addressing this issue.
They even don't venture care to even reply through so called faster mode of costumer support -twitter.

I am taking help of this site second time, the former case was also related with one e commerce site that showed even more disgusting support.

I had placed an order for :
http://www.myntra.com/dresses/deal-jeans/deal-jeans-women-blue-lace-fit--flare-d...⇄
the website mentioned that i would get it by 22-02-17 Wednesday.
today is 24-02-17 Friday and yet i have not received the product.
I was planning to utilize the product on 23-02-17 but was unable to because it is not delivered yet. Further more it is not yet taken out for delivery from its shipping address that is Bangalore.

Order no.-
[protected]-5444201
Exchange no.[protected]-4956901
Exchange no.[protected]-8657303
I am done with myntra.
I placed an exchange order for a roadster necklace for 2nd time after receiving the wrong product during the 1st time exchange and i am repeatedly being send the wrong product twice.
This is how myntra treats its customers?? No priority to its customers at all??
I wont return it and keep on exchanging till i get the right product.
The pics attached & what is shown on website of myntra are clearly 2 different products.
Am lodging a complain on the same on this consumer forum with the pics attached.
I hope after that my problem will be solved.

Thankyou for treating the customers like this.

Hi
I placed my order (Order no:[protected]-7342601) on myntra. I was suppose to get my product by 18th feb. Now every day i call custome care, they say it will be delivered by today... Or tomorrow. The product was not delivered till today. Now they are not cancelling my order as well. All the three customer care representative (Shagir ahmed, praveen c and shruti) gave me assurance it will be delivered, but when? I want to cancel my order, but they say it can't be cancelled now. Its frustrating. Myntra was good after acquisition by flipkart it seems they can't handle the way they use to earlier. The day will come for sure nobdy gonna use them. I have lost my hope.

[protected] Forwarded message[protected]
From: Nupur Chandhok
Date: Mon, Feb 20, 2017 at 11:25 AM
Subject: Regarding Order Id:[protected]-8108301
To: [protected]@myntra.com, [protected]@myntra.com

Hi Mr. CEO,

Please check the subjected order id which was placed on 10th Feb 2017
and delivered to me on 13th Feb 2017. I was totally shocked when I
checked the product because it is not the product which I had ordered.
Instead of receiving Addidas shoes, I received some kind o[censored]sed
BATHROOM Slipper without tag and the outer box is not also the brand
box it is the myntra box which was alos tapped all around. I
registered the complaint on the same day with this complaint number
[protected] and provided the time of 3 w.days for the resolution.
The complaint was registered by Mr. Lucas at you contact center, But
after all this no resolution provided to me till yet only bogus and
fake commitments are provided. It was my first order which I placed to
gift my brother on his birthday but you guys all spoiled it. Kindly
look into the matter and refund my amount because for now I have no
faith on your company now.

Note: Preferred communication mode will be e-mail only. Calls will be
entertained after 7:00 PM only.

Thank you

Warm Regards
Noopur Chandhok