Myntra.com Complaints & Reviews

Hi
I placed my order (Order no:[protected]-7342601) on myntra. I was suppose to get my product by 18th feb. Now every day i call custome care, they say it will be delivered by today... Or tomorrow. The product was not delivered till today. Now they are not cancelling my order as well. All the three customer care representative (Shagir ahmed, praveen c and shruti) gave me assurance it will be delivered, but when? I want to cancel my order, but they say it can't be cancelled now. Its frustrating. Myntra was good after acquisition by flipkart it seems they can't handle the way they use to earlier. The day will come for sure nobdy gonna use them. I have lost my hope.

[protected] Forwarded message[protected]
From: Nupur Chandhok
Date: Mon, Feb 20, 2017 at 11:25 AM
Subject: Regarding Order Id:[protected]-8108301
To: [protected]@myntra.com, [protected]@myntra.com

Hi Mr. CEO,

Please check the subjected order id which was placed on 10th Feb 2017
and delivered to me on 13th Feb 2017. I was totally shocked when I
checked the product because it is not the product which I had ordered.
Instead of receiving Addidas shoes, I received some kind o[censored]sed
BATHROOM Slipper without tag and the outer box is not also the brand
box it is the myntra box which was alos tapped all around. I
registered the complaint on the same day with this complaint number
[protected] and provided the time of 3 w.days for the resolution.
The complaint was registered by Mr. Lucas at you contact center, But
after all this no resolution provided to me till yet only bogus and
fake commitments are provided. It was my first order which I placed to
gift my brother on his birthday but you guys all spoiled it. Kindly
look into the matter and refund my amount because for now I have no
faith on your company now.

Note: Preferred communication mode will be e-mail only. Calls will be
entertained after 7:00 PM only.

Thank you

Warm Regards
Noopur Chandhok

I tired place one order from myntra.com on 2/21/2017 and payment got deducted, but due to some issue order not placed. I replace the order and again amount got deducted. So amount got deducted 2 times, but i have placed one order. Can myntra refund my unplaced order amount back to my account. Mode of payment was net banking.

Order number :103953835714677980601

I have ordered a product on 7th feb, 2017 it has to be deliver by 14tb feb, they delayed it upto 16th feb, again they failed to deliver by the margin of 16th and again they gave a expected delivery date by 18th, they failed the date again, later they estimated it by 21st feb now thats also delayed now again they asked for more 2 business days they're just excusing the dates day by day but my product has no tracking updates or nothing, I am really worried about the money I paid and is it going fraud?

Sir/ Mam
I want to return my product bcoz of size problem .but your costumer care no. is not connect so. kindly help me to return my produt. the size is big as compare to my body so kindly request you take some action to resolve my problem and when i placed order that time its confirmed bt yet now in bag there is no order is seen so how can return my product.

Women black dial analogue fastrack watch which was returned back to myntra on 31st jan i have still not received my refund even after making several calls to myntra. they claim of not receiving the warranty card. its almost a month without receiving the amount and any proper update. what will i do with a warranty card when i do not have the product with me.

I m doing online shoping with myntra make payment through net banking at the last processing transaction is failed and amount debited from account or order not successful, after 10 min i registred complain to myntra regarding unsuccessful transaction and also my bank, within a two days my bank confirmed me with proof yr transaction is successful bank sent money to myntra but myntra not accept this, finally myntra accepted they having amount it is not reflected in their account finally they are refund money to my account with confirmation mail to me, till date we have not received any amount in my account from myntra.one month is over myntra not giving my money.
Transaction date 18.01.2017
amount 8574.08/-
Myntra confirmation date 07.02.2017
complain no of myntra[protected].02.2017
again complain of myntra[protected].02.2017
nirmala kushwah
mob [protected]

Order no.[protected]-9358801
Out of two products one product is delivered but the other product i.e. OSAIZ black shoulder bag is still not delivered to me and is taking way too long time.
The estimated delivery date was 16 feb and again was delayed to 18 feb then again i was told to wait till 20 feb but the order tracking shows its in New Delhi and its showing the same place since 6 feb i.e the day i placed my order.br...

Hi team,
This is with regards to gift card from myntra. I had bought a gift card for 1300/- and provided a invalid mail id of the recepient when raised a issue customer care guys are telling me that gift card is deleverd and cannot be resent or return my amount. They are not even ready to share the gift card details with the person who has got it. Please help me resolve this is asap.

I had returned one top from all about you on 21st Jan. I never received any refund even after chasing myntra customer service for a month. I've spoken to so many people including there supervisor. They have given false promises of working on my complaint. I've waited a long time but because of their mistake I'm not getting my refund. I have been a loyal shopper with myntra but I think I need to find some other site to buy from now.

I have received this order ( Order No.:[protected]-9499103 ) on Delivered on Monday, December 12, 2016 And I have placed exchange order ( Order No.:[protected]-8652103 ) later on till one month i was waiting to exchange my T-shirts with Tracking number
Courier Name:Myntra Logistics
Tracking No.:ML[protected]

Now i get message from mantra they cancelled my order.

I thing myntra customer care is very lazy and careless, they only have one cellphone number i tried many times but i didnt get any answer from them.
I want refund my amount i will never order anything from myntra.

Greetings,

I have contacted your customer care representative for the same reason and they said the products will be delivered. This is purely inefficiency of your logistic partner, they have been arrogant and does not care about the customers. Anyway this will be the last order with myntra and going forward please select a better logistic partner

Kind regards

Sunil

Hi
I have placed order of 6 items on 8 feb 2017 from which i have not received 3 products for which i have got a call confirmation that the product is delivered
I have even called the customer care three times and they have assured me to provide the details within 48 hours by the same day evening one of tge myntra delivery boy called to confirm that the product is delivered again but i have still not received the products

I want the Myntra management to return my money back and check where is the miss

Order id :[protected]-3750201

Product not received
Product ids:934904, 934906, 1674136

I have received a defective product (shirt) and I placed a return request. The person who came to take return did not take it back. Then I contacted Myntra customer care and they said the item will be returned. I got an e-mail confirmation that the item will be returned. Then the Myntra person called me and said he did not get message to collect faulty item and he did not come to pick up the item. Later I got an e-mail from Myntra saying the return is cancelled. This took more than one month and I am still holding the defective item. The response from Myntra was disgusting.

The Myntra return Number is: 21180409

I have ordered two item
Shoetopia Women Black Ballerinas
Size: 40 / Qty: 1
Code: 900539
and
Shoetopia Women Teal Blue Ballerinas
Size: 37 / Qty: 1
Code: 922301 vide Courier Name:Myntra Logistics
Tracking No.:ML[protected]
on 29 Jan 2017 and same day i made a return request for both the items but i have received amount only Rs 349.00 but total amount was 698 .00. So my still amount is still awaited necessary action may be initiated for my amount rs 349.00.
Thanking you
SAKSHI CHAUDHARY

I placed an order on 17th February on myntra of inr 946, amount deducted from my sbi account but myntra claims that they did not receive even though my bank - sbi confirms that amount has been transferred to their account with txn#[protected]. if no. has been generated that means amount has been transferred to myntra. but they are not accepting that amount is transferred. what is going on.. how can myntra cheat like this. they are not accepting due lack of will to transfer back the money. i want my money back.

I ordered clark and palmer sunglasses on july 2016 which is recently discovered it to be fake when I had been to the outlet. I just saw there is no logo of the brand and they didnt even give me the box, when I registered complain on it and asked them to check with their records or proof that they had sent me the product was fake and can cross check with their records atleast once, because there was no logo and the brand box .Senior department clearly denied and said it isnt in the policy get the letter from the brand.
This is really bad at part of myntra that they dont bother to atleast accept what they gave was fake.

I returned a Fort Collins black quilted jacket from Myntra on 23/12/2016 Order Number:[protected]-7634601. Myntra says they have initiated the refund of Rs. 1462.45 on the same day, but I have not got in in my account yet. I paid through debit card. I have been contacting throughout, so many calls n emails I have sent, but they give response after a week, with useless delays and details. They gave me the ARN number which the bank said is useless for tracking anything, when they promised to give the UTR number first(which they did not give) that might have helped to track. They even asked for screenshot of bank statement as proof, (after which they said they will initiate refund again), I did, but still I have not got any refund or response. They have been holding my money for two months now, and still I received email to wait again despite every detail given. I even warned them about complaining further but again and again they are providing me with the screenshot of their refund initiation, which does not even have the bank reference number(null), which is useless to me and to the bank. Now they are not responding. Please help me out in this case.

Hello, I had placed an order for exchange of a jacket from size M to L on 6th Feb. The order has reached the delivery centre on 8th Feb according to the tracking status and the product is still not out for delivery. Are you guys so damn slow or have you misplaced the order? I wanted that jacket to reach my boyfriend on Valentine's day but your sad service has ruined it all. I had got a message stating the order is delayed and will be delivered till 15th Feb, but you guys screwed up here as well. It's End of 15th Feb and I still don't have my product. The call centre service is so poor that if we call them up they'll always give us reasons that the delivery centre people are not picking up the call, buck up guys! Do some serious work and help the customers in helping to know what exactly is the status of the product rather than just being so casual about it. The tracking status still shows reached delivery centre on 8th Feb and is not even updated!
Extremely sad service!!

My order number is[protected]-8973603.
There were two products in my order. For one of them i registered a request for return and for 2nd one i registered a request for for exchange.
When the delivery boy (Vishal from delivery) came to pick up the return on 19/01/2017, i asked him whether this one is for one shirt or for both the shirts (As i was not aware of your policy that exchange product will be picked up at the time of exchange only). Delivery boy assured me that this is for both the shirts so i handed him over both the shirts.
But i got return for one shirt and exchange for 2nd shirt is also cancelled by your company. They did not even dispatch my exchange product which assures they have got the shirt, so they did not feel any need to dispatch its exchange.
I informed your help desk several times and they assured me that whether i will receive the exchanged product or refund for it but i haven't got any of these.

I believe you investigate this issue and get to some solid conclusion. If you want we can take a call with you, delivery boy and myself to assure that i handed over both the shirts to him.