Myntra.com Complaints & Reviews

I purchased an expensive shirt for which I paid the amount by means of debit card but later on the item wasn't delivered nor I was refunded the amount even after complaining for a month to the cuatomer care.
No initiative was taken regarding the issue even after several complaints throughout the month.
I asked many a times to get the amount refunded since it was a prepaid order.

I had ordered a Libas A-line kurta (order id[protected]-1651101) from Myntra on 5th Jan 2017. It was supposed to be delivered to me by 16th January 2017. Every time I am calling, since 16th, they are saying "it will be delivered to you within 48 hours" but I haven't received the product yet. I have called 11 times, I have spoken to their supervisor, no one could ensure the delivery. They didn't even bother to inform me that the delivery of the product might get delayed. Instead once one executive told me that if the product is lost in transit then "we can't help it... its a human error". It is ridiculous to call them day after day and get the same answers and no action. Moreover their helpline is not toll free so m being charged more than Rs20 every time m calling them. Kindly help by taking necessary actions.

INCIDENT #[protected]
I returned a product with return id 20027680 because the product quality is very bad and the colour is mismatched. It is picked up by myntra courier boy on 8th January 2017. However, they put the return on hold mentioning that the product is used. they asked me to provide product picture and everything.

after all its been more than 20 days and I do not have any information regarding my refund.

wrote several emails to customer executives but they are not aware of the issue and asking more time.
this website is crap and fraud.

please help

I Raised Return Request for my unused product against Return Number[protected] . But when company's pick up boy comes to me he Denied for pickup and asked me to contact with Myntra Helpline . when i contacted on their contact no. then Myntra Helpline agent promised me that your product will be picked up soon (I have audio recording evidence for the same).

After waiting for a long time there is no positive response from there end so I try to keep following regarding my Complaint through Myntra email or telephonic helpline. But the response which I have got after so long time that your return request is cancelled.

Now they are telling me that this product can't be picked up as per their policy, if this thing is mentioned in their policy so why they asked me to send the images and why they promised me that your product will be picked up soon and you will get your refund.

I have sent them all the required images and now they closed my Complaint this is the highest level of harassment.

I had been order louis Philippe shoes on 5 January.After placing the order I got a message that your order deliver on 15.
Then again I got message on 15 that your order are delay and deliver on 20.However on 19 January Again I got message that because of some issue your delay on 22 January.Today is 28 January still I don't get my product.However I already paid for it.The product is not on cash on delivery.

Order No.:[protected]-3699201
Order Placed:Wednesday, January 18, 2017
Product Details
(Ira Soleil Black & White Printed Anarkali Kurta Set with Dupatta)
Black and white printed Anarkali kurta set with dupatta Black and white printed Anarkali kurta, has a notched mandarin collar, long sleeves, flared hem A pair of black churidar, has a waistband Black dupatta with contrast taping around the border.
FROM THE ABOVE DETAILS THERE IS NO BLACK CHURIDAR IN THE PACKING.
so i want a immidiate action for the short material

I have not purchased this item but came across it while surfing through some items. It's an anklet with a cross on it. I am amazed at how myntra even allowed this item to be sold on its site. It's offensive and should be taken down completely.

Infuzze Gold-toned anklet with cross-shaped danger by old by funfash. Product code is 1517825.

It was myntra sale day. I was browsing thought handbags and I saw one I liked. I ordered it in 2nd of Jan. It came to me on 6th of Jan. When I opened the seal I came to know it was damaged from some parts. I called the customer care, they said it will surely be exchanged once the product will be in stock and said for a wait period of 2 weeks.I was in touch with them in between. I then called them on 23rd saying I don't want the exchange as it didn't came in stock rather I would prefer a refund of my money. They said me to attach images of the detect and images of bar code. I did the same and after 2 days I got a reply saying it have been through proper quality check and the damage is not from our side and they even cancelled my return request. It was 1.7k bag and now I am stuck with a defective bag that myntra is even denying to return. If it would be my fault I would have accepted it. But I got a defective bag and now I am stuck with it. Please if anyone seeing this help me out.

Hello i got a response that the complaint is short, But the compliant is totally what i wanted to complaint about, plus it must be better for you as well to read and know the complaint quickly.. Any ways here is the complaint, My name is Sachin, I had purchased a trouser from Myntra, Order No:[protected]-9267403
Placed on Friday, January 06, 2017,

ITEM PICKED UP Return No is: 20614880
order was placed on Thursday, January 19, 2017

I had given the bank details either, yet their refund process has to take more than a week. Too much time. In Expanded description, It has been alot of time span i'm waiting for the refund, it shouldn't have taken such longer time to process it. Dull process and i expect it to be done in time, and not like half a month delay.

I have created a return request on 10th January 2017. I have contacted myntra executives 4 times till date as my return end date is being crossed. I have logged a complaint through call, but no use, still the products are not being picked. Everytime I call myntra executive I hear response saying that I won't need to call them back, but nothing happens.

Complaint id: [protected]
Order id:[protected]-7426603

Hi Team,

I placed an order of 1500 Bosini Jacket on 30th Dec 2017 and Mynra commit to placed on 11th Jan but i didnt get the same, again they gave me date19th and again i didnt received and they gave me 24 with 400 coupan.

The problem comes here that they are not able to placed my order till todat 25th jan.

I wasted my couple of hours and more than 100rs on the call as well so i want from your side that either give me more coupan or give more discount on the same product.

I know this is very cheap that i am asking for 100 rs but you cant give me the price of my hours so just finr to the Courier team and also i want your response in the form of MONEY because you cant give me apart from that also please do not apologies otherwise to be very honest before 1st of feb you will get the 2 notice

1:Consumer Court
2: RTI

Thanks
Gaurav Dudeja
[protected]

December 30 I booked my order in myntra order no:[protected]-2442403... I received my ordered in 13 January... but the product is not good for me so I returned my order on 14 January return no:20267319... the problem is an still I am not receiving amount on my account... I paid the amount via debit card transaction... still I am not receiving my money on my account...

I ordered a sweater and a Jacket from Myntra.But I did not like both the items after its delivery.So I returned both the items.My return was picked up on 28/12/2016.. return no 19577525 and 19577483..but till now I am not receiving my refund Money..I am very disappointed.. request you to transfer my refund Money as soon as possible.. otherwise I have to make complain in

My name is Madhusudhan and I did an online shopping with Myntra on the 4th of Jan 2017. I logged in to Myntra with my gmail ID which is k.[protected]@gmail.com. I did some shopping and placed an order with my Gift Voucher and the remaining amount i paid with my credit card. After the payment, when it was redirected back to myntra i got a message that the transaction did not happen as one of the items which i ordered was Out of Stock. I immediately called the Myntra customer care and they told me that the amount to the Gift Voucher and the Credit Card would be refunded within 48 hours. It did refund back but only the credit card amount was refunded but not the Gift Voucher amount which is still pending. It's been almost a month now and still no response from the team. Could you please let me know when the Gift Voucher amount will be refunded back to my account?

Hello,

I am Alankar Patil

On 18th December 2016 I tried to make order on Myntra.com by name of My sister Smita Patil. I didn't get any message and neither my order get placed. But my Rs.1057 has been deducted from my account,
I have that entry of amount get deducted from my bank account.
Today is 25th Jan 2017. It's almost 38 days and they are still asking for more days.

Myntra have delivered my a defective product as mentioned in the below order.
Athome by Nilkamal Black Wall Mirror-order 1035293~1925215~3250701 [Incident:[protected]].
Myntra simply cheating by telling we did quality check before shipping the product. In that case they would have mentioned that defective products cannot accept returns in their website as we do quality check before shipping. So that customers who can trust them will buy products form them.
They are not accepting return and decline to arrange refund.I lost my trust to buy online.
And i am expecting my hard earned money refund from myntra.

Order No.:[protected]-1739201
order name--ketan kumar

sir i order MAST & HARBOUR yellow colour sweater but due to size problem i placed exchange order size XL in 15 jan 2017...myntra give me last date of exchange 20 jan 2017..
but no one came for exchange the product..
today date is 25 jan 2017...
please resolve my problem as soon as possible.

Sir/Mam
I ordered an item on Myntra on 5th January, 2017 and paid by debit card. They are neither delivering the order nor cancelling my order, so that I can have my refund. I contacted their customer care 10 times. But they aren't doing anything. They have not even dispatched my order.

Please look into the matter

Registered Mobile no. on Myntra : [protected]
Order No.:[protected]-3730101
Order Placed:Thursday, January 05, 2017

I bought a pair of sandals from myntra.com in August 2016 as per order no.[protected] dated 8th August 2016. I received it on 11th August 2016. I had some problems with it, so I placed a return request for it on 13th August, 2016 as per return no. 16149646.

They collected the item, but cancelled my return request on 23rd August, 2016 without giving me any reason for the same. I called up their customer care a few times (phone number:[protected], but was told that the issue would be resolved in sometime. However, it did not till January 2017. I mailed them again on 11th Jan 2017, asking them to either refund the money or send me back the product. They promised to resolve the issue, but did not. Now they have stopped responding to my mails as well.

As of today (24th Jan, 2017 1:08PM) the status is that they have my money Rs. 1393.41 and the product too and are not doing anything to resolve the issue.

Now I only want my money back. Specifically not the product, because I am afraid they will send my a sub-standard product out of malice. It is a pair of sandals, which can be tampered with causing me to lose my balance and fall and get hurt severely (it has happened to me earlier, so I am particularly wary).

I am attaching the chain of correspondence between them and me and request you to kindly sort out the matter at the earliest.

Please find below the correspondence chain between them and me:

1/24/2017 Gmail - Your Myntra return request cancelled [Incident:[protected]]
https://mail.google.com/mail/u/0/?ui=2&ik=9f24bbcb3c&view=pt&search=sent&th=159b...⇄ 1/6
Anubha Pandey
Your Myntra return request cancelled [Incident:[protected]]
2 messages
Myntra Thu, Jan 19, 2017 at 3:25 PM
ReplyTo:
Myntra
To: [protected]@gmail.com
Subject Your Myntra return request cancelled
Response By Email
(Sanjog Pattnaik) (19/01/2017
03.25 PM)
Dear Anubha,
I am really sorry to know that you have not
received refund of your returned product "Red
Pout Women OffWhite
& Red Striped Wedges"
pertaining to order number "[protected]". Please
do not worry, let me assist you on the same and
sort this out at the earliest.
Upon research, I would like to inform you that the
issue has been already highlighted to our
concerned team and please be assured that they
are currently working on the same with utmost
priority.I would kindly request you to please allow
us a maximum time frame of 1 business days on
or before which our team will get back to you with
an update on the same.
Please take this is one of the rare instances
where we have not met our own standards and
will ensure that we do not repeat such instance in
the future.I request you to treat this incidence as
an exception and not as a yardstick to evaluate
the quality of service we strive to provide for our
valued customers.
Your understanding and patience in this regard is
highly appreciated.
Thank you for shopping with us. If there is
anything further we can help you with, please
revert to us as we are available round the clock to
assist you in the best possible way.
1/24/2017 Gmail - Your Myntra return request cancelled [Incident:[protected]]
https://mail.google.com/mail/u/0/?ui=2&ik=9f24bbcb3c&view=pt&search=sent&th=159b...⇄ 2/6
Have a great day ahead !
Regards,
Sanjog | Myntra
“Everything You Need To Look Good”
Customer By CSS Email
(anubha) (19/01/2017
02.30 AM)
Hi,
You had assured me through your email dated
11/01/2017 that my refund problem will be looked
into and fixed by 17/01/2017. However, it is past
18/01/2017 and I have not had any further
information regarding this. Nor has my amount
been refunded.
I request you to look into it and get back to me at
the earliest.
Hoping to hear from you and get my amount
refunded ASAP.
Like I mentioned earlier, if it is not possible for you
to refund my amount for any reason whatsoever,
then please courier back my product to me.
Awaiting a quick resolution to this longstanding
problem.
Regards,
Anubha Pandey.
[protected].
On Thu, Jan 12, 2017 at 4:03 PM, Myntra
wrote:
Response By Email
(H Shamshuddin) (12/01/2017
04.03 PM)
Dear Anubha,
I am sorry to know that you have not received
refund of your returned product "Red Pout
Women OffWhite
& Red Striped Wedges"
pertaining to order number "[protected]". Let me
take this opportunity to help you in this regard.
I would like to inform you that, I have forwarded
your request to our Logistics Team to look into this
and do the needful. For which, we need a
maximum of 3 business days (17th January 2017)
to have a fix or an update. In most of the
situations, we solve it much before that Please be
assured that this will be expedited at the earliest.
Please take this is one of the rare instances
1/24/2017 Gmail - Your Myntra return request cancelled [Incident:[protected]]
https://mail.google.com/mail/u/0/?ui=2&ik=9f24bbcb3c&view=pt&search=sent&th=159b...⇄ 3/6
where we have not met our own standards and
will ensure that we do not repeat such instance in
the future.
Further, I would like to inform you that we do not
have an option to edit / delete the account details.
Your understanding and support is highly
appreciated.
It was a pleasure to be of your assistance today.
Thank you for choosing Myntra as your shopping
destination.
For any other information please write back to us,
we are available round the clock for you.
Regards,
Shamshuddin | Myntra
"Everything You Need To Look Good"
Customer By CSS Email
(anubha) (11/01/2017 11.35
PM)
Hi,
This is regarding order number[protected], item:
Women off white and red striped wedges (size 4).
I had placed a return request for this item
because there was some problem with the fitting
of the shoes. Following this, the item was duly
collected from me and a Return ID 16149646
generated for the same. However, for no reason
whatsoever, the return request was declined. This
mail is a part of the mail chain stating the same.
I called up your customer care a couple of times,
but no satisfactory explanation could be provided.
They said that the problem would get resolved in
sometime (some glitch somewhere). However, 6
months gone and I am still awaiting my refund.
The current status is that I paid up Rs. 1393.41 for
a pair of shoes. At the moment, I DO NOT have
the shoes, nor my money, nor any mail or
intimation from Myntra regarding the same.
In case the return request was declined, why was
the item not sent back to me? You cannot keep
both the product and the money. No satisfactory
explanation was given as to why this return
request was declined in the first place.
Ironically, there was an exactly identical pair of
shoes (in a different colour) in the same order id,
whose return request was accepted and the
amount promptly refunded.
1/24/2017 Gmail - Your Myntra return request cancelled [Incident:[protected]]
https://mail.google.com/mail/u/0/?ui=2&ik=9f24bbcb3c&view=pt&search=sent&th=159b...⇄ 4/6
I have been a regular customer of Myntra's and I
find this kind of service not up to your usual
standards.
I request that:
1. Either the amount be immediately refunded to
me, or
2. The product be sent back to me right away.
Your telephonic support has not helped me at all
in this matter, so I am being forced to mail you.
Please resolve the matter immediately.
Looking forward to a prompt resolution from you.
Regards,
Anubha Pandey.
[protected].
On Tue, Aug 23, 2016 at 2:33 PM, Myntra
Updates wrote:
Return request cancelled
Please contact our customer care for further
help
Return number: 16149646
A. Your return item details
Size:
EURO37
Qty: 1
Red Pout Women OffWhite
&
Red Striped Wedges
Price Rs. 1995.00
Discount Rs. 601.59
Total* Rs. 1393.41
( * Any shipping or faster delivery charges paid, are non
refundable )
1/24/2017 Gmail - Your Myntra return request cancelled [Incident:[protected]]
https://mail.google.com/mail/u/0/?ui=2&ik=9f24bbcb3c&view=pt&search=sent&th=159b...⇄ 5/6
KNOW MORE
Why was my return request
cancelled?
This may have happened because:
You cancelled the return request
Pickup was attempted thrice.
You can raise a new return
request if you still wish to return
the item
Item was picked up but it failed
the quality check
To know more, click here
Need help? Get in touch
We are happy to help you. For any
assistance contact us.
Question Reference #[protected]
Note: We do not demand your bank or credit card details over phone. Please
do not divulge these details to fraudsters claiming to be calling on behalf of
Myntra.
This mail is intended only for [protected]@gmail.com
Track Cancel Return
[0
0 1 :0 0 5 0 2 8 :5 2 9 2 1 ]
Anubha Pandey Mon, Jan 23, 2017 at 2:37 AM
To: Myntra
Hi,
You assured me that this issue of nonrefund
would be addressed in a day. However, even after 4 days, I see no
updates or resolution of the same.
Like I said before, if for your own good reasons you are not able to refund the amount, at least have the good sense
to return my product. Right now I have paid myntra.com approximately Rs. 1500/for
nothing. You have kept the my
product and my money too. This longstanding
issue has been pending for the last 6 months and you are still not
treating it urgently.
This shows extreme unprofessionalism at your end. Please take steps to immediately address this issue.
Hoping for a fast resolution of this issue.
Regards.
Anubha Pandey.
1/24/2017 Gmail - Your Myntra return request cancelled [Incident:[protected]]
https://mail.google.com/mail/u/0/?ui=2&ik=9f24bbcb3c&view=pt&search=sent&th=159b...⇄ 6/6
[protected].
[Quoted text hidden]

I had ordered some set of cloth on 9th jan 2017, order no:[protected]-9561201 and i canceled the order because delivery date was too long but i have not yet got my refund of that order even i called to bank customer care they said that refund reference number is not there and i called to myntra customer care they are not responding properly my refund reference number is[protected] and am sending bank statement from ordered date to till now