Myntra.com Complaints & Reviews

Order number MLT[protected]
The order is showing as in Transit in app.However received physically the items and I want to return.
I had paid by card but delivery person took Cash on Delivery and told for return I need to apply seperately.
This was my personal 1st shopping from Myntra and with this bad experience wherein I cannot even easily reach out to Myntra person for contact . This is a veryyyyy bad experience.
Can someone please call me urgently as I am not sure what is the status and I want to get refund

Iam parches new balance shoes very poor quality products duplicate product missing tag issue not return product not used full sarvice only time'paas apki pareshani samjha sakte hai mah kuch nahi kar sakte

I had ordered three ishin dresses as follows:
1. Yellow floral dress
2. Women Orange Schiffli Pure Cotton
3. Yellow Ethinc Motifs embroided.

Out of the three dresses ordered mentioned above against Order ID : 1217130 [protected], Surprisingly None of them got delivered. Instead some other product was delivered which i had not ordered. After this i had raised a complaint on the Myntra App on 14/10/2022 but no revert was received. On 15/10/2022 i called on customer care and i was told we are working on your request but still nothing has been done from your end. I have sent multiple emails on [protected]@myntra.com but no revert has been received. On 16/10/2022, I was shocked to see that you had cancelled my order without my consent and initiated the refund. I had again put an email stating that i never asked for refund instead i had only asked for delivering the product that I had paid for as mentioned in the message above but still no revert has been received. Today on 16/10/2022, i had called customer care and spoke to Shweta and Aditi who could not provide me with any proper response and kept saying we are looking into the matter. Also, they had kept my call on hold for good 15 minutes each. After wasting my time I was given an answer that we are processing your refund and are sorry for the inconvenience. To this i had again replied, ”I don’t want any refund, Just deliver the correct product that i paid for”. In response, i was again asked said that we are processing your refund and you can order the same product again. However, I can’t do that right now as the size is not available anymore. The issue regarding the size was also shared with your customer service executives but they said we can’t do anything and are sorry and also your refund is being initiated. Again, my order was showing cancelled without my permission. My question to you is, How can you cancel the order without my permission and when I’m asking you to deliver the correct product I’ve ordered then why can’t that be done????
Also, you have delivered the wrong product to me and now are easily running away from this situation and have harassed me to the level that i have lost all confidence in your services. You can check that I’m your elite customer and doing something like this to me is a very common thing at your end i suppose.
I once again request you to deliver the correct product at the earliest. Don’t cancel the order without my permission.

Regards
Charu Gupta

I ordered 1 t shirt and 1 jeans from myntra i got only 1 jeans t shirt was missing and that jean s was not that i ordered that was wrong item so i raised issue and they didn't resolved my issue pl, help

I had ordered a dress(street 9, beige colour) which was delivered to me on 23rd september by Myntra. I tried the dress out but due to quality issues i decided to return it. I requested for the return and it was picked up on 10th October. No tags were torn or anything that came with the product. I even preserved the package it came. After the message was sent on my mobile that the pickup was successfully completed i got another message saying my return request was "put on-hold" as it "failed to pass the quality check". I called up the customer care and they informed me that according to quality check "the product has been used". I can swear i have not used the product. Even the product which was returned back was in the original condition as it came. No tag was torn, no zippers were broken, there was no stain, no odour, nothing. It was perfectly new. It was very surprising to me Myntra would do such a thing. On top of that they are not refunding my money which is a Rs 1k+ costly dress. I have done shopping from other e-commerce sites and have never faced such a thing.

Now i feel like i have been cheated. Now i have a product with me which i don't want and not only can i not return back but my money has been taken and not refunded. In the app it is mentioned 30 days easy refund but I am not getting back my refund. Moreover i am made to go through false accusations and wrongfully cheated. What if it was a defective product? I did not do a "quality check". If the product is undamaged then why on earth am i not getting my money? I want my money back! I want the refund.

My account registered with [protected] got hacked and my Myntra wallet money 5000 rs stolen due to poor security of Myntra.

I got a call at 7.24pm that my order got delivered to my given address. Since I wasn't there, I told him to give it to the hostel warden. To cross check I asked him the Warren's name and he even said sunita(our warden's name). But when i reached my hostel there was no parcel received by any of the wardens. I checked with them, they said no one came with the parcel at 7.24pm. But it is showing delivered on my myntra account. I tried calling on customer care numbers available on the site but no one is answering and half of them are invalid numbers. Kindly look into the matter and revert back.
My order was a men's watch of around 1, 500 rs. Approx.

I Ordered a Adidas Originals Tshirt from Myntra on 14th
Order ID # 1217633 [protected]
Product was loose I returned immediately when It got delivered on 15th same day itself it got picked up and after some time it shows that return on hold and product was sent to me today 16th oct 2022 delivery guy looked over the tshirt it was neat what I remember tshirt has a white collar it is somewhat dirty that delivery boy said today while returning the product to me when he did pickup we didnot see any such dirt delivery boy told you will get refund within 1 hour and product was sent to me back now I am not getting refund they have raised complain .
ISSUE DETAIL-IN[protected]

Hi, i had a account with phone number [protected] in name of Ron Agarwal and the account was having 803 Myntra credit points. After approx 20 reminder calls to customer support and sending 3-4 mails also my query is not resolved and now my account has been deleted by Myntra.
I want my Rs 803 back in to my bank account or either reactive my Myntra account with 803 credit points

Myntra canceled my order of noise watch

I have returned an item which was picked up on 19th September 2022 but I have not yet received the refund for this order (return id - [protected]

Order No.[protected]-6046803
Return Id. - [protected]
I ordered a Wildcraft Unisex Black Lunar Laptop Backpack on 02 Oct 2022 and requested a return on 03 Oct 2022 because of quality issues. They asked me to self-ship the product so i send it by DTDC courier and the product is delivered to them on 12 Oct 2022, Then I got a message from Myntra that the return has been put on hold and it failed the quality check. When I contacted customer care they said the price tag is missing, then i told them that i have pictures of product with price tag attached to it before shipping the product, then they told me that product was damaged, then i told them product quality is the same reason i returned this product. After that, they ask me to wait for 48 years. even after 48 hours, i got no update from Myntra. neither i get replacement nor refund of this product.

I returned a product as they shipped the wrong product and no exchange offer was there. They took the product and did not initiate refund, customer care team is useless. No action taken. Please help

I have ordered a product from myntra (Tracking no: MYNP[protected]) on 29th sep 2022. the expected delivery date is 7th oct 2022. but the item is not delivered yet.i have raised a complaint regarding the issue but they have closed the ticket with out any resolution again i have raised a complaint today but the customer support executives are not giving proper response. i need an immediate resolution on this issue.

I order a Samsung Galaxy Watch 3 on 2nd October 2022 which was supposed to be delivered on or before 7th Oct 22. Today is 14th, but still product has not been delivered. Complaint has been raised on 8th Oct regarding delayed delivery. Every alternate day I contact Myntra customer care service but they just say dont worry sir you will surely get an update. Keep patience. What the hell ?? I had patience for almost 8-10days. Hut still they want me to keep patience.
Order number and details are attached.

I ordered a black ribbed tie up choker neck regular top with order number[protected]-3904601 from Myntra. And when I received the cloth on 23/09/2022 it was unstitched from back and was of plus size. I had to leave for a meeting same day so I requested a return after coming from the meeting. I raised the request within return period of 30 days but the Myntra team denied my request saying that my the cloth failed quality check even though...

I ordered a black ribbed tie up chocker neck regular top from Myntra with order number[protected]-3904601 and i received a torn unstitched top and it was plus size when I received my order on 23/09/2022. On the same day I had to leave for a meeting so after coming back home i requested a return and the cloth was unused with all the tags in it. The Myntra team denied my request and they told me the reason that quality check failed. They...

I put a product for return and everytime I received message saying RETURN PICKUP FAILED...the FACT is I NEVER RECEIVED CALL from the delivery agent and NO EFFORT was made to pickup the product..
I want my money back and the product to be RETURNED.. this keeps happening even after filing complaint with Myntra support .
Please make sure that the product is picked up..

I am a regular customer of myntra but this time i was not satisfied by the product so i returned it on 2nd oct and didnt receive the refund yet. And even tried to contact the myntra but no response is shown wrote many mails too but no response very much disappointed.

My mom (name Nirmala) created account on september 28 through mobile number [protected] and made orders worth of thousands of rupees one of order id is[protected]-8716601 and then afterwards when she wanted to login again for exchange of one order she was not able to and since then first we were told to send documents which we have sent 4 times and everytime they say that we have not recieved documents.

sending documents govt id to e-commerce website seems odd to access own account still we sent it but everytime we are told that to send again due to some or other reason, 1st time they told they have not received 2nd time they told that we sent aadhar card but we had sent voter id only, and rest of the two times we were again told that your email is not recieved its been a week now but this remains unresolved.

and everyday we are told same thing to send documents and wait for confirmation, its really frustrating because there is limited time for the exchange which we will not able to, it has been worst experience with endless discussion with their support team but with no resolution.

Not able to access own account, requring to send documents and then no resolution after sending it for four times and waiting for one week has been worse ever experience, we just want to access our account to exchange and manage our orders.

Kindly resolve this. email id - nirmala.[protected]@gmail.com