Myntra.com Complaints & Reviews

I recently bought an article from #myntra, in that the mrp tag has scratches on the price amount. When i tried returning the article due to size mismatch, customer care is saying that it cannot be returned and stating the reason that the tag is having scratches. Moreover they are asking me images at the time when i received the article. How can i provide the images at the time of receipt of article. This is ridiculous, seems that #myntra is dumping it's old stocks to the customers.
Now when i raised complaints to the customer care, that complaint is closed, dropped several follow-up mails but no response yet.

This month july 2nd myntra kept some flash sale at exactly midnight 12:00 pm.. So, i tried to buy shoes and socks which costs around 850rs. While am trying to purchase that product via kotak net banking. Otp (One time password) also verified. But, suddenly my ordered got failed.. But, my amount got debited from my bank. So, i called to myntra customer care number which was +[protected] and i explained my issue to them. The very next day i. E on 5-7-2016 i got reply from there in message form. Like,

"dear customer, we regret to inform you that your account got debited but order could not be processed. We have initiated refund it within 7-10 days. We regret the inconvenience caused. Please accept a coupon of rs.400 off on rs.1000 as a goodwill gesture. Coupon details will be shared with you within 48 hours"

But, today is[protected] but, still the amount not yet credited to my account. Please, contact me to get clear idea about the problem.

Name: mamidisetty diwakar
Email id: [protected]@gmail.com

Hi its ibadat I had ordered a blow dry brush with order no[protected] I had ordered it on 10 July and the expected date in which it had been delivered was on 18 July bt I haven't received my order plz look at it and send the delivery as soon as possible.

I have ordered a t-shirt and a jeans in myntra and i was expecting that soon. But not sure no one has called me or intimated me about the product delivery. The courier boy has dropped the package in some other address and not even cared to call me.

When that particular owner of the wrong address called me and intimated about the package i didn't even know that the package has been delivered.

When i have tried...

My order number is[protected]. I placed a return request and the expected pick up date was 16/07/2016. My return is still pending as nobody came for picking up the order. Please let me know when the item will be picked up.m its already 18/07/2016 now.

Hey there,

Warm greetings for the day!!!

I have purchased a shoe through myntra online portal and now want to exchange due to size issue but the customer care and the website is not providing any related facility (Even committed in the sales invoices). They are saying pickup facility is not available and no return form is there for download so that i can send the product through manual shipment process.
Below mentioned are the product details :

Order no.[protected]
Order placed date : 12 july, 2016
Date of delivery : 15th july 2016
Price : rs. 2, 358.56 / 1 item
Name of shoe brand : dc trace tx blue

Please look into issue and do the needful favor.

Thanx in advance for your support.

‪#‎myntra‬ just fooling me, i raised return request on 14th, today is 18th but nobody yet turned to pick up product, look like they don't value their customers... Again they using my money from 4th july so #myntra should pay me compensation for using my money and wasting my time, also spent over rs100 phone bill to talk to their agents... This is what i... Got... Think before buying... They will spoil time...
Email script:
Auto-response by (Administrator) (18/07/2016 11.02 am)
Dear customer,
Greetings from myntra!
This is just a gentle reminder that we are waiting for more information to resolve your query, as it has been 24 hours. May we please request you to send the information requested in our previous email, to help us resolve your query faster. We at myntra are always keen to resolve our customer’s query in an expeditious manner and provide the best experience possible.
If your query has been resolved, there is no further action required from your end. We will automatically close the case, if we do not hear from you in next 24 hours.
Regards,
Myntra
Response by e-mail (Abhimanyu kumar) (17/07/2016 10.59 am)
Dear shekhar,
This e-mail is regarding the order number[protected].
Please accept my sincere apology for the inconvenience caused and delay in response.
It is never our intention to cause such frustration and i assure this issue would be dealt with utmost priority. We at myntra always ensure that our products undergo the most stringent quality tests before being packed and shipped out.
Thank you for sharing the images with us.
I regret to inform you that without the image of the item bar code, we will be unable to forward this request to our concerned team.
I request you to share the clear image of the item bar code of the product.
Bar code is a 12 digit number starting with '100'.. Found on the sticker pasted on the transparent polythene cover in which the product was packed.
I would also request you to mention the product name or style id of the product.
Please look into the below image of the item bar code for your reference.

Awaiting your response.
Regards,
Abhimanyu | myntra
“everything you need to look good”
Customer by css e-mail (Shekhar thorat) (15/07/2016 10.15 am)
Does this distressed? I see it on both legs...
On fri, jul 15, 2016 at 10:08 am, myntra wrote:
Response by e-mail (Ruchi johri) (15/07/2016 10.08 am)

Thank you for contacting us!
It is always concerning for us to learn about customer's complaint regarding the product quality/experience. There could be certain circumstances beyond our control where you could receive a defective/damaged product or a product that is not the same as per your original order, please do not worry as we will certainly ensure resolving this matter at the earliest.
In order to investigate this matter, i request you to share the following details by replying to this email:
1. Reason for return/ describe the issue :
2. Is the product unused and unwashed:
3. Are all the tags original tags/packaging intact: yes/no:
Also, i request you to share the following images as well by replying to this email:

Incase the product received is defective, please provide us the image of the product highlighting the defect along with complete product and tag images as shown:
Incase you have received a wrong product, please provide us the image of barcode along with the product & tag images as shown:

Also, request you to keep the product in unused and unwashed condition with it's original tags/packaging intact.
Please know that this process may take up to 3 business days from the time we have received the images. However be rest assured that we will treat this case on priority to provide you with a resolution as soon as possible.
We love our customers and highly value your association with myntra.
Regards,
Ruchi | myntra
“everything you need to look good”
Question reference #[protected]

Sir,
I order one of the product form myntra, on 10th juy 2016. I received on 15th july my order no[protected] but the product of the size were too small. So i requested for the return on 15th july 2016 and my return no: 15349464 but my return product has not pick up yet and their is no such notification of the return form last two days and even myntra associate did not contact me.

I have purchased a bag from myntra and made the payment through online credit card on 5/7/2016 and still no get my product, they told me delivery date of product on 9/07/2016 and they failed to deliver and again they gave me date 15/07/2016 and again they failed the date, now i m getting harash, hence i have paid the amount, m nt getting my money value.

Hi
I had tried ordering some items from myntra but the payment failed twice of amount of rs. 3323
Although the amount got deducted twice from my bank account. I had already registered complaint and they
Refunded amount for only 1 transaction. Myntra people are saying that they didn't get the amount and bank
People are saying they have debited the amount so ask the third party.

The refund for order id :[protected] an amount of rs 3323.21 is given and for another order id :[protected] for which the same amount is debited is still not processed and was being denied but now all they are saying to wait for over 10 days.

The delivery boy arrived with my watch which i ordered from myntra and the bill was of 449rs so i gave him 500rs he immediately refused to take, and asked me to bring exact 450 change. I opposed and he told me its your fault you should keep change and asked me to bring change from anywhere otherwise he will return the order. He gave his phone no-[protected] his name sunil mhatre and he went delivering the order. Please myntra look onto this matter

I have purchased a legging and a kurtha along with other items,
The kurtha was small and the legging had tears when i got them. Returned the items and got a call from customer care saying that they are going to send the item back as the tags were missing. How is that possible when the person who collects the items only takes it back if the item is given with a tag. After few days even though i explained the whole situation i got the item back by post and the amount for the kurtha is not paid back yet.

I am going to publish this in social media and go to consumer court and also keep my friends and family from purchasing from myntra.com

If you really care contact my in [protected].

I made 2 transactions worth 32k altogether on 22.05.2016. While i was at it there was a glitch mentioning that the purchase could not be completed. That was why i tried twice but nothing happened. However the amount was debited from my kotak mahindra account. Both the parties keep asking me to send proof but who would have thought to make screenshots at that moment. I have contacted the bank but they have not been very helpful either. I just want to get my money back. Please help!

Brought a 7500 inr jacket for moving to sweden. As per the description, the jacket is a two layer thermal wear which are independent. The outer layer can be worn without the inner one and vice versa. (Http://www.myntra.com/jackets/columbia/columbia-blue-bugaboo-interchange-jacket...⇄

The item was delivered with intact packaging. But upon checking the contents, only the outer blue jacket was included in the package. The outer jacket is totally useless on its own in swedish climates.In effect i lost 7500 rs due to myntra's negligence.

Even after requesting a return. They are honoring me with a response. Which is exactly opposite to their claims that a representative would contact within 24 hours.

Future customers please be warned.

You have cancelled my order no[protected] dated 03july 2016, tell me whyas soon as possible.

Sir i place an order from madhira, khammam dist, telengana state on the date friday27th, june.2016. Order no[protected]. However in my area delivery option is not available but amount debited from my account rs 2851.17 on point of sale no is70012068. Txn#[protected]. Canceled on tuesday, 5thjuly, 2016. Still not receive my paid amount. Plaace an order from vector e-commerce private ltd. Located in mumbai. Please resolve my problem.

I placed an order on 1 july and my amount was debited from my account then only. but on 2 july info came that order has not been placed due to some problems with payment and if amount ahs been debited will be refunded to me. but till now it hasnt been refunded to me.
They dont answer on twitter and even dont reply on mail. when i called them they told me to wait for another 7 days for them to provide me transaction number of the refund.

My track no:mynp[protected] and order no.:[protected]. I have problem in my shippment. They have cancelled my exchange without informing or contacting us. Simply they cancelled due to insufficient address. What about my shippment when is delievered to me for the first time they don't have any insufficient address problem and when it is for exchange without informing or contacting us hw can you cancel it. I just liked the product which i got for the first time but it is too large to me.. Soo i need the product of my size.. Plot no:11 h. No:30-265/11/11, sainthapuram colony, dr a s rao nagar, near ecil, hyderabad, 500062 contact no:[protected]

I ordered a watch from myntra. Order no[protected]. I got the message on 14 july2016 that it is delivered but it was not delivered, so i called to myntra custmer support. They told it is already delivered and they will check. On 15 july 2016, the parcel was delivered at 11 a. M. The packet was teared off. It was folded and stick with tape. It contains empty covers and magazine papers. The watch is not there in the packet. I was not present at the delivery time. It was delivered to the reception in my hostel. I did'nt get any call from delivery person before or after delivery. I am trying to call myntra customer care but it is not reachable. I also have cc tv footage from the time he delivered till the time i recieved the parcel from reception. It was not tempered meanwhile.

Dear myntra,
I'm dr. jaya bharath reddy, ordered voyage unisex sunglasses 5809mg1053, size 51, order no[protected], order placed on july 3, 2016. courier by ip, track no an[protected]in.
Product delivered on 15th july, afternoon. but after i opened the parcel i didn't find any product but only papers... i'm sending all images related to parcel.
So i'm requesting you please collect parcel and refund my money back immediately.
I purchased products total value of 25000 rupees which are about to deliver in 2-3 days... i'll not accept any of those products till u resolve this issue..
Respond immediately to my problem...
"""otherwise i'll reject all products i ordered.""""