Myntra.com Complaints & Reviews

I have order my product on 1st of September and it’s going to be a month since they are telling me to wait 24 hours more since 1 month…they really giving me hard time by testing my patience…literally they have been telling me to wait 24 hours since 10 calls which i hv made…they really meed to be scold on this

I would like to highlight faced by me as a customer from the customer service till manager along with courier services.

I received a product on 8th Skechers and informed myntra that i received different model and color of shoes as brand is same.

Myntra open an investigation and approved my request on 9th and same attached in this email.

After that courier boy came and insulted my family regarding the same and denied to pick up then again complaint was open why pickup denied.

Then suddenly reinvestigation opened. After 10 days a manager called me that they have sent me correct product despite the courier person came on day before yesterday came for pick up and after pick up he didn't update it. When i ask from courier manager he said OFP dexter se by mistake hua.

Now i lost my money as well as product.

I need my money back as per consumer act law seller needs to fulfil the promise for what he is taking money.

I request your immediate attention to this

My number is [protected]

I bought a vega 9 in 1 cleanser from myntra in around 2000 rps n i got defective n damaged one wch is not working..so i requested for return...as it is clearly mentioned in return policy they vl tk return but when i contact to custoner care they told u contact to vega n get it repairec there...i paid for a new product so y i should get repaired one as well as i bought from myntra so why i should go to vega center...i feel mentally harrased n troubled...

Us polo ki jeans mne 8th September ko return kar di thi uska refund dalne ki jgha vo log fr se return maag rhe hai mere se jab mne return de diya to kha se return duga m mne ek pic bhi send ki thi un logo ke pass usme saaf dikh rha hai ki 8th September ko picked up ho gyi thi or mere pass pick up agent ki call recording bhi hai usme sab kuch clear ho jayega aapko ki mne return de diya tha usko

I found few t shirt in myntra good after so many failed attempts, but it was out of stock, i put that on my Wishlist now it is almost 4-5 months, that product is still out of stock..
Product code[protected] & 12352168

I ordered a black jacket from myntra, but received a pink t-shirt. Even after chatting with them, and calling them multiple times, they didn't provide me with a refund or a return or an exchange for the wrong product.
The brand sucks for the customer support which is in namesake only.

I ordered my shoes from myntra which had a defective product and packaging. Even after chatting with them, calling them multiple times, they didn't provide me with a refund or a return for the used product that they delivered to me. Instead of helping me they created false statement that they checked the product before but it's totally wrong.

I have received my order but the order status is not updated because of which I am not able to return the product.
I called customer care and she told me there is nothing she can do about it.
Worst customer service ever. It has been a week and I'm trying to get in touch with them, but still no response.

I got a clutch which has defected and i immediately applied for exchange for that product. Now the delivery guy came today after seeing the defected product he said he will not exchange and i contacted the consumer care also for the same and they denied this too and said they will see this on 24th sep.

I ordered this clutch as i had to gift it to someone and they have such a bad service. I told them even that its urgent and what is our fault if these guys deliver us defected products ???

Hi have ordered a product on 18th sep, got a delivery message on 19th that it has been delivered but i didn’t receive it. I called the delivery boy. He didn’t receive.. callwd the customer care and conplained they said will investigate and resolve.. still i didn’t receive the product and They have closed the complaints and not registering any complaint.. i called the customer care and they are not registering the complaint and saying as per investigation .. the produ t is delivered.. where i have not rece. They are not listening at all. I am a regular customer of mynta but i have never expected this from myntra .. see my record first befire any conclusion

My order got cancelled on 17th September but it got delivered the next day and the delivery status on the app is still not updated from cancelled to delivered. I need to exchange the product to a different size but because of the cancelled status I am unable to do that and I’ve called myntra help centre 3-4 times and my issue is still not resolved.

Hi Myntra Team,
I had purchased a VIP trolley and it got delivered on 13th September 2022. Next day, I got a message and phone no of the pickup agent that the order will get picked up. I tried calling the agent entire day and he did not show up. I got message that the return got failed. I then filed a complaint - IN[protected]. They assured me that the issue will get resolved by 19th. I got a message today that my order will get picked up. Today also no one came and i got message that my pickup failed. No one called and came to pickup and it gets failed because no one takes my order. My order no[protected]-0259403.
Attaching the screenshot below.
Please help.
Regards,
Shweta.

I just spoke to the supervisor at myntra about the convenience levied on my account, the quality of the products is so low that the customer is bound to return them, The supervisor and the executive have just attitude filled about Myntra!!!
Myntra is a BRAnd... its a platform where sellers sell their [products.
The charges are so uncalled for and NO prior notifications or no updates on mail to such charges, DO Quality on the products that you are adding, Do less Photoshop and STOP Adding FAKE reviews!!!
The customer return will come down, you will not have to fleece the customer by charging convenience fees and all stuff!!
I want that you return my cash... and I no longer want to do any transaction on Myntra!!

I had ordered certain items and received them today as well but these are not showing on Myntra's app when I log in, maybe because of some technical glitch. I have logged in a thousand times but the problem doesn't seem to go away. I want to exchange a particular item but am not able to.

Hi,
I have been your customer for a long period but I have never faced an issue regarding Delivery or any other cause till date, the issue recently took place was a very worst experience. A few days back also faced an issue with the delivery person for a return Item which was been solved on the same day and the Delivery person accepted that it happened mistakenly. Again with the delivery now I am facing the same problem and the Logistics Team is simply denying their fault.
Order ID # 1214687 [protected]
Issue Recreated: IN[protected]
On 13th September the Delivery Person called me that he left my Parcel in the Main Gate.
I have asked the securities who were on that time they said Myntra delivery came but there is no parcel in your name from Myntra. There were 2/3 parcels but non of them is in your name.
I tried to call the delivery person that this time also he missed to deliver my parcel but the call was unable to connect.
I raised a complaint on the 14th of September as on the 13th till late evening I was searching my Parcel and asked for the same to all the securities who were on duty at that time. The Security Officer also confirmed by enquiring all the securities that there was no Parcel from Myntra in my name on that day ( 13th September 2022 ).
After Raising the Complaint IN[protected] on the 14th of September, I got a call from the Logistics Team that this time the person is not the same who misplaced your return that day this time one different person came for the delivery and he had delivered. I explained to the Logistics Team that there are no Possibilities of getting misplaced or stolen as there are Cameras on that spot. Then on 14th only I got a message from Myntra that your issue has been resolved and the information provided is that your Product is been Delivered. I contacted Myntra Team to reopen the issue and Myntra customer support assured that there will be a reinvestigation which will be resolved by 17th September 2022. On 17th September I got a reply that your order has been delivered so the complaint has been closed and no further step will be taken to Deliver the Product will be done. The conclusion given by Myntra Team is not at all justified as I am telling from the very first day that the Logistics team has misplaced or lost my Parcel and had not delivered any parcel on 13th September 2022. But Myntra Team wants to close the complaint ID by giving the conclusion which Logistics Team said them. The Logistics team will never accept their mistake and Myntra is not taking the responsibility for the product lost by the Delivery Person.
As a result of which the customer is suffering.
I would like to add one incident that took place through Myntra Delivery only, I have been delivered a parcel of one of our nearby address by Myntra only which I have returned at the same time only.
I have a document of the Feedback given after one of the deliveries done recently by the Myntra Delivery Person also I have a call recording of the conversation with the Myntra Delivery Person which will prove how much in a hurry they used to be to drop the delivery under which condition there are high possibilities of getting the parcels lost.

I ordered sunglasses from myntra which had no price tags, no serial number, and a defective packaging. Even after chatting with them, calling them multiple times, they didn't provide me with a refund or a return or an exchange for the used product that they delivered to me. Instead of helping me they created false complaints on their portal that I had used the product.

Previously also they had delivered wrong product to me and refused for the return. I had then ordered Bata sandals and what they delivered to me was muddy, used slippers which were not even from Bata.

The brand sucks for the customer support which is in namesake only.

It's about Myntra twitter handler hosting contest which isn't fair or fooling people. I've seen many participants participating from past 2 or 3 years, haven't won a single time and there are some other people winning again and again approximately winning 30k in a single contest campaign, may be somehow they linked to myntra twitter handler. It's a random selection winner contest so there should be this kind of activities happening. There is only 1 winner out of 10 winners, who isn't involved in this scam of your myntra contest. Many people have already noticed this and complaint in reply section tagging @myntrasupport yet these scam is still going on.

I ordered a 2 piece kurta and shrug from myntra on 14th of September 2022 it was pre paid and they provided express delivery of the next day
I received the package on 15th as partial.
I only received the shrug not the kurta !!
I opted out for exchange but the delivery guy did not exchange my product !!
I lodged a complaint but no fruitful response i got
Neither i am getting my product neither refund !!
Please help me

I recently ordered a Nike jacket from Myntra price was RS.2845 when the product arrived it was not in good condition and it was used it was a Nike jacket but not in good condition.then i placed a return request and tagged that quality issues..and the delivery guy picked up the product and it's on hold now and they declined my claim but i have a video proof...now please provide my refund..

I returned one product because of the size issue which failed their quality check. According to myntra, they reshipped the product but it never reached me. They keep on reinvestigating the issue. The strange thing is they don't have any tracking id of the courier service to find out where it has reached. I have lost my money & the product is also gone. They have no helping attitude & I paid for their carelessness. Then they say we are their icon members, the myntra insiders. I am now definitely going to restrict myself from ordering through myntra because of their doubtful credibility.