Myntra.com Complaints & Reviews

I am a loyal customer of MYNTRA and I have made many purchases thru the app. Today my myntra account was blocked for reason best known to the myntra team. During sales, I used to order many items but unfortunately some products don't exactly match with the pictures or quality is not as per expectations or many times size is not fit to us..In such cases we have no other option other than returning the product. I was informed by the customer supervisor that they can't reactivate my old account and that I have to open a new account with a different number. I bought a new SIM and tried creating the account, but that also got blocked, I don't know how???...It wasn't even open yet. Kindly help me in unlocking my account.

I did not receive my refund that was supposed to be credited by 6th Jan 2022 of 4 products worth rs 3000.
After calling 20 times to customer care still my complaint is not resolved.

I have ordered 4 items in Myntra on 5th Feb 2022. All are delivered but 3 items are having quality issues so I have requested a return and refund for those 3 items. but the delivery boy is not coming to our area for the pickup and 4 to 5 times he rescheduled the pickup and at last, the return window is closed for one item on 12th Feb (Order ID # 119557885534336304201). I don't know how it happened. still want to return the item and I want a refund for that item.

On Feb 14th I have returned one more item((Order ID # 119557885534336304201), but still, the delivery boy is not coming for pickup. when we called him, he directly said it's too far and only one item is there for pickup so we can't come to your location.

One more item I have returned on Feb 15th(Order ID # 119557885534336304201) but is not taking returns from our area then I have changed so many pin codes but for any location, it's not taking return, then they are asking for us to courier the item for Bangalore location. if they can deliver the items to our location, why can't they take a return from our location? I am requesting that they have to take returns from our location too.

I have ordered 2 products as i have size issues
so i tried to return them but my pickup was not
done so i called the customer service and they
told that the delivery agent commented that the
items were damaged but this is not true. The
delivery agent did not came for any pickup and
it is totally wrong. Later when i called the
customer services again they told me to wait till
12feb 2022 and they will help me with the
pickup but my pickup was not done then again
i called them they told me that the ticket has
been declined because they have send the
right products and i wad continuously on chat
with them and my issues is size and fit issues
but they are again again and saying that the
issues is damaged product which i have never
addresses and now they have asked me to wait
for 18feb2022 and again i talked to them on
chat they told me that they have sent the right
products so they cannot do anything with this.
The customer service is pathetic and they are
not trying to help me in any way.

I received a fake product on 10 feb 2022 by packaging and complained to myntra on 12 feb and then they gave me time to wait for to take it back. But delivery boy said "we don't accept fake product " So i complained about it again and they are just increasing time and i think after 7 day the return policy will be expired, so please help me.

Because of some I could pick delivery agents call & next day the products were canceled n cannot be delivered. I was waiting for the product n if i would know they cancel the order i would hv buy it offline.

Product canceled without customer constraint

I have ordered a set of 3 Jockey briefs from Myntra. The color and pattern was different from what I ordered. The moment I received the order, I knew I didn’t wanna keep it. Now they wont take my product back because apparently under the item there was a description which said “Colors and pattern may be different from the actual product” Then why did you even put up that pattern and color instead of keeping the original product? I have paid 500 rupess just to keep something I dont like? That’s so not fair

Not refunded amount
Not responding properly costmer support
They are doing fraud

Hi,

This is in regards to Order ID # 1195268 [protected] for item Ethno Vogue kurta. I have re-opened the incident multiple times to return this and getting same response everytime without understanding the issue.

I was supposed to receive the kurta on 14th Feb which had a 2 day return policy. The kurta was delivered earlier on 8th Feb when I was out of town and when I came back in town on 11th Feb and tried the kurta and it wasn’t right fit, I am unable to return it since as due to 2 day return policy.

The customer support isn’t able to provide a solution for this but this isn’t my fault either as I would have been able to initiate the return on time if the delivery was made in promised timelines.

Could you please look into this and advise?

Thanks
Hemani
email: [protected]@gmail.com

I ordered 3 pairs of shoes from Myntra and received them on 11th FEB 2022, one of which came in a box which was torn (photos attached).

I opened the boxes, looked at the shoes but didn't like them. So I put them back in the boxes as is, and initiated the return. I did not take off any tags, did not wear them even - so they were exactly as received including the torn box.

I got a message from Myntra on 14th FEB...

Hi, I had ordered dressberry indigo jeans which was delievered on friday 11th May to my address. I want to return the jeans as it’s too large for me. I tried to return through app but agent said serial number is not matching so i have to raise a complaint. I can confirm jeans is un-used and has the tag provided during delivery.
I tried to call your customer care but the product is not listed on the call.

Please help me return the jeans.

I received a missing product so I complaint to Myntra customer care to get my return.
As now return has been approved, but they telling me to self ship.
If they can deliver my product at my house why don't they pick it for return like before.
And why don't they tell before purchasing that we have to self ship.

I request Myntra to collect my product from my house.

From Pathik Saha

I have ordered a item, Green artificial bamboo floor plant on 26-th January (Wednesday) on myntra app. I was waiting for the item for the delivery as per the tracking information available in the app.
On February 5, one communication from the delivery person was found stating that my order will be delivered on next day i.e on 06th February, before 12 P.M. But i have not received the item as per the communication on that day and till today i.e[protected], i am not receiving the order, wherese I have placed order on 26th January and paid an amount of Rs.3900/.
I am doing online shopping for the last few years, but i am not facing such kind of incident before. This kind of service is totally unsatisfactory and unfortunate, we cannot expect such kind of service in future.
Hence I lastly want my order to be delivered immediately and expected date in[protected] .(Order ID # 1195096 [protected])

I ordered for athena purple floral printed maxi dress costs 1175/- order id[protected]-7396103 & the seller is apex apparels who is fraud & i think he is color blind.i ordered for purple color dress & i got blue color dress with no price tag which is clearly seller fault/mistake & when i raised return complaint myntra delivery agent rejected saying that i need an approval from myntra cc & the reason was very inappropriate stating quality check failed.im not a manufacturer nor i damaged the product it was in very good condition & i raised returned complain within one hour.what will i do with the dress within an hour n will i tie the price tags to my neck & will i roam on the streets?this is insane.why myntra is imposing such rules and restrictions on customer?why should a customer should prove that the price tag is missing/wrong product is deliverd?where clearly everything is described in the ordered page with all the details as they can see the picture on the app and the product got delivered.such things happen with other apps also like amazon, flipkart they just check with the ordered product & the delivered product, its friendly.whereas price tags, every myntra customer knows that myntra is an headache and its not ease in returns and exchange then howcome a customer will take a chance which such crap?im really worried about my money, i have already raised a complaint & they gave time till 14th feb but they are willingly closing the request and again i am calling them to re-open so, i lost trust that my problem will be solved from there side.if its seller choice to send whatever he want then why is he/she giving color options?if there is a customer support they have to impose restrictions on seller too that whatever he is sending should have proof and if anything goes wrong he/she should accept the returns in a easy way, why a customer should suffer because of seller mistakes?and coming to the price tags its like cheating a customer how come a seller sells his/her product with no price tag.customer first right to know the mrp price and also discounted price.not only in the app, price tag should be there on the products also.i feel lyk seller & myntra needs price tags only for the return and exchange products but he will sell the products without price tags.thats why seller is not attaching price tags for customers.customer has no right or need of price tags whereas a seller needs a price tag for returns.what a justice?what a rule?MYNTRA PLEASE RENAME AS SELLER SUPPORT ITS SUITS U BETTER.harass the customer on the name of approvals, rejections n quality checks n loot the money n ya ofcourse if you loot only you can give decent salaries to your employees & benefit ur sellers.customers trust is nothing for u & there suffering is happiness for you😡

Myntra failed to deliver the item in expected delivery date for prepaid orders, and blocked my registered mobile no and not getting connected to calls for raising the issue

I ordered an Invictus blazer on myntra but due to size fit issue I went for a return and gave it to the delivery boy in the same condition as it was. Some days later they notified me that my return was rejected and sent it back to me. I talked to costumer support where they told me that there was no price tag inside. But when I opened it the price tag was already there. They say they have raised an issue but nothing is working. Now I am helpless I want my money back.

I ordered a product and it showed out for delivery on 11/02/2022. After calling the delivery boy he said mae nhi aa rha kl aaunga! he was very rude! i asked him to visit the same day itself nd since thn he disconnected the calls nd blocked. customer care is very pathetic. They didnt reverted and solved the issue. sanchit executive. Delivery bot was way rude. i shop a lot from myntra didn’t expected this . resolve my issue

I ordered a jacket and it's stiching was so weak that it got teared @u underarms while trying only

Aditi Gogoi
Dibrugarh
Assam

Order ID # 1193705 [protected]
I had ordered 3 pcs of Belt and I received a single of belt which was damaged which was totally different from website product. I requested for refund request, where at 1st it got approved from Back End Team and suddenly Myntra initiated 2nd request from there end and got rejected from Myntra's side. After that I contacted them, there senior executives says that we cannot do anything. Your refund cannot be initiated and we cannot help. This means for a defective product I had to pay INR 929. Myntra has ridiculous after sales service. There after I requested for Exchange and even that got rejected by Myntra. Myntra just does not want to pay back and keep thi money with them.