Myntra.com — defective product and not giving refund

Website:

Myntra.com

I bought a product from myntra in the month of april. Received the product on 12 april. Tgis product was a gift to someone. When the person washed it for the 1st time the colour of salwar came out. I came to know about this incident in july. I finally raised the complaint on 12 jul.

They 1sty kept denying the same stating 3 months period is over as i sent them the email with the pictures in 13th jul.

When i called them again i told them that the request was raised on 12th jul which was also mentioned in the email. They still denied it.
Finally they accepted that it was within 3 months.

Then i spoke with the supervisor and asked them the reason for denying. He gave me a different reason stating its not a manufacturing defect by just looking at the pictures and not checking the product physically.
And also the sup didn't disclose any other details.

My money is wasted.

I will share the incident no.[protected]