Myntra.com Complaints & Reviews

I had ordered for Watch from myntra and till the day of my purchase online it has been more than 10 days as I am unable to get my delivery.

Also there were few ups and downs in myntra customer care service when u complain against the delayed delivery, they simply tell u in reply that the logistics people had made two attemps where I know that there were no attempts made by myntra delivery person it was fake attempt...

Even after the myntra logistics have their timings of making despatch between 9am-6pm I had received my first order by 1030 pm at night which is too late which is not safety prospects for customer to receive it and also to let people know from myntra my refund amount is not reflected or credited in my bank account...

Poor service never expect this from Myntra😔

My order number in myntra is:[protected]-8212801. It has been lost during the delivery. My dress price has been increased. So i will not get my dress for the same price i have ordered. I wanted a refund the dress with the same price i have ordered. They have given a coupon which will not compensate. It is not an issue from my end. I want the dress back.

Hi,
Order no:[protected]-1819903
Order not received yet though multiple commitments and now customer care team disconnecting my call, last 10 calls at least got disconnected in middle of it. Escalation team also worst in help, they don't have courtesy of taking ownership even. Everytime asking me to callback, since last 20 days, I'm wasting my time by calling them and THEY USED TO DISCONNECT THE CALL EVERYTIME!! Somebody named Sakshi from escalation team really behaved bad and robotic response, frustrating service, pathetic experience, not at all customer centric service.. USELESS!!!

I had ordered a top from Myntra on 19 June and they have not yet delivered it I have called 5 times in the customer care, every time they say you will get a call back within 24 hours but no call background was done.And now the last time that is the 5 the time I called the escalation team member disconnected my call.
Firstly they don't give a call back and secony when a customer calls this is how they give a resolution.
I register my complaint against Myntra service and against ms Sakshi.

R/s,

This has reference to order no.[protected]-8466401. The product i received, is incomplete (Duppatta missing), which is quite unsatisfactory. I have tried many times to get response from myntra but not get any positive reply till not.
Again i request you to do needful i this regard at the earliest.

Thanks & regards,

Ruby
Registered mob. No.[protected]
Registered email id - [protected]@gmail.com

Hello, my name is akshata inamdar. I had ordered a bulk amount of items during the eos sale. I recently got an update that 2 tops were delivered, but i have not any shipment for those 2 tops. I had my parents available at home, also the watchman did not see the person delivering anything.

It is a kind request if you could look into it and get this query solved as soon as possible. I request you either provide me with the shipment or provide a refund for those two items.

Order number :[protected]-0403301
Date of the incident - 08.07.2019

Looking forward to hearing from you soon.

Thanks and regards,
Akshata inamdar.

I had placed a order on 25th june[protected]-4767101 on the myntra website. But i didnt like it and i cancelled it on the same day itself. The payment was made through my debit card. Myntra gave me the confirmation that they have processed by refund and asked me to wait 7-10 days for it to reflect in my bank account. I waited for 2 weeks but still did not receive the refund. Then myntra provided me with a bank reference number and asked me to check with my bank. My bank said that they did not receive any refund amount from myntra. For the past week i have been calling myntra, then my bank and both are saying to check with the other. I ordered from other sites and all have processed refund and i got it in my account on time but only myntra is having this issue.

Hi,

I'm girish and i would like to shout out to myntra for their pathetic quality delivery and unreasonable delay in their order delivery.

I placed an order a louis philippe accesory gift pack order number[protected]-8403203

I wonder how can a delivery take 10-12 days when amazon flipkart and others are promising in a day or two?

Seriously disappointed from myntra being a long term customer.

Dear team,

My name is aseem kalra and my register no. Is [protected]. My order number is 111300660819776386303 in which there are 3 items.in those 3 items i have cancelled 1 item on 21 jun 2019 and the refund should be reflected in my account by 01 july 2019 which didn't reflect. I called customer care, agent register my complaint and told me that reference no. Id not generated that's why my refund is not generated. After that i have got reference no. On 03 july 2019 which is [protected] and the message was
"we would like to inform you that your refund has been successfully processed into the source account. I request you to get in touch with your bank support team with the following reference number/s and request them to validate the refund transaction/s. The contact details of the bank support team will be printed on the flip side of the debit/credit card issued."

Still i didn't get my refund back and bank customer support is saying that this is a false reference no. And contact myntra for refund.

Please take immediate action in this refund and reflect my refund amount in my account as soon as possible.

Sir,
I had purchased a shirt and trouser from myntra, hrx trouser and harvard shirt. The size was not a fit and the colour is different, so i decided to return the product. They picked up the item but i still didn't get the refund. Also got a msg from myntra saying the refund has been initiated, but even after 7 days, no further update. I tried calling their customer care but the call would not connect. Order no and return number included photo given below. Please take an action. I am student.

Hi,
I received a discount coupon worth rs 400 from myntra. Coupon said you have been away from myntra and thats why we give you rs400. I did my purschase and applied the coupon that very day and it said it is expired.
I am trying to contact them but there is no way you can do that. There phone number on the website is always switched off. There is an option where they call you back, but they call you once in 10 times. They say we are resolving your issue and will call you back. But they never call.

My order no.[protected]-3211001
I placed return order of crocs kids shoes due to size problem.
Myntra approve the return order request and sent ecom express to pick it up.
They have been delivered already. And the ecom airway bill no.[protected].
However, myntra declined my return request for no reason.

I lost my shoes and money.
Hope myntra can solve the problem.

I have purchased almost 5 to 6 product from myntra. And thought to buy more. For 2 products I don't like the material so I thought to return that 2 product. I spoke to customer care, that person told me u can't do return because you used insider points. I am not aware about that point. I said u take my all points but provide me return. they won't allow.

I m a regular customer of myantra. I kept 20000
Thousand rs in myantra acc. And now they block me and not giving proper reply i want my money back. They r avoiding me to return my money plz help i lost my lot of time to call them regularly and i'm very upsad that they kept so much my money. It means if any customer leave a big amount in myantra they block them

I have not received these products yet. How come the status is delivered? I was pulled into a important meeting at work and I could not attend the Myntra agent's call. Now I am seeing that these products are delivered. Thats impossible.

The product is mentioned below and I have ordered 2 of this.

Ted Baker
Women Black Genuine Leather Analogue Watch TE50005024_OR

I have placed an order on: 23 jun 2019
Order no:[protected]-0581001
For total:3, 019.00 on myntra website for 5 products. Out of 5 products i have received 4 products.
However i have not received libas women green printed straight kurta for rs 713/-, it says it delivered on 2nd july 2019, where in its not delivered.
I have called myntra contact center, n informed them about this they straight away refused to help saying that they cant help me. As the time limit is 5 days, (There is no policy which says that i have to inform within 5 days). I told them that, i was out of city so i could not inform them. I have requested them to help me. I spoke to escalation supervisor mr. Manish he gave me delivery person number to me mr. Murugan. I have called mr murugan who delivered my orders, he informed me that he delivered me total 3 packages, (1 package containing 2 products of (Sassafras)

I need my money back or myntra need to deliver my product for which i paid.

Please help me in this issue
Its a humble request.

On the 23th of june, i placed an order for a 'hrx by hrithik roshan' and ' (Seashell) brown & orange wooden chopping board' on www.myntra.com, the order number was 111316451516796647701. I paid using my credit card online.

After the payment was successful, i was informed that the product would be delivered by the 2th of july. I didn't receive any updates after that.

On the 1st of july at 7:53pm in the i received a message on my phone saying that both product was delivered. I had chosen my resident address as the delivery address. I didn't receive a call the whole day from myntra asking me to pick up the product.

I then called up myntra customer care at the number listed in their website to find out where the product was, the person who answered the call had the same information that i was able to see on their website, that it was delivered to me the previous evening.

I questioned their information and asked to find out the details of the delivery, the person on the phone raised a complaint against their logistics team and gave me a complaint number. I was asked to wait for 5 working days (I spoke to them on saturday).

On tuesday, i called the customer care again and asked the details of the complaint i had raised. And i got a proof of delivery which didn't match with mine. And filed a complain against wrong pod (Proof of delivery) and they took the complaint and asked me to wait 4 more days.

I waited for 4 days and i received mail from myntra which sharing another pod (Proof of delivery) which also didn't match with mine. When i contacted again, they said they had some system issue and asked me to call 4 hours later.

Dear sir/madam
Debit 919 rupees from my account but not creadit
Still

I was order online on myntra 23/06/2019 a
Vishudh women grey & black printed kurta with palazzos rupees-919
But after some hours i was cancelled my order
Order number is[protected]-1131103
But my 919 payment is not refund in my account
Till after 18 days.

Please help me refund my money
Name - dheeraj kumar
Date of incident-23/06/2019
Debit card -*7593
Gmail - [protected]@gmail.com

Date - 09/07/1997

I ordered some product however received one item less within it... And was informed that will be resolved by 8th july 2019 when i first called back on 5th july.
However there was no email or any point of confirmation.
I called back on 9th july and they now say we have system issue call back after 4 hours.
This is not the first time, i've gone through this. Last time too there was issue with the quality of the cloth and they said that they will not take the return

I had placed an order for ovs denim jacket but instead what i received was myntra sent me a cheap lee cooper shirt. This is the reason foe return and refund.

I have paid my amount and i have got a shirt for which i have kept all video and pictures from opening and finding the wrong product

But today the agent came and did not pick up the wrong product saying they have not received any confirmation from myntra and product not matching to ovs denim jacket.

Now if myntra has sent wrong product that is instead of ovs denim jacket they have sent leecooper shirt, how will it match? This is the reason for return
Myntra is sending a totally different product and now when return and refund request is raised, they are saying product does not match, whereas, it is myntra who has sent an entirely wrong product. This has been happening before with many of our colleagues.

We believe that myntra is sending wrong cheaper products of totally different company then when return request is made, they simply refuse by saying product not matching. How the product shall match if at first place myntra is sending the wrong product? Thus the consumers are getting cheated by myntra.

Shall file suitable complaint if there is no updates from their side.
Sb