Myntra.com Complaints & Reviews

Hi, My order Id is[protected]Puma Men Blue Hooded Sweatshirt).I had ordered it on 12th Oct . I had made a return request but myntra's great concerned team has rejected. I want to tell that first I ordered the same product, it was looking in very old condition I thought to exchange it but again same type product came. So then also I managed to wear, but when my friends and all told why wearing this much old ...So I kept that product in same condition in his cover and thought to return but, I got a message that it has been rejected due to tag not found on product.Please let me know people will wear tag and go outside ???I had cut the tag as I had thought that I will keep this product, but my servant threw the tags what can I do ??Next day only I made the return request.Please I don't need this product at any cost .Either cut the amount of tag cost and make them refund or else keep this item with them itself, but I don't need this rubbish item. So please take some action against this.Product tag doesn't cost more than 5Rs, for that how can you not accept, item and its in unused & unwashed condition??? Please consumer court help me with this as the product cost is more than 1600/-

While checking myntra out I found a tremendous offer on SISLEY brand that on shopping of 3000/- I get an item free from sisley itself from among many items listed. I choose a laptop bag and placed the Order No. 21093922. They provided me the tracking detail when the item was shipped from the warehouse. My order was split into two packages I.e the items that I paid for and other containing Sisley Laptop bag which was free. After 4 days i recieved one of the package containing the paid item. I thought that within some days I would be receiving the other one too. But while tracking the second package I found out that my second package has been returned from my city to warehouse back. I contacted the courier company and they told me that the product was returned due to wrong pin code provided. How is this possible that one of the package arrives at the correct address of an order and the other having the sazme order details has wrong pin code. Also who is responsible for wrong pin code, I have been using myntra from past 2 years and was ordering products on the same address since then and have not changed my pre-feed address. Then on complaint I got a call from myntra saying that they cannot provide me bag as it is out of stock and I can buy any other sisley bag of the same amount.I agreed to that, but when i looked upon the site, there is not even a single sisley bag listed. Below attached image is the mail I got respond from Myntra before they told that now the bag is out of stock. Please help!!!

[Order ID: 2075956] The order placed on Myntra.com on 01.10.2014 was cancelled by them due to lack of inventory on 02.10.14 but the money deducted has still not been returned. When contacted, the customer care person says it'll be done the next day but the day hasn't come for the past one week. In complaint lodged over email to myntra.com, the person asked me to share my bank statement details with them in order process my complaint. Why should I share a personal document to a website, which definitely has plenty of other ways to verify my claim? I get the feeling that they are just trying to cheat the customers. They have a ingenious way of doing it too. First, they list a product that they don't have, and then they do not refund the money.

AS myntra and flipkart trying to become leader in Supply chain and fastest delivery but what i am notifying here is that they do not care about customer care i ordered three items on 13th Oct. (Order No.[protected] but as of now i received only one items i thought i would get order soon.this is how customer satisfy.please take is request and trying to fulfill it.

This complaint is regarding my order no 21478640 at Myntra. I placed the order on 14th October under the next day delivery option. Neither did i get the delivery on the next day nor I was informed about the status from your side . Then today, I called your customer service center to inquire about my order . Your representative asked me to cancel just one of the items from my order and assured that the rest of the order I will receive in few days !! Then when I checked my e-mail, I saw a mail stating that you people cancelled my whole order !! When I again called your customer care, you advised me to book the order again . That order is now costing me so much more than what it was costing me earlier !! Is this the kind of service you provide to customers . I thought you people are for customers convenience and this is how you deal with them !! You are supposed to provide correct information to the people and not mislead them. I am highly disappointed . I want the very same order at the same price . I will not pay a penny more for that order. The mistake was done from your side, so you should bear the loss as well and not me.

Myntra.com are cheater, they have evolved with new business of making money online. On 9th Oct'14, i have placed order for two sari's, with Net Banking payment of worth 1258/-. With Order ID: 21189502 Without intimating they have cancelled my order of sari saying "its out of stock" and CASH BACK amount will be credited in your Mynt Club cash back account, which will is valid until Nov 14th 2014. First thing comes to mind:- 1).Why they have displayed the product online, when it was out of stock. 2). Why i received cashback point in myntra club which is valid till 14 Nov. Instead of actual cash back in my BANK Account, if i forget to buy with Myntra with CASH BACK POINT, it will be expire and the amount will be credited to Myntra. Means they are compelling me to come back and make a purchase. Also the cashback point is valid on and above purchase of min. 1000/- With the worst experience i don't want to purchase anything from MYNTRA now. And i want my cash back in Respective BANK Account, not in mynt club.

I have purchased garments from myntra. Some of the products I sent them back. They credited the amount in my myntra account. I emailed them for sending the money to my credit card back. They replied me that they have sent money on 22 SEP, 2014 in my credit card back. But I didn't get any payment yet. Earlier they required my credit card statement for checking whether I got or not, I sent them the same, but still they are not taking any prior...

i have ordered "Locomotive Men Maroon Polo T-shirt" on 15th September, 2014 Order No. is 19987152. Which is received on Thursday, September 18, 2014 08:43:29 but this product didn't have tag attached. I process a request for return same day and your executive have taken back this product. After some time same day your executive called me about that this product has no tag i unable to process your return request and told me to contact customer care then i talk to customer care executive and they asked me to wait for two working days for resolving my complaint. After two days left i have not received any information about my complaint then i again called to customer care and again they asked me to wait for two working days but again no reply from your side. i also talked to myntra I have contact in customer care more then fifteen times but my complaint is still pending. Vijendar Singh Rathore jaipur.[protected]@gmail.com Order No. is 19987152

Shipment Details Order ID: 20602018 Shipment ID: 20602018 Courier Service Provider: Aramaic Tracking Number: [protected] You can track your shipment at any time by going to http://www.myntra.com/mymyntra.php?view=myorders You can also track your shipment on Aramaic 's tracking page. It may take up to 24 hours for the tracking information to be available on their website. Items in this Shipment: 1 . BIBAKRTA05425 - BIBA Women Blue & Multicoloured Printed Kurt ( PATCHITRA ) Size Quantity Unit Price Discount Sub Total M 1 Rs. 1199.00 Rs. 0.00 Rs. 1199 Shipment Value Rs. 1199.00 Shipping Charge FREE Amount paid Rs. 1199.00 If you need any assistance or have any questions, feel free to contact us by using the web form at http://www.myntra.com/contactus or call us at +[protected]. Regards, Myntra.com Team India's Largest Online Fashion Store This mail is intended only for [protected]@gmail.com after that i again ordered from customer care. and they assured me know i will get this product delivered on 15 october. but today i again revd a mail from you that this order will not be delivered. which is very unfortunate and dissapointing from you. know after i contacted customer and i requested them to re order are just change my shipping adress know and they are sayiing me that this product is out of stock know. i told them when u receive my order in your ware house just send that very order to my new shipping address. so tell me what i have to do know. because i had purchased this order to give it as a gift to someone. but all in vain. Please help me in restoring this. i want this item to be shipped to my Delhi address which i will give u when u contact me..

i bought a pair of adidas shoes and it was 1 size larger so i placed return order as exchange facility is not allowed on my location. No one is coming to pick my order. Myntra doesnt care after sale service they dont serve customer well after collecting money of product.

i have placed an order in myntra.com on 11th October, 2014 and they charged me extra money for next day delivery. The website showed me the delivery date as Sunday, 12th October, 2014 and when i called the customer support the IVR says the delivery will be made on 12th October. But the executives says Sunday is a non working day and they wont deliver on Sundays. Please take necessary action on these false promises and they looting the money of public

It was really frustating that we requested "Bata Men Black Sandals" with UK size 11, but got two different sized sandal pair 8 and 9. We requested for return but customer care again and again requesting for images of sandals. We sent them images 3 times, but they are not willing to raise return request. Requesting all MYNTRA users, not to buy anything from them.

Hello, Today I received "BIBA Women Navy Churidar Kurta with Dupatta" WITHOUT Dupatta.I have already paid the amount in online. It will be helpful if you can send the Dupatta as the earliest. Order # : 21054761 Invoice # : VEC_INV_32002743 Shipment #: 32002743 Article #:[protected]

Hi There, Teach your people how not to be rude to their customers. Make them understand that they are not doing any sort of favour to us. The person who just came to take back the product I wanted to return he was so damn rude. He wanted me to come down and when I told him my address given is in the 1st floor he wanted me to drop the item, he said he doesn't need the return form or my sign? Very very disappointing.

18932166, i have returned items from mentioned order id on on sep 3 /09/14(, dtdc r[protected], they have received on 14 sep, sice from sep 14 th i have been continuously requesting to them to refund cash on my bank account, which i made transactions, i have submitted my bank account details many times also . (recodically i have 2577 inr ) . but they are playing not to give my refund . on 25 th sep they mailed me, that will revert me back with three days ...its been morethan 11 days ..pls help to get my refund which i deserve and do not let them play like this .

dear sir my self Amit kharb from -hyderabad please cancel my order because my size no. of flip flops is not right. i don't consentrace on size and directly click on order place. so please cancel my order. my order id[protected] thanks & regards Amit kharb mobile no.- [protected]

I had very pathetic experience on Myntra shopping!! I ordered two shoes from Myntra on 27th Sep (Order No[protected] and before placing the order I called help desk to understand delivery time etc and customer representative said it takes between 3-5 days depending on location and as my delivery location was Pune it should not take more than 5days. I ordered the good after that I called call center and as per audio message goods were dispatched and I should be getting the same on 3rdOct however when I called customer care on delivery date about by what time I will receive the delivery of goods I got to know that it is actually not dispatch and I will get further update after 3 days on next delivery date. This was most frustrating that on the day of delivery I go tto know that its not at all shipped to me and Myntra will confirm the next delivery date only after 3 days. I asked customer executive to arrange my call with next level of escalation and he did the same but next level was not at all supportive and suggested that I can cancel the order. In past I ordered goods from other online mode eg. Flipkart etc but never experience pathetic service like this and worst escalation team who is not at all ready to assure smooth delivery. I learnt my lesson that I should not have tried Myntra (for me new shopping site); it seems they don’t need customers. I would strongly rate very poor service of Myntra and would not recommend Myntra for shopping. Chetan Doshi ([protected]@rediffmail.com)

I had very pathetic experience on Myntra shopping! I ordered two shoes from Myntra on 27th Sep (Order No[protected] and before placing the order I called help desk to understand delivery time etc and customer representative said it takes between 3-5 days depending on location and as my delivery location was Pune it should not take more than 5days. I ordered the good after that I called call center and as per audio message goods were dispatched and I should be getting the same on 3rdOct however when I called customer care on delivery date about by what time I will receive the delivery of goods I got to know that it is actually not dispatch and I will get further update after 3 days on next delivery date. This was most frustrating that on the day of delivery I got to know that its not at all shipped to me and Myntra will confirm the next delivery date only after 3 days. I asked customer executive to arrange my call with next level of escalation and he did the same but next level was not at all supportive and suggested that I can cancel the order. In past I ordered goods from other online mode eg. Flipkart etc but never experience pathetic service like this and worst escalation team who is not at all ready to assure smooth delivery. I learnt my lesson that I should not have tried Myntra (fo rme new shopping site); it seems they don’t need customers. I would strongly rate very poor service of Myntra and would not recommend Myntra for shopping. Chetan Doshi ([protected]@rediffmail.com)

I am a regular user of Myntra stuff, I always found your product with new stylish and best quality but my views have been changed from my last experience with USPA...I bought 1 t-shirt neon orange color from myntra and after 1st wash the color got faded and white patches are visible on this t-shirt which made it un-wearable...this is not the only problem I have faced, I have contacted myntra for the return and they declined my return and i have been told that we haven't got approval from USPA as you are returning it after a month..here, I wanna ask you all a simple question?..without washing a product how can i raise my complaint and why you guys can't return a bad product...what is my fault that i have used it, wore it and washed this t-shirt after a month of purchasing from MYNTRA...what you want ??? consumer to wash the product as soon as you deliver it, in front of your delivery boy, and then do the payment... this is seriously ridiculous, why don't you guys understand a consumer problem..what wrong we have did?? we have ordered a product and product color got faded ..why you are neglecting it from returning..your pretending as customer made some crime that he purchased USPA branded t-shirt... It will be great on your part if you have asked for return and try to understand the color fade problem so in future consumer will not fall for any such trouble...but it seems you guys dint believe in customer service at all.. Hard luck USPA & Myntra for such efforts. .. 1 bad t-shirt will cost me only 1300rs loss.. but it will cost you a lot.. because you both have lost 1 valuable customer and many more to loose.. delhi [protected]@yahoo.com

Regarding Order no. # 20301835 The customer care guys can get the product delivered to zipcode-462016, however, when asking for a return as the items have been recieved in broken boxes and also not fitting well, they are not ready to schedule a pick up and asking me to ship those products instead. Had this been the case, I could have myself gone to a physical store to purchase the product, why should i buy it online if at all I have to go to the courier agency to again pack and ship the returns. Total fraud and unecessary harassment by myntra.