Myntra.com Complaints & Reviews

I have bought a bag for my wife on her birthday. But when I received the bag, it was damaged. Unfortunately it was the last piece and they did not have the replacement. Myntra was ready to take the bag back and return the entire money to me. I told them that my wife liked the bag and she wanted to keep it, I need to get it repaired locally at my own cost. However as the bag was delivered to me in a damaged condition, I suggested that Myntra should not charge me full amount for it. But they did entertain my suggestion. Though I might sound unreasonable, this is not how online retailer like Amazon in US or UK treat their customers. Is it unreasonable to expect world class customer experience from an Indian company?

Hello sir, i have purchase two sweaters from myntra.com order no. 22686643 dated 8th nov, 2014.which was not delieverd to me by courier company(BLUE DART) and they cancelled my order and return to myntra arguing that buyer was not available but the reality is that i will contact to blue dart before the order was returned and they said they will delievered the product next day but the product was not delieverd and say sorry for wrongly return the product to myntra.And now when i reorder the same product they will charge higher amount. so i want my cliam because i have suffered loss due to their fault.Many times i will contact myntra's customer care and blue dart also but everytime they will gave me date and i have expend on mobile bills and 2 times i am going to blue dart office.

I have returned back 3 products on 30th OCT 2014 . Order No: 22171807 Return No: 2703272 (Amount to be refund back is 1202.65) Return No: 2703261 (Amount to be refund back is 788.72) Return No: 2703254 (Amount to be refund back is 1202.65) Out of the above refunds only one refund is credited back to the account with an amount of 1202.65 on 05/11/2014 Other two refunds(1202.65 & 788.22) are yet to be credited in account. I contacted Myntra customer care thrice and the response I am getting is, back end team processed the payments we will get back to you with status. Please resolve this issue and help me out.

Sir, I had ordered a pair of shoes online from MYNTA.com on 15octuber 2014 . The shoes were not fit to me, so i made a pickup request. But a long wait my shoes were not picked. Through a long wait i myself delivered the product through OVERNITE PARCEL SERVICE on 13november 2014. My shoes were of Rs 1999.00 My order number is 21565355 Overnite parcel service consignment is [protected] I only want my money back. Please sir do the needful.

Sir/Madam, This is to inform you that I have purchased an American Tourister Backpack on[protected] from online seller Myntra.com, but, due to non-satisfaction from the product due to its size, I wished to return it and get my cashback to me. I put the request for return immediately and the pickup of the product has been completed from my designated address on[protected], but from that date till yet I have not received my cashback. I have called on the customer care number several times but they are only giving assurances to return within 20 days but, now it has been about one months or more my payment have not been received yet. I am very much worried, please help me as soon as possible. The order number for the product is : 20531998. Date of return is:[protected] Return Id is: 2729355

I purchased & ordered (pre-paid) a REDTAPE shoe on 30/10/2014 with Order ID: 22153745, against which I received a wrong & fake shoe (make - ALERT) with torned foot sole. I complaint about this to Myntra & returned the product with return request (ReturnID: 2742582) on 5/11/2014. After so many followups... still I have not received the refund... Every time their representative reply with pre-written statement " we apologize... request you to keep patience... give us 5 business days...blaaaa blaaa..."

I have returned an item to myntra a month before and they are not refunding my money back daily am getting the same answer that please give us 1 more working day to solve the problem. Am listening this since 20-25 days They daily lie to their customers.

my order no being 21801028. three products where to be delivered at my home address at begusarai, bihar.one of the product was delivered at kolkata which is no where near to begusarai and other 2 products have been retured to myantra warehouse.when i call the customer service, they keep on increasing their dates for refund.the product which i had ordered was on 19th october and yet myntra is not able to detect where their product are.when i ask about the refund, they respond as it will be done after the product reaches their warehouse and no exact date is provided.this is simpling harrasing of people.we have to keep them calling about the product details.

I am very very disappointed in the service i received from Myntra, the delivery people are so careless, that they don't even contact us before delivery and dump the package to any one who is at home, In my case i called the moment i received the auto text from Myntra and spoke to delivery man and clearly informed not to deliver but he ignored and delivered for my bad, i call the customer support team and spoke to Abishek, and he said sorry and was not helfull in understanding the situation and i requested him to escalate and then spoke to Gazi aool and neither he was also not helpfull and i asked him to escalate and then spoke to Manager Bupathi and he informed that he will get the charges returned back to my ac and will keep the issue open and would give a call back Next day but he failed and i had not herd from any of the team, he also took my ac details, till day i have not received any thing and they do not have tol free no and every time i call them they appologise and inform that they were raising another compliant i wasted almost hours and till date no out come Hence i had no option but to knock the consumers compliant team to do the needful, We are newly Family settled in India after coming from New Zealand, and we found this as non trust able service, coz our assurance was taken for granted. I please request the team to get this issue justified and do the needful.. Yuvraj Infosys Immigration service.

Dear Sir, I have purchased through Myntra online 2 pairs of FILA Fila Men Cicadeo White Casual Shoes vide my order no.21385711 since 20days passed & both pair were damaged with in 2 days use, I have lodged the complaint for return as well as refund both used pairs more then 10 time. 1 pair is uplifted by myntra team & also refunded the fund but another pair is still lying with me. again & again they demand for damaged product photographs, I have also send all photos perhaps 4 time. I am feeling guilty to deal with Myntra.com to purchased the product, only cheating & fraud with citizens . I request to help to solve the matter by return this damaged product & arrange to refund the payment which i have already paid. Mahendra Bhati [protected]

order id 21965281 placed on 22 oct Hi this jyothi kapana is regarding my order for biba kurta an biba patiala set have not delivered yet. The dtdc courier service is worse, there is no proper response and since two days i am fighting for my order. thanking u regars jyothi kalpana. [protected]

Reference: [Incident:[protected] Sir, I am daily making calls and send numerous emails since 28 October 2014, but until now the wrongly debited amount is not refunded. Each time a new customer executive attends the call and tells that the issue will be resolved within 24 hours, but no action is taken since 28th October 2014. Please take necessary action to make sure the money of Rs.909 is refunded as soon as possible. Thank you. James Ranjith Kumar [protected]@gmail.com Reference email sent from Myntra: Subject Reference: Tracking No: ML[protected] Response By E-mail (Krithika) (30/10/2014 02.38 PM) Hi James, I am sorry to know that the amount was debited twice. I have forwarded the issue to the concerned team to look into the matter. Please allow us 3 business days to update you on the same. We appreciate your patience and co-operation in this regard. Regards, Krithika Nag Myntra.com Email us @ http://www.myntra.com/contactus

I returned 2 jeans which I sent through DTDC courier in a same package, tracking no z36596330. I got the refund of 1 jeans around 10-15 days ago and the status of another 1 is showing as "in transit" in Myntra's website. How is that possible when I sent both the jeans in same package? Also I am following up on their customer care through mail and phone since more than a week and not getting any status or update regarding it. Balance Refund amount is Rs. 1500.00 Order No. 21468392 Return No. 2620967

It has been 25 days since i have placed a return request ..But till the date, i dint get any positive response .. I have called up customer care 4-5 times ..Every time they generate a new return id .But no one comes to pick up my item ..In a week they will say that 30 days return policy has ended up.. Now what should i do ??? i want a quick response this time..I am so disappointed with this negligence .

Very sad to write that delivery system of myntra is very harrasing... earlier it used to be the best in the industry but now you take almost 15 days to deliver a product from gurgaon warehouse to guwahati city... i have been calling continously to your helplines for past 15 days but no heed been taken... u have everytime breached promise dates and also you provide promise dates of 9-11 days from date of order...thats a shame in this highly competitive market when all others could deliver within 3-4 days... my order ids:21738404, 21490805 none of which got delivered on time and i had to cancel it because another webiste shipped me similar products in three days. My latest order is :22334395 which i ordered on 31st October but the status never changed since 31st october. i mean come on after 5 days also you could ship my product to guwahati which is the easiest accessible route from delhi or any other metro. Also your customer care executives does not seem user friendly and just repeating the same thing of promise date. Lets face a realistic thing that it does not take 9-11 days to deliver a product and that too by an air courier. Somewhere something is definitely not right in your services. and its high time that you look into it and get my product delivered . I guess its the last time i have ordered from Myntra and would also advise others in guwahati not to. Also your local delivery guys take 2-3 days to deliver after the product has reached guwahati. I mean c'mon guwahati is a small place. This wont do. Start using a third party logistics here in guwahati because myntra logistics is a sham here. too slow in this fast moving world. [protected]@email.com [protected]

I had Placed an Order of 2 Products in Myntra.com. In that 1 product is delivered in the due date of delivery but other product's delivery is delayed due to some fault of delivery company and also filed a complaint in Myntra.com. But that didn't help and they are just delaying delivery with no reason. My order Id:21801037 This order's expecting delivery date was 27th October 2014. In that also 1 product of shipment Id: 21801037 is delivered in time. But shipment Id: 32282854 is delayed and they are not giving any reason of delaying delivery.

i returned my order with return no.2340319 amount 416.31 dated 18 sep ...received a mail on 25 sep that my amount will be credided to my account as i was asked to give my account details.i have not received my amount in the account..yet..please look into the matter...my account with myntra showing the returned item with ball references

http://www.myntra.com/Partywear-Sari/Saree-Swarg/Saree-Swarg-Beige-Jacquard--Ban...⇄ See the product in the picture it is different from the product which has been delivered to me, the photos are attached of the product delivered to me. The fabric is entirely different. I asked for exchange with correct product myntra denied to exchange the same saying we'll refund. I do not understand why should I get refund I want the correct product only when the product is available with them. Even if they sent a different product I am ready to keep it but I am not sure if the product worth of the money I paid for, And nobody is there to clarify the same to me. Please help me to convey them the same, I loved both the sarees I want to have both. I want to buy the same saree again but I am afraid if they send me the same stuff twice then my money would get stuck again for another 20 days. I just want a clarification from the Brand that yes they sent the wrong product and they'll replace it with correct one if not then I can keep the wrong product but only after knowing the exact value of the product. As the one which is delivered is seems to be a georgette fabric and what I have ordered is silk saree. They have sent me lower valued product thats for sure they sent me http://www.jabong.com/saree-swarg-Cream-Embroidered-Saree-758904.html instead of http://www.myntra.com/partywear-sari/saree-swarg/saree-swarg-beige-jacquard--ban...⇄

My order id: 21733541 due to too much delay(after four week) of your delivery I was not in my own place to receive your order, so the order get cancelled but I did not got ant message till now about the status of my order. And even I cancelled the order then how it not cancelled and even don't get update whether it cancelled or not. When I will get my refund. Kindly reply as soon as ...

sir, i had purchased a product my order id no being 21679594 on the 19 oct and i received a message on the 24 that the product will be delivered by a staff by the end of the day. so i called back that guy regarding the product and guided him to a address that i would be available in patna but despite this he ignored all my request .A few days later i learnt from the logistic tracking that the person incharge in patna had cancelled and refused the product on my behalf and had sent it back to the warehouse thus resulting in loss of my time and your money.