Myntra.com Complaints & Reviews

Hi There, Teach your people how not to be rude to their customers. Make them understand that they are not doing any sort of favour to us. The person who just came to take back the product I wanted to return he was so damn rude. He wanted me to come down and when I told him my address given is in the 1st floor he wanted me to drop the item, he said he doesn't need the return form or my sign? Very very disappointing.

18932166, i have returned items from mentioned order id on on sep 3 /09/14(, dtdc r[protected], they have received on 14 sep, sice from sep 14 th i have been continuously requesting to them to refund cash on my bank account, which i made transactions, i have submitted my bank account details many times also . (recodically i have 2577 inr ) . but they are playing not to give my refund . on 25 th sep they mailed me, that will revert me back with three days ...its been morethan 11 days ..pls help to get my refund which i deserve and do not let them play like this .

dear sir my self Amit kharb from -hyderabad please cancel my order because my size no. of flip flops is not right. i don't consentrace on size and directly click on order place. so please cancel my order. my order id[protected] thanks & regards Amit kharb mobile no.- [protected]

I had very pathetic experience on Myntra shopping!! I ordered two shoes from Myntra on 27th Sep (Order No[protected] and before placing the order I called help desk to understand delivery time etc and customer representative said it takes between 3-5 days depending on location and as my delivery location was Pune it should not take more than 5days. I ordered the good after that I called call center and as per audio message goods were dispatched and I should be getting the same on 3rdOct however when I called customer care on delivery date about by what time I will receive the delivery of goods I got to know that it is actually not dispatch and I will get further update after 3 days on next delivery date. This was most frustrating that on the day of delivery I go tto know that its not at all shipped to me and Myntra will confirm the next delivery date only after 3 days. I asked customer executive to arrange my call with next level of escalation and he did the same but next level was not at all supportive and suggested that I can cancel the order. In past I ordered goods from other online mode eg. Flipkart etc but never experience pathetic service like this and worst escalation team who is not at all ready to assure smooth delivery. I learnt my lesson that I should not have tried Myntra (for me new shopping site); it seems they don’t need customers. I would strongly rate very poor service of Myntra and would not recommend Myntra for shopping. Chetan Doshi ([protected]@rediffmail.com)

I had very pathetic experience on Myntra shopping! I ordered two shoes from Myntra on 27th Sep (Order No[protected] and before placing the order I called help desk to understand delivery time etc and customer representative said it takes between 3-5 days depending on location and as my delivery location was Pune it should not take more than 5days. I ordered the good after that I called call center and as per audio message goods were dispatched and I should be getting the same on 3rdOct however when I called customer care on delivery date about by what time I will receive the delivery of goods I got to know that it is actually not dispatch and I will get further update after 3 days on next delivery date. This was most frustrating that on the day of delivery I got to know that its not at all shipped to me and Myntra will confirm the next delivery date only after 3 days. I asked customer executive to arrange my call with next level of escalation and he did the same but next level was not at all supportive and suggested that I can cancel the order. In past I ordered goods from other online mode eg. Flipkart etc but never experience pathetic service like this and worst escalation team who is not at all ready to assure smooth delivery. I learnt my lesson that I should not have tried Myntra (fo rme new shopping site); it seems they don’t need customers. I would strongly rate very poor service of Myntra and would not recommend Myntra for shopping. Chetan Doshi ([protected]@rediffmail.com)

I am a regular user of Myntra stuff, I always found your product with new stylish and best quality but my views have been changed from my last experience with USPA...I bought 1 t-shirt neon orange color from myntra and after 1st wash the color got faded and white patches are visible on this t-shirt which made it un-wearable...this is not the only problem I have faced, I have contacted myntra for the return and they declined my return and i have been told that we haven't got approval from USPA as you are returning it after a month..here, I wanna ask you all a simple question?..without washing a product how can i raise my complaint and why you guys can't return a bad product...what is my fault that i have used it, wore it and washed this t-shirt after a month of purchasing from MYNTRA...what you want ??? consumer to wash the product as soon as you deliver it, in front of your delivery boy, and then do the payment... this is seriously ridiculous, why don't you guys understand a consumer problem..what wrong we have did?? we have ordered a product and product color got faded ..why you are neglecting it from returning..your pretending as customer made some crime that he purchased USPA branded t-shirt... It will be great on your part if you have asked for return and try to understand the color fade problem so in future consumer will not fall for any such trouble...but it seems you guys dint believe in customer service at all.. Hard luck USPA & Myntra for such efforts. .. 1 bad t-shirt will cost me only 1300rs loss.. but it will cost you a lot.. because you both have lost 1 valuable customer and many more to loose.. delhi [protected]@yahoo.com

Regarding Order no. # 20301835 The customer care guys can get the product delivered to zipcode-462016, however, when asking for a return as the items have been recieved in broken boxes and also not fitting well, they are not ready to schedule a pick up and asking me to ship those products instead. Had this been the case, I could have myself gone to a physical store to purchase the product, why should i buy it online if at all I have to go to the courier agency to again pack and ship the returns. Total fraud and unecessary harassment by myntra.

Hi, I had ordered for 4 kurtis online. Whole parcel arrived at different days. I received one part of the the parcel yesterday and the Delivery Boy was very dis-respectfull. He was not ready to come Inside my IT campus premise because he did not have a Helmet. I called Myntra and reported this behaviour. They assured me that it will not happen again. I received a part of my parcel again today and the same this repeated. I want to raise a complaint regarding the delivery Services of Myntra and their way of handling complaints from customers.

Name-Elie lupho Order ID[protected] Amount-1, 177.31 Bank-State Bank Of India Branch-Shastri Nagar, Jodhpur Branch code-3258 Account No-[protected] IFSC code-SBIN0003258 E [protected]@yahoo.com Phone-[protected] Kindly reply ASAP

Name-Elizabeth Order ID[protected] Amount-2, 285.19 Bank-State Bank Of India Branch-Shastri Nagar, Jodhpur Branch code-3258 Account No-[protected] IFSC code-SBIN0003258 E [protected]@gmail.com Phone-[protected] Kindly reply ASAP

With reference to the order no.20532496, I would like to express my deep regrets that order has not been processed till date and time.I preffered Myntra because the delivery is excellent but this time it is annoying.Please take necessary steps with reference to the above issue. Ashutosh Rai +91-[protected]

Hi Team, I am not really happy about the last two purchases which I have been done, quality is not up to mark compare to last so many purchases what I have been done . Reason I am writing this email is also becoz of the product unsatisfactory, looks like I would have to think about this either to give reference or further purchases in future. Regards Shankar.r Mob : +91 [protected]

Sir I'm Subhrajit Saha, I've a ordered a Pepe Jeans maroon & blue striped polo T-shirt(order no.[protected] from Myntra.com, in place of that I've got a wrong product a Wallet(bar code no.[protected]. I have self shipped that item via dtdc(tracking id-Z[protected]. Myntra has received the product on 5th of september. But they have not refund my money yet. kindly slove my problem.

Mayur mangesh chavan Email address : [protected]@yahoo.com contact number# [protected] As the below screenshots says the offer made by myntra for the jeans below was rs2139 But i have been charged rs 2206 excluding the vat which is a incorrect and misleading advertisement when i called customer care i was told by the myntra customer service representative that in their system the offer is according to the desktop website as i have placed an order through an myntra mobile app she could not assist me and cannot resolve the issue because in the system the charge is different as to what had been offered to me i have been a loyal customer and have placed many order but this misleading advertisement has really made me upset. It's not about a dispute about such a small amount but its about trust, the service which i should have been offered. So requesting your team to kindly look into the matter because this might have happened to many customers who must have gone through this but never complained. Regards, Mayur [protected]

#*# Fault was totally at Myntra's side. They do not care or try to understand your concern and that is ridiculous 1. They deliver wrong product.. took ages to understand my problem. Does not show status of return request. 2. If you place it again then you would hear a rude reply from on call people asking you to continue only one request id. 3 .If you demand to talk with higher authority then they say but will NOT schedule a call as promised. 4. they say they have returned the money but you wont get in the account. They will share some screen shot to prove the refund which will NOT have your name/ order id/ account number. Very disappointed and painful experience I have got. Order placed on 14-Aug 2014 Return request raised on : 20-Aug 2014 Money received on 19-Sep 2014

I HAVE ORDER ONE SUITE ON 11 SEPTEMBER TODAY ITS 22 SEPTEMBER MY ORDER IS NOT DELIVERED YET..WILL YOU PLEASE DELIEVER MY ORDER OR PLEASE REFUND MY WHOLE AMOUNT...MY PROVIDING YOU THE FULL DETAIL No. 19769240 Placed on Thursday, September 11, 2014 / Rs. 2, 224 / 1 items Shipment #1 (1 items)SHIPPED BIBA Women Blue & Orange Printed Anarkali Kurta Size: 36 / Qty: 1 Code: 387356 Points for this item: 0 Rs. 2, 199 Get Points> Courier: Blue Dart Tracking No: [protected] Shipment #1 Total:Rs. 2, 224 DATE & TIME LOCATION REMARKS Friday, September 19, 2014 12:39:00 CHOWRASTA SHIPMENT OUT FOR DELIVERY Thursday, September 18, 2014 16:02:00 CHOWRASTA OUT FOR DELIVERY, DETAILS AWAITED Wednesday, September 17, 2014 11:08:00 CHOWRASTA OUT FOR DELIVERY, DETAILS AWAITED Wednesday, September 17, 2014 09:55:00 CHOWRASTA SHIPMENT ARRIVED Tuesday, September 16, 2014 17:58:00 CALCUTTA COUNTRYSIDE SHIPMENT FURTHER CONNECTED Tuesday, September 16, 2014 16:36:00 CALCUTTA COUNTRYSIDE SHIPMENT ARRIVED Tuesday, September 16, 2014 12:54:00 CCU BDA WAREHOUSE SHIPMENT FURTHER CONNECTED Tuesday, September 16, 2014 12:21:00 CCU BDA WAREHOUSE SHIPMENT ARRIVED Saturday, September 13, 2014 17:26:00 DELHI HUB SHIPMENT FURTHER CONNECTED Saturday, September 13, 2014 08:49:00 DELHI HUB SHIPMENT ARRIVED Saturday, September 13, 2014 01:57:00 GURGAON CPC SHIPMENT FURTHER CONNECTED Friday, September 12, 2014 19:19:00 GURGAON CPC SHIPMENT ARRIVED Friday, September 12, 2014 06:44:18 Gurgaon Shipped to third party logistics. Thursday, September 11, 2014 14:38:20 Myntra warehouse Order is packed Shipping Address NATURE CURE AND YOGA CENTRE Diamond Harbour Road Konchowki P.O. & P.S. Bishnupur 24-Parganas (S) Pin: 743503 West Bengal (India South 24 parganas - 743503 Mobile: [protected] Total Amount Rs. 2, 224 Payment Mode OnlinePrivilege points earned

Hi I have orderd Nike shoe on 29th Jul 2013 with order no. 18019872 which was delivered to Addres: A We have found out that the Nike shoe is fake and asked Myntra to have alook inti it by mailing them the show photos. In two days we got a message that the exchange product is created and shipped to Address: B If one has to exchange a product they need to be shipped at the same location. Myntra hs shipped the exchange product at location B.Exchange order no. 20066058 When I called Myntra they said that exchange is not available on Addres A. Then how come Myntra is able to ship the first product at all on Address A. First of all Myntra is shipping a fake product and later is not able to actually exchange it. All these actions prvoes that Myntra is fooling customers by shipping a fake product at first plce and then making it difficult for the cheated customer to replace it.

I placed my order on September 5, 2014. I got a call on 13th of September for the delivery of package. The delivery guy said he'd try to reach my place by 1 p.m. to which I replied that I'll by leaving home at 1p.m. He called me again at 1:28p.m. to let me know that he has come and there is none at my place. So I asked him to wait till I figure out how to receive the package. I called him back a couple of minutes later to give him the directions of the receiver's place which is a minute walk from where he was standing. I gave him the direction clearly but he could not understand. I explained it for more than 5 minutes but he was reluctant to understand. I gave the receiver his number with whom he misbehaved. My order no.: 19505365 The delivery man's phone number: [protected] The package has not been delivered yet. This was supposed to be my first buy from Myntra and I am very dissapointed with the dysfunctional system. I hope you look into it.

It was 11th September 2014 when i place an order of a pair of Nike black free 5 shoe, pepe jeans khaki shirt and a black wrangler shirt the total amount of the order was Rs.6195 and the promised date of delivery was 19th September. ORDER ID : 19764767 Although the first two days went normal but when even after 14th sept the tracking status has remained same i contacted the customer care they told me to wait for 2 days so they can forward my complaint to the logistics team, but there was no call from there side . After that i called them again on 17th then they again said that my complaint has been sent to the logistics team and they will get back to me on this by 19th (just how can they get back to me on the promised date .) Meanwhile i have sent numerous complaints to them through mail and all other means possible but they keep dodging my questions and shy away from giving any clear answers. (for those who don't know the meaning of shipment status it is tool on myntra's website which shows the progress of your shipment like when you place the order it shows the order has been placed then when the order is forwarded to the courier it displays that the order is shipped to 3rd party logistics and son on until the product is delivered) For example and as a proof i have submitted 2 pics :- As you will be able to see that the support representatives keep contradicting each other one says that there is no guarantee that my order will reach me before the promised date while other assures me of delivery before or on the promised date. But as today is 18th and my shipment status has still not changed when i check the courier's website (bluedart) they say that this doesn't exists I am now 100% sure that if they have not even shipped the product yet on 18th then how can they delivered the product by 19th . Apart from this i have spent more than 16hrs and 500 rupees taking to the customer care, writing mails and finding solution to the problem. Its my humble request to everyone reading this to please suggest me a way out of this problem moreover i would like to know the procedure of filing a case against them ( will i have to file it in the consumer forum or the district court). Although money is my prime concern but i even want to teach myntra a lesson. NOTE - even after all this trouble i wont tell anyone to stop using myntra it is a trusted site and i am an regular customer . its just that once things go wrong like in my case, these guys take a very long span to solve the problem ie around a month and that too when you consistently keep on reminding them which is very frustrating. ALL THAT SAID PLEASE HELP ME TO TEACH MYNTRA A LESSON THAT THEY WILL NEVER FORGET .

It was 11th September 2014 when i place an order of a pair of Nike black free 5 shoe, pepe jeans khaki shirt and a black wrangler shirt the total amount of the order was Rs.6195 and the promised date of delivery was 19th September. ORDER ID : 19764767 Although the first two days went normal but when even after 14th sept the tracking status has remained same i contacted the customer care they told me to wait for 2 days so they can forward my complaint to the logistics team, but there was no call from there side . After that i called them again on 17th then they again said that my complaint has been sent to the logistics team and they will get back to me on this by 19th (just how can they get back to me on the promised date .) Meanwhile i have sent numerous complaints to them through mail and all other means possible but they keep dodging my questions and shy away from giving any clear answers. (for those who don't know the meaning of shipment status it is tool on myntra's website which shows the progress of your shipment like when you place the order it shows the order has been placed then when the order is forwarded to the courier it displays that the order is shipped to 3rd party logistics and son on until the product is delivered) For example and as a proof i have submitted 2 pics :- As you will be able to see that the support representatives keep contradicting each other one says that there is no guarantee that my order will reach me before the promised date while other assures me of delivery before or on the promised date. But as today is 18th and my shipment status has still not changed when i check the courier's website (bluedart) they say that this doesn't exists I am now 100% sure that if they have not even shipped the product yet on 18th then how can they delivered the product by 19th . Apart from this i have spent more than 16hrs and 500 rupees taking to the customer care, writing mails and finding solution to the problem. Its my humble request to everyone reading this to please suggest me a way out of this problem moreover i would like to know the procedure of filing a case against them ( will i have to file it in the consumer forum or the district court). Although money is my prime concern but i even want to teach myntra a lesson. NOTE - even after all this trouble i wont tell anyone to stop using myntra it is a trusted site and i am an regular customer . its just that once things go wrong like in my case, these guys take a very long span to solve the problem ie around a month and that too when you consistently keep on reminding them which is very frustrating. AND ABOVE ALL PLEASE HELP ME TO TEACH MYNTRA A LESSON THAT THEY WILL NEVER FORGET .