Myntra.com — Refund rejected

Address:	Bangalore, Karnataka
Website:	www.myntra.com

On August 19, Myntra sent me an oddly misshapen, old looking dress that I placed a return request for the very next day. The dress was picked up by Myntra's logistics and returned in the same condition that it was received in - even with the tag attached. Then yesterday, August 30, I get an email from them saying that the refund has been rejected because the dress did not pass their quality standards. When they sent me the dress in that same condition, how did it pass their "quality standards" then?

I spoke to a so-called manager called Smita on their customer care number who claimed to be the boss and said she didn't report to anyone. She said they would not refund my money and if I raise a dispute with my credit card, it's the credit card company's problem - she happily said "Myntra already got your money" - this is the attitude of this "manager" Smita. What a cheater and thief. She has absolutely no manners and doesn't know how to speak to customers and I really don't understand how she's a "manager" there.

People need to boycott Myntra. They are running in losses. They are even selling products like Jawbone (fitness trackers) and Swarovski (jewelry) even though they are not authorized to do so and don't sell with manufacturer warranty. I've spoken to the authorized distributors of these brands, who have warned me not to purchase from Myntra as it won't be under warranty.

I used to shop on Myntra a lot, but now I will stay away from Myntra and its sister sites, Jabong and Flipkart. The service from each of these sites is pathetic and has gotten even worse ever since Myntra acquired them.

Consumers, please stay away from Myntra - Amazon India offers much better service and does not try to cheat their customers like fraud Myntra!