Myntra.com Complaints & Reviews

On August 19, Myntra sent me an oddly misshapen, old looking dress that I placed a return request for the very next day. The dress was picked up by Myntra's logistics and returned in the same condition that it was received in - even with the tag attached. Then yesterday, August 30, I get an email from them saying that the refund has been rejected because the dress did not pass their quality standards. When they sent me the dress in that same condition, how did it pass their "quality standards" then?

I spoke to a so-called manager called Smita on their customer care number who claimed to be the boss and said she didn't report to anyone. She said they would not refund my money and if I raise a dispute with my credit card, it's the credit card company's problem - she happily said "Myntra already got your money" - this is the attitude of this "manager" Smita. What a cheater and thief. She has absolutely no manners and doesn't know how to speak to customers and I really don't understand how she's a "manager" there.

People need to boycott Myntra. They are running in losses. They are even selling products like Jawbone (fitness trackers) and Swarovski (jewelry) even though they are not authorized to do so and don't sell with manufacturer warranty. I've spoken to the authorized distributors of these brands, who have warned me not to purchase from Myntra as it won't be under warranty.

I used to shop on Myntra a lot, but now I will stay away from Myntra and its sister sites, Jabong and Flipkart. The service from each of these sites is pathetic and has gotten even worse ever since Myntra acquired them.

Consumers, please stay away from Myntra - Amazon India offers much better service and does not try to cheat their customers like fraud Myntra!

I had ordered a bag and i received it in a couple of days as well. But I'm not satisfied with the size and hence have to exchange it for a bigger size which can be done only in their website. This can be done only after the product status has been updated as "delivered" in the website. Its been 3 days since i received the product and till now the status has not been changed.

This is happening for the third time in a row.

The material sent is not as per my requirement.The size of the material is small and the cloth of the material is not good.I am sending back to gurgaon address from where it has come.Please refund me amount as per below bank details:
Suresh chandra jain
Bank of baroda, thikaria branch, dist-banswara a/c.No.[protected] ifsc code: barb0thikar

Date of order[protected]
Order No[protected]
Shipment No[protected]
Dear team I am not satisfied with the product.I have got wrong size of my product now i want exchange with small size and delivered with 3 days.

Hi
I order an item from myntra on 11/aug/2016 and and because size i have to cancel that product. Now myntra said there is a transaction error and not return my amount of 2500/-, every time i call them they said give us a 2 days we solve it but its being 6 days i continues call them. Please solve details as given bellow

Order no.:[protected]
Order placed: thursday, august 11, 2016

Thanks in advance

मित्रों myntra.com से सावधान। यह विश्वसनीय नहीं है। लगभग दो माह होने को है और रिफंड स्वीकार करने के बाद भी रिफंड नहीं दिया जा रहा। आप भी इसे देखिए।
Regarding Refund..- [Incident:[protected]]
On Saturday, August 13, 2016, Myntra wrote:
Response By E-mail (tausif.ahmed) (13/08/2016 02.13 PM)
Dear Jagdeep,
Thank you for your e-mail regarding the refund pertaining to the return of 'G-STAR RAW Grey Tapered Jeans' which has picked up on 13-Jul-2016.
Upon further research and discussion with the Higher Management team, the return for this product has been approved accordingly and the refund will be processed into your Myntra cashback account on or before 17/08/2016.
I aologise for the time it has taken to process the refund for this return.
Once the refund is credited, please follow the below mentioned process to request for the refund of the cashback amount into your bank account which may take upto 3-5 days to reflet in your account.
- Go to Myntra app/website.
- Click/Tap on 'Contact Us'.
- Select "Payment/Refund"
- Select "I want to transfer My Cashback to bank account"
- Click/Tap on "CLICK HERE TO TRANSFER MY CASHBACK" and follow online procedure
Please note that the refund request must be submitted for the complete amount available in the cashback.
Feel free to reach out to us incase of any concern/queries.
Regards,
Tausif| Myntra
“Everything You Need To Look Good”

Hi,
It's been more than 2 months I have requested for a refund of RS. 1280. At the time of taking the delivery of my product I tried to pay by card, delivery boy tried twice but due to network error it could not happen, than I paid by cash. After the delivery boy left I received a message that my money got deducted from bank as well. Luckily the delivery boy updated that I paid by cash. Now I have shared everything and even after 2 months Myntra guys are asking for more time. Every time I call myntra they take so much time to understand the issue and all the calls end with high amount of call charges, sometimes 20-30 rupee. They asked me to share the latest bank statement and I did that but again the guys are just asking for time. This is the worst experience till now I have had with any online shopping site. I am not even asking for their money, I paid what was required and asking for the extra deduction back. I am now even loosing all hops that I am going to receive my money back. I even spoke to Rishab (escalation manager) and one more escalation manager, don't remember the name. All they are saying that they are sorry for inconvenience and will get back to me within 24 hours or 2 days but no one is getting back with a solution. Seems like Myntra wants to loose the brand loyal customers they have. If this is the service we are going to get than surely all the best... TRULY UPSET.

Dear Sir, I ordered one ladies watch from Myntra.com and paid all the money but when I received my courier i found empty black watch box only without the watch. I already complained to Myntra on this issue and they gave me 4 business days to answer but I don't expact any positive response on my complaint so I am keeping my other ways ready to get my cash back.

I had ordered a dress on 27th of July 2016 making online payment of ₹1365. Order was supposed to get delivered by August 6th.its been almost a month now yet I havent recieve any order. But the status of the order in Myntra says that order has been delivered. I have raised complaint on this but yet I have not got any update on it. Myntra is very careless about its customers.

I ordered one watch online on myntra. I received the watch in mentioned time frame. The watch i received was neither having any price tag nor bar code on the product box. I did not even realize it at that time. Since i did not like the product i made a return request. Courier boy came and he did not take back the product saying there is no price tag with watch.

Now the story begins.

I called customer care and informed them all the situation. But they asked me to send the picture of boxes. I sent those pictures to them.
I waited for few days and then i again contacted them, but they asked the same thing again, asked me to send more pictures with bar code on box. But since there was no bar code on box, i could send only box pictures.

Several times they asked me same things i conveyed them the same message.

After all this, i received an email saying that they are looking into this issue and will come back on or before 23-auf-2016. But i did not get any response from them. So i sent one email on 23-aug-2016 night (Around 10:00 pm) but did not get any reply. I called myntra customer care today morning (24-aug-2016) then i was informed by call center executive that they were about to close this incident becoz they cross checked with their team and found price tag and bar code sticker were send with product. This is really shocking for me, there were about close my complain without informing me. How can bar code go missing if it was sticked on the box.

I'm not getting any resolution with myntra's customer care. Only thing i'm losing my patience and peace of mind.


Now, i think, i should file a case against myntra in cosumer court.

Its not matter of some money but they are not keeping their words.

Thanks,
Ssingh

Myntra sucks...I did a lot of shopping with Myntra of late. Earlier I had restricted myself generally to Amazon (best service), Snapdeal, Jabong and Flipkart. I can't believe what is happening for one of my returns. The item was delivered on 24th July and I put the return request on 26th July. For more than 2 weeks the return was getting cancelled automatically about 3-4 times and nobody from My tra/Courier ever came to house or even called. Eventually after a lot of escalations, it was picked on 13th August by one of their courier agents. On the same day I got call from another courier agent who wanted to pick up. Any way, I thought it's done and over. But to my surprize, now Myntra doesn't seem to have clue which partner picked the item. I am still waiting for refund since 13th August and all I am getting is only empty promises from customer care. I neither have the refund nor the item. Pathetic service, Myntra. Learn from Amazon. Just selling on discount is not the only thing for success, logistics/service/customer care is the key. I never faced such a pathetic situation with any of the e-tailers. Order-id:[protected].

I would like to register a case against myntra an online shopping site for refusing to refund my cashback amount and suspending my account.

On july 2nd and 3rd 2016, i purchased some items from myntra as part of their online shopping festival called eors.
As i was not happy with certain items i returned some of them within the allowed time period. All returns were sent through courier services like dtdc and aramex, in different packets as all items could not get into a single packet. The returned items got delivered at their end in a weeks time and i sent them the scanned copy of the return courier receipts.

As per their return policy i can send as many as item back within 30days and they will refund the entire amount item charge and the courier charges incurred on providing valid scan copy of the receipts.

Couple of days later to check if all return courier amounts were refunded i tried to login to my myntra account but was unsuccessful.
I emailed their support team for two days but did not receive an update. On the third day when i called them they said one of the courier receipt i provided is fake and as a result they have suspended my account and they would not be refunding the amount specified in that particular courier receipt. Also they did not disclose which courier receipt they found to be fake.
I provided them with the scanned copy of all receipts and they still did not approve it. I asked them to check with the dtdc courier service and validate it but they even refused to do that as their policy does not demand to have a communication with the courier team from where the customer has dispatched the item. I had to call myntra support multiple times to get an update.

During this period i had a refund amount of rs.3059. They said they can refund my current cashback of rs.3059 only if i sign off the noc they provided, which says i have settled everything with myntra and i do not have any more pending liabilities with them. As my refund of rs.840 for courier receipt id r22849718 was not approved i refused to sign off the noc.

I have the original receipts and all other email communications with them.

Details provided below

Courier receipt tracker id - r22849718
Number of items shipped - 4
Courier service - dtdc
Amount to be refunded - 3059rs + 840rs (Rejected courier charge) + compensation.

It is not just about the amount but also to prove them that i have not done any fraud activities as they claim.

Attaching the courier receipt copy which got rejected.

This is with regard to reverse pickup which was scheduled on 17th aug. I did not get a call from your executive and at the end of the day i received a msg claiming that i was unreachable which is not true as i was for whole time at my place and when i tried to call the customer care, no one responded. I tried calling today but none of the executive again attend me. This complaint is with regard to your courier partner. The one month policy will lapse and i will be in loss. I even asked the mantra executive to request the delivery boys to contact me before hand so that i can tell them the timing as i have collgege from 9-5. This has put me into trouble. Pls help.

This is regarding the amount which was paid twice through debit card and cash. This was paid on aug 1st and they said that it will be returned within 7 to 10 days. After few days they asked me to share my transaction details. It's been 22 days now but still i have not recieved my money. Not sure how this process is working. Lost my money and now wasting my money over customer support calls.

I have bought one moda rapido tshirt on myntra one month ago.
I wore this only one time after one wash it has several white patches all over.
I m highly disappointed by this product.
I have around 1200 whatsapp contact if i would get satisfactory exchange/return i will broadcast them all that don't buy anything from myntra and specially moda rapido

I orderded the item before 2 weeks and after sometime i got a message saying i'll receive my item on or before 18 august 2016. But sadly i didn't receive the item. Then i got another message i'll recieve my item on or before 20 of this month, that is august 20 2016, today. But still i didn't recieve my product. I my not at all satisfied with their service. Help me as soon as possible.

I have returned 3 items to myntra on 11 aug 2016 which i have purchased from Myntra (order ID:[protected]. I have not received refund for the returned items. Myntra is denying to process refund because o[censored]navailability of pickup receipt.

Delhivery.com is the courier who picked up my items and did not provide receipt during pickup. the reason given by them was "since they had arranged a priority pickup, the receipt not yet available with the pick up person at the time of pickup.

I have visited the concerned Delhivery branch to get the pickup receipts. They are not providing me the receipts.

I have contacted Delhivery customer care, they claim that the items have been returned successfully to Myntra. they have provided some other document as proof of return which contains Waybill No: [protected] and status.
They also claim that they have updated the status to Mynta about successful pickup and return.

On the other side Myntra claims that they have not received any update from Dhelivery about successful return. With the alternate proof provided by delhivery they are not ready to process the refund.

Finally my money and items are lying with Myntra.

Both the parties are not willing to resolve this issue in any possible way.

I have ordered a metro slliper from your site on 10th of August whose expected delivery date is 17th of August which is not delivered yet.And now the order is automatically cancelled.order no is[protected].Pls make sure that my order should be delivered to me as soon as possible

I orderd a pink stripped top from harbour and mast through myntra. I recieved order on 23rd july. Requsted return on 24th july. The guy picked it up on 4th august. Next day another guy came for pickup and said i was suppose to handover to product to him. I talked with two customer care person regarding this. They filed complaint and thats it. I got multiple emails stating return request accepted, request failed and request denied. I sent complain email and they replied that i have to raise request again for pickup, they dont have that product. This is the worst experience i had with online shopping. I am still waiting for my refund.

Product code 108562
Return id 16054077

I have ordered a top from your site on 13 august and did not get the product yet. It's been a whole week. It shows expected date is 21 aug which is sunday and i can not collect the order on sunday as the address on my order is my office address which is closed on sunday. Please resolve my problem and send my order on any other day and as fast as possible.