Naaptol Online Shopping Complaints & Reviews

Hello Team,

This is to inform you that i ordered a phone call VOX V on VP4 on 30/7/11 and received the product on 6/8/11 after the courier missing me for 4 consecutive days

leaving a missing note at my place every time i wasn't here.

The day i received the phone problem started,I got a damaged headset with the phone,I immediately call the customer service team and informed them about the same.

They told me they will replace the headset in 7 working days which is absolutely pathetic,then my problem got more worse when the phone did not switch on.

I called the customer service team and informed then about the same they told me its a battery problem,i tired my other battery phone in VP4 and the phone was switched

on and was working properly,then i asked them to replace the battery,they sd they will do it in 7 working days, which is agan patheic as its a brand new phone.

Then the problem became more worse when i called the customer service team and then they told me that they cant do it as the phone is out of stock and the accessories

are also out of stock.

I spoke to many customer service representatives and they kept on disconnecting my call until i finally got a good man called (SAGAR) didn't tel me his full name. he

was very polite and helped me a lot he asked me about my problem and explain to me how it works,i told him i was irate and want a replacement however he said as per

the company policy he cant give a replacement as the problem is with the accessories and not with the phone,however he did mentioned that if i would have called and

told any CSR that if the problem is with the phone then i would have got a replacement.

I then asked to speak to his manager (HARSHAD) who was also quite polite and helpful,he told me that he can offer me a refund of 400 rs for the battery and

headset,dont know the market price however he said that i would be able to get it for that price in the market.

Although i didn't want it i reluctantly agreed for the same as i don't have any option.

I went to a retail mobile store and purchased a battery for the phone,it was for (450rs) i was ok with the price,but the problem became more worse for me when i

started using the phone i realized that there were so many defects on the phone.

PROBLEM'S WITH THE PHONE.

1) The touch screen didn't work properly i had to make several attempts to get the screen move.

2) The camera hangs in between,also the clarity of the phone is absolutely pathetic.

3) The major problem with the phone is after speaking for 2-3 minutes the phone gets heat up so fast that it hurts my ear and its so hot like a boiling water that you

cant speak on the phone,you have to put it away from your ears 2-3 meters and then speak to the other person.

Now instead of resolving my problem,it has become more worse, when i called the customer service department of (Naaptol).

I spoke to many CSR and they were absolutely rude and sarcastic one the representative telling me that if you want to send the phone send it otherwise keep it with you

we can't do anything for you, i don't remember the name of that representative but he was speaking in south Indian accent.

Anyways i informed them the problem and they told me that they will repair the phone in 15 working days,I said that i don't want to repair the phone and as the phone

is under warranty i need a replacement, However they insisted that they will not give a replacement and can only repair the phone.

Repairing the phone and that to in 15 working days (Sat and Sun excluded) doesn't make any sense to me,as i will be without any phone for 15 days. Also they dont have

a service center any where in Mumbai where i can go and repair the phone.

I am really not flexible with repairing the phone as im within the warranty period and eligible to get an exchange. I would like top know if some one can help me in getting an exchange as this is becoming very inconvinet for me to call the customer service department everytime and spend my valuable time there speaking with them for hours.

I am ready to send my phone back along with the box and original battery and damaged headset that it came in

I would request anyone who can help me in getting this phone exchanged or if not an exchange getting a refund of my money,Kindly contact me on my email id [protected]@yahoo.com or you can also contact me on [protected]

Regards,

Kazim Dhopavkar

i have place a order for mini silai machine order no.1695310. the product was defective i contect customer care center they inform me to return the product. i return the product in the month of may 2011. but till date i have not received refund of rs.2298/-i contected so many time vide by my mobile as well as e mail. but now at the last they inform that they have deposite the money in my a/c on 15.07.2011. but sir there is no credit in my a/c till date.i have submitted my bank a/c statment to customer care in this regard. i request them to send me deposit slip. when they send me deposit slip. i seenthat a/c no. written on slip was wrong.that a/c no. does not exist in PNB.because i am a sr.inspector of the said bank. when i inform them reg this. they say it is not possible.we have written correct no. that slip copy is lying with them.photo copy is also with me. now i request you to please check the record and send me refund of rs. 2298/ along with intt.+ compensaation of mental harrasment.

i had ordered for two X88 full touchscreen phones from naaptol. when i received the parcel, one of the phones had a crack on the screen and the touchscreen was not functioning. i tried calling the customer care a million times, but no response. when i finally got through them, the lady told me that, i had surpassed the touchscreen warranty period (which is 24 hours) and that she couldn't anything further. when i had placed an order, the advertisement in the newspaper said that the warranty period is for six months. either the naaptol people give me a new phone or return my money back. or else i'll move to the court and get them sued.

I am Jatin Sharma and I brought the below mentioned product from Naaptol online shopping ltd. The product proved to be faulty and broke down within a month of little usage. The broken part of the machine despite being small rendered the whole machine useless.

After calling the consumer care, the person on the customer care replied that nothing could be done whether it was replacing or repairing the machine. Despite the fact the machine was faulty with a damaged part. The call center agent asked me to get it repaired form outside which a refused to do so because it would void the warranty of the product.
After several calls, I got a call and was given a ticket number to my complaint. (no.603780)
I was spoken to very rudely by the person I was talking to and definitely didnt like the tone of the person talking to me.
Even my father talked to the person and the person was rude to him as well.
As of currently the machine is broken and I am disappointed by the company`s attitude towards the customer.


Order no: 1432420
Order date: 26/02/2011
Product: MINI SILAI MACHINE WITH THREAD.

My name is rasik, mobile no [protected]
today I got a delivery of a laptop stand. I was surprised about your pre delivery check-up system.
When I opened the package I found the following;
1. Mobile top was not fixed. the wood cam out just like that.
2. the connecting rod between the two lengths was not in place.tne two nails had chipped the wood
3, The support rod to lift the laptop had come ouat. One of the screws was missing and the other was loose.
4. One of the legs is chipped of near the screw. So I do not know how long it will last.
I would like to know how aare you going to compencate about such shoddy deal!
Rasik shah
Mobile [protected]

we ordered queens jewelery collection by vintage with quantity-2. order no:1790182.
we paid for both at the post office.but they send only one quantity instead of two.
we called to customer care people.they said that, please send back to us we will send again.we have another 200rs for postal charges and couriered as the address send by a message(By customer care people). But the courier come back as what we send means only single quantity. then we called again and again to them.but now also they send a message and said plz send back to us. how many times we have to send. plz send another quantity if you are genuine company.plz go through my complaint. and reply soon

order no is:2075990.we have a very poor battery support from the day 1 of my purchase.we need you to refund the money or exchange of battery.

I have purchased Spy Pen of 16 GB through call and received delivery after 10 days without any catlogs or CD. I started the pen which was not working on very next day. I complaint and they inform me to sent the new piece which i have purchased at their service center at Mumbai. I have sent back the same but after 15 days i received back deferent piece then earlier which was looks old one.
Again i didn't received any catlog or cd for date changing. I have started but again the spy pen was not working. I have visited Lord amarnathji with spy pen. I started the recording but after there was nothing recorded in spy pen. Again i complaint to naptol but not get proper reply. They have cheat me and i lost the money.
I instruct NAAPTOL if they read this to change my spypen or i am going to case in court and costomers GRAHAK SURKSHA.
From
Upendra Upadhyay
[protected], Ahmedabad

kavita paliwal to support
show details Jun 1

THIS IS REGARDING THE ORDER N0 1793385 I HAVE PURCHASED IT FROM
NAAPTOP A WESPRO CAMCODER .THE ORDER WAS MADE FOR 10MEGA PIXEL CAMCODER BUT WAS DELIVERD ONLY 5 MEGA PIXEL.
THEN I HAVE MADE A CALL TO UR CUSTOMER CARE DEPARTMENT THEY TOLD ME TO SEND IT BACK TO( ARAMAX INDIA PVT LTD, 12/A NEW SUN MILL COMPOUN
D, LOWER PAREL MUMBAI 440013) WITHOUT EVEN TELLING US THAT THIS ORDER CAN BE SEND THROUGH BLUE DART WHICH IS FREE. THEN SEND THE ORDER TO ADDRESS GIVEN TO US THROUGH TNT COURIER SERVICES ON 26/05 /11 FROM NAGPUR
TO MUMBAI BEARING THE CONSINMENT NO-DO[protected]WW.
THE CONSINGMENT IS RECEIVED AT ARAMAX ON 27/05/11 AT 11.30 AM BY A PERSON NAMED RAKESH

AS PER THE CONVERSATION THE EXECUTIVE TOLD US THAT U WILL GET THE REFUND WITHIN 7 WO
RKING DAYS THE BANK DETAILS ARE BEING PROVIDED TO THE EXECUTIVES. BUT UPTILL NOW NO ONE KNOWS WHERE IS THE CONSINGMENT THAT HAS BEING DELIVERD FROM NAGPUR TO MUMBAI..I AM REGULARLY CALLING THE CUSTOMER CARE DEPARTMENT BUT THEY ARE NOT PROVIDING ANY CLUE TO OUR
PROBLEM. I EVEN HAD A CALL FRON MUMBAI THAT WITH IN 3 DAYS WE WILL REFUND YOUR MONEY BUT UPTILL NOW THEY R DEAF TO OUR PROBLEM AND HAVE NOT YET REFUND THE MONEY TO US

THANKING U FOR UR PROMPT

ACTION IN THIS MATTER

I have purchased a mobile phone f8 (order no. 1989340). On 9/7/2011 I got that mobile. When I open it and started to use it I found some fault in it. So I charged it & tried again to use it. Within 10 minutes it's battery goes down. And one major fault is that the sound of the mobile is too low. I hardly can hear that sound.
So, next day I called naaptol.Com executive. He told me to show the mobile to the local mobile repair shop. So I went to the repair shop. He checked the mobile and told there is problem in a charger & in the mobile.
So all this told to the naaptol.Com executive. He simply told me to return the mobile to the company godwon & gave me the address. But when I go to sent the mobile by courier co. They told me charges will be 430/- Rs.
When I ask naaptol.Com executive about courier charges they told me to pay it myself.
I refuse to pay the charges.
I send a email to their ceo also.
But they don't reply me.
Thanking you.
Anil birdavade

I purchased a full touch screen phoneF8 on 6th june from naaptol which is not working from the 2nd day of purchase.i give the details to naaptol but they refused to change or repair the phone.kindly help me to sort out that problem.

Order No.-1866562

Order Number: 2007296 BlackBerry Storm 9530 with 3G

I ordered This mobile phone with Naaptol after seeing advertizement in news paper.

I found the phone was used one as it was having scratches at it back flaps and having lot of photographs inside. Also I newspaper ad shown a free blackberry pouch which I never received.

I called up company support lime but they said we donot send old phone and we do not take any complains after 24 hrs.

Even it takes couple of days to open and use a product on work days as very less time available and they never told this 1 day complain window in there paper ad.

Feeling bad about spending Rs10000 on second hand used product. Naaptol is definitely fraud conpany

Uday

Dear Sir,

I booked one product from naaptol.com, its 15 days have been passed but i didn't get my product.
below i am giving you all the detail:

Order Details
Product : Nokia-BH-108
Quantity : 1
Order Amount : Rs. 769.00
Current Status : Order Shipped
Status Description : This order is shipped. Kindly hand over the order amount upon receipt of parcel if you have ordered via cash on delivery.
Shipping Detail : shahanwaz uddin
BUILDING NO:R-13, ROOM NO:15,SOCIETY NAME:MMRDA,NAGAR NAME-POONAM NAGAR , ANDHERI (EAST),

NEAR-PMC BANK

MUMBAI - 400095 (MAHARASHTRA)
[protected]
Order State State Date States Updated
Order Shipped [protected]:35:19.0
Shipment Date : [protected]:00:00.0
AWB Number : [protected]pafex courier
Remark : As per mail received from:Store24x7 [[protected]@gmail.com] As on dated 08 07, 2011 1:01 PM
Picked Up [protected]:34:45.0
Pickup Date : [protected]:00:00.0
Remark : As per mail received from:Store24x7 [[protected]@gmail.com] As on dated 08 07, 2011 1:01 PM
Cargo Ready [protected]:11:20.0
Remark : order no = 2022373 pafex courier=[protected]
Order Verified [protected]:25:54.0
Remark : -
Remark List : Short address updated
Payment Received [protected]:39:13.0
Payment Received Date : [protected]:39:13.0
Payment Transaction Number : CCA11GAQX645
Remark : Thank you for shopping with us. Your credit card has been charged and your transaction is successful. We will be shipping your order to you soon.
Amount Paid : 769.00


please tell me what i will do?

thanks
Shahanwaz uddin

I ordered naaptol for car stereo with FM, MP3, USB, ... The offer was for free car scratch remover pen.
I received the product on 26/5/2011 with no car scratch remover pen. On the same day I called for not received 'car scratch remover pen'. Reply was that you will receive refund of Rs.200 within a week.
I called second time on 03/6/2011. Reply was that you will receive a cheque of refund amount of Rs.200.
I called again third time on 13/6/2011. Reply was that you will receive refund amount of Rs.200 in your bank account by transfer. For this bank details are given. Yet the amount is not received. Please cooperate.

sir,

i have complaint against naaptol before in consumer forum i didn't get any feedback from your side
my complaint nos. 21565 and 21568

This is with reference to an offer from naaptol.com in Mumbai mirror last month through which i had ordered a blackberry tour 9630. The advertisement and naaptols customer service assured lot in terms of deliverables but after the delivery the case is something else.
To start with as per commitment the courier also should had a pouch included in the offer but the pouch was never delivered that just the start of a sad story
The device delivered was verizon device whose code had been cracked by them in India and has problems e.g. it doesnt have browser settings (then y the hell do you require a black berry). On taking up the matter with the mobile operator i came to know that its a handset problem as although the mobile operator has activated the services the handset is not registering on their servers. I was also informed that they have received a lot of complaints about verizon handset blackberry.

When i get in touch with the customer care to register a complain they are act as weird as they can and instead of solving my problem agree to the fact that they have goofed up. So they will provide me service and help me trouble shoot it....how....I need to go and courier the handset to them for which they say it reach in 7 days even if you send it from BlueDart, post the receipt they will take 15 days to figure out that they can send a new instrument or not and there is no guarantee that the new instrument will be a proper one.
I was amazed and shocked with the quality of the call center professionals they have hired, they cant speak courtesy in Hindi or English. Naaptol has proved that it a company into cheating people and vanishing away with consumers hard earned money.
I had also put an online query on which the is no revert from the company. Request all consumers to stay away from their offer which they are using as a fleecing mechanism and take serious action against them.

Respected/Madam

I purchased from Naaptol i.e. I won for the Elegant Designer Jewellery - Green And Maroon Kundan set
Elegant Designer Jewellery - Green And Maroon Kundan set has Total 4 Pcs - 1 Round Chain Set with Maroon, Green & White Glass Kundan Studded, Pair of Earrings Designed with Hanging Maroon Beads. Elegant Designer Jewellery - Green And Maroon Kundan set includes 1 Round Chain Set with Maroon, Green & White Glass Kundan Studded in it with Earrings Designed with Hanging Maroon Beads.
Artificial Jewellery [ Read Buying guide ]

Vendee
Rs. 4000* ( * approx. price)

But, I have received a different duplicate of it which they shown before it was not delivered to me in place of it I have received different one. Below I am attaching the ordered as well as received bo the images.

I have a complain regarding non receipt of a below mentioned product. I had placed an order online by using my credit card on 10th May 2011. The money was debited from my account however till today i havent received the product. It is a knee supplement for my mother who is suffering from knee pain. I saw the advertisement on Mumbai Mirror and i went to the website and placed an order hoping to receive the medicine in no less than a weeks time at the most.

The most upsetting experience has been the customer service part. When ever i call the customer service number mentioned on the website ([protected]) i always get the same information that the product has been shipped on the 17th of May and it will be delivered in a few working days, At first i thought that it defitinetly will take a few working days, however i havent got anything from them yet . It was orderedn in my sisters name so once she received an intimidation from the PO that a shipment has arrived. Then she went to collect the parcel, however she was told to pay the full amount. And when i called the customer service of Naaptol.com, they informed me not to pay the money because i had already made the payment. The representative from Naaptol told me to wait for few more days and it shall arrive.
Sir at this moment im highly frustrated having gone through all these mental harrassment. I have called innumerable times, had given feedback on their website, asked question from their website and all i get from them is ignorance, I think this is not the right way to treat a customer. I therefore would like to sue the company or ask for my money back and i deserve a fair compensation.

ORDER DETAILS :

Order ID :1743939
Product Name : JOYNT - Herbal Supplement by TULIP Labs
Order Date : May 10, 11

Payment Mode : Credit Card / Debit Card
Order Amount : 1399.00

Order Status : Order Shipped

Regards,
S Amarjit Singha.
[protected]

order no 1340954
compliant 556648
we have purchased a swing machine from naaptol online purchasing.
after 2 days machine was not working properly and we have return back to naaptol
for repairing.but customer care person has insure me that we will retun back your mony but we are still waiting since 2 months.and no response from naaptol.
i am give one week more after that shall go to consumer court.

Thanks,

COMPLAINANT: V J RAO PLOT 38 CHINTAMANISWAR, BUDHESWARI POST, BHUBANESWAR-751 006
ODISHA

COMPLAINT AGAINST: NAAPTOL HOT DEALS

COMPLAINT:

CONSUMERS BEWARE OF THIS SITE WHICH OFTEN ADVERTISES IN TIME OF INDIA AND OTHER NEWS PAPERS AND OFFERS VARIOUS ELECTRONIC ITEMS AND MOBILE PHONES FOR DISCOUNTED PRICES. BUT, IF YOU PLACE INDENT BY MAKING PRIOR PAYMENT, YOU ARE LIKELY TO GET EITHER AN ARTICLE WHICH DO NOT TALLY WITH THE ONE FOR WHICH YOU HAVE MADE THE INDENTURE OR SOME OTHER MODEL WHICH MIGHT HAVE ALREADY BEEN WITHDRAWN OR BECOME OBSOLETE IN THE MARKET. MOST OF THE TIMES, YOU DO NOT RECEIVE THE GOODS EVEN AFTER HECTIC FOLLOW-UP.

V J RAO
PLOT-38, CHINTAMANISWAR
BUDHESWARI POST
BHUBANESWAR-751 006
ODISHA