Naaptol Online Shopping Complaints & Reviews

I did online purchase of Blackberry Storm 9530 with 3G GSM mobile from Naaptol on 13th April 2011 paid for the same through net banking. My order number is 1627345. My order came to me on 27th April 2011, which I picked up personally from AFL Courier in Chennai. First this order was marked COD, where as I have already paid the amount online. It took them 2 hours to release the product (it was released to me at 10:30 PM 27th April 2011). Next day when I opened the product, i found that the product was not usable due to the fact that this product was not a GSM mobile but a CDMA one and moreover the screen of the mobile was loose from all ends and the key press was faulty and did not work for options that are available at the corners of the screen. I immediately called up Naaptol customer care and told them about the issues related to mobile. They provided me number of a company named Megan Impex Pvt Ltd.[protected]/999). Both the numbers provided was not answered for 5 continuous days. In between I called up Naaptol Customer Care and they bluntly said that they cannot do anything and i should keep on trying the number provided. After 5 days when i shouted on them, they said that someone will get in touch with me from Megan within 2 working days and of-course that did not happened. On my next complain, i was told that some one from Naaptol will get in touch with me within 24 hours and even after 3 repeated daily calls, i am not being provided any information on resolution of my issue.

I have mailed naaptol feedback / customer care / CEO email ids but from none of them I have received any revert till now.

I am filing this complain against Naaptol in order to get my issues resolved and to make this company pay for the trouble they have caused me till date. Company like Naaptol is nothing less than a Fraud Company and does not have any sense of responsibility and customer focus.

Please help me in getting this issue sorted out at the earliest.

Regards
Vivek Verma
[protected]

Hello i have purchased the dent king product in napptol.com.scratch remover pen was free. i recieved my product within 3 days.but the scratch remover pen was defective so i couried to their service center on 11th april 2011 as per as there commitment through mail the defective product should be repalced and couried to my residence within 7-11 working days ..as on may 7th 2011 i hav not still recieved my product. i here by request you to please look into my matter. as many of the customers are not satisfied with naaptol.

Dear All,
Please Don't Believe in Naaptol online shopping website. link is: http://www.naaptol.com/ .. some buggers are working in that company. I was purchase a Blackberry Storm 9530 Mobile through online .but it was Cash on delivery Mode. but the buggers was given to me a used dummy mobile . after that I was contact wit customer care also but that time they told me they are not responsible for that ...and bla bla bla.....
please be careful from those kind of site.everyone.

Thanks
Ronit
03/05/2011

I have following issues with the product…



At the time of placing the order of product your agent confirmed me that this product is of NAAPTOL’s company (Not any third party vendor – Pls. check your conversation recording, if you have)
The product is aesthetically not well; all buttons are having different, different length & width.
Vacuum cleaner’s condition is also same…It is open at some places, ant not working at all as a vacuum cleaner, but it can be used as a good fan…
Your Pen drive is having very good quality because it is branded.
Pls. let me know if I will send this product with courier who will bare the courier cost..?

dear sir

i have purchased a tummy control shapewear for women order no. 1643714 from NAAPTOL.COM. The product not as effective as mentioned in advertisement. My tummy looking same after wearing shapewear as before wearing it.

1) They have buy 1 get 1 scheme, when i asked to their customer care executive that " i want one shape wear in size 34" and another in size 28" ,is it possible to provide?" they told me "yes madam" . But they send me both of same size.
2) I ordered both the shape wear in skin color but they send me one of them black.
Now i told to their executive
3) i ordered shape wear in different sizes he answered "madam not possible to provide different sizes"
i said "ok then resend me in size 32 ,if i wear one size smaller perhaps it works" he answered "No madam,i can't because you ordered 34" so i am unable to resend you of size 32 "
4) I told" pls give my money back" he answered "sorry madam"

if he was unable to provide different sizes ,then why he was not told me clearly at order placement time.
Neither their product is effective nor they give my money back or provide me any other help

please help me .

regards
smita singh

Dear Sir / Madam,


This is for your information & necerray action that I have taken Xtreme X12 Touch Screen Mobile + MP3 Player Combo 2699.00(ORDER NUMBER 1509969 ) mobile from NAAPTOL.COM website, through online in the last month.

But now that mobile touch Screen is not working, then I have contacted NAAPTOL customer care executive regarding the same but he told that there is no service centre in Pune but before buying the item they told me that cervice centre is available in pune and top of that he told me that touch screen warranty is only for 24 hrs but as per the documents it is valid for six months.

Customer executive also told me that they are unable to repair the same.

they are not giving any support the customer it means they are making fools to them.

Kindly do the needful to help the customers.

Regards,


Tanaji Zende

Pune- [protected]

dear sir
spy pen camera
order no.-791535
order date-22 September 2010
receiving date-22 November 2010

product was damage when i received it . after then i have return to exchange on 29 November 2010. but he does not taking interest in my matter how ever i have call to
phone no. [protected] at least thirty times.but he is not giving any response to me

pl. help
with regards pravesh kumar mob [protected] gurgaon hr

Sir, Madam,

As you can see below, I had ordered a new BlackBerry 8820 for which I had paid Rs 5750 in full and yet haven't received my product. I have contacted your office in numerous times and yet have not received any answer, let alone the product.

Not a single person in your call center knows where my product is and why it isn't delivered yet. I was provided a tracking number for DTDC z34410993 and when i call them I am told that they haven't received any order from Naaptol. While your call center staff state that they aren't able to find any detail from this tracking number but yet are not willing to contact DTDC directly.

I am utterly disgusted not to mention VERY DISSATISFIED with your service. I feel I have sinned by convincing most of my friends to buy the BlackBerry from Naaptol. I will not hesitate to make every effort to dissuade my friends as well as my fellow Indians from being DUPED by this fallacy, not to mention Consumer Wing, the ACB and Anna Hazare.

A supervisor by the name of Harshad was supposed to contact me but I have still not received any response from him.

********CHAPTER 2*************
Dear CEO,

I have again called up Naaptol.

Jacob says he has a supervisor but we are equal and was reluctant to connect me to a supervisor. Later he agreed when I insisted and quite apparently as I had anticipated he came back with a response that his supervisors were busy on calls.Very true that they are compelled by supervisors not to transfer calls.

Question to you Mr CEO.
How will frontline agents ever have a natural concern for customers if people above them don't. How on earth Mr CEO are you going to drive Customer Satisfaction if people that drive performance amongst your frontline Customer Service Professionals themselves don't believe in Customer Satisfaction.

Regards,
Ashwin

******************CHAPTER 3***********

Dear CEO,

I called up again and spoke with Anand, even he wasn't able to provide me with any information and no surprises for guessing, when asked for a supervisor he got back to me saying his supervisor was busy on a line. The name of his supervisor is Mahen. I can understand your agents not providing the name of the location they are in, which is perfectly right. However, in the industry of Customer Service, how can one ever deny a Customer the right to escalate. Clearly your organization lacks Service Ethics.

*****************CHAPTER 4***********

Dear CEO,

I spoke with DTDC once again to find out if there may have just been something that I lacked or something that DTDC erred about. I was informed yet again by their rep that they have not received any order that I mentioned. I was again asked to contact the vendor and was advised to ask the vendor to speak with the local DTDC office from where it had been shipped.

I called Naaptol again & spoke with SriKrishna and here again I was informed nothing but what has been in the past. Once again, I pleaed to speak with a supervisor and yet again was denied. Sri Krishna like others claimed that his supervisor was busy on another call and what more, all the supervisors on the floor were on calls. Customer Avoidance yet again!

sir, have purchase mobile phone at naaptol online shoping on 4 march,around 8 march i recived the product but it was not in working condition i mean charger was not working and within one day battery was dull nd was not geting charge so i complaint naaptol care and they suggest me to send the product back and they will replace the product then i have send my product on 11/03/11 via blue dart curior and they have receved product too. now its one and half month is over and still i have not recived my product from them, whenever i call naaptol care they says that u will receive product soon...so help me out.

some details-
shoping at naaptol.com
order no-1446017
revers shiped via blue dart- id is [protected]

Respected Sir,
I have placed a order no.-1389059 dated 15.02.2011 in Naaptol Budget Bazar for purchasing a Laptop. My laptop Box coming through speed post and I have paid the amount of Rs. 7200/- to Post man for clearing of Box. But, while i have opened the Laptop Box, the box is empty in front of postman, i have tell the postman that the box will empty he tell me that you have place a complain to naaptol budget , mumbai, hen i have discussed to the customer representative they tell me that their are no responsibilty of company, afterwards i am going for place a FIR against the company but their will no FIR written dated. I am very disappointed when this type of mischief as been occured.
So, please sir kindly solve my problem as sson as possible.

Thanking You,
Vitin Kumar
Mobile no.-+91 [protected]
Address:-
Vitin Kumar S/o Sh. Ishwari Singh
Village & Post- Maniyawala/Fazlabad Parmanandpur-246722
Tehsil-Dhampur Distt.- Bijnor
State-Uttar Pradesh

Hi Sir I am Pavithra, I've ordered Sewing machine from Naaptol here is the details of the order

Dear A PAVITRA,
Thank you for shopping with Naaptol.com. Your order details are provided below:
Order Number Payment Option Order Value (Rs.) Status
1163764 Cash on Delivery (COD) 1699.00 Order Delivered

The sewing machine is such a crap. It did'nt work even a week. I've returned to Naaptol through Bluedart courier. Again they've returned the Sewing machine. I don't know whether they've returned the same machine without fixing it. Problem still persists. Again i've spoken with Customer care, i said clearly i don't need this crap machine. They said they will refund the amount. Now they've changed their words. Saying, use it other wise its your wish. Customer care is so pathetic. If i select telugu option through IVR. After taking my Order number they are speaking in other language.


I sincerely request you to do the needful to me. I need full refund.

Thanks & Regards

Pavithra

[protected]

I bought Blackberry mobile set from Naaptol.com 3 months back after seeing the repeated advertisement in newspapers. It did not work and i contacted them several times but they never responded till now. Later on i contacted local service center of Blackberry and come to know that my handset can not be serviced by them as they only do service for phones bought from authorized outlet of Blackberry. Naaptol.com bought sets from Ritco & Co.,Gurgaon to whom i visited 3-4 times and after wasting lot of time it was found that handset was faulty and replaced by them 2 times . It is still not working properly. I came to know that Ritco & Co. bought cheaper lot from some other country and selling in India without authorization from Blackberry. I feel company like Blackberry should not allow such practices as they are reputed name in international market. Naaptol.com is fraud online shopping company engaged in such type of selling. Pl. do not come in trap of such a company. For more details you may contact me and i will provide the documentary details. Deepak Gupta

Hi,
I have order one Tablet PC on 1st Apr'11, Order No -1573744 through naaptol.com, but still shipment is not delivered or the status for delivery was updated. I have contacted more than 10-15 time to naaptol customer care ([protected]) for the status but unable to get the status. As per them the "order has been verified will delivered soon". I have heard the same voice in every call last 20 days since 1st Apr'11. They have also give me the merchant no[protected] Heman Ji) but as per merchant all the orders are delivered to naaptol itself.

After such Irresponsible behavior I also mail to [protected]@naaptol.com for status query, but no revert, received a mail from [protected]@naaptol.com with same remarks (shipment will delivered soon).

Today on 22nd April I call again to Naaptol CC talk with Mr. Mitesh (CCE) but he also unable to give me the status, so I ask him to transfer the call to seniors but he refused my request hence I write this complaint.

""My query is if the merchant unable to delivered the shipment, please confirm the status to customer or if it will delivered than confirm the date (max).""

Naaptol has wasted my time and value, with no clarity on shipment within such a long period.

Hope I will get my order status through your website.

Dear concerned i give order of car kit having carvaccum cleaner,dent puller and car scratch remover sktch and pay naaptool for this kit nearlly 2 months earlier but yet i did not recieve my order so do the justice oir otherwise igo to consumer court

Sirs,
My order for a cell phone was despatched to Salem Office Which was in turn forwarded to Tiruchirappalli Area Office.The consignment no.LA 0250637 was returned to consignor without informing me on 19/04/2011. Today I verified and found that 'delivery on payment of cash facility 'is not available at Ariyalur.My request to staff to Trichy and Salem fell into deaf ears.Hence, this grievance.

Dear sir,
i m Mr. yatin shah from Mobile gallery (Ahmadabad). I m a mobile Dealer in Ahmadabad . i m dealer for all leading mobile brand...like nokia /samsung / htc / lg / sony-ericsson /acer /asus & blackberry etc.....
Daily i read the times of India everyday in my home . i m a blackberry user & i have blackberry torch 9800 .....i always read the advertisement of 8830 in newspaper & one day i gave the order ......but after the ordering my parcel is not coming in time .....than when i show the thing that was refurbish because i batter know all those thing ..... its not 2 complicated its very easy to identify for all common people ....there was no screw in the blackberry 8830 .......i shock ...& call to customer care they said there is no need .....(screw) ....the memory tray is damage & the back panel is not fitted properly,hands free is duplicate & the internal menu menu is some thing very different like china.& all thing is mess up & the box is not the original like blackberry ...its same but i m not convince ......ill send back this product in just in 2/3 hours from blue dart..

that day is jan 20 2011

ORDER NO: 1235723 MR. YATIN SHAH PRODUCT : BLACKBERRY 8830 PAID : 6199/-Rs. delivery receive : today 2.25p.m

i m upset & tell him to return my money now i don't want the stuff , than they said OK.... but after 20 days

they send me the same PCs ... the same one not new not the other ...... same one with same complain & i return that & asking for my money return.

they are not replying , not calling or not g m any kind of support ,
than Finlay i mail u that i[censored] r not giving my money back than i do all legal action & inform to all media / news paper & my all retailer /Chanel partner & blackberry company ......

i just love this phone because.................its very comfortable key Bord with no camera ......& its work like owsam ......that's why i want it.

Today is 21/4/11 but still my case is pending so ill send u the mail to u all people ................

i have the proof of all so please check the attachment ........some picture

Sir, I am Biswajit Debnath Purses 16GB spy pen from naaptol .com online shopping center my order no 658127. Delivered defective spy pen from naaptol .com ( Naaptol shopping center) so, iam refund spy pen more then six months by professional curior service. till now many many times contract with costumer care but no responses so, iam request you to kindly send my order no 658127, product 16GB spy pen.

Thanks........

My order number was 1204292. My mobile is [protected].

Dear Sir/Madam Date: 05.02.2011
I had asked for a MP3 player for car making it very clear that I have a NANO car on the phone while pacing the order itself.
Even the representative promised me that the product is universally fitting in all cars
So I ordered it got on 3-1.11. My order number was 1204292. My mobile is [protected].
When I took it to a car accessories fitter; to my horror neither the speakers nor the MP3 player were at all fitting in to my car slots.
So I called back and I was advised to give in writ8ing about the complaint and for refund of money.
I immediately wrote back and sent the parcel by Maruti couriers on 10-1-11.
Despite several reminders, calls, I have not yet received the money back.
Kindly look in to the matter and avail me the refund in my :
SBI Bank account :[protected] ; Name : Khuman L Rathod
Thanks you
Mr Khuman L Rathod

Naaptol Order No:1245305, Order Date: January 13, 2011; Payment Mode: Credit Cardp; Product Price: Rs.5999; Shipping Price: Rs.200; Order Amount:Rs.6199.00; Product:BlackBerry 8830 Mobile with GPS; Product Category: Mobile PDA and Smartphones

I bought this mobile from Naaptol as per the details exhibited on their website (http://www.naaptol.com/price/20002-BlackBerry-8830-Mobile-with-GPS.html). It was supposed to be a brand new Blackberry device which could be used on any network. There was clearly no mention that the device may be locked, refurbished or not usable on any network. I was unable to use the Blackberry services on the shipped piece on Vodafone GSM network. My company’s technical team and Vodafone executive confirmed that the Blackberry 8830 handset purchased by me from Naaptol was locked for use with a foreign service provider and could not be used on their network. I was now stuck with a useless device. Naaptol Team had not helped me at all when I requested them to organize a reverse pickup and either refund my money or deliver a new, unlocked Blackberry deice in lieu of this one. Instead, I was asked to approach their supplier, who was not the original party I dealt with, or paid to. Later, I was asked to send back the phone to the supplier on 12th April, and I did so at my own cost. The product was received on 13th April by the supplier but till date I have not heard from the supplier or Naaptol. I have written numerous mails to Naaptol's team including the CEO. Naaptol is basically not acting in an ethical, consumer friendly or responsible manner.

I bought Black berry strom from naaptol
order num 1629318
they delivered the product in the rite time. but the product is not orginal and defect product. the product is not original.
i have called them and asked they said they are not responsible for this.