| Address: Mumbai Suburban, Maharashtra |
Respected Sir/Madam,
I ordered a Samsung Mobile Phone S3770 from naaptol.com on 28th October, 2011 via order number 2724456.i paid the money through Internet banking of HDFC Bank.After Placing an Order I got a mail from [protected]@ccavenue.com stating the Below mentioned text
From: [protected]@ccavenue.com
Date: Fri, 28 Oct 2011 19:56:13 +0530 (IST)
Subject: Order No.2724456 from CCAvenue
To: [protected]@gmail.com
Dear Customer,
Thank you for your order from http://www.naaptol.com
For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'ccavenue.com/charge'
If you have a question about your order status, you can contact the seller directly by e-mail at : geeta.[protected]@naaptol.com.
ORDER DETAILS:
Merchant Site URL : http://www.naaptol.com Order Number: 2724456 Order Received: Oct 28, 2011 Total Amount : INR (Indian Rupees) 4499.00 HDFC Bank Account Holder : Jagdish Lal Bansal Billing Address : (As entered by the Customer) C/o Jagdish Lal & Sons,Main Bazaar,Opposite Arjun Bakery,,FARIDKOT FARIDKOT PUNJAB
151203 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@gmail.com
Customer's IP Address : 172.16.0.49
Recipient's Name : N/A
Shipping Address :
N/A
N/A N/A
N/A N/A
Recipient's Phone Number :
N/A
Special Instructions :
None
Regards,
CCAvenue Customer Service
I mailed several times to geeta.[protected]@naaptol.com and [protected]@ccavenue.com for my order status but never got a reply.
When I checked the status of my order No.2724456 on Naaptol.com on 31st October 2011,it showed me Current status as Payment Recieved.On 1st November it showed the Current status as Order verified,From 2nd November onwards it is showing the Current status as Cargo Ready.I called on Customer Support Number:[protected] several times But never got the Satisfactory Response from the Operator who picked up the call,when i tell them that i want to talk to some of their Senior,Every time they tell me that Senior Is busy.Even when i punch my order number after calling [protected] I never get my order status by SMS.
I even E-mailed to the CEO at [protected]@naaptol.com,but did not get any Response.I even called the Naaptol office on [protected],but Unfortunately No one picked up the Call here.
On 4th November 2011,i got a call from Cart to India from[protected] saying that they have cancelled my order as Samsung India has refused to give them The Required Samsung mobile phone S3770 and Naaptol.com will refund my money,they promised me that they will forward me the mail from Samsung India in which Samsung India has refused to give them the mobile phone,But i never got a mail from Cart to India.they also Promised me that Prakash jadhav from naaptol.com will call me.I did not get the call from Mr.Prakash Jadhav.Next day I called Naaptol.com on [protected] to know the status of my product ,i was told that my order is not cancelled and i will get my product delivered very soon.later i called cart to india stating them what Naaptol Customer Service operator,they told me that Some Bhattacharya from naaptol.com will call me,but i never got a call from Bhattacharya.The owner of the Cart To India as told by Operator is Mr.Hamayun.
On 7th November again i called naaptol.com at [protected],i was told by Customer Service operator that my Order has not been Dispatched till now.
I am fed up with the Service provided by naaptol.com.This is the Worst Service Provided by Any Retailer in India,as No one,Even from the Senior Management Cares About the Customer.
Because of which Neither i am getting the Product ,nor the Refund.And Also I cannot Buy the product from the Local Market.
Regards,
Sanjeev Bansal.
Aug 13, 2020
Complaint marked as Resolved 
NAAPTOL — They never pick your call on time.
They never pick call before 10 mins.I have kept my call active till 13 mins. But they did not pick my call. At last I dropped the call.