Naaptol Online Shopping Complaints & Reviews

I HAVE PURCHASED A MOBILE HANDSET (AWB NO. [protected]) from NAAPTOL ON LINE PURCHSED VIDE ORDER NO. 198957 BY SEEING AN ADVERTISEMENT IN NEWSPAPER. THE SUPPLIER HAS GURTENTEND ONE YEAR BUT UNFORUNATELY IT HAS BEEN DISORDERED AFTER A MONTHS OF TIME. THE SAME HAS BEEN SENT TO THE COMPANY FOR REPAIRING ON DATED[protected] THROUGH A COURIER SERVICES NAMED BLUE DART. ONE OE THE COMPANY REPRESENTATIVE NAMED SUDHA RECIEVED IT ON DATED[protected]. ON DATED[protected] THE COMPANY ASKED US FOR BILL, DELIVER REPORT AND OTHER DOCUMENTS. THE SAME HAS BEEN SENT VIA FAX TO THE COMPANY. SINCE A LONG TIME HAS BEEN LAPSED, DESPITE OUR SEVERAL REMINDER, REPEATED TELEPHONIC CALLS WE HAVE NOT YET RECIEVED OUR HANDSET SO FAR. AS A YEAR HAS BEEN PASSED WE ARE GETTING HARRSSED. IN THIS REGARD YOUR GOODSELF IS REQUESTED TO GET REFUND OUR MONEY FROM NAAPTOL.COM

REGARDS,
AMIT DHANKHAR
C- 402 HSIDC APARTMENT ,
SECTOR-31 GURGAON
PH. NO.:- [protected], [protected]

I placed one order vide order no 2386514 dt 05/09/2011 for multipurpose portable folding table . I received product on 08/09/2011.on opening i found the product in broken condition i contacted naaptol over the phone the informed me that i have to send the table back thru courier & they will send the money back with in one week for which i didnt agreed.I have to take leave & deliver the product to courier office & bear the cost of sending back the material. I have sent no mails but not getting reply.
Regards,
Parveen Bansal
[protected]

I had ordered online for supply of Jaipan Induction cooking @ a cost of Rs.1999.00 plus shipment charges of Rs.399.00 under Order No.2156253.I had paid the money and received Anjali Induction cooking.
Besides the kadai supplied is of inferior quality.
When the same was reported to their customer care centre over their cell No.[protected] they admitted their mistake and asked me to return the Induction cooking and kadai by curior to M/s.J S Assaociates in Mumbai by curior , on receipt of which the correct ordered product will be sent to me by curior,
I am a senior citizen and could not move around indipentaly elsewhere, that is the reason I had choose M/s.Naaptol online and oredered this coking system to get it delivered to my home.
Now I do not want to go out and book this unwanted industion cooking system and let them refund me the sum of Rs.2398.00 together with interest andf take back the different product delivered to me.
My email id [protected]@hotmail.com and cell No.,[protected]
Thanking you
Sivagami.PR

Dear Sir,

I have purchased One Famous Slicing & Dicing Master + BIG HOME - Mini Silai Machine with Thread Set form Naaptol.

My Order no is : 2110028

I have received both items on time on 1st August 2011 on COD of Rs.2298/-. But on opening o[censored]NDAMAGED PACKING, Slicing & Dicing Master was found damaged. looking to packing, it seems that the damaged product was dispatched.

The damaged product only i.e : Slicing & Dicing Master was returned to you on 2nd August by Blue dart and the same was received at your end on 3rd August 2011 FOR REPLACEMENT.

1) Till today I have not received replacement of the same.

2) On contacting your customer support of Naaptol, the only status we received is " Material ready for dispatch" since many days. The same was informed on today also.

3) No one form customer support is able to answer the probable date of dispatch and reason for delay in dispatch although it is ready for dispatch.

Surprisingly, received a call from courier company about the arrival of parcel on COD ( Cash on Delivery) of 2300/-. And on inquiring at Naaptol, the agent was not aware about any dispatch and informing me that product is ready for dispatch.

The courier company has sent back the material to Naaptol after one week as confirmation was not given by Naaptol about free delivery even after my several reminders to Naaptol by phone.

Secondly, this product replacement is supposed to be delivered free of cost and this is sent to me on COD. And no one at Naaptol is aware about the same.

Since last 45 days I had paid full money of the product and I the proper product is not delivered to me.

Note: We always have to wait/hold our phone line ( on STD call) for ALMOST 30 MINS before reaching to customer support agent, which is not in case of order booking phone lines. ( Spent more money then the cost of damaged product)

Please look into the matter urgently and resolve immediately to avoid the waste of time and money.

Awaiting your prompt action.

Thanking you,

With regards,

Mehul Panchal
[protected]

Basis a Number of attractive advertisements in Mumbai Mirror, I had ordered "Queens Jewellery Collection By Vintage" through NAAPTOL. COM vide order no. 2212465 & had paid the entire amount in credit card. The order was on 7th August 2011 & am supposed to get the delivery in 10-15 days.

Till writing of this complaint I have not received the product.

I would have called the call centre 15-20 times wait for 15 minutes to reach a customer service executive to get lame excuses saying you will get in another 2 days.

I WILL NOT RECOMMEND SUCH UNPROFESSIONAL COMPANIES TO ANYONE.
Pl. transact with this company at your own risk.

I reveived Naaptol mobile handset with damages are -
cracks on display
scraches on set
Its not turning on
I SMS d on same day with complaints,they din't even called back
Since i am out of station,i will go there after two days(12 sep 2011) to Naaptol co. in hyd
Gowtham -Ph [protected]

I purchased a mobile phone from www.naaptol.com using my credit card on 6th august '2011.Its now 8th september and i haven't received the product. I havegiven numerous alls to their customer care and they are only saying that order has been shipped wait for another 48 hours. I had never faced any problems ordering online products from other companies.This is the first time i have ordered a product from naaptol and not receiving it after one month even when i have paid the money with shipping charges.The most uglies thingis that even after giving numerous calls to the customer care they are not at all taking this seriously and just saying wait for 48 hours. This is really frustrating that a company is cheating customers like this. Please help me on this urgently

Dear sir,

My self Ramakrishna, i order No 2077739 dt 16.07.2011 Mobile module no VOXIF 7 FULL TOUCH SCREEN slide mobile with qwerty keypad, 6 months manufacturing warranty Rs 4198/, as per they given advertisement in Bangalore Mirror Daily news paper with in 240hrs(10 Days) delivery, but i have received product on 30.07.2011, i e late delivered of 4 days, after i have received mobile was found defective like not hearing properly and display was sometime changing coulor, at same day the contact to which given in paper contact No they told give call to cutomercare No [protected], i was keep on trying it was take long time to speak customer care executives ( 1 Hours and more ) daily i was trying finally i contacted on 05.08.2011 around 09pm i given complaint No[protected] he told send to back same address to Mumbai, we refund the amount, i sent product (mobile) with all accessories and request letter for refund the amount next day through blue dart courier docket no [protected].dt 06.08.2011 but till now they are not responding properly, even i am keep on trying they misguiding once they told refund with in 7 working days sometime they told take time to send, when i was call customer care misguiding and they not ready to pay refund. they are very torch ring to me physically and mentally, i am very seriously upset , i am working a private company i cant concentrate in my work, kindly help and take necessity action in this regards.

Ramakrishna
No 446, 14 th Cross,
Lakkasandra, Near wilson Garden,
Bangalore -34
[protected]

After payment of Rs950/-(on 27/8/2011) through net banking of IDBI BANK,got the order Id-2336711,and the order is being processed. (said by napptol,). When searched post order status, on 29/8/2011(Napptol website), it was found that the order has been cancelled,with comment , the payment was not made.Mail to CEO,napptol.Then suddenly found in search, the New order Id.[protected]of the same article)and the status is still being processed.Till then the order status is still being processed with kept me wating.I, do'nt know what has happened to the napptol? They have not despatched my order yet(on 03/9/2011), although I, have paid the amount Rs950-(Rs.850-+shipment Rs100=950/-)as per their demand including shipment.

We purchased a mobile handset online from Naaptol.com (order ID 2207816). After receiving it, we discovered that the phone would not charge and the authorised service centre said that the instrument was defective. We returned the product to the company and were assured of refund.

But despite repeated requests the company has not refunded the amount to us. We also no longer trust Naaptol.com to repair the device and return to us and therefore only want a refund.

A S Das

I have Ordered the Product Name : Folding Cupboard - Stylish, Portable & Space Saving on Order Date : July 15, 2011 and my Order No is : 2070244. Still i have not received the Product its almost 2months, the satus shows as Cargo ready for past 1month. I talked to the Customer care several times to cancel the Order, but they are saying they cannot cancelled the order once it is booked. If the product is not shipped i dont know what is the reason theuy are saying it cannot be cancelled. They are simply saying dont accept the product, i am out of station by coming week i will not be in office for not to accept it.

How can you hold my money for two months without delivering the product. I dont want any of your product just give me my money back, you dont have any rights to withhold my money for this much time, this would come under cheating and mental harassment section if want to register a complaint. Please give my money back.

I had ordered for a SanDisk Cruzer Blade 8GB PenDrive on 21 st of June, 2011 from Naaptol and my order no is: 1948568. Naaptol confirmed that they have received the payment for the pendrive worth Rs. 479.00 on 22nd June, 2011. I kept a watch on my order status and it never changed from "order shipped" to any other status. I never received the pen drive till date. I made several phone calls to their customer care service and received a hopeless service from everyone there. I gave written feedback still no go. I wrote to the CEO which is an option on their website still no go. I am left helpless. Openly these people are looting customers. I request you to look into this matter and provide me justice that I deserve.

Inspite of several reminders and complaints nothing has been done and they are not giving my cheque on the name of RAHUL KUMAR.

for your action...
____________________________________________
----- Forwarded by Rahul57 K/CHN/TCS on 08/30/2011 02:47 PM -----
From: Rahul57 K/CHN/TCS
To: "support" <[protected]@naaptol.com>
Cc: jignesh.[protected]@naaptol.com
Date: 08/30/2011 02:35 PM
Subject: Re: Order # 2015555


Ronak,

I got the cheque..... What the HELL... I got the cheque by the name of "RAHUL CHOWDARY" WHAT ARE YOU GUYS ARE DOING, I AM SENDING ONE SUMMON INSPITE OF REMINDING AND HARASSMENT, PLEASE PAY THE COURT FEE ALSO.

If possible by you then please call me for giving the solution... as no one is giving answer on this query...


I want solution; its been more than 2 months no solution, you tell me what to do...



Regds,
Rahul Kumar
+[protected]



From: "support" <[protected]@naaptol.com>
To: <rahul57.[protected]@tcs.com>
Cc: <jignesh.[protected]@naaptol.com>
Date: 08/30/2011 01:22 PM
Subject: Order # 2015555



Dear Rahul,

We have already dispatched the cheque through Post.

Kindly check with your nearest postoffice.


Regards,

Ronak Samani,
CRM.
----- Original Message -----
From: rahul57.[protected]@tcs.com
To: support
Cc: jignesh.[protected]@naaptol.com ; [protected]@core.nic.in ; [protected]@naaptol.com
Sent: 29/08/2011 03:27 PM
Subject: Re: Order # 2015555


Dear Ronak,

Still the cheque is not received, how much time it will take , and the AWB number is also wrong not able to track.

Regds,
Rahul
____________________________________________

From: "support" <[protected]@naaptol.com>
To: <rahul57.[protected]@tcs.com>
Cc: <jignesh.[protected]@naaptol.com>
Date: 08/26/2011 03:53 PM
Subject: Order # 2015555




Dear Rahul,

We have dispatched the cheque for the order # 2015555.

Details are:

Speed Post
AWB # :RL-18
Cheque No.: 118785

The cheque will reach you shortly.

Regards,

Ronak Samani,
CRM.
----- Original Message -----
From: rahul57.[protected]@tcs.com
To: [protected]@naaptol.com ; [protected]@naaptol.com ; [protected]@naaptol.com
Cc: jignesh.[protected]@naaptol.com ; [protected]@core.nic.in ; [protected]@naaptol.com
Sent: 26/08/2011 01:32 PM
Subject: Re: Order # 2015555


Dear Mr. Samani,

As per the mail trail and going on the written doc. I haven't received my cheque yet. Would you mine if you please intervene on this same.


Rgds,
Rahul K Chaudhary
TATA Consultancy Services
Mailto: rahul57.[protected]@tcs.com
Website: http://www.tcs.com
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________
From: "support" <[protected]@naaptol.com>
To: <rahul57.[protected]@tcs.com>
Cc: <jignesh.[protected]@naaptol.com>
Date: 08/11/2011 07:10 PM
Subject: Order # 2015555





Dear Rahul,

Be assured you will receive the cheque in the name of " Rahul Kumar ".

We request your patience in the interim.

Thanks & Regards,

Ronak Samani,
CRM.
----- Original Message -----
From: rahul57.[protected]@tcs.com
To: support ; [protected]@naaptol.com ; jignesh.[protected]@naaptol.com ; [protected]@naaptol.com
Cc: jignesh.[protected]@naaptol.com ; [protected]@core.nic.in ; [protected]@naaptol.com
Sent: 11/08/2011 06:58 PM
Subject: Re: Order # 2015555


Dear Ronak,

Thank you so much for the response.... i really appreciate your efforts and time of respond the mail


Sir, please confirm on what name you are preparing the cheque... as i want the cheque on the name of Rahul Kumar.

Please respond...

'Regards,
Rahul Kumar
Assistant Manager
Process Excellence
Tata Consultancy Services
Cell:- +[protected]
Mailto: rahul57.[protected]@tcs.com
Website: http://www.tcs.com
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________ From: "support" <[protected]@naaptol.com>
To: <rahul57.[protected]@tcs.com>
Cc: <jignesh.[protected]@naaptol.com>
Date: 08/11/2011 06:42 PM
Subject: Order # 2015555






Dear Rahul,

We regret for the prolonged delay & inconvenience caused.

We have initiated the refund process against order # 2015555.

We would deliver the refund cheque at your postal address within 7 to 9 working days(before 21th Aug 2011).

Regards,

Ronak Samani,
CRM.
----- Original Message -----
From: rahul57.[protected]@tcs.com
To: [protected]@naaptol.com ; jignesh.[protected]@naaptol.com ; [protected]@naaptol.com ; support
Cc: [protected]@core.nic.in ; [protected]@naaptol.com
Sent: 11/08/2011 06:35 PM
Subject: Re: Order # 2015555 (Prepare cheque in the name of Rahul Kumar)


Dear Team,

Please update and re-send my cheque of order number 201-5555 on the name of "Rahul Kumar" not in Rahul Chowdary,

Its been more than 40 days and i am very depress now with the services, and you are simply harassing me everyday

I spoke to all team members but no resolution below are the details :-



Please give my money back i am in need of money.....

Please send the cheque on the name of "Rahul Kumar"

r,
Rahul
+[protected]
____________________________________________ From: Rahul57 K/CHN/TCS
To: jignesh.[protected]@naaptol.com, [protected]@naaptol.com, "support" <[protected]@naaptol.com>
Cc: [protected]@core.nic.in, [protected]@naaptol.com
Date: 07/18/2011 02:44 PM
Subject: Re: Order # 2015555






Dear Support Group,

Please do the needful and give the updated status of the case, as what to do next...


Rgds,
Rahul K Chaudhary
TATA Consultancy Services
Cell:- +[protected]
Mailto: rahul57.[protected]@tcs.com
Website: http://www.tcs.com
__________________________
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________ From: Rahul57 K/CHN/TCS
To: [protected]@naaptol.com, jignesh.[protected]@naaptol.com, [protected]@naaptol.com, "support" <[protected]@naaptol.com>
Cc: [protected]@core.nic.in
Date: 07/14/2011 08:09 PM
Subject: Re: Order # 2015555






Dear Mr. Samani / Mr. Gangapuram,


As discussed, please consider the Blue Dart AWB number[protected]. I have returned the consignment, please do the needful.

Or else Mr. Gangapuram ~ please spare your valuable time for 5 minutes to speak on the below mentioned number.

Rgds,
Rahul K Chaudhary
Assistant Manager -
Process Excellence & PRG
TATA Consultancy Services
Cell:- +[protected]
Mailto: rahul57.[protected]@tcs.com
Website: http://www.tcs.com
__________________________
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________ From: Rahul57 K/CHN/TCS
To: "support" <[protected]@naaptol.com>, [protected]@naaptol.com, [protected]@naaptol.com
Cc: jignesh.[protected]@naaptol.com, [protected]@core.nic.in
Date: 07/13/2011 06:46 PM
Subject: Re: Order # 2015555






Dear Mr. Samani / Mr. Gangapuram,

Thank you so much for your prompt response, I will do the same by tomorrow as guided by you, however my motive is to get the phone as my brother is waiting for the same, cant you give a good condition phone on ASAP...

" Please"....


Rgds,
Rahul K Chaudhary
Assistant Manager -
Process Excellence & PRG
TATA Consultancy Services
Cell:- +[protected]
Mailto: rahul57.[protected]@tcs.com
Website: http://www.tcs.com
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________ From: "support" <[protected]@naaptol.com>
To: <rahul57.[protected]@tcs.com>
Cc: <jignesh.[protected]@naaptol.com>
Date: 07/13/2011 06:28 PM
Subject: Order # 2015555







Dear Rahul,

We regret for the inconvenience caused. Please accept our sincere apologies.
We would request you visit your nearest Blue Dart office and send the product to the below mentioned address:
J.S Associates,
2 Mangesh Industrial Estate,
Shubhas nagar,
Mulund Link Road,
Nahur West – 400078
LM: Behind Designo Furniture Showrom.
Also, provide the centralized A/c # 113260. Mode: DP to the logistics.
You don’t have to pay any courier charges for the same.
Kindly mention your order number and your contact details on the product.
We request you to quote a value of the order # less than Rs. 1000/- & inform the counter person as a product is defective it holds no commercial value.
Please help us with the AWB # after sending the product.
It would take 2-3 days for the product to reach the Aramex, & once the product reaches us we would initiate the refund and the same would be couriered to you within 7-10 working days.
We request your patience in the interim.

Regards,

Ronak Samani,
CRM.
----- Original Message -----
From: rahul57.[protected]@tcs.com
To: [protected]@naaptol.com ; [protected]@naaptol.com ; [protected]@naaptol.com
Cc: [protected]@core.nic.in
Sent: 13/07/2011 06:13 PM
Subject: Defective Piece - Blackberry Strom 9530


Dear Support Team,

Naaptol
Unit No.418, Building No.2,
Sector-1, MBP, Mahape,
Navi Mumbai- 400710, Maharashtra
India.

Thank so much for the defective piece, which i got yesterday and that time only i was giving back but that courier boy refused for that.

I bought various things on my brothers name from naaptol.com however this time I am very sorry to say that this piece is not good and defective :-
The touch screen is pressing hard, tilt and going inside
The touch screen is not working, pressing on message and some other tab is opening
Number dialing is also not working
No network is accessible


As discussed with one of your executive on customer care she told and guide that return the phone via blue dart and we will send you the check within 7 working days.

Please guide for the same...

"I bought blackberry storm yesterday (12th July'11) after opening the product it was defective, the phone touch screen navigation is not working, not able to dial the number and the screen is pressing badly. Please help and change the it as soon as possible"

I wanted to give it to my brother as a Gift but you failed and ruined my feeling....


Courtesy Copy to :- 1. JAGO GRAHAK JAGO - :: Ministry of Consumer Affairs






Rgds,
Rahul K Chaudhary
Assistant Manager -
Process Excellence & PRG
TATA Consultancy Services
Cell:- +[protected]
Mailto: rahul57.[protected]@tcs.com
Website: http://www.tcs.com
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________ From: [protected]@naaptol.com
To: rahul57.[protected]@tcs.com
Date: 07/13/2011 05:32 PM
Subject: ORDER CONFIRMATION MAIL - Cash on delivery





ORDER CONFIRMATION MAIL - Cash on Delivery (COD)
Dear RAHUL CHOWDARY,
Thank you for shopping with Naaptol.com. Your order details are provided below:

Order Number
Payment Option
Order Value (Rs.)
Status
2015555
Cash on Delivery (COD)
10298.00
Order Delivered

We at Naaptol.com are constantly striving to provide you the best shopping experience. We hope you have enjoyed shopping with us.
Please Note:
At the time of delivery please hand over the CASH against delivery of the product.
The product will be delivered in a sealed condition.
Do not accept any packet which appears to be tampered or damaged externally.
Do not pay more than the order value. In case the delivery person insists for any additional amount related to statutory charges like octroi, entry tax, etc. please pay and take a receipt form the delivery person. Inform us about it to our customer care team and we will refund you the extra amount paid.
For any queries and details, please get in touch with our Customer Care Department at [protected] between 9:00 AM to 6:00 PM. We will be glad to service you.
Thank you for shopping with Naaptol.com
Sincerely,
Naaptol.com Customer Care

THIS IS A SYSTEM GENERATED MAIL. REPLIES TO THIS MAIL ID WILL NOT BE RESPONDED.

Dear Sir,
Aganist oder No. 2215532 at naaptol.com I received Blackberry 9530 Strom with 3G on 19th Aug by paying about Rs.10,000/-. Delivered mobile has certain problems.
1. Screen of mobile is loose and it has got some scrach mark on it. It
is very irritating to use touch screen mibile while screen is moving
(around 2mm play is there)
2. Touch screen is not working properly .
3. Mobile is old one and history shows many calls made by it from Jun'11.

I request you to kindly look into this matter and I dont wish to use
this old faulty mobile.
I will return this mobile to you and you pl. refund my money.
Looking forward for proper action from your side.
Thanks
Samir Kumar Jha

----- Forwarded Message -----
From: prakash somkuwar <[protected]@yahoo.co.in>
To: "[protected]@naaptol.com" <[protected]@naaptol.com>
Sent: Tuesday, 16 August 2011 6:02 PM
Subject: Fw: ORDER CONFIRMATION MAIL - Cash on delivery


::DTDC Worldwide Home::




Consignment Details...

Shipment No.: V05799437 Reference No.: N/A
Booked by: URALI KANCHAN - PUNE On: Tuesday, August 09, 2011
No of Pieces: 1 Consignee Address
Status: RTO IN TRANSIT
For:
MUMBAI, 400078click to view serviable DTDC Offices




Additional Details... V05799437
Date From --» To Status
Tue, Aug 09, 2011 PUNE CAMP BRANCH, PUNE MUMBAI APEX, MUMBAI Dispatched via Manifest # V4794160
Wed, Aug 10, 2011 PUNE APEX, PUNE VILEPARLE PEP GATEWAY, MUMBAI Received via Manifest # V4794160
Wed, Aug 10, 2011 VILEPARLE PEP GATEWAY, MUMBAI GHATKOPAR BRANCH, MUMBAI Dispatched via Manifest # V4803520
Wed, Aug 10, 2011 MUMBAI, MUMBAI GHATKOPAR BRANCH, MUMBAI Received via Manifest # V4803520
Wed, Aug 10, 2011 GHATKOPAR BRANCH, MUMBAI Out for delivery via Manifest # M4565970
Thu, Aug 11, 2011 GHATKOPAR BRANCH, MUMBAI PUNE CAMP BRANCH, PUNE RTO DUE TO CUSTOMER REFUSED TO ACCEPT

Track Another Consignment...
Consignment No. Reference No.

Click Here To Track Multiple Consignments

Consignment No. Reference No.

Enter Multiple Consignment Numbers Upto
25 Seperated By Comma.
Click Here To Track Single Consignment


Report Generated on Tuesday, August 16, 2011 at 5:52:01 PM




Email My Tracking Details...

Email :





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----- Forwarded Message -----
From: prakash somkuwar <[protected]@yahoo.co.in>
To: [protected]@naaptol.com
Cc: [protected]@naaptol.com
Sent: Wednesday, 27 July 2011 10:43 AM
Subject: ORDER CONFIRMATION MAIL - Cash on delivery



----- Forwarded Message ----
From: prakash somkuwar <[protected]@yahoo.co.in>
To: [protected]@naaptol.com
Cc: [protected]@naaptol.com
Sent: Tue, 26 July, 2011 12:43:15 PM
Subject: ORDER CONFIRMATION MAIL - Cash on delivery



product failure within warranty period.

----- Forwarded Message ----
From: "[protected]@naaptol.com" <[protected]@naaptol.com>
To: [protected]@YAHOO.CO.IN
Sent: Mon, 16 May, 2011 2:54:22 PM
Subject: ORDER CONFIRMATION MAIL - Cash on delivery

ORDER CONFIRMATION MAIL - Cash on Delivery (COD)
Dear PRAKASH DASHARATH SOMKUWAR,
Thank you for shopping with Naaptol.com. Your order details are provided below:
Order Number Payment Option Order Value (Rs.) Status
1729820 Cash on Delivery (COD) 3199.00 Order Delivered
We at Naaptol.com are constantly striving to provide you the best shopping experience. We hope you have enjoyed shopping with us.

Please Note:

* At the time of delivery please hand over the CASH against delivery of the product.
* The product will be delivered in a sealed condition.
* Do not accept any packet which appears to be tampered or damaged externally.
* Do not pay more than the order value. In case the delivery person insists for any additional amount related to statutory charges like octroi, entry tax, etc. please pay and take a receipt form the delivery person. Inform us about it to our customer care team and we will refund you the extra amount paid.

For any queries and details, please get in touch with our Customer Care Department at [protected] between 9:00 AM to 6:00 PM. We will be glad to service you.

Thank you for shopping with Naaptol.com
Sincerely,
Naaptol.com Customer Care

THIS IS A SYSTEM GENERATED MAIL. REPLIES TO THIS MAIL ID WILL NOT BE RESPONDED.

Hello Team,

This is to inform you that i ordered a phone call VOX V on VP4 on 30/7/11 and received the product on 6/8/11 after the courier missing me for 4 consecutive days

leaving a missing note at my place every time i wasn't here.

The day i received the phone problem started,I got a damaged headset with the phone,I immediately call the customer service team and informed them about the same.

They told me they will replace the headset in 7 working days which is absolutely pathetic,then my problem got more worse when the phone did not switch on.

I called the customer service team and informed then about the same they told me its a battery problem,i tired my other battery phone in VP4 and the phone was switched

on and was working properly,then i asked them to replace the battery,they sd they will do it in 7 working days, which is agan patheic as its a brand new phone.

Then the problem became more worse when i called the customer service team and then they told me that they cant do it as the phone is out of stock and the accessories

are also out of stock.

I spoke to many customer service representatives and they kept on disconnecting my call until i finally got a good man called (SAGAR) didn't tel me his full name. he

was very polite and helped me a lot he asked me about my problem and explain to me how it works,i told him i was irate and want a replacement however he said as per

the company policy he cant give a replacement as the problem is with the accessories and not with the phone,however he did mentioned that if i would have called and

told any CSR that if the problem is with the phone then i would have got a replacement.

I then asked to speak to his manager (HARSHAD) who was also quite polite and helpful,he told me that he can offer me a refund of 400 rs for the battery and

headset,dont know the market price however he said that i would be able to get it for that price in the market.

Although i didn't want it i reluctantly agreed for the same as i don't have any option.

I went to a retail mobile store and purchased a battery for the phone,it was for (450rs) i was ok with the price,but the problem became more worse for me when i

started using the phone i realized that there were so many defects on the phone.

PROBLEM'S WITH THE PHONE.

1) The touch screen didn't work properly i had to make several attempts to get the screen move.

2) The camera hangs in between,also the clarity of the phone is absolutely pathetic.

3) The major problem with the phone is after speaking for 2-3 minutes the phone gets heat up so fast that it hurts my ear and its so hot like a boiling water that you

cant speak on the phone,you have to put it away from your ears 2-3 meters and then speak to the other person.

Now instead of resolving my problem,it has become more worse, when i called the customer service department of (Naaptol).

I spoke to many CSR and they were absolutely rude and sarcastic one the representative telling me that if you want to send the phone send it otherwise keep it with you

we can't do anything for you, i don't remember the name of that representative but he was speaking in south Indian accent.

Anyways i informed them the problem and they told me that they will repair the phone in 15 working days,I said that i don't want to repair the phone and as the phone

is under warranty i need a replacement, However they insisted that they will not give a replacement and can only repair the phone.

Repairing the phone and that to in 15 working days (Sat and Sun excluded) doesn't make any sense to me,as i will be without any phone for 15 days. Also they dont have

a service center any where in Mumbai where i can go and repair the phone.

I am really not flexible with repairing the phone as im within the warranty period and eligible to get an exchange. I would like top know if some one can help me in getting an exchange as this is becoming very inconvinet for me to call the customer service department everytime and spend my valuable time there speaking with them for hours.

I am ready to send my phone back along with the box and original battery and damaged headset that it came in

I would request anyone who can help me in getting this phone exchanged or if not an exchange getting a refund of my money,Kindly contact me on my email id [protected]@yahoo.com or you can also contact me on [protected]

Regards,

Kazim Dhopavkar

i have place a order for mini silai machine order no.1695310. the product was defective i contect customer care center they inform me to return the product. i return the product in the month of may 2011. but till date i have not received refund of rs.2298/-i contected so many time vide by my mobile as well as e mail. but now at the last they inform that they have deposite the money in my a/c on 15.07.2011. but sir there is no credit in my a/c till date.i have submitted my bank a/c statment to customer care in this regard. i request them to send me deposit slip. when they send me deposit slip. i seenthat a/c no. written on slip was wrong.that a/c no. does not exist in PNB.because i am a sr.inspector of the said bank. when i inform them reg this. they say it is not possible.we have written correct no. that slip copy is lying with them.photo copy is also with me. now i request you to please check the record and send me refund of rs. 2298/ along with intt.+ compensaation of mental harrasment.

i had ordered for two X88 full touchscreen phones from naaptol. when i received the parcel, one of the phones had a crack on the screen and the touchscreen was not functioning. i tried calling the customer care a million times, but no response. when i finally got through them, the lady told me that, i had surpassed the touchscreen warranty period (which is 24 hours) and that she couldn't anything further. when i had placed an order, the advertisement in the newspaper said that the warranty period is for six months. either the naaptol people give me a new phone or return my money back. or else i'll move to the court and get them sued.

I am Jatin Sharma and I brought the below mentioned product from Naaptol online shopping ltd. The product proved to be faulty and broke down within a month of little usage. The broken part of the machine despite being small rendered the whole machine useless.

After calling the consumer care, the person on the customer care replied that nothing could be done whether it was replacing or repairing the machine. Despite the fact the machine was faulty with a damaged part. The call center agent asked me to get it repaired form outside which a refused to do so because it would void the warranty of the product.
After several calls, I got a call and was given a ticket number to my complaint. (no.603780)
I was spoken to very rudely by the person I was talking to and definitely didnt like the tone of the person talking to me.
Even my father talked to the person and the person was rude to him as well.
As of currently the machine is broken and I am disappointed by the company`s attitude towards the customer.


Order no: 1432420
Order date: 26/02/2011
Product: MINI SILAI MACHINE WITH THREAD.

My name is rasik, mobile no [protected]
today I got a delivery of a laptop stand. I was surprised about your pre delivery check-up system.
When I opened the package I found the following;
1. Mobile top was not fixed. the wood cam out just like that.
2. the connecting rod between the two lengths was not in place.tne two nails had chipped the wood
3, The support rod to lift the laptop had come ouat. One of the screws was missing and the other was loose.
4. One of the legs is chipped of near the screw. So I do not know how long it will last.
I would like to know how aare you going to compencate about such shoddy deal!
Rasik shah
Mobile [protected]