Naaptol Online Shopping Complaints & Reviews

Ordered blackberry 8830 - cash on delivery. after receiving the set is not working with CDMA and also not working with data(GPRS) with any card( BSNL, DoCoMo or Airtel). The naaptol complaint center is not responding at all. It costed RS 6100 but of no use. Can you help in getting the money refunded. I had logged this about 2 weeks back on this site too but no update so far

i have ordered a car kit worth of 2299/- after reading it from the paper so and then i have received a piece of waste the vacuum cleaner went dumb the moment it ran for just 05 minutes and the tool kit was already a broken one , the moment i hold it in my hands the handle broke intop two pieces so it is my request to warn such products and firms so pls do mail me and tell could i lodge a complaint to some higher firm and do such products have laws to follow pls intimate me .thank you

A Complaint Letter is as followed that i had mail to company's Customer support e-mail Id..


From,

Name : Mukesh A. Patel
Address: 264 , Vrundavan Township,
Station Road , Bhestan , Surat.
Postcode : 395023
Mobile no : [protected]
Date : 03/03/2011


To,
Customer Services Manager
Naaptol.com


Dear Sir,

I had Recieved the maxtooch mini laptop , order number 1408607 (Challan no : 8529628 / order date : 20/02/2011 / Seller ref no : 1408607) from your Company on 01/03/2011. I regret to inform you that the product is defective and my numerous verbal complaints to your personnel have yielded no results.

I Had Called on your Customer Support Number: [protected] But I AM FEELING VERY SHAME TO ABOUT YOUR COMPANY THAT IT WAS WRONG NUMBER AND IT WAS PICKED BY ANY PERSON WHOSE NAME LIKE Mr. MAHESH. DONT YOU THINK IT IS VERY CHEAP FOR YOUR KIND OF ORGANIZATION.

The Product that Delivered By you has defective keyboard , not detecting any internet USB Stick like tata photon+ and so on and even not working its wifi system.

I request you refund my money within one week.

I have never been let down by any of your products in the past and I look forward to your immediate action on this occasion.

I Request to help you initiate immediate action.

Thanking You,

Sincerely,

Mukesh Patel

Personnel : mukeshpatel.[protected]@gmail.com

[protected]

I am received a Spy pen camera by Naptol .com Vide challan No 6439216 / agansit my order No. 1077721 dated[protected] this product not receive in working condiction and I am send back to naptol /Vendor M/s Aditya Infoteck / Hydrabad[protected]by *aramex *courier * by dated[protected]

Hi,

I placed an order with Naaptol.com. The order number is 1176680. The order did not come as described and it was also not in a working condition. I sent the product back on Jan 25 2011 to the Aramex warehouse as described by naaptol and it was received by naaptol on Jan 27 2011.

I have contacted Naaptol on several occassions to speed up the delivery of the replacement product. Each time I get a false reply that we are working on it etc and the product will be shipped asap. Its now been a month and naaptol is still giving the same excuses. I also asked them to provide a refund if the product is not available/in stock and they said that since replacement procedure has begun, we cannot issue a refund. Naaptol's policy states that after product is received it will take 7-10 business days to process replacement. It's been much more time then 10 business days and still the replacement product has not come and they are not processing a refund either.

So now they have blocked my money and are also not issuing a replacement product. I please with the consumer complaints forum to intervene in the matter and help in urging naaptol to sent my replacement product or provide a refund at the earliest.

Thanks,

Dear friends
I believe many o[censored]s have some believe in online shopping but company like naaptol is trying hard to kill that believe because the company is headed by Manu Agarwal who is a complete fraud himself. havent send my orders yet although money is paid. and one of my friend opted for cash on delivery, he got the product but it was horrible a total defective piece but he had to pay the money as per the caurier services policies. Things which makes naaptol a fraud company are
1. Dont deliver i[censored] pay by credit (50 -50 chances)
2. Cash on delivery (90% chance to get defective product)
3. Late delivery, if they commit for 7 days they are gona make it 1 month or 1 and half months
4. Dont even think of product replacement in your worst dreams

I have placed an indent for supply of Spy camera pen from NAPPTOL through phone no.[protected] and I have received it in order no.1257245on[protected].I am received that product on[protected].I am opened that parcel and I found it is not in working condition.and one more thing it is a used product because i saw in that pen September month recorded videos are there I have returned the product on same day means[protected] through dtdc courier, mentioned the reason that the " product is not in working condition and not up to the mark as per the advertisement in news paper." and same day i call to Naaptol customer care.They say SORRY to me and they told to me immediately you returned that product we will replace that product with in 7-10 working days.Even after a lapse of 30 days of it happed I did not received any New product or money.Regulary I am calling NAAPTOL in phone no.[protected] for my money OR new product.Every time the company is telling that your product will be returned with in a weak.
Hence I request you to kindly take necessary action send my money back with the calling charges and damage I bare since 30 days.
ADDRESS- P L NARAYANA REDDY , D.NO-3-392,OPP ANJANEYASWAMI TEMPLE, G.B.R.COLLEGE ROAD,ANAPARTHY-533342,E.G.DISTRICT,MOBILE-[protected].

Dear Sir

We purchased a Blackberry 8830 mobile on 10th jan 2011 through naaptol. Our order no. is 1232481.On delivery we saw -
1. The CDMA does not work .It was advertised that it is a dual GSM/ CDMA phone.
2. Blackberry services do not work on the phone even on GSM.
3. GPS IS not working
4. The click of the trackball is not working
5. We complained several times but no response. Few dates have been noted- 13-2-11 at 9:45 am. Again on 21-02-11. Repeated complaints only got one answer- we will call back within 48 hours tomorrow and the calls never came.
6. Pls look into the matter asap and help.

HI,
i have bough one Boss 3300 handset from Naaptol.com as per order no. 241667 . i was supplied a defective handset and when i send mobile for replacement, first naaptol.com gave me a wrong address and mobile came back. when i sent mobile second time, it was delivered to me saying that mobile is repaired. But the fact is that, even packing was not opened.Now even warranty period is over in these things, and a dead mobile lies in my home.

Naaptol is a very fraud and bad company. I have purchased a 16 GB Spy pen Camera from Naaptol, which when I recevied was not ok, it was not in correct order i.e. the camera was placed upright and gives a upside-down picture. On contacting Naaptol they gave me an address to send back the product via courier with your own money, which I sent them. But after few days the courier came back with "not received" slip on it. Again on asking Naaptol they said that you didnt send it correctly, they told the procedure to send and ask to send again, which again I had to pay for (courier). And after few days I got product received and reshipment SMS. And I got the pen after 2 weeks or so. The pen was packed in a broken box and again the camera was placed upside down and every thing was same as previous. And it was a used one with some videos in it.
I am thinking of taking some legal action against Naaptol and want to aware people that this company is totally fraud and you can suffer alot.

I had orded traditional jewelry set but they had send duplicate set with damage.my order no is 1370711,v-1001, my name is mr. s.parthasarathy .pp Amman koil ,2 street ,mint,chennai .phone no [protected]

Hi, my name is Rajesh Patil. I purchased Touch P-Phone from Naaptol. I thought I was taking a Risk, as I had never shopped anything online, without actually seeing it. But when I received the product, it was greater than I had expected. Yes, there was some delay for its delivery, but that was acceptable.

Finally, I'm pleased with the services and the quality as I would never find such a product at these rates. Now I can trust online shopping and shop more through Naaptol.

Sir, i have order to purchase an Car Dent Remover+Car Vacuum Cleaner+ Car Scratch Remover Combo on 02/02/2011, which has been advertised on Roznama Shahara Urdu Paper on 26/01/2011. and same is orderd to Naaptol, but instead of suppling my order Naaptol have send me Portable Vehicle Air Compressor to me through COD.

Sir for which i have contact the customer care of Naaptol but they are not did my favour for exchanging the order. therefore i request you to please get me Justice by Exchang my order/ commodity.

Please do the needful and oblige.

I purchased a product with order number 1176680. The product arrived late and was not as described and in addition was not in working condition. I then sent the product back asking that the correct product be sent and in working condition at the earliest or a refund be provided. Its been 2 weeks since they received the product back and they have not shipped the return product. I have now asked them to refund me my money and they are refusing to do so.

Please help a customer out and never buy from Naaptol again.

i bought atnt 5700 mobile phone from naap tol paying 4000 rs.when I get it is faulty .after crosponding they said me to send back mobile for warenty claim. I send the mobile to company but I am waiting for mobile but company have no time to attend my problum.lack of time I call them on phone but every time they ask me to wait for some days .god knows better when some days become came.my order no, is 862024.one line shopping main koi bhrosa na kare.

ORDER NO 1256997
THEY ARE CHEATERS,SEND SPYCAM WITHOT USER MANNUAL,SWITCH NOT WORKING WHICH IS NEVER COVERED IN WARRANTY,MP3 PLAYER HEAD PHONE NOT WORKING,
CALL CENTRE SAYS NOT POSSIBLE TO REPLACE/TAKE BACK
U WILL BE CHEATED IF GO FOR ITS PRODUCTS..BE CAREFUL NEVER BUY ANY PRODUCT FROM THESE CHEATERS
DR VINOD RAI

I had booked a Blackberry storm 9530 through NAAPTOL. My Order Id is 1332192. I was shocked after opening the parcel, reason being -

1. The packing was done in a local box and looked as if done by a 10 yr old boy, Products were not kept properly in it's place.
2. I was told by the call center person before booking the order that the product will be an unused Blackberry Boxed product, On getting this confirmation only i had booked the order, this didn't happened though, the product sent to me was a refurbished product(Used).
3. The touch screen of the product is loose and can fall any minute.
4. Software CD was not provided.
5. The charger provided will need additional adapter to connect in Indian sockets.
6. I tried making calls also, the call got connected but the other party is not able to hear my voice.


I spoke with following people in the call center and received my 2nd shocker with their response, I was told to either courier the Product back or personally deliver the product at their Lower Parel office. I mean i either have to waste my money or time to deliver the product back to them and for whose fault... theirs...

Call center guys-

1. Javed - Was co operative with no Authority to take decisions.I Insisted on speaking with somebody senior,he tried connecting me to Mr. Mahendra who i was told is a Senior Executive.Call got disconnected or was purposely disconnected(not sure)
2. Shrikumar - Picked my call the 2nd time.Needless to say i had to repeat the whole story to him again,He had to say nothing but sorry, Insisted on speaking with some body senior.He tried connecting me to Mr Mahendra, this time he is a Team Leader (fastest promotion from Sr Executive to TL i have ever seen)Mr Mahendra was too busy to pick my call. I told Shri kumar that i am ready to wait for 10 hrs also but need some body responsible to listen to my problem.
3. Mahendra -(Ironically the least responsible person of the 3) Now a Team Coach as told to me by him, i literally had to wait for 30 min for him to come on line.Least empathetic of all,stuck to his scripted lines of being sorry,company police,ethics,values...blah..blah... and he is the guy who gave me the option to visit personally at the Lower Parel office. I was not satisfied with his problem handling methods, insisted on speaking to some body senior.3rd shocker - he told me that he is the senior most guy in the NAAPTOL call center.i thought he might be speaking in the context of current time i.e evening shift, but he told me that he is the senior most guy in the entire NAAPTOL call center to look into my issue, irrespective of any time.

Now what can i expect from a company where the senior most guy handling the entire Call center operations is at Sr Executive/Team Lead/Team Coach level.

I ordered a package of a Car Vacuum Cleaner + Car Stereo + 2 GB Pendrive, online at Naaptol.com, viewing an advt in ToI.

i got the order in time, but to my surprise, the car stereo was broken from the face panel, and the pendrive was missing inside the packet. The packet of pendrive was tampered.

i requested on the naaptol customer helpline and they advised me to send the whole thing back to them on my expenses, and wait for the replacement of the same. I have paid the amount chargeable of Rs. 2249/-, and am not sure, that they will replace the same in time or not. And i will end up calling them for replacement, having my money with them.

Pls help in the case.

Sir,

I have received one sewing machine of Naaptol brand from "N B TELESHOPPING PVT LTD, 5C, 5TH FLOOR, METRO HOUSE, SAHIDNAGAR, BHUBANESWAR, ODISHA, Mob No-[protected] / [protected])" by VPP No-D6534 & Parsal No-EO[protected] for Rs1995/-. But the item which I have received is not that item which I have ordered (item deal code-551). In addition to machine offers like needle, charger, needle threader, foot padel,4 metal bobbins and thread set should be remained in that VPP packet as per their advatisement but only machine is there in that VPP.Further I think, that machine was used one and some parts were broken. If this will be the attitude towards the customers then how will we believe them? Please take up this matter and make necessary action.

Thanking you.

C mallik,
Phulbani (Orissa),
Mob-[protected]

I buy 16MP camcorder from naaptol but found after some time stop working I sent it for repairing many time but always sent without any work and solved problem after as per commited custmer officer I sent it for replace but after that found same product and problem countinue so demand for refund and send product last three month but till today they not send me refund so PLEASE DEAR MY FRIEND DO NOT BUY ANY PRODUCT FROM NAAPTOL ONLY BUY FROM NEAREST SELLER AND REPUTED COMPANY NAAPTOL IS TOTALY FROUAD COMPANY AND SELL BAD PRODUCT TO INDIAN PEOPLE REQURED BAN TO HIM EARLY AS POSSIBLE .