Naaptol Online Shopping Complaints & Reviews

Hello all ,

this online naaptol.com is a big cheat .on Jan 20th i ordered a Dolce and Gabbana ladies wrist watch for rs.6990/-. they confirmed my order by sending SMS on my cell phone. After few days, they cancel my order without informing me and relist the same watch for 11,377/- on their website !!!!

i want to know is the company ethically right in doing so, many thanx,Ria.

i bought my EPHONE TV MOBILE AP3 from naptol and some problem was created so as per custmer care of naptool i sent my mobile to naptool and at 27 nov 2010 and then i call to naptool they say me u will get and i already call them 30 times but they cant give me answer so plz help and detail is given here

company:naptool
Order no: 538563
custermare care :[protected]
1-7-2010 date of purchase
mobile name:EPHONE TV MOBILE AP3

hello,i am rajkumar biswal,has purchaged a digital video camcoder from Naaptol(a teleshopping company) of order number 760548 and product name VOX DV552 12MP digital video camcoder on 13.09.2010. But it has some technical defect and poor picture quality.So i returned the product to naaptol.Then i called the naaptol customer care regularly and they assured me that the refund amount will reach me within 15 days.After 15 days i phoned naaptol and they again said the same thing.now almost 3 months have been passed away but i have not the refund amount yet.i am totally depressed and have no faith in naaptol.
so,i want to complain against naaptol and request the consumer court to take action on the Naaptol company.

i have recently ordered a camera fujifilm s1500 through naaptol.com. i paid the amount using my friends S.B.I atm card. the amount paid is around rupees-9,590 approximately. i brought goods from naaptol.com because i was recommended by my friend and didnt know about any legal issues that naaptol was facing. now i fear that naaptol may not do the same thing what they have done to others. I would be greatly obliged if you could help in the delivery of the product.

I HAD PLACED AN ORDER WITH NAAPTOL.COM BASIS THE ADVERTISMENT WHICH THEY HAD RELEASED IN "MAIL TODAY" IN NOVEMEBER'10.
THE ORDER WAS VIDE # 1042169 FOR A BLACKBERRY 8830 SPRINT HANDSET .
I MADE THE PAYMENT OF RS 6199/- & THE SET WAS DELIVERED AT MY PLACE ON 14th dec'10vide the courier company ARAMEX AIRWAY BILL # [protected] .

WHEN I RECEIVED THE HANDSET & WANTED TO INSTALL MY CDMA NUMBER ( RELIANCE ) THE SET WAS NOT WORKING.
I WENT TO RELIANCE CENTRE WHO INFORMED ME THAT THE SET WILL NOT WORK UNDER CDMA CONNECTIONS IN INDIA .

I WAS SURPRISED THAT HOW CAN A ONLINE INTERNET COMPANY DUPE GULLIBLE BUYERS LIKE THIS.

I PLACED MANY CALLS WITH THE COMPANY # [protected] AND THEY ASKED ME TO SEND THE HANDSET BACK TO RITCO TECH CO
AT 336,UDYOG VIHAR, GURGAON PHASE 2, TEL # [protected].

I SEND THE SET THRU BLUEDART VIDE AIRWAY BILL # [protected] ON 5TH JAN'11 AND ASKED THEM TO MAKE THE REFUND TO ME . FROM THAT DATE THE CALL CENTRE PEOPLE ARE HARRASING ME & ON EVERY CALL THEY GIVE ME A NEW EXCUSE .

ON 17TH JAN'11 I CALLED & TALKED TO AVNISH WHO GAVE ME THE COMPLAINT # 411803 .
ON 25TH JAN'11 WHEN I CALLED AGAIN TO CHECK THE STATUS OF MY REFUNDS AND HAD A TALK WITH JAGDISH WHO SAID THAT THE EXACT REASON FOR COMPLAINT & REFUND WAS NOT THERE.HE HAS MADE THE CHANGE & REFUND WILL BE THERE IN NEXT 2-3 DAYS.
I CALLED AGAIN ON 31ST & HAD A TALK WITH ANOTHER LADY ANKITA .SHE SAID THAT THEY WILL NOT BE MAKING THE REFUND & THEY WILL GET THE REPAIRED SET BACK.

I WANTED THE TELEPHONE NUMBER OR ADDRESS OF NAAPTOL, BUT TO MY UTTER SUPRISE THE LADY SAID THAT I CAN CHECK THE SAME FROM INTERNET.
I CHECKED FROM THE NET BUT THE TELEPHONE # GIVEN IS NOT RESPONDING .

I NEED HELP AS THERE IS NO WAY FORWARD WHICH I CAN VISUALISE HERE & THE COMPANY SEEMS TO BE A FRAUD WHICH IS DUPING PEOPLE LIKE THIS.

SirMadam

My Name is Sandeep Yaduvanshi Connect No. [protected].
I Booked My Product named Reebok track Suit+Buffle Bag from NAPTOL online shopping, Order number is 1104545 Dated[protected], Received dated[protected]. Sir Product quality is very dull, its not a genuine product of Reebok. At the time of booking they said if you would not satisfy from over product, you can replace or change your product. When I called (after receiving product) and I said I am not satisfy with your product I want to refund my money he reply I can't do any thing I can't refund your money even I can't replace it.

So please tell me what should I do for refunding my money

Complaint for order no : 1088878
Complaint number logged with customer care : 390729

Sir/Ma'am,

I had ordered a product from your web-site on 9th Dec,2010.There are two complaints that I have logged with customer care which have been taken in a single complain number mentioned above.

During the order itself, an excess amount of Rs.500/- was deducted from your end. The confirmation page had shown it as Rs.1599/- but Rs.2099/- were deducted from my bank account. I put a complain with customer care on 10th-Jan[protected] on which I was asked to mail/fax my statement details. I had sent a mail along with the bank e-statement and the confirmation page screen-shot dated 12th-Dec-2010 with subject 'Regd. the amount deducted from account : order number 1088878'. Please note that there hasn't been a change in the subject line in my next communications with you.

I received the product on 15th Dec,2010. It was a non-working and used product without user-manual/charger/ear-phones etc. After talking to the customer care and adding to the existing complain,I returned the product through Blue Dart on 21st-Dec-2010 and you got it on 22nd-Dec-2010. The AWB number was [protected].

After calling the customer care number ([protected]) everyday from 31st-Dec-2010 and spending my time, money and energy to no avail, I finally escalated the issue and e-mailed to the support team on 7th-Jan-2011. After a couple of mails being exchanged, the status of my product was finally updated to 'Request for Replacement' on 18th-Jan-2011. After that, it's showing 'Ready for Reshipping' since 24th-Jan-2011. I should have technically received the product by 27th-Jan-2011 (26th being a national holiday), but I have still not got it. I don't know when I'll get it.

Also, my complaint for refund of Rs.500/- is still pending since 10th-Dec-2010. It's been 1 month and 20 days since I have ordered for the product and I am honestly frustrated now. I'm sure I have spent a lot more on calling the customer care numbers than what the product is worth. Please either resolve both the issues soon or cancel my order and refund the full amount of Rs.2099/- to my account and end this mess.

Regards,
Shivami

hi i purchased a digital camera poloroid i737 from naaptol.com in aug 2009 but the same is not functioning from the same day i m sending n calling them again n again but no one is respondind to me properly every time in starting they said they will send some one to collect the camera but no one came . if we call there customer care den they are saying complaint no. is different and no one is picking the complaint number. now I JUST WANT TO ASK THAT HOW CAN SOME ONE TRUST THEM WILL ANYBODY PURCHASE ANY PRODUCT FROM SUCH SITE I WANT EVERYONE SHOULD BE AWARE OF THESE TYPES OF FRAUD
Dr rajeev aggarwal [protected]
[protected]@gmail.com

By nageshwar
I have purchased a spy pen from NAPTOL in 16th oct. ( Order No 883657.COD basis. Upon checking I found the same as faulty & after discussing with the customer care of naptol.com ( ph :[protected]) I have sent back the spy pen to UTC dehli through blue dart courier After that I have spoke many times with the customer care of M/s Naptol.com for refund of my money but till date they have not yet returned nor any call have come from them…Please help
nageshwar
c/18 janta querter nanada nagar
Indore (MP) 452001
Ph.[protected]

Hi,

I'm Raju Keshwani, I purchase a Spy Pen and a Mp3 Player from Naaptol. Before buying I was wondering to buy it or not, I found that Naaptol was selling at the cheapest rate.

I was surprised to see the price and decided to buy it. It was bit delayed in delivering the Product, even then it proved useful to me.

I work profile is such that people try cheat me, due to this SpyPen I feel more confident, It really has proved helpful to me.

Mail to given id [protected]@naaptol.com got bounced.

Subject : Complaint Id : 365056 Order No. : 759488
Sir,

This was my first deal (perhaps last) with Napptol, and I had pretty bad experience with it.

In September first week I order a product which I received with lots of defects.
I returned it back for replacement.
In last week of September, Naaptol returned me same product as it was with same defects.
In last week of October, I returned it again for refund.
Since then I have not received my money back (ie more than 2.5 months).

When I call your customer care, they assured me that I will get refund and a call from finance with SLA time of 15 days.
when I didn't get either my refund or call.
Then again I called customer care and I waited for 15 days and didn't any response again.
This was repeated 4 times.

Now for last 10 days, I am calling on daily basis, and getting assurance of a call from finance on same day.
Even one of the executive was saying that I personally went to finance department, your cheque is ready to deliver.

But now as I am fedup completely of these false assurities,
today I called your customer care (at around 12:7pm) to escalate the issue to senior management.
The call was about half an hour, the executive (Darshna - as she echoed her name) gave the same false assurity,
then I asked her that I want escalation and was insisting to transfer the call to her senior.
But she was denieing to do that (even 2 times she tried to end the call by saying "aapka din shubh ho").
and finally after at least 26 minutes she somehow got ready to forward my call to her senior (perhaps Mohinder).
Now, I was insisting to the guy to escalate the issue to senior management, but he straightaway cut my call.

So, this was the story. Now, please do the needful.

Regards,
Nem Kumar Jain

Hi,

This is to bring in your notice that i made a purchase of Reebok Tracksuit+ Duffle Bag+ shoes + watch combo from naaptol.com on 2nd Jan 2011. At the time of purchase i was asked to pay by credit card and i made a payment of INR 3298 and I was promised that the said items will get delivered within 10 days.

I called them back after 10 days, they said that its 10 working days.. I again waited and now its 19th Jan 2011 and till date the item is yet to be delivered.. Adding to my frustration, I am chasing them evry day and the answer is same evrytime.. "it will get delivered soon".. It is now more of a humiliating and frustrating experience for me and I want a serious step against them so that they are aware of consequences in future and no other customer face the same experience.

Thanks in advance.

Ashwani Duhan
email: candid.[protected]@gmail.com

I purchased a Pen Camera from Naptol. The advt said that it will be a 16GB device. When I connected it to the computer is started showing 32 GB. But when the actual data was copied it was merely 1.4GB in capacity.

The system still shows it as 32GB capacity but I cannot copy into it anything more than 1.4GB.

I am not able to reach the customer care by email it bounces back after being redirected to multipal email-id.

Naptol has misinformed and sold an under capacity product.

Dear Sir,

I have purchased one mobile handset from naaptol.com, one online store based at Mumbai. When I received the material I found that the said material is not working condition. When I contacted the Naaptol.com personnel, they denied to take back or not ready to return my cash even their advertisement it is said to be six months warrenty and cash back on faulty material.

You are requested to please take necessary action against the people.

Details of the said purchase as follows:-

Challan No. 6560973
Seller Ref. No. 1097800

Rajithkumar
Mob : [protected]

I had purchased a camera pen from Naaptol in August, 2010. It arrived, but defective in early September. I paid for the delivery and then returned it back for a replacement. Despite multiple reminders, and promises from the CEO level, still not received a replacement. Here is their last email:

fromSupport <[protected]@naaptol.com>
toNaresh Sehgal <[protected]@gmail.com>

ccjignesh.[protected]@naaptol.com,
girija.[protected]@naaptol.com

dateMon, Oct 25, 2010 at 1:05 AM
subjectOrder # 715037

hide details 10/25/10

Dear Mr.Sehgal,

Please accept our sincere apologies for the inconvenience.

As per confirmation from the concern vendor the product will be dispatching
today itself.

Regards,
Ronak Samani.
CRM.

-----Original Message-----
From: Naresh Sehgal [mailto:[protected]@gmail.com]
Sent: Sunday, October 24, 2010 10:17 PM
To: CEO; [protected]@naaptol.com; murugan.[protected]@naaptol.com
Cc: Naresh Sehgal
Subject: Re: Defective Pen

Dear Manu, it has been >3 weeks and I've not received any updated
about order# 715037.

Can someone from your side please follow-up on the expected date for
its delivery. If this will be past the month of October, I will need
to give a new address for its return, which is B-1/36, Hauz-Khas, New
Delhi-110016.

thanks,

naresh

Order no: 560022
Product : Health Walker with Infrared
Quantity : 1
Order Amount: Rs. 3299

UPON LOOKING AT THE ATTRACTIVE ADVERTISEMENT IN "TIMES OF INDIA" DELHI EDITION, WE MADE A PAYMENT OF RS.1149/- (ONE THOUSAND ONE HUNDRED AND FORTY NINE ONLY) THRO' CREDIT CARD AND ORDERED FOR "ULTRA SLIM BODY SHAPING GARMENT" ON 13/NOV/2010. THE BOOKING NUMBER IS 981418 WHICH HAD SHOWN IN THE ON-LINE OF NAAPTOL.COM. AS PER THEIR ON-LINE COMMITMENT, THE PRODUCT SHOULD HAVE BEEN DELIVERED ON OR BEFORE 19/NOV/2010.

NOW MORE THAN TWO MONTHS AND WE HAVE BEEN CHASING NAAPTOL'S CUSTOMER CARE ([protected]) SINCE 19/NOV/2010 IN ORDER TO RECEIVE THE PRODUCT. EVERY CALL WHICH WE MAKE TO NAAPTOL'S CUSTOMER CARE IS CHARGEABLE TO THE TELEPHONE COMPANY AND WE SPENT SEVERAL HUNDRED RUPPES ON PHONE CALLS ONLY FOR THE REGULAR COMPLAINTS.

ON OUR EVERY CALL, THE CUSTOMER CARE EXECUTIVES GIVE PRE-RECORDED ANSWER SUCH AS "YOU WILL RECEIVE THE PRODUCT WITHIN FEW WORKING DAYS".

CONSIDERING THE NEVER ENDING DELAY, IT CLEARLY SHOWS THAT THE COMPANY (NAAPTOL.COM) TRY TO CHEAT THE INDIAN PEOPLE BY GIVING FALSE, FAKE ADVERTISEMENTS TO LOOT THE MONEY (REMEMBER, THE BRITISH PEOPLE TRIED TO CHEAT AND RULED INDIANS CONTINUOUSLY AND FINALLY THEY RAN AWAY FROM THE COUNTRY BECAUSE OF STRONG UNITY).

NOW, IT'S TIME TO IDENTIFY SUCH CHEATING COMPANIES IN INDIA AND PROSECUTE THEM AND RECOVER THE FRADULENT/CHEATED MONEY WITHOUT ANY DELAY.

WILL THE GOVERNMENT OF INDIA WAKE UP???

from - RICHARD

I received cellphone as per order no 529060 on 28/6/10 from naaptol & found it defective. I called back to naaptol customer care. The attendant asked me to send the product back to M/s. Prayosha Trading Co. at Kalbadevi, Mumbai by courier. I sent that cell phone on 6th July. I paid Rs. 50/- for M/s. Palande Courier for that & received receipt on 7th July. Then i called atleast 12 times to naaptol on [protected].
Mr. sunil, Miss Harsha, Mr Ishant, Mr. Nandan, Miss Ankita, Mr. Govind, Miss Reshma all these "cheators" of Naaptol Cheating Co. promised me of early delivery of my replaced handset. I also received SMS that the product is in reverse transit & will be delivered soon. Till date I have not received handset. I lost Rs. 4200/- + 50/- + 500/- on phone calls. I already sent a notice to M/s. Prayosha Treading Co. to show cause as why a case should not be filed in consumer court against them for this cheating. They neither replied nor delivered the handset. Now i am thinking of filing a case. "BEWARE ALL - DONT PURCHASE ANY PRODUCT FROM THIS NAAPTOL CHEATERS"................. Sudhakar Patkar.

I Have recently purchased Blackberry 8830 Handset online from Naaptol.com by viewing an advertisement in Mumbai Mirror newspaper. I have done online payment using credit card & it was promised me that I will receive the New Handset within 7 days along with 1 branded free gift as I have done payment using Credit card.

I have placed the order on 6th of December, 2010 & I received the Product on 17th Of December. I started using the phone, but their was a problem in the phone that it looses the connectivity with the Blackberry server after certain period & didn't connects again. To confirm the problem I changed the service provider but the same problem continued. Hence I sent the product back to Naaptol for replacement. After doing so much follow ups on mail & with their customer care they sent me the replacement on 8th January 2011.

As I started using it I come to know that the problem remains the same. The Blackberry service works for few hours fine & then it looses the connectivity with the server. Now I am again trying to speak with Naaptol but nobody is replying to my mails & the no. which they have provided for complaints & warranty are of no use as nobody picks the phone.

I want my full money back.

From: ps rao <[protected]@hotmail.com>
To: [protected]@naaptol.com
Cc: [protected]@naaptol.com
Sent: Tue, January 4, 2011 8:59:12 PM

Subject: REFUND OF ORDER NUMBER 1071403, NOT WORKING RETURNED Car Dent remover & car scratch remover combo

To whomsoever it may concern

With deep regret I have to say I am being cheated by your inefficient and good for nothing customer support executives who gives their names as sumeet.

I have obtained by order number 1071403 , Car dent remover and car scratch remover combo by paying VPP of Rs2000/ .

Within 3 days after the product failed to work on my car , i have sent it back on 15/12/2010 through blue dart courier vide doc no. [protected], which was received by your dept at A/B--B/B, Star Manor Apartments , Anand Road on 17/12/2010. As per Blue dart one SONY has collected it.

I have asked for refund very clearly as it does not work on my car . On the box sent itself I have written the same. It is more than 15 days and there is no response by you or customer service representative , one Sumeet.

MY follow up calls to your customer support executives , have indicated that , first the return has not been received, then we are verifying , and then our finance dept has not updated records, then we will intimate our finance department.

Every time I phone NEW person takes the call , and i have to repeat everything , one fellow asks me to hold to verify and does not come on line, wasting my money on metered calls.

The numbers you have given are [protected], [protected] are both metered and I have spent Rs 300/ rupees on calls to explain my return and refund needed. After all this naaptol is silent and you people hide behind , and I do not get name of the persons or account department numbers TO TALK DIRECTLY. You are literally cheating and making money with your products and above all are not accessible to buyers to attend to their complaints. Why you should not be put to consumer complaints forum?

I have given my cell number [protected] vizag AP and advised to send sms of refund . Stop cheating me and send Rs 2000 plus Rs300/ total Rs 2300/ immediately.

Please refund urgently as it has passed more than 15 days after return on 17/12/2010. and meet your commitment of advertisement.

I LOOK FORWARD TO YOUR ACCEPTANCE AND CONFIRMATION OF REFUND PLUS ADDITIONAL COSTS OF TELEPHONE CHARGES AND MENTAL AGONY

Prof P Somasundar Rao
401, Sri Renuka Vihar Apartment
Lawsons Bay Colony
Visakhapatnam-530017,

LL[protected], [protected], E-MAIL [protected]@hotmail.com , [protected]@yahoo.com