Naaptol Online Shopping Complaints & Reviews

I had booked for a smart phone vide order no 761380. Till date i have not received the product. Since Sep 4 they have been telling that the same has been picked up by the courier Blue dart.

When I waanted the order to be cancelled i am told to wait for 15 days to get the money back, The customer care (sic) executive says why did you make payment bty Credit card when COD option is avaaliable. This shows their level of confidence.

Kindly take up with concerned person.

Regards
Sridhar

Hi,
I purchased BOSS e3300 mobile phone through naaptol.com on 1 aug 2010, my order id is 61786.
while purchasing this phone customer care executive told me they will give 6 months seller waranty. i got my phone through blue dart within 7 days of placin order.
though phone was not good as described on naaptool.com but i thinked no problem it will work as basic dual sim phone. but within in one week of purchase, phone touch screen stop responding completly. when i contact naaptol customer care they said the phone has only 24hr warranty on touch screen. but nothing was such mentioned in warranty card. they refuse to repair phone. if a full touch screen phone doesnt give warranty on its screen then what is meaning of warranty. and worst thing is that there is no service center to repair phone.
Sandeep Sharma
[protected]

respectable citizen of india i duty bound to aware all o[censored]. that naaptol.com or naaptol noline shoping co. is fraud co. and cheats innocent people becouse i booked a product wespro camcorder vide order no. 679455 dated 21/08/2010. at the time of booking costumer service provider told me that product will send with in 7 days. payment aleardy received by naap tol by my credit card since from i have not receive my order. when i talk to costumer care they excuse on one pretext or the other. pl. i request u .think before booked any product with naaptol.com or naaptol online shoping. becouse of naaptol i receivd mentally pain and harassment.which can not compenciate in term of money.

i purchased one mobile phone from naaptol through credit card payment vide order no 369860.First they never told me that they will not send the product only after sending a fax of my photo identity.For that they hold my order even after getting the payment.Secondly they encouraged me to make the payment through credit card for the gift of a pair of watch worth rupees 1000/-but they never gave the watches.After using the product, battery is not working for more than 3 to 4 hours.Even after two complaints i did not get the battery.I wasted my 3999/-rupees.NEVER BUY PRODUCT FROM NAAPTOL.

This is in reference to the order ID - 649655, payment done online through credit card in the name of "Abhishek Sharma" on 10th Aug,2010 and delivery to be made to "Somya Sharma". This is despite of the fact that the website promises to deliver within 10 days of order.

Inspite of repeatedly calling customer care center I have not yet recieved the product requested till date?

THIS IS THE LATEST MAIL TO NAAPTOL ;
30th August, 2010

Please refer our various mails and telephone calls since 12th June, 2010 to till date.

Also note that we have received the following SMS on 30.07.2010 at 12.55p.m.
“ Dear Customer, Your order no.291750 is ready for reshipping, for any assistant kindly contact [protected].

Surprisingly till date after one month, we have not received our Mobile or there is no change in your telephonic (Toll free) msg.

Given below our various mails sent to Naaptol for your doing the needful.
But there is no reply from them and on telephone the same msg. " Mobile is ready for shipment since 30th July, 2010" is given by their call centre.

Please look into it .
-----Original Message-----
From: Usha Bargur
Sent: 02/07/2010 16:26:31
Subject: Mobile Repair/Exchange

Email to : [protected]@naaptol.com



Please refer the attached letter regarding Cell phone complaint.



As suggested by you we have sent the cell phone to Shiv Service Centre, but
we found that we have to pay the repairing charges of Rs. 1200/- .



It is surprising that why we should pay Rs.1200/- when there is no warranty
or guarantee of the screen.



Is it worth paying the money without guarantee ?



If on the second day same thing happens than what is the use of it?



We are all using the cell phones but Naaptol is the first supplier who gave
us such a cheap instrument with no guarantee.

If you are giving the guarantee will pay the amount or we have no other
option but to take help from consumer court.





Regards,

Usha

Attached letter:

12th June,2010

Naaptol /AHA Trade Partner,
ORDER No.291750 dtd. 09.04.2010
Invoice no. 1642258
Delivered on 07.05.2010 dt 7.00 p.m.

Product name : BOSS ephone -3300
Seller Name : Krishna Traders
Purchaser : Natraj (Usha) Bargur

Following problem occurred after receiving the Cell phone :
1. 2nd day horizontal lines started showing
2. Alphabets were garbled
3. 5th day started Voice problem
4. Sliding was not proper
5. Sometimes battery becoming low within 10-12 hrs.
6. on 8th day the stylus cracked the screen.
7. We are using – Aircel Internet package
8. Sim Cards – Airtel, Aircel, Reliance.

As we were out of Mumbai we could not deliver the same. On Thursday 10th June, 2010 night we were back from Religious tour from south and then we called and got the address etc.

Sending herewith the cell phone with battery for repair and doing the needful.

Thanking you,

Yours faithfully,

Usha Nataraju Bargur
Add.: 260-M/56, First floor,
Kranti Nagar, J.S.S. Road,
Girgaum , Mumbai -400004
Res.:[protected]
Cell:[protected]/ [protected]
Sending the cell phone to ;
M/s. Shiv Service Centre, Nataraj Building, Shivshakti Complex,
Behind Shiv Temple, Goregaon- Mulund Link Road, Opp. Nahur Station (W),
Mumbai -400078 Tel.: 65262143
On 12.06.2010 thru Blue Dart Courier.
----
-----Original Message-----
From: [protected]@gmail.com [mailto:[protected]@gmail.com]
Sent: Tuesday, July 06, 2010 11:09 AM
To: [protected]@naaptol.com
Cc: Trilok; MoM
Subject: FW: Mobile Repair/Exchange

Hi,
Please find the below mail and update us according.
Awaiting your response ASAP.
Please do call back in case of any queries.

Regards,
Trilok
--------
From: Usha Bargur [mailto:usha.[protected]@adityabirla.com]
Sent: Friday, August 13, 2010 12:50 PM
To: '[protected]@naaptol.com'
Subject: FW: Mobile Repair/Exchange


13th August, 2010

Please refer our various mails and telephone calls:

Yr representative informed us that on 19th July, mobile was shipped, then they said, on 30th July it was couriered thru Blue dart but they could not provide any docket no. but we received SMS that it will delivered within 8 days.

But we r surprised to note that in Mumbai is it too hard or inconvenient to deliver the mobile even after 10 to 15 days of its shipment ?

Or may be your people are fooling us and passing the time.

Thanks,
Usha Nataraju Bargur
-------
From: Usha Bargur [mailto:usha.[protected]@adityabirla.com]
Sent: Thursday, August 26, 2010 3:01 PM
To: '[protected]@naaptol.com'
Subject: FW: Mobile Repair/Exchange


26th August, 2010

Please refer our various mails and telephone calls till date. Since 12th June, 2010 after dispatching the mobile to your service centre, till date i.e. more than two months there is no response from you. According to your representative, since 30th July, 2010 the mobile is ready for shipment ( dispatch) , as off today, after 25days the same status is available. I do not understand when it is ready for shipment, then why it is not shipped till today.

When the status of your mobile delivery is like this, how can we buy your other products which you advertise on TV. How can we judge your reputation.

Please refer our all the mails given below and revert me the status of dispatch immediately OR we have no other option but to take help from consumer court.

Thanks,
Usha Nataraju Bargur
Cell: [protected]/ [protected]
[protected]

I purchased a camera through Naaptol TCL DV 710 for Rs. Four thousand. Order No 204818 dt 7.3.2010. Camera is under Warranty, which I fear the period shall finish by the time further actions are taken.. (Procedure of transaction being - to take delivery by courrier without inspection & pay immediately by cash) We went for a trip to the north alongwith the camera. However the camera is having dark display. The visibility for display inside the house is very low. Outdoor also it is very dark. We compared with other same level cameras, the visibility in those cameras (purchased from shops) are very clear & illuminated The photos are also dark & not clear. Even a mobile camera gives better display & photos.
Some of the people with us also said that it is very dark. In fact we have to strain while looking at the display. The simple utility of a camera is absent. The talks over their telephone have been just formal. I have talked to their No [protected] and also sent two texts on 28th aug. Since then no one is lifting the phone. If the fundas or the features of a camera is not as per how a routine camera should be - what is the use of the camera. It is not of any use to us.
I also wish to convey that the camera is in working condition, but the position is such that the product imported is totally substandard, (and inspection before delivery is not allowed), what is the use of a camera when the display & photos taken are not at par with an average camera in market.
The camera is a junk for me.
As I expect a reply 1) to leave the camera at their repair place,- it shall be a waste of time & money , 2) from replies from others on the site the cameras may not come back. 3) The Camera is in working condition.
None of the replies matches my complaint, as I would like a person to sit across, see the camera & say if others have also taken the same model, and are they satisfied & I would like to have their contact numbers nearer to my place or if they have a sample piece in their hand, compare with mine & arrange for a replacement immediately.
Jagdish Kotian - Mobile [protected]

I my self pushparaj shetty,i ordered for e71 pro mobile phone from d company mentioned above on phone they sent me diffrent co. cheap mobile which i returned it through blue dart courier within 5 days after delivery,i ordered on 23th march2010,delivered on 4th april2010,u can view my full report on naaptol.com my i.d no is242813,their contact no is [protected].Every time icall them they tell me it will take 10 to 15 days, now 5 months passed i have not recived d product or refund.I want u to help me out &get my refund with interest i thankingu pushparaj

i'm ANKIT KAPADIYA from surat-gujarat.i have ordered CAR MULTIMEDIA PLAYER from naaptol.com. i got that product at my deliverd addres at 0962010 & i pay the cash 1500 Rs. [product charge] + 200 Rs. [shipping charge] = Total paid Amount 1700 Rs. through 'cash on delivery option'.but i send back this product next day via BLUE DART courier because they sent me a defective pieace. this is the document of the i dispatched the car multimedia player via BLUE DART courier at 1162010. it's AWB NO. is [protected] & i send the POD copy & SHIPPER'S copy via FAX & E-mail [[protected]@naaptol.com & [protected]@naaptol.com]at 1562010. my order no. is 468160. i complained lots of time regarding my refund amount on naaptol custmour care no. my complain no. is 180583 but no reply from them. already i have charged for contacting them more than 500 RS. naaptol call center no.is [protected] & [protected]
please help me for solve this case
pl's reply me on mobile no.[protected] or via email[[protected]@yahoo.com] i'm

Name : PK Selvamani
Mobile : [protected]
Place : Chennai
My faulty mobile (e -phone ,ultraslim, price:4999+200 order no:91082 date:07.11.09) yet to be replaced even after 6 month is over.Made n number of calls but no response till date.Kindly help me in this issue .

Dear Sir,
I have purchased 16 GB Spy Pen by Naaptol.com, the supply was made by their vender M/s Aditya Infotech Hyderabad vendor sent defective product which was sent back to M/s Aditya Infotech Hyderabad on the adviced of M/s Naaptol.com. M/s Aditya Infotech received back above product on dated 12.4.2010, but M/s Aditya Infotech have not sent back/ replaced above product till date i.e. 20.8.2010 despite of several reminders to naaptol.com, they always give next date for delivery since last 4 months This Company may be punished for default service and imposed heavy penalty for their defective services and product.


P.K. Agrawal
Order No.221760

I have booked my order for digital pen camera almost one and half month ago but inspite of several telephonic requist made to naptol time and again for early dipatch of product but same have not received till now every time they assured that your order will reach in 2-3 days.I am almost fed up with naptol and want some serious action against them.

MYSELF MR. CHANDRAKANT VIJAYKAR,CONTACT NO.[protected] WORKING IN BSNL,SURAT BOOKED THE ORDER OF SMART PHONE D9000 ON NAAPTOL.COMON22/05/2010WITH ORDER NO.414521 OF PRICE RS. 2999,TOTAL AMT. COMES OUT TO 3199 RS. INCLUDING SHIPPING CHARGES. PAYMENT WAS MADE BY CREDIT CARD ON 22/05/2010.PRODUCT WAS DELIVERED TO ME ON MY OFFICE ADDR. ON 26/05/2010 WHCICH WAS FAULTY SO CONSULTED THE MUMABI NAAPTOL OFFICE,CONTACT NO. [protected],AND TALKED TO SENIOR EXECUTIVE,AS PER HIM HE ASKED TO RETURN THE PRODUCT BY COURIER ,SO I COURIERED IT BY PROFESSIONAL COURIER SURAT ,RECIEPT NO. IS:6597208,TO JAIPAN INDUSTRIES LTD.,17/1 KAMA INDUSTRIAL ESTATE,WALBHAT ROAD,GOREGAON EAST,MUMBAI:400063.THE PRODUCT WAS DELIVERED BACK TO JAIPAN ON 27/05/2010,PROOF OF DELIVERY(POD) DRS NO. IS :6994697WHICH WAS FAXED TO NAAPTOL CRM DEPT. ON NO.[protected] ON 10/06/2009.THEREAFTER WE FOLLOWED THE NAAPTOL MANY TIMES ON [protected](WHICH IS NOT TOLL FREE NO.)AND TALKED TO MARTIN,HEMA,ANKITA,IBRAHIM,AJAY,ETC.THEY BOOKED THE COMPLAINT TO REFUND AMOUNT WITH COMPLAINT NO. 134299 AND CASE NO.125442ON 17/07/2010,BUT STILL AMOUNT IS NOT REFUNDED AND EACH TIME I MAKE A CALL THEY PROMISE OF IT WITHIN 7-10 DAYS BUT ITS NEAR ABOUT 3 MONTHS NOW AND TODAY ALSO I FOLLOWED AND TALKED TO MR. MARTIN OF NAAPTOL AND AGAIN FAX THE POD COPY OF COURIER ON NO.[protected].
KINDLY LOOK INTO THE MATTER

MY ORDER DETAILS ARE :-Order Id : 321961
Product Id : 734618 , Product name : Foldable 2 wheeler Cycle + Swimming Goggle & Cap + Wrist Watch Combo Offer price : 1499 Shipping cost : 250 Quantity : 1 Order amount : 1749

I HAVE NOT RECEIVED MY ORDER EVEN AFTER four MONTHs AND NO COMMUNICATION AT ALL EVEN I HAVE COMPALINED manytimes on phone or mail.
PLEASE CONTAT ME
REGARDS: DR. ASHOK SHARMA C/O DR. SATYENDRA - [protected]/[protected]/[protected]
OR MAIL ME TO CLARIFY THE PROBLEM OF NON DELIVER OR REFUND THE AMOUNT TO same CREDIT CARD.

dear sir,
thank you to send spy pen 16gb, order number 160238.
the product was very good and it is working nicely.
here i would like to inform that i can take video recording for 5 to 8 minutes only then immeditatly battery comes to dead.
could yo suggest me about this technical problems. even charged for 48 to 50 hours , battery life was 5 to 8 minutes, could you solve this problems.
if any servicing center of naaptol in bangalore.Since then i have made a number of calls to [protected]. Every time they take my mob. no. and say that they would call back.
But no one has called me as yet. moreover they deny giving complaint id.
Kindly register a case.
thanking you


Shivakumar Swamy P.M.
Assitant Professor ECE Department,
JSS Academy of Technical Education, J
SS Campus, Uttarahalli,
Kengeri Road,
Mylasandra,
Banagalore
KENGERI
BANGALORE KARNATAKA 560060

I have purchased Spy Pen 16 GB from naaptol company order was placed on phone and payment was made after getting above product by coreir to coreir company. But product was defective and on advised of naaptol.com given on phone I have sent above product to Aditya Infotech, Bank Stret, Koti Hyderabad. Which was delivered to Aditya Infotech on dtd. 12.4.2010 as inform by Indian Postal service office of Superintent Kota Rajasthan. The same information sent to naaptol on Fax and E-mail but I have not recieved repaird/replacement of above product till date. Naaptol Company is not relibel and may be fake Company there fore action may be taken against them

P.K.Agrawal
Order No.221760 Dt.13.3.2010

Purchased the spy pen 16gb having order no 133157 by payment of rs/-1890 from naaptol online trading on 30-12-09. there is no operational manual and software CD. the spy pen is not working properly, recording only up to 200mb i purchased 16 gb. i called to customer care they told to return the product for change of product it was couriered by dtdc on[protected] consignment no:H69391825 to deal here online trading, Mumbai. till now ie[protected] i did not receive any information or the product. at least i request naaptol to refund my money. Product purchased online from: naaptol.com

I personally now do feel that naaptol is a fraud company, cheating people selling defective products.
Such firm should be banned and strict action should be taken against it.I ordered 5800 express music phone. I received it on 27 june 2010. On opening packet I found battery was completely defective and the Charger as well.When i use to keep the cell for charging it use to tell me "warning bad contact charger"
and the phone later on went off. I am seriously very irritated with this product now. Almost 5 to 6 complains hv been given by me but no action has been taken yet.

I had purchased a substandard car stereo player of china type from NAAPOL in which i lost my money. Again on 23 Jul 10 at 16 45 hrs, i have been informed on my mobile that i have won a lucky price and i will be given a ipad worth Rs 14,000 on payment of rs 1150 only. the order no given was 598164.i tracked the product on the site as per this no and found that the product is costing only Rs 999 only.While asking the same to naaptol staff in no [protected] at 1900 hrs they cut the conversation in between not ready to explain about the fraud lucky draw.the product explained to me and actual cost told were all wrong. i request naaptol administration not to indulge in such dirty tricks for sales and keep us away from trading through naaptol. Stay away from NAAPTOL from any kind of purchase since they doesnot care about customers...........
JOSE..

I had ordered a spypen(16GB) vide order no. 276728 from the said firm on 4th April which I received on 9th April through Blue Dart Courier on the payment of Rs. 1599+150 (product+shipping charges). When I tested the product, it was doing nothing. I immediatelt called thier customer care where they asked me to send the product back for repair or replacement to their vendor at Haydrebad. . I followed their instruction and send it back on 12th April through Skylark Courier. After waiting for 15-20 days I called them again on 2nd May to enquire about it but they denied the receipt of it. Then again I Called them on 14th May and 26th May but the reply was the same again and again. The courier people are saying that the product has been delivered on 17 April and has also provided me the copy of POD (proof of delivery). Now when ever I call them they take my email id etc but has never responded. I feel cheated and want hard punishment for such culprits who fool people by giving decortive adds in newspspers infact some action should also be taken against these newspapers who print the advertisements of such fruad firms. Please help me with this
Regards
DK Gupta
Division of Social Sciences,
CPRI, Shimla (HP)