Naaptol Online Shopping Complaints & Reviews

Purchased the spy pen 16gb having order no 133157 by payment of rs/-1890 from naaptol online trading on 30-12-09. there is no operational manual and software CD. the spy pen is not working properly, recording only up to 200mb i purchased 16 gb. i called to customer care they told to return the product for change of product it was couriered by dtdc on[protected] consignment no:H69391825 to deal here online trading, Mumbai. till now ie[protected] i did not receive any information or the product. at least i request naaptol to refund my money. Product purchased online from: naaptol.com

I personally now do feel that naaptol is a fraud company, cheating people selling defective products.
Such firm should be banned and strict action should be taken against it.I ordered 5800 express music phone. I received it on 27 june 2010. On opening packet I found battery was completely defective and the Charger as well.When i use to keep the cell for charging it use to tell me "warning bad contact charger"
and the phone later on went off. I am seriously very irritated with this product now. Almost 5 to 6 complains hv been given by me but no action has been taken yet.

I had purchased a substandard car stereo player of china type from NAAPOL in which i lost my money. Again on 23 Jul 10 at 16 45 hrs, i have been informed on my mobile that i have won a lucky price and i will be given a ipad worth Rs 14,000 on payment of rs 1150 only. the order no given was 598164.i tracked the product on the site as per this no and found that the product is costing only Rs 999 only.While asking the same to naaptol staff in no [protected] at 1900 hrs they cut the conversation in between not ready to explain about the fraud lucky draw.the product explained to me and actual cost told were all wrong. i request naaptol administration not to indulge in such dirty tricks for sales and keep us away from trading through naaptol. Stay away from NAAPTOL from any kind of purchase since they doesnot care about customers...........
JOSE..

I had ordered a spypen(16GB) vide order no. 276728 from the said firm on 4th April which I received on 9th April through Blue Dart Courier on the payment of Rs. 1599+150 (product+shipping charges). When I tested the product, it was doing nothing. I immediatelt called thier customer care where they asked me to send the product back for repair or replacement to their vendor at Haydrebad. . I followed their instruction and send it back on 12th April through Skylark Courier. After waiting for 15-20 days I called them again on 2nd May to enquire about it but they denied the receipt of it. Then again I Called them on 14th May and 26th May but the reply was the same again and again. The courier people are saying that the product has been delivered on 17 April and has also provided me the copy of POD (proof of delivery). Now when ever I call them they take my email id etc but has never responded. I feel cheated and want hard punishment for such culprits who fool people by giving decortive adds in newspspers infact some action should also be taken against these newspapers who print the advertisements of such fruad firms. Please help me with this
Regards
DK Gupta
Division of Social Sciences,
CPRI, Shimla (HP)

I purchaced spy cam.Order number 298914 but it is a defective and not working.I rang to customer care of
Naaptol.com,they told me to send Aditya infotech,Hyderabad through DTDC courier on the very next day.
As at now, I did not get the product from them.It's a cheating company.Every one must care and should not buy any product from this Naaptol.com.
Chakravarthy
[protected]

My Order No : 408912 and my product details are Product Id : 693235, Product Name : Spy Pen 16GB
Product Category : Security Camera;

I am working work print media, and I bought this Spycam thinking that this will be useful for my profession. They sold it saying that if you charge it for 8 to 10 hours we can record for 10 hours. But the worst thing is I cant even record for 30 seconds also. I have really wasted my money (Order Amount : 1749.00) on purchasing this product. Total Useless. I would be really glad if it records atleast for 2 or 3 hours. But this was a total cheat by this company. If this is not getting fixed in next few days I m planning to sue the comapany in consumer court.

Please check the link to see the real face of the owner of the FRAUD company NAAPTOL:

http://www.yourstory.in/entrepreneurs/tech-entrepreneurs/2485-manu-agarwal-found...⇄

We are all in one family who get cheated from naaptol.com.

Name-order no.-contact no.

Ramakrishna-220073-[protected][protected]@rediff.com
Kedar-357843-[protected]
Anil kumar-23612-
Sandeep sagar-69286
Mahesh kansal-130765
Rakesh verma-44180
Inder amar singh-109660
Asad sheikh-47524
Luckysaluja-256959
Abhijit salunkhe-239054
Kumar-357746
Malasrinivasan-158666
Akhilesh kumar-326826
Mohd.mehraj-326480
Kamlesh patel-166348-[protected]
Pankaj trivedi-241680
R k kamboj-371047-[protected][protected]@rediffmail.com
Atul sharma-323653-
Digamber joshi-327854-[protected][protected]@rediffmail.com.
M.varun-311659-[protected]
Kamlesh patel-166348-[protected]
Ashish kumar-[protected]
S.d.sharma-126687
Rakesh verma-44180-
Sandeep sagar-69286-[protected][protected]@yahoo.co.in
Mahesh kansal-130765-[protected]
Anil kumar yadav-23612
Asad [protected]@yahoo.co.in
Mohammed m sendhi-
Ashwani-416131
Luckysaluja-256959

Lot more @www.consumercomplaints.in/naaptol


So please don't buy any product from the attractive advertisement from naaptol.com.
Because that products are actractive when we see in ads., only.but actually they are not fit to use at all.after all if you buy the products once again you should struggle with the customer care people tdo get repair or refund from them.

So once again iam requesting all netshoppers-who buying products from net to don't buy from naaptol.com.

Hi,
I have purchased BOSS mobile from Naaptol on 13 March (Order # 222985). The product delivered was a defective one. I again resend it through courier at my own expense. They have redelivered the product on 17th May. Again the product is of bad or sub-standard quality. It is not working. I asked for the refund. The advertisement said of 1-Year warranty. But the warranty card received is of six months starting Jan-2010. But I am getting no response from The Naaptol Team. They are an irresponsible bunch with no care for their customers. Please Help

Purchase new mobile from Naaptol company.From first of day there is the charging problem in piece.I inform to company customer care but they give only promise not solution.Same promise given nos of time but not give any solution on problem.They promise to change to mobile piece but no one come to replace piece.In this process i loss my time & money.

Company : Naaptol.com Hotdeal
Model Name: 5800 Express Music
Order No: 401899

Our boss mobile got display problem. The display got full white color so we couldn't able to see the images and details.

Dear Sir/ Madam,

My name is Mitul Bose. I had placed a order of an IPOD name 8 GB Green apple from Naaptol.com after seeing the add in Mumbai Mirror.The order number is 499806. I received the product on 19th June Saturday 2010. After receiving, when I opend the pack I started checking it , it found that there was no bill, no warranty paper, no manual book plus the ear phone was not working and the IPOD was having a problem of battery power too. The next day i.e on 20th June 2010 I had called up the naaptol.com customer service number and spoke to deepak Mohite, he took down my complain and the number was 165327. Then again I gave a call on Monday and I spoke to Mr. Mosin from the customer service he told me to send the product by courier on there prescribed Blue dart courier services in Santacruz west, but not before they send a mail. Then onwards I have been constantly following up with customer services number - [protected] naaptol.com and the customer service number of Blue dart[protected] constantly for knowing the status that have they received a mail from naaptol.com on there Account- 113260. and the answer is no. Till now the naaptol.com have not sent a mail to Blue dart to pick up my faulty product.

The names of the contact people at naaptol.com customer care services are Deepak Mohite, Mosin, Javed, Sindhu, Meghalya, Nina and the last is Vijay who could not transfer the call to his seniors. In between there were some calls which were purposely disconnected when I started asking them to connect me to the seniors.

This is a real harrasment after buying a product of Rs. 2099 and the product is just not worth of even Rs.500. I would like to know that how can you take a serious action on search companies who are giving adds on Mumbai Mirror and selling faulty products and making customer a fool. I am forwardin you the photographs of this product. Please have view on the photographs also

Kindly get back to me on the Number [protected]. I would like to know about the status of my complain.
For more information you can call me on the numbers mentioned above.

Mrs. Mitul Bose
[protected]

I HAVE PURCHASED ONE MOBILE FROM THE ABOVE COMPANY PAYING RS.3699/- VIA ORDER NO:423735 DATED 25/5/2010, RECEIVED BY US ON 18/6/2010, IT IS A VERY SUB-STANDARD PRODUCT , AFTER 3 DAYS O[censored]SE, THE PHONE DOES WORK AT ALL. WE HAVE INITIATED A COMPLAIN ON 21/06/2010 [COMPLAINT NO:166285]. WE ARE NOT GETTING ANY PROPER RESPONSE FROM THE COMPANY. WE REQUEST THIS FORUM TO KINDLY DO THE JUSTICE AND TAKE APPROPRIATE ACTION AGAINST THE COMPANY.

REGARDS
S.GYANCHAND
[protected]

I have ordered online a Spypen and was delivered through courier .But on opening the pack found a defective Spy pen.I have mailed them on the same day but till date no response.NAAPTOL Cheats?
Order Id : 398046
Product Id : 693235
Product name : Spy Pen 16GB
Offer price : 1599
Shipping cost : 150
Quantity : 1
Order amount : 1749

Dr Francis Xavier

Dear Sir,
The above mobile of above said company through naaptol as claimed Hot deals for Readers of The Times of India was purchased via internet vide order no.201179, dt.05/03/2010 which was under warantee for six month in all respect. On delivery the voice adjustment button was not in working order. The picture of the camera was also uncleared. the charger of the mobile was also defective. The back time of standby is not more than 24 hours as gurnateed for 72 hours by the company in said advertisemnent. All the defects conveyed to the both company through email many times but no action took place so far inspite of expiry of more than three months. ( ANIL AGGARWAL)

Dear sir,
I really feel shocked and disgusted toward the clawless attitude of Customer Relation Team from Naptol.com Tel No.[protected].
Unfortunately I placed an order with Naptol.com for a Mobile set With Order No. 492783 on 13.06.10.
I finally got my mobile on 19.06.10 at 6.30 P.M.
Upon Opening I found Scratch Guard, Car Charger and Card Reader missing from the pack, I immediately called up customer care and lodged a complaint under complaint no.1623528.
Thereafter on operating the set I found:-
1. Bill not received 2. Ovi only icon is there but not functional. 3. Map navigation icon is there but not operational. 4. 360* Rotation mode not operational. 5. Hand free function not there. 6. Touch screen is too hard to operate (not operating without stick provided with the mobile). 7. Screen saver & wallpaper function malfunctions. 8. When both the sim’s and memory card are inserted, the memory card does not read the memory and sim’s malfunctions.
On noticing so many defects today i.e. 20.06.2010, I contacted Mr Sajid, Mr.Vijay (Two times)Ms Methala, Mr. Jhonson of your customer care team Every time I dictated them the defects and holding line for ten minutes they disconnects the line. IS THIS THE COUSTOMER CARE SERVICE????. Provided by a concern of your caliber.
From the above it is clear that I have been provided with a DEFECTIVE PIECE. I would request you to let me know to whom to send the defective piece and you are requested to kindly REFUND MY COST at the earliest.
Thanks & Regards

Vinod Dixit
[protected]

I am Mudassiar. I purchased a handset "BOSS-633" touch screen Tri sim. But its second GSM sim card is not activating and camera is not opening, keypad is just like as Toy. I purchased in the price of 4499/- and 200/- rupees for delivery. Naaptol.com rules is don't open that pack without payment. After payment, when I saw that handset, suddenly called to Naaptol.com Query section and told them handset's problems. They taken complaint and didn't give complaint number. My 100s rupees lost in these calls. but they are not giving even complaint number. and I sent complaint through email also, but they are not responding. What have to do? It's product number is 464802 and I received product on 10/06/2010.
Please help me. Because I am mentally disturb with this product.
Thanking you.
MUDASSIAR

I ordered one boss 633 mobile from naaptol.com, the battery backup for this mobile is worst and not as promised in the website. I also published the review of mobile on naaptol.com website but it was not published till now. Obviously my review was negative. The mobile is not user friendly. Also the customer care of boss mobile is the same as customer care of naaptol. This suggest both the companies are same and operating with two different names. This is a clear attempt to cheat and fraud the customers. I faced following problems in my order.
1. I realised that the product i received is missing accessories. I was also told that i will receive a free wrist watch if i pay using my credit card. I complaint about the same and my complaint number is 116388. I have not received anything till now inspite of repeated follow ups. I was also asked to pay for the accessories.
2. The battery provided is a single battery along with phone. The battery backup is much low as promised or claimed in the product manual. I companied about the same on customer care number and also by email. No resolution. They are denying replacing the battery. The product is under six month’s warranty.
3. The customer care number of boss mobile, published on the website of boss mobile [protected] (www.bossmobiles.com) connects me to the customer care of naaptol.com. This suggests me that both the companies are same.
4. The accessories claimed on the naaptol.com website as a free gift are standard accessories of the mobile which are also generally provided by other companies. Hence claiming them as a free gift along with mobile is itself a case of fraud and an attempt to misguide the customers.

I am Mary Varghese, I had purchased 1 No. 8 GB Green Apple from Naaptol vide my Order No.312417. I had paid Rs.2,100/- to courier and collected. AFter opening the parcel, I could not find the first thing - i.e., catalogue. It was not getting On. In spite of making several calls from bangalore to mumbai - they have not taken any action. It is lying idle at my house from date one.

The touchscreen of my boss 33 sleek mobile is not responding at all which i purchased from naaptol.com on 16/4/10 {product n.o.-303369}& to adding salt on my wounds the company is demanding a fee of RS1200 for rectifying the problem{ which clearly is a manufacturing defect} while its still under 6 months warranty.They dismiss my claim by saying that this problem has a warranty of just 48 hrs after purchasing which was never mentioned in product description at naaptol.com & also on warranty card .so i hope pertinent action will be taken to assist me in this regard.
ZEESHAN AHMED