Naaptol Online Shopping Complaints & Reviews

Naaptol
Are you with this sort of Advertisements?
Image

Dear Reader,

Have you come across this advertisement in Hindustan Times?
If not then read carefully.

Are you able to swallow the M.R.P. given in the Advt.t?

Do not the following questions arise in your mind ;-

* is MRP mentioned correct?
* is the actual price correct?
* is the product GENUINE?
* Do companies have so big a margin?
* if still at this price then who pays for advertisement?
* thus there is scope for more reduction in price?
* OR the product is stolen?
* OR the product has just the cover?
* Read the fine line at BOTTOM 'T & C apply"

* These advertisements are deceptive.
* Read behind the lines.
* They are just to attract you.
* Once invested for cheap product you cry later.
* No service, no replacement.
* We all know what is happening to this country. All are towards quick money by fraudulent means.
* Laws are only on paper.
* Consumer court takes 3 years to solve any case and that too in favor of the company.
* Reasons are obvious and need not be in black & white.

Its time to be beware . Think twice before jumping for this. It is sad that a reputed NEWS DAILY like HINDUSTAN TIMES is involved. They are earning the revenue by way of advertisement space.. We all should discourage such advertisements.

The advertisers Guild is also watching silently. Let all o[censored]s take steps and discourage such advertisements and purchase of products through mass mailings, online sales, internet sales.

Do you know in some products even Banks are also involved who promoted sales by Mailers.

If you come across such more details please mail to us and we will expose them on our web site.

It is obvious from my experience with this company that this company is fraud. They are taking customer’s money & in return they are giving used defective products. Claim by company of 6 month warranty is totally false; they are not able to provide service to newly purchased product. Their customer support personnel are expert only in one thing, telling total lie & making fool of customer. They are making customer to call frequently & when customer is exhausted as most of them are doing STD call matter is closed. It seems that their customer care people are just 2 or 3 in number, but every time they answer using different names. So friends stay away from this company if you don’t want to get cheated.

I ordered 5800 express music phone. I received it on 15 April 2010. On opening packet I found battery was completely defective. It is lasting for hardly 15min even without using any application on phone. When I charge the battery, every time within 5 minutes message came as charge complete. I tried to charge it so many times still with same result. Moreover when I shake the battery it seems some loose part is there inside battery. Immediately after receiving such defective battery I called customer care on 15 April. My order no 295974 & complaint no is 79268.Person on call assured me that I will be sent new battery from naaptol within 7 days. I waited for 7 days, when I did not received battery I called them, this time lady on phone told me that she will again forward my complaint & surely I will receive battery within next 7 days. Again after 7 days I called them, this time another lady told me I will be called by battery department personnel within 24 hour regarding my complaint. Again after waiting for 48 hour I called, another lady told me surely I will be receiving email within 24 hr. Again I waited for 72 hr & last time, today I called them with the same result they are telling same prototype answer. Till date I have not received battery or their call, or their email. I have called total 5 times, but they are just doing time pass. .

i arjun singh verma ordered a mobile handset from naaptol on 9thmarch.The product name was boss 33 sleek and the product id is 210968.sir i had the problem with yhe set within 2 weeks and i shipped it back to the address given to me by customer care naaptol.After shipment when i contacted the company to inquire about da details of the cell they told me that da mobile will be shipped back within 7 to 10 working days but it never came within the time limit.I called them everyday to inquire and they always gave me such assurance then after 20 days i told them to refund my cash as i culdnt wait any longer so they reshipped it on 29th and it has been delivered but some person named arun when i contacted them they said that they delivered on the address i had given and someone else might have picked up the courier.Sir i want my refund as they have misplaced the product and also i told them for the refund before they had reshipped it tyo me they gave me assurance of refund but its been a month and i dont have the mobile and they are not giving the refund saying that they have delivered the product but i know nobody has delivered as i have enqired that.Please sir i am a student of law of army institute of law ,mohali sector-68.Kindly help me to get the refund.The customer number of Naaptol is [protected].

I bought touch screen e phone from naaptol dec. End, 2009. For rs.5200/=. The phone supplied was totally defective. Its touch keypad, handwriting recognition never worked from day one. Screen was also very bad. I complained he same to the naaptol. They requested to return the phone to be replaced with a brand new set. I spent rs.300/= for reshipping the phone back to the company. Courier people do not accept mobile phones for shipment normally. Yesterday, i received the shipment of mobile phone. To my surprise and astonishment they have returned the same phone in new packing. They have not even bothered to repair the same. Now, they are again asking me to return the phone to be replaced. They are really befooling indian public. What are their business ethics?
They supply cheap chinese materials with totally bad quality.
Beware of such online shoopng companies...

I have placed an order for buying 100pcs jewellery sets on naaptoll customer helpline against 100% refund guarantee in 15 days. My order no. Is 198231 dated 04/03/2010. Against this order i received the sets on dated 12/03/2010 but the sets quality is not good. I returned the sets to the naaptol through aramex courier on dated 17/03/2010. I call the customer support no many times for the status of my refund. But they tell me always your file is in process you will received your refund soon but till today 30/04/2010 i have not received my refund money.
You are requested to please you takethis matter with naaptoll & giving my money from naaptoll urgently.

Thanking you,

Preeti kansal
54c, lig flats,
Rampura, delhi-110035
Ph. [protected]
Email [protected]@yahoo.co.in

Spy pen with video camera 16 GB order No: 279737 received the article and cash payment made. It is not getting charged It is not working unable to use.
Address: CharlesC K
5/7, Ramasamy street,
Vetrinagar, Near Kumaran Nagar Bus Stand,
Chennai-600082
Ph. [protected]
Mob: [protected]

i have purchase Spy Pen 8GB from naaptol Online Shopping but there are received damage and this product was send for replacement twice but all time there are send a damage product and company has not replay properly so please give me a justice.
details are as under.....
ORDER NO.33460
website- www.naaptol.com
item- SPY PEN 8 GB


roduct second time
Reverse Pickup [protected]:08:55.0
Remark : Customer has sent the faulty product second time
Re Delivered [protected]:53:03.0
Remark : As per First Flight delivery & RTO status report received on 15/12/2009
Reshipment Delivery Date : -
Order Reshipped [protected]:37:26.0
Remark : As per First Flight CONNECTION DETAILS status report received on[protected]
Reship AWB No : B11906407
Reshipment Date : -
Ready for Reshipping [protected]:44:27.0
Remark : -
Request for Replacement [protected]:44:19.0
Remark : -
Parcel Received Back [protected]:28:28.0
Remark : -
Dispatch From Customer End [protected]:27:45.0
Remark : -
Reverse Pickup [protected]:27:10.0
Remark : -
Order Delivered [protected]:44:36.0
Delivery Date : [protected]:00:00.0
Remark : Delivered thru FF
Order Shipped [protected]:00:39.0
Shipment Date : [protected]:00:00.0
AWB Number : LB0634381
Remark : Shipped by FF
Cargo Ready [protected]:17:17.0
Remark : by anjali.
Order Verified [protected]:12:32.0
Remark : by anjali.

Respected Sir,

I am Rakesh Tolani I have ordered a camcorder from naaptol.com on[protected] and my order no is : 298700 on cash on delivery, they delivered the camcorder on[protected] and I paid Rs 3699 /- (INR) which includes delivery charges, but at the time of delivery no demo of the product is given to me and while checking the product I found the this camcorder is made in "PRC" (i.e. China), what ever they mentioned in newspaper the camcorder is 8 MEGA PIXEL, these cheap chinese product is hardly 1 or 2 MEGA PIXEL and picture quality is so dull and does not support (memory chip) which they said it will support upto 8 GB and my branded (AAA alkaline batteries) doesn't even last for more than one hour.

When I called customer care of naaptol.com they told me that they won't refund my money back please help me to get back my hard earned money from those lee-chads, I am ready to waiver my delivery charges which I paid for this product.


Thanking you,


RAKESH TOLANI
+91-[protected]

i purchased a touch screen phone online. i afterwards asked a query that whether it is a chinese phone? they didnt reply and gave me a chinese phone. I want my money back.

I have brought a product from Naaptol, which sells various product. I have brought a mobile phone named BOSS, The product on receipt was found to be defective. After almost a month received a replacement the product was received but battery is faulty.
The customer services is very poor to attend problem and website feedback sites never works.
Beware when buying product from naaptol.com

I received following product from naaptol.com

Order id: 229463
Product name: blackcherry bl7000

Now the situation is that product received is having lots of issues like

1. Not having usb port
2. Fm not working
3. Mobile stops responding along with keys in between etc

I have launched a complain with customer care, but now they are asking me courier the product with the list of issues on below address at my own expense

Aditya infoteck
Haridas market
Bank street
Koti, hyderabad - 500 095

Kindly advise what to do???

Regards

Rajesh pandey
[protected]

I booked E71 Y gsm mobile through naaptol.com but I received wrong product that is Nipex NE71, same time I have paid the amount of Rs. 2699/- to the courier person.
So I returned the wrong product by Bluedart courier airway bill no. [protected] dt. 16.4.10 which is delivered to your company dated 17.4.10 that is received by Mr. Aslam.
I had a talk with your representative, who ensured me about the booked mobile that I will get it within 10 days but still I am awaiting and worry about this.
Please send me the product Or return my money as soon as possible.

prabhat arora
order no. 290627

I recently bought a Wespro 8MP digital camcorder (DV540) from naaptol.com. @Rs.3499/- + Rs. 200(Shipping Charges) my order no. is (290888) But after receiving product I found that the product is not worth it as they say it has 8 mega pixel camera. it's quality worst than 1 mega pixel .

I am a victim of cheating and fraud by naaptol.com These NAAPTOL.COM PRODUCTS are TOO BAD and their CUSTOMER CARE SERVICE IS DEFINITELY THE WORST POSSIBLE !!! I've had a terrible time with Naaptol.com and would not recommend it for other online buyers. JUST PATHETIC service.


Also suggest me how to nail Naaptol.com for this fraud.
Thanking you
with regards
Shardul Borkar
[protected] / [protected]

naaptolhotdeals is publishing advertisements for sale of certain products. In one of the editions of Times of India they published an advertisement promising to give TCL Handycamp DV710 for Rs.3999.00 plus Rs.200.00 shipping charges. The advertisement also says that if payment is made through credit card, purchaser will get a wrist watch as a gift. On 3rd March I placed an order for the same against order No.196218. After receiving the product after about a week I was shocked to see the invoice No. 100699 dt. 7.3.10 from M/s Compact International giving the warranty for only six months while in the advertisement it has been mentioned that the product carries the warranty for one year. This is misleading and amounts to breach of trust. The batteries supplied with the product are defective. The adapter supplied alongwith the memory card is also defective. A number of e-mails were sent and complaints lodged with them on their No. [protected]. However, there is no response. I made payment through my ICCI credit card for not sending me the wrist watch as promised in the advertisement. All my efforts to contact their senior executives have failed. It is very nicely drafted modus opendi wherein a customer can never approach their seniors and no physical address of the company is given. A complaint has been launched by me against No. 53587 on 11th March or so but of no avail. The working of this company may please be investigated and people should be warned while making such purchases from the franchises advertising their products through newspapers. I expect a huge scame in this regard. Pl. let me know. I am prepared to return the said product to the company as I found it of no use but cannot do so since no physical address is available and as such a cheating case cannot be registered against the company. Pl. let me know who to produced further.

With regards

Yours sincerely

D R Shirke
Mobile No. [protected]/[protected]
Residential Tel No.[protected]/3261074

dear sir
i booked mobile lephone 3 sim mobile with naaptol.com on 10/4/2010.i was told that goods will be delivered with in 7 to 10 days,few days back when i checked my status i was told that product was verified,even now when i call customer servive they tell me the same thing, daily they tell me that product will be delivered within 7 days ,when i mail them they dont reply.i dout they r fly by night operaters.

Problems found

Ref. no. 1. your order no : 264027, dated 31/3/2010
2. product name : e71 pro + free bluthooth
3. our complaint no. 73180

1. the screen is improper and the glass has come out.
2. the sound is not clear its cracking, same happens whenever you switch on to blue tooth.
3. last but most important thing is the model what we asked for and what we received is totally different so, all this comes to a very bad impression about your service & company.

Dear sir/madam,

This is to inform you that i have purchased a boss e-phone from naaptol.com in 10 march 2010 for rs.5200/- in goa, but got a faulty product and returned back to their vendoe as per details and address given by naaptol customer care and they recieved it on 15th of march, and i specially wrote in the courier that it has to be send to my delhi address as i am going back from goa to delhi on 17th march as per my office transferred me back to delhi, and also from sme day when i sended the courier back i informed to their custmer care regarding delivery of my phone in delhi address and ahve called them several times to update my delhi address and they said, yes u will get it i delhi, but again they sended it to my goa address which was my rented house and nobody lives there, and ven then they got back the courier from blue dart courier on 19th march and i have been calling thm from that day 2-3 times a day from delhi to mumbai at customer care and they r saying u will get it soon but till today i have not got it and yesterday their supervisor meena said that you cannot get it in delhi and we can only send u in goa, which is a harrasing statemnt as i told them that please send it to my delhi address and i will pay the courier charges, but they r not responding properly on phone and nor delivering my phone, i please requesr to take a necessary and strict action against this fraudy company and help me getting my phone. Please its a humble request from me to you that please do the needful and help me out with my mobile or money.
Thanks & regards
Aman. Amola

This is the 344th COmplaint about NAAPTOL.com on this comsumer complaint.

This needs to be curbed by the Indian GOvt, as this website Sells Products maximum which are manufactured in CHINA and they do misrepresentation on the newsppaer and provide a minimum warranty for the product which is 3 months but my product which i purchased was just 1 week old and dint function properly its faulty, for a CAR DIGITAL PLAYER 1500 is charged which is in 1000 RS In the market and Naaptol charges RS 200 for Courier and the Courier person doesnt let us open the product to check.

now that the product is faulty naaptol customer care wants me to send it via courier so that they repair and give me a repaired product, not an exchange one.

This is regarding a mobile ordered and purchased from naaptol as seen from mumbai mirror newspaper.
The model name was e-71 pro with bluetooth free with it.
It was paid by cod basis.
When it was switched the following problems were noticed
The mobile was china based. On the battery and in the headset where the memory is inserted it's clearly written made in china.
The speaker of the mobile is not proper
The bluetooth cannot get connect with the mobile.
The videos when played does not run smoothly. It stops in between
When contacted with customer care they gave address of hyderabad for repairing of that mobile
Is it right that a new mobile is having so much problem

dear,sir
i have purchased a jewellery.according to the add of the naaptol in maharastra times newspaper the jewelery was 100%made of pure pearl,but after order i found that it was totally fake and also defective.after calling their customer care and asking for refund they told me that money cannot be refunded of the product.for replacement they told me to courier it to hyedrabad at aditya infotek,but i want my money back.then what to do.MY ORDER NUMBER WAS_245503.