Naaptol Online Shopping Complaints & Reviews

I purchased a BLACKCHERRY BL7000 vide Ref # 283972. I purchased this after going through the features mentioned in their website and also in The Times of India. However, I understood I was duped when many of the features that they claim were false. For instance,
i) there is no provision for a USB port. They claimed to have this feature enabled in their advertisements in the newspapers, now possibly after receiving complains they advertise without this feature!
ii) both incoming and outgoing call gets disconnected 2 seconds after getting connected. iii) the helpdesk agents are not at all aware of the technicalities of the product and they advise to contact any local mobile shop and when I insist to speak to Manager, they give some lame excuse and place on hold for a long time forcing me to drop the call as it is an STD call for me.

I want them to replace the handset with a working one with all the features that they claimed earlier. Else, I want a refund of my money.

Can you please help me?

my order no is 259661 , sumit verma i have purchased a handycam from naaptol.com but product was not working properly so i have sent them the product back but since i have sent my product its been not replaced yet. as it gone 2 months pass i reguest u to take some serious action against naaptol.com plz do take some serious action against them.

8gb apple green mp3 mp4 // this is totally waste product — please stop befooling customers, as mentioned in the specifications that it plays avi format but i am shocked it doesnt do that. One side of earfones not working.. Look is totally
Different (Ugly) from as shown in picture. I can get much better product from local market for much cheaper price. Is there any way to complaint against naptol.com in consumer court???... For god sake dont use name naptol.. Its totally against this name.

See the link // http://www.naaptol.com/price/707992-8GB-Green-Apple-MP3-and-MP4-Player.html

Thanks for writing this complaint against naaptol for e3300 boss mobile... As i have got same experience.. My mobile is also not getting charged at all... Even after several complaints - complaint no 133476 & 133513.. I have still not got the battery replacement and also even though i paid thru credit card on 3rd may.. I have not yet got my free watch till today (4 june 2010)... Even after several requests on phone no. [protected]... They had delivered the mobile only on 21st may.. As the booklet suggested i waited till battery got fully switched off on 24th may and then put it to recharge for 3 hours as writen but it did not get charged at all so on 25th may morning i had complained with naaptol.. The executive told me to try the data cable to charge so tried that as well for 3 hours, still it did not get charged. Immidiately i informed naaptol about this and they confirmed to send me the replacement for battery (In 7 days on 25th may)... But... Even though its already 4th june today i have not got it... Its more than a month and i want my money back now... Pls nobody ever buy from naaptol.. Pls... My order number is 357843 - my mobile number is [protected]...

I have purchased a mobile from naaptol.com ag.order no.353045.The same sent by them on COD basis and recd. on 05.05.10.But mannual Book not recd.I have make so many calls to Customer Care (each and every time they told the same will be recd.by you within 24hours).But till today not recd.the same.

my order no is 259661 its a tlc handycam which i have purchased from bz.naaptol.com but it was not woprking so i send it back at 10th of april till now i havent receive my product back plz do take some seroius action against naaptol .

Dear Sir,

I wanted to highlight the running fraud & cheating on nationwide big level.
Please look at this company & complaints registers against this company.

Company is www.naaptol.com
This is one of the most shameless & one of the biggest fraud & cheater company.
Which is cheating all the Indians in this country.
Unfortunately, there are no such law/rule in India to protect customers.

I had placed an order on www.naaptol.com with the details bellow.

Order No. : 416131
Item Orderd: Altec Lansing VS2421 Speaker 2.1
Date of Purchase: May 22, 10
Amount Paid: Rs. 2599.00/-

In their terms & condition, it's mentioned that, item will be delivered in 7-10 days.
But after 9 days, my item is not shipped at all. Repeated calls (chargeable ISD) to their customer service has no benefit at all. Already spent hundreds of rupees on calls & multiple e-mails has no +ve results. Customer care just lies to the customers. They are instructed to give just false commitments to the customers.
This company is just behind the buyers' money & don't deliver the product.
If by mistake they deliver the product, it's always a fake/duplicate of the original.
It's a nationwide scam & surprisingly, govt has turned blind eye on such big scams.

just look at the following link:

http://www.consumercomplaints.in/bycompany/naaptol-a104731.html

I request you to please take action against this company & protect the buyers.

Thanks & Regards,
Ashwani

I ordered the smart phone 8502 vide order no: 167761 on 07/02/2010 and received the consignment on 19/02/2010 without 2 batteries and one phone string. On the same day (19/02/2010) i launched a complaint vide complaint no: 48183. Every time on inquiry i get a stereo typed reply that the matter has been escalated and that it would be attended to within 7 to 10 working days. It is now more than 3 months and i am still in the same position and unable to use the phone. I have already spent more than rs. 100/- by making phone calls to them. Now a days my emails are also not replied.
Best of all they used to proudly advertise in various dailies claiming that they give best service & quality product.
Because of naaptol's attitude i am scared to transact with any of the products advertised in the newspapers like times of india and others.
They not only spoil their name but also spoil the names of other newspapers in which people have trust.
In this connection the newspapers should also keep in mind their reputation they have created with the public while dealing with such advertisements (Naaptol).
I hope they do not treat others the same way. Hoping to hear from naaptol at least during my life time.
Regards
Poor customer - r. Swaminathan [protected]

Subject : defective piece supplied of boss ephone 3300 vide order no : 422688 dated 25/5/2010

I had booked an ephone of boss company model ephone 3300 online. i was supplied a package on 26/5/2010 for which i had paid rs 3999 + rs 200, total rs 4200 for this packet. following serious complaints were found when i opened the packet. this is to inform you that i have been supplied a fully defective piece of ephone 3300 vide order no 422688.

Below are the serious complaints for this phone and it had been already brought to the notice of your customer care executive mr jitendra on dated 26/5/2010.

1. phone is showing the error message about the battery only within few minutes of charging and even after keeping it for long time the battery is not getting charged even 25% of the total.

2. the guarantee card received in the packet shows the date of purchase of jan 2010. while i have purchased this phone on 25/5/2010 and was delivered to me on 26/5/2010. it clearly shows that the phone you have supplied me is 5 months old purchase for which guarantee period will be expired within one month of my purchase.

3. as defined as an ephone, none of the internet based functions are working.

4. as defined as a dual phone, the second sim card slot is not working at all.

This is a very serious matter as we paid the full value of our product and we got a defective piece.

We now request you to refund us the full amount of the product or we will be force to take serious legal actions to recover the amount we paid for our product.

If we do not get our refund back or any reply in writing within the period of 2 days, we will be forced to go for complaint with consumer protection councill and will not responsible for any consequencies there after.

Thanks & regrads


Aakash bhatia (freelance press reporter / member - consumer councill of ahmedabad)

C 162, sarvodayanagar part 3, ghatlodia
Ahmedabad - 380 061, gujarat, india

Phone : +[protected] / 27604364
Mobile : (0) [protected]
E mail : [protected]@hotmail.com

I am big foolish that i could have searched complanst agaist naaptol before odering any products. It seems, this is bogus scam company and allclints are cheated onror other way. Elctronic products supplied by hydrabad based nonstandard delear and no phones being receinved. My irsder no 392239, dat e 15/05/2010 for oxygen ipod, but i received faulty and assembled green ipod with faluty buttons and dummy type model. When i called, they said, you send it to hydrabad, they will send new. Sir, are we foolish? First we sent 100% payment, than they sent faulty and wrong unit, now again they wnat safety and asking unit back. I wrte a mail and told them to send my original unit than only i will send this back to you. I am complaning this to cbi new delhi agaisnt this fraud company and also all consumer protection units. There is definetly bigest scam of the decade and unfortunetly so many good new paper being sponsered their advertise. That is een more apinful.

Name: Abhijit Salunkhe
Email: [protected]@yahoo.co.in
Order # 239054

I think I am going to go crazy with you guys. What the hell is the problem? Just when I thought that I will be getting my money, you guys mess it up all again. Why the hell are you sending my package again to me. This is absolutely ridiculous. One simple thing, let me repeat it again, one simple thing, you got the package from me, just send me my money. Doesn't that sound simply. In spite of calling you guys right since the month of April and that is before April 12th, informing you guys always that I want my money refunded, you are still sending my package. I guess you are a kind of a company who likes to annoy customers which is not good for you. I hope you take my advice.

Now, since I have been calling, sending a complaint right since April, I don't think I should have to go through any problems anymore, but still you send me a message (SMS) on the 18th of May that you are sending me a replacement. I still don't understand why you were sending me a replacement, but I was still patient and called back on the 18th of May at approx 10:45 am and had to explain all the stuff that I have been telling you guys from more than a month now once again since you guys do not keep a record of previous calls. Now, obviously the guy i spoke to did not understand and gave me his own jazz so then I asked him to speak with Rashmi who is supposedly a Manager at your call center. After speaking with Rashmi he tells me that he has sent a request to a concerned department and I will get my money back in 15 working days. Obviously, that did not happen because I received a message (SMS) again on the 19th stating that my package is ready for re-shipping. Like a very patient customer I called once again on the 19th of May at 4:00 pm and spoke with Vijay and had to explain to him everything once again. He said that the system is updating and does not have any information and asked me call back again.

I call back again on the 20th of May and spoke with Arokiadas at 1:18 pm and explained to him everything again. He also told me the same thing that my order is being re-shipped. When I ask to speak with a Rashmi, I was told that she was not available and was told that she was call back after an hour or so. Well the 20th has passed and I have not received a call. Well this is not the first time this is happening.

I get a call today from Naaptol stating that my order is being re-shipped. And now, I have to refuse the package that you have sent which will go back to you and then I have to go through the entire process once again. You seriously wouldn't want to know what I am feeling right now because all the bull [censored] i have gone through from your company. Always patient, still this kind of treatment. Your supervisors are so irresponsible, not even a single call. This is absolutely unacceptable. I am pretty sure that you are not aware of the term FCR, which is basically a first call resolution. But here I sure have no ides how many calls I have made to this company for one simple request. A refund is all I am asking for which is my money not yours. I'm asking for something which belongs to me and still you guys cannot manage this.

I will sure want to check if there is a law for harassing a customer like this.

I m sachin chauhan. I had orderd a boss ephone 3300 on 02/04/10 order no.268982 by phone. I had seen it ads in amarujala.it has six months warranty.I had received it on 9th april 2010,after 2 or 3 day it,s screen did not working on some icons.and after 15 day it hasn,t worked completly. i have called on customer support no. [protected].they told me that its screen has only 2 days warranty but they have not written any warranty in news paper like this. so i had orderd it.they are saying that its cost will be 1250 rupees for change its screen but i can,t afford these rupees .plz make my help. plz replace it or give my money back i m not satisfy them services.

order no.-268982
mobile no. [protected],[protected]

On 23rd March 2010 , Naaptol advertised in a leading Newspaper, for a 16 GB Pen Drive + Voice Recorder ( Spy Pen Video camera ). In the Ad they offered 50% CASH BACK ,Get assured naaptol cash voucher.I ordered for it the same day and in about a week time I got it and paid Rs. 1599/- + Rs. 150/- Shipping charges. The cash back voucher was not in the packing. I contacted naaptol & was told I will get it within a week. After that I have mde several calls at the consumer care number & Emails . Most of the time I am told that server is down. some time the rep say he is not able to listen the voice.About four times I have been able to talk to the Rep. but the cash voucher has not been issued till today 20th May, 2010.The Consumer Care number of Naaptol is out station mobile number & not toll free & have no facility to call back so once you have purchased a product you be prepared for extra expenses & problem.

My Order Details are :
Order No. 247517
Invoice No. 1399602

i recently bought the boss ephone 3300from your portal vide order no 282478.my experience has not been pleasant.first of all none of the indian telco service providers have compatible gprs/wap setting for this phone. so its meaningless to call it an ephone. secondly you guys sent me a phone with phone lock code different from what was mentioned in the user manual and upon calling your customer care , they had no clue and instead asked me to go to a mobile shop.and lastly, for any ephone supporting pcsuite is a must which is not available for this phone rendering this phone useless.

I had placed an order (order no.256959) for a spy pen camera on 28.03.2010 and the same has been delivered to me on 06.04.2010 at around 03:30 pm. i have paid a cash amount of rs1749.00 on account of the same to the delivery boy.

The product that i have received was a defected one i. e. button over the pen cap is not functioning and there was no user manual guide. the box in which the product was delivered was also found broken.

After numerous attempts, i could spoke to the naaptol customer care executive and i have been told to courier the damaged piece to the below mentioned address:

Deal here online trading
B - 10/27, dattapada road, behind rajendra nagar police station
Boriwali - east
Mumbai 400066

I had then couroiered the same by overnite express courier and recieved the delivery reciept from courier company and naaptol as well. the complaint no. allotted for the same was 69005.

But after that i have called them over 100 times with n no. of emails but there is no response on this.

They have cheated on many of fellow indians.

Name: abhijit. Salunkhe
Order # 239054
I have been contacting naaptol customer service about 20 to 30 times regarding a refund which i was promised. I have all the recorded conversations which will support what i am saying above. I was asked to return the product to get a refund which i did. I returned the product that i received in order # 239054 on the 10th of april 2010 which was received at your store at r. K. Enterprises, kurla (W) on the 12th of april (The package was delivered by professional couriers).

It's been over a month that i have not recieved my cheque. Still, since it is my money, i have been contacting every now and then to the customer service and speaking with a manager rashmi. Initially, she did try to help me, i did whatever she asked me to, i gave her all the help she needed to get my refund peacefully and patiently. But now, it looks like i have been made a fool again. I have been calling for more than a week now and trying to speak with the same manager, and i am always told that i will get a call back within 2 hours, but obviously i do not get a reply at all. I am wasting my money, energy, time calling you guys for something which should have been taken care off long time ago. At this point i am totally agitated and i guess the only option i have is to go the consumer court.

I have enough proof that i have been conned by your company not once but twice. I'm sure there are no notes in your systems that at the time of ordering, i was offered a free product and later was being charged. This is what you guys do to run your business, offer customers free products and then charge them. This is absolutely ridiculous. I have never done business with a company like your. I have all the recorded conversations i had with the customer service agents and the manager which clearly mentions that i am suppose to get my money refunded. This is my hard earned money and i will not let you guys take it away. For you it might be a small amount but now i'll make sure that i also get some kind of compensation from you guys for all the trouble i have been through.

To top it all, whenever i call, i am always told that there are no notes about my previous conversation wherein i have specifically asked agents to make notes of the details. I know i was asked to send a copy of the delivery receipt for the delivered package to your store, but i had called last week informing that i do not have the details with me and had asked your customer service to contact me the store to confirm the product delivery.

Now, i have given hopes and i know what i need to do to get my money. Inspite of co-operating and after doing all what was asked, i don't think this is the way a customer is supposed to be treated.

Dear sir (S),
I buy e71 pro + free maxis jazz 4gb mp4 player from naaptol.com through phone booking and my order no is 330630 and dated april 23, 1010. I got the product on april 27, 2010 and when i start to use it, i found that the product is defective and than next day i lodge my complain to naaptol support @ mumbai and they said the product is company defective and we will exchange it with new product and they given me mumbai address (Maxis technologies, d/201, bonaza industries, ashok road, kandivali (East), mumbai - 400 101 india) where i return my product by maruti courier and they delivered it and i got confirmation from maruti courier kandiwali, mumbai. When i called at naaptol on may 1st they said they didn't received the product yet and when i told them that courier is already delivered there but they said you will received your product with 10 days and if you will not receive it than we will refund your money back. Still i am waiting for refund.
Please guide me in this regards,
Thanking you,
Regards
Kamlesh k. Mistry, valsad, gujarat, india

I HAVE ORDERED HAMPER-673, ORDER NO.304232 DT.14/04/10 BUT NO RESPONSE , T.
2ND ORDER NO.327146 DT.22/04/10 ORDER CONFRAM , WE RECIVIED MESSAGE FROM BLUE DART
AWB NO.[protected], SO I AM CONTECT BLUE DART OFFICE (PH.NO.[protected]OFFICE PERSON SAY ME YOUR CONSIGNMENT RETURN TO NAPTOL BECAUSE OF BLUE DART NO DEALING WITH NAPTOL .
KINDLY DO NEED FULL . BECAUSE OF I AM VERY UNHAPPY AND NO SHOPING FROM NAPTOL IN
FUTURE.


VIVEK SINGH
[protected]

Hi I am Vijay Shanker Tiwari,

I am the costumer of naaptol. I have a mobile handset i.e, I6 Pro . company gave me some gifts but all are useless. They are not working .on complaining in costmer care or company they did'nt say any thing about it. The battries of mobile are so worst. while charging it fully it can work only for 2 hours . on complaining for battry they did'nt react. They totally doing fraud from there costumers in all products.


Thanks !
My contact no. [protected]

Naaptol
Are you with this sort of Advertisements?
Image

Dear Reader,

Have you come across this advertisement in Hindustan Times?
If not then read carefully.

Are you able to swallow the M.R.P. given in the Advt.t?

Do not the following questions arise in your mind ;-

* is MRP mentioned correct?
* is the actual price correct?
* is the product GENUINE?
* Do companies have so big a margin?
* if still at this price then who pays for advertisement?
* thus there is scope for more reduction in price?
* OR the product is stolen?
* OR the product has just the cover?
* Read the fine line at BOTTOM 'T & C apply"

* These advertisements are deceptive.
* Read behind the lines.
* They are just to attract you.
* Once invested for cheap product you cry later.
* No service, no replacement.
* We all know what is happening to this country. All are towards quick money by fraudulent means.
* Laws are only on paper.
* Consumer court takes 3 years to solve any case and that too in favor of the company.
* Reasons are obvious and need not be in black & white.

Its time to be beware . Think twice before jumping for this. It is sad that a reputed NEWS DAILY like HINDUSTAN TIMES is involved. They are earning the revenue by way of advertisement space.. We all should discourage such advertisements.

The advertisers Guild is also watching silently. Let all o[censored]s take steps and discourage such advertisements and purchase of products through mass mailings, online sales, internet sales.

Do you know in some products even Banks are also involved who promoted sales by Mailers.

If you come across such more details please mail to us and we will expose them on our web site.