Naaptol Online Shopping Complaints & Reviews

Apr 30, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you,

With reference to your complaint for order no. 57717262 and as per conversation had today, we request you to get in touch with our Customer care at[protected] /[protected] or visit www.naaptol.com to place new order using refund voucher.

if you have any further query, please write us at [protected]@naaptol.com with the order detail.

Be assured of complete & satisfactory resolution.

@Team Naaptol
.

Apr 30, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 57723719 and as per conversation had with our advisor on 29-April-2019, we are hereby processing product replacement.

We regret to inform you that, as per confirmation received from the logistic team, we will not be able to arrange the pickup as there is no pick up facility available at your location.

Request you to ship the product back to us through any local courier (via road) and share the dispatch details for the same so that we can track the parcel.

Send the product to the below mentioned address:-

Naaptol Service Warehouse:
DTDC 3PL & FULFILMENT LTD
KHASRA NO. 1234/3/1
RAJOKRI
NEW DELHI - 110038

It would take 4-5 working days to reach product at our warehouse. Once the product reaches to us, we shall process replacement.

Request you to kindly share the scanned copy of the courier receipt along with NEFT details so that we can reimburse the charges for you.

Please be informed that courier receipt is essential to claim the reimbursement.

Awaiting your earliest revert and be rest assured of a complete resolution from our end.

if you have any further query, please write us at [protected]@naaptol.com with the order detail.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

Apr 30, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 57852520 and as per conversation had today, we are hereby processing refund through NEFT.

Kindly follow the below mention steps for free pick-up:

1. Please pack the complete product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 2-3 working days.
3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.
It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall process for refund.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

Apr 30, 2019

Naaptol Online Shopping Customer Care's response Dear Srinivas,

Thank you for highlighting the issue.

Apologies over the inconvenience caused to you.

Please do not invest your valuable money as this a Fraud.

Incase if you face any such harassment, please make a note of the caller details and intimate us at [protected]@naaptol.com.

Our law enforcement team is also investigating into the matter raised and will take an appropriate action against the same at the earliest.

Be rest assured as we shall take an appropriate action against the same

@Team Naaptol

Apr 20, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 57689712 and as per conversation had today, we are hereby processing refund through NEFT.

Kindly follow the below mention steps for free pick-up:

1. Please pack the complete product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 2-3 working days.

3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.

It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall process for refund.

Request your patience in the interim.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

Apr 16, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to sincerely apologize for your negative experience had with us.

Our customer service executive will get in touch with you shortly

if you have any further query, please write us at [protected]@naaptol.com

Apr 14, 2019

Naaptol Online Shopping Customer Care's response Dear Bhumika,

we would like to sincerely apologize for your negative experience had with us.

We would request you to write back to us at [protected]@naaptol.com along with order details so that we can retrieve your details and respond to your query.

Apr 13, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to sincerely apologize for your negative experience had with us.

we have already cancel the order.

if you have any other query please write us at [protected]@naaptol.com.

@Team Naaptol

Apr 04, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 57215303 and as per conversation had today, we are hereby processing refund through NEFT.

Kindly follow the below mention steps for free pick-up:

1. Please pack the complete product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 2-3 working days.

3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.

It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall process for refund.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

Apr 03, 2019

Naaptol Online Shopping Customer Care's response Dear Praneeth,

Thank you for highlighting the issue.

Apologies over the inconvenience caused to you.

Please do not invest your valuable money as this a Fraud.

Incase if you face any such harassment, please make a note of the caller details and intimate us at [protected]@naaptol.com.

Our law enforcement team is also investigating into the matter raised and will take an appropriate action against the same at the earliest.

Be rest assured as we shall take an appropriate action against the same

@Team Naaptol

Apr 03, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We would like to sincerely apologize for your negative experience had with us.

We would request you to write back to us at [protected]@naaptol.com along with order details so that we can retrieve your details and respond to your query.

@Team Naaptol

Mar 31, 2019

Naaptol Online Shopping Customer Care's response Dear Kiran,

Thank you for highlighting the issue.

Apologies over the inconvenience caused to you.

Please do not invest your valuable money as this a Fraud.

Incase if you face any such harassment, please make a note of the caller details and intimate us at [protected]@naaptol.com.

Our law enforcement team is also investigating into the matter raised and will take an appropriate action against the same at the earliest.

Be rest assured as we shall take an appropriate action against the same

@Team Naaptol

Mar 31, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to you complaint for order no. 56883118 and as per conversation had today, we would like to inform you that REFUND through CHEQUE has already been done on 29-March-2019 and the same will be delivered within 10-15 business days.

Request your patience in the interim.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

Mar 27, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint, we are processing your refund request against the product amount for the order no. 55112739.

Please be informed that refund shall be processed through NEFT and it will take 2-3 working days for the amount to reflect back in your account.

Request your patience in the interim.

Be assured of complete & satisfactory resolution.

@Team Naaptol

Mar 26, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 56852172, we are hereby processing refund through NEFT.

Kindly follow the below mention steps for free pick-up:

1. Please pack the complete product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 2-3 working days.

3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.

It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further.

Meanwhile, we would request you to share the Bank A/c details of “MANISH JHA” at [protected]@naaptol.com so that we can process your refund accordingly.

Bank Details Required :
1. Account holder name:-
2. Bank Name:-
3. Account No:-
4. Branch Name:-
5. IFSC Code :- (which will be mentioned in your cheque book).

Awaiting your earliest revert and be rest assured of a complete resolution from our end.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

Mar 12, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 55481828, we would like to inform you that amount has already been refunded on 14-February-2019 through refunded voucher and the same has already been adjusted against order no 56443300 which is delivered on 01 Mar 2019.

Meanwhile, as per records, order no. 55481628 delivered on 29 Jan 2019, and complaint registered for size change on 10-March-2019

As per company policy, we are unable to take your complaint after 48 hours in this regard.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

Mar 10, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

With regards to your complaint, we have instructed our logistic team to coordinate with courier and arrange pick-up on priority for refund.

Kindly wait for 48 hours to expedite the same.

Request your patience in the interim

@Team Naaptol

Mar 08, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 56525947 and as per conversation had today, we would like to inform you that REFUND has already been done and the same will be reflected into your Account within 2-3 business days.

Request your patience in the interim.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

Mar 02, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 56400748, we are hereby processing refund through NEFT.

Kindly follow the below mention steps for free pick-up:

1. Please pack the complete product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 3-4 working days.

3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.

It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further.

Meanwhile, we would request you to share the Bank A/c details of “SNEHA NARWAR” at [protected]@naaptol.com so that we can process your refund accordingly.

Bank Details Required :
1. Account holder name:-
2. Bank Name:-
3. Account No:-
4. Branch Name:-
5. IFSC Code :- (which will be mentioned in your cheque book).

Awaiting your earliest revert and be rest assured of a complete resolution from our end.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol