Naaptol Online Shopping Complaints & Reviews

Address: Adilabad, Andhra Pradesh, 504208

I have 10 ordered bedsheets by seeing in television when i seen in television it was good looking after delivered when we opened it the quality was not up to the mark so and also cheap quality when we booked the product 5 bedsheets for 1999 we have orederd 2 sets and we no need that so we want to return it cheap quality bedshets please solve our problem

Nov 25, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you,

With reference to your complaint for Order ID 52089996, we would like to inform you that, as per records, order delivered on 5 Oct 2018, and complaint registered for the same on 22 Oct 2018 for dissatisfaction.

As per company policy, we are unable to take your complaint after 48 hours in this regard.

We do understand your anguish, kindly bear with us.

We deeply value your relationship with Naaptol and are committed to providing you with the highest level of service simply because our customers deserve the very best.

@Team Naaptol

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K

KinģmakərZż Műbäŕäķ

from Bengaluru, Karnataka

Oct 31, 2018

Sir/Madam I'm Naveen and I placed an order from ur Naaptol service and we didn't receive the parcel till now..delivery time is already delayed so please kindly accept our request and send that parcel as soon as possible

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KinģmakərZż Műbäŕäķ's reply, Oct 26, 2018

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Postal & Delivery ServicesNaaptol Online Shopping sumangali jewellers
Naaptol Online Shopping — sumangali jewellers

1 Review
KinÄ£makÉ™rZÅ¼ MÅ±bäÅ•äÄ· on Oct 26, 2018
Mark as Resolved
Complaint / Order Number: 52381174

Sir/Madam I'm Naveen and I placed an order from ur Naaptol service and we didn't receive the parcel till now..delivery time is already delayed so please kindly accept our request and send that parcel as soon as possible

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website www.naaptol.com
location Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
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Address: Thane, Maharashtra, 421201

Mini electric sewing machine i ordered this product in jan 2017. & received on 10 jan 2017.

My order no is 30909393.

Product : silai machine with thred set

This product not working properly. I am not satisfying with the product.

And this product not working properly.

I request you to take back this product. I want to return this product back to you. I don't want this product.

From

Sangita r. Kalekar

Nov 24, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 30909393, we would like to inform you that product is outside warranty.

Hence, we would request you to visit local shop for repair.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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Address: Ahmedabad, Gujarat, 380004

Hi,

Mayank rana here

Order : 52173153
Invoice : 627l[protected]
Mobile : [protected] / [protected] (I m using this 2 number)
Date : 13/10/2018
Ahmedabad, gujarat - 380004

I have purchased 3 denim jeans from naaptol amount rs. 1499.00.
When i opened my pack there are 2 jeans in same color. First i called "[protected]" its showing switch off (Attached). After i called naaptol customer care "[protected]". The person who attend my call, he told me within 40 hours you get call from merchant or from naaptol (Attached call history 2 mnt 41 sec). But due to busy schedule i din't followup them. Next week when i called them again for the issue the representative told me you called here first time so we can not replace your product. I told her that i already called within 2 hour of received product. But they not accept my request.

So please see the attachment and replace my jeans.

Nov 20, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no[protected], we are hereby arranging the reverse pickup for replacement.

Kindly follow the below mention steps for free pick-up:

1. Please pack the product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 3-4 working days.
3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.
It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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Complaint No. 35152287
Order No. 52039805 on 03/10/2018 at a cost of Rs. 1398/-
Surprisingly, I was supplied with 5 pcs. Panipat blankets completely different from the variety shown in TV and on my lodging complaint lodged over customer care it was assured to exchange within 5 days but it is strange that it has not. Feeling cheated.

Nov 22, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

We have already dispatch replacement on 15-October-2018 against order no. 52039805.

Please be informed that urgent delivery request is already forwarded to the courier team and they are working upon the same.

We too are co-ordinating with them internally and trying our best to expedite with the delivery.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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D

dhiraj thakur111

from Nashik, Maharashtra

Oct 22, 2018

They are cheating people. All products are defected and not returning the money or products. Customer care people are so rude they said go and do what ever you can do against them. We careful with this company. Pay money where you get atleast working products

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Address: Chandigarh, Punjab, 160102

Website: www.consumercomplants.insays

Please return my product i have ordered the package of mini from air conditionar of rechargeble comping lantern rs 999 the product is so bad that i can, t use it the product is totally diffrent of shown in add the order given of the phone and received
on 07.10.2018 at the time 07:00 pm at mauli jagran complex chandigarh
My contact no [protected] kindly take that order and refund my money

Nov 22, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Oct 09, 2018

Updated by virender.kumar Item return not actually item shown on tv show on naaptool add

Verified Support

Oct 10, 2018

Naaptol Online Shopping Customer Care's response Thank you for notifying us of your complaint.

we would request you to write back to us at [protected]@naaptol.com along with order details.

-Team Naaptol

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F

Fharjana Md

from Salem, Tamil Nadu

Oct 30, 2018

They asked me id proof, 4 wheeler license and aadhar number I send these ... what should I do .what will happen

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Address: 560068

I am a senior citizen and a health care provider with teaching life saving skills (Cpr) in different places
On 29/9/2018, i placed an on line order for a pair of therapeutic slippers and naaptol confirmed delivery within 24/48 hours. After 2 days until today i received 5-6 telephone calls stating that the item will be delivered within 30mts, 1 hr, 2hrs and so on but no body came with the item until today. I unnecessarily waited, cancelled my teaching sessions, incurred loss of my daily earnings and wasted my valuable time. But why should i loose? For whose sake? And who is responsible? Just because i wanted to buy some item on line, this is the punishment? They have no respect and value for our valuable hours and days.

Through this complaint/message, i wish to create an awareness on our public friends, not to trust any on line shopping centre, otherwise you will loose time, money etc.

Nov 9, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2018

Naaptol Online Shopping Customer Care's response Thank you for notifying us of your complaint.

we would request you to write back to us at [protected]@naaptol.com along with order details.

@Team Naaptol

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Address: Bharuch, Gujarat, 392001

Website: www.naaptol.com

This is anoop sharda.. Purchased 5min roller exerciser from naaptol @1599... Product was damaged at the time of delivery... Returned that product immediately to naaptol... Now i don't want that product and asked for refund.. They denied for refund and telling me that we are providing you voucher code so whenever you feel to buy anything from naaptol you can buy... After that i ordered one juicer but the order was of not that value credited to naaptol... They used to keep telling me that you have to order in one go that to of 1599 or greater than that. I simply want refund
Anoop sharda
[protected]

Nov 5, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Naaptol Online Shopping Customer Care's response Thank you for notifying us of your complaint.

With reference to your complaint for Order ID 44744042 and as per conversation had today, we would request you to write back to us at [protected]@naaptol.com along with complete account detail for refund.

-Team Naaptol

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P

pravin vishwanath gurav

from Vasai-Virar, Maharashtra

Oct 16, 2018

The scanning glass has broken of my all in one cannon printer so please replace order no. 51849953

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Address: Coimbatore, Tamil Nadu, 641010

Hi
I bought this product before two days with delivery subscription Rs.2598/-.im not satisfied the product so I raise a complaint immediately.Initially they will refund the amount now they told won't refund the amount and can't cancel subscription..I'm totally upset because of the callers speak..I'm disappointed with your services..So plz return this product and refund my full amount of RS.2598 as soon as possible.

Oct 31, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2018

Naaptol Online Shopping Customer Care's response Thank you for notifying us of your complaint.

we would request you to write back to us at [protected]@naaptol.com along with order details.

@Team Naaptol

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R

ramani jatin

from Valsad, Gujarat

Oct 15, 2018

Product in not a same quality change & compny not a refund my mony

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ramani jatin's reply, Oct 9, 2018

i wint a my money refund

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I be ordered for a 5bed sheets set n askd me to pay 400rs for delivery n parcel service called me askd me to collect from their office which is 15km away from my home in addition to the delivery charge i am paying. They threatened me saying unless i come over they will return the product. It's my second order. For my first order u made me a diamond member n the parcel guy did the same thing n returned the product without my knowledge. I called naaptol customer care they hung up on me twice nz third time they said i can go for legal action against the company. Wth?? Ur staffs themselves are fraud.. N we are getting cheated. I ve the voice recording of the staff asking me to take legal action. Such an irresponsible customer support.

Oct 31, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 51775265, we would like to inform you that we have forwarded the same to the courier team to arrange doorstep delivery.

Request your patience in the interim.

Be assured of complete & satisfactory resolution.
@Team Naaptol

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H

Hrishi Upadhya

from Gurgaon, Haryana

Oct 4, 2018

I have ordered the package of 5 cotton T-shirts @ 999, the product is so bad that I can use it My product is not match of shown in add. my product is totally different of shown in add. Faulty we receive, So please return and refund my money

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Address: Aligarh, Uttar Pradesh, 202001

Website: [email protected]

Dear sir/mam, let me know you that i see your channel on tv and purchased set of 5 panipat kambal. Item was shown on tv and it was double bed blanket which i had order of worth rs.1398. But i received single bed blanket, means product is not same as it was shown in tv and i am not satisfy by so i want to return this order. Please receive this packet give my cash back.
Thank you
Tahira shah

Oct 30, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Sep 25, 2018

Updated by Tahira Shah My order no is 51531076. And contact no is [protected].

Verified Support

Sep 25, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for Order ID 51531076, we are hereby processing product refund through NEFT.

Kindly follow the below mention steps for free pick-up:

1. Please pack the product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 3-4 working days.

3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.

It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further.

we would request you to write back to us at [protected]@naaptol.com for further inquiry.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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K

kesavanu

from Coimbatore, Tamil Nadu

Oct 4, 2018

Damaged goods received my order no 51850763 received parcel on 29/092018
attached photo of damaged bag i want to return the goods and need refund
invoice no 6157 /sku-12045

kesavan [protected]

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Address: 695612

Website: Naaptol.com

Naaptol not delivered the product nor refunding amount, all naaptol people are cheating. They are not delivering the product nor refunding the amount. And they close my complaint.
Worst experience
Even after several complaints at ceo and support email ids.
Order no. 51306241
Delivery date keeps on postponing...
Irresponsible behavior..
Nor refunding the money..
Refund my money to my bank account.. Don't need any useless vouchers..

Sep 23, 2018

Complaint marked as Resolved

Not resolved yet. It will only be resolved either if the company delivers the product or refund the money.

Naaptol Online Shopping customer support has been notified about the posted complaint.

Sep 22, 2018

Updated by vishnu3003 No response from Naaptol Online Shopping customer support

Sep 22, 2018

Updated by vishnu3003 I have been contacting them from last 15 days.
[protected]@naaptol.com and [protected]@naaptol.com
They are all irresponsible

Verified Support

Sep 23, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order 51306241, we have already dispatch the product on 22-Sep-2018.

Please be informed that urgent delivery request is already forwarded to the POST team and they are working upon the same.

We too are co-ordinating with them internally and trying our best to expedite with the delivery.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

Sep 27, 2018

Updated by vishnu3003 Yes resolved...
Thanks

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Address: Mumbai City, Maharashtra

Dear sir i have complaint my product life daps calling teblet it's not good very bad to response plz return my money fund i also complain sin sir. I have get it my product give me any my locally response (Order no.[protected]
Complain no. (926498) plz i will request you to give my money fund
Naaptol.com. Life.
It's me
Aafreen khan
Nagda jn. M. P.

Oct 24, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint and as per conversation had today, we would request you to collect the parcel from post office.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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K

kesavanu

from Coimbatore, Tamil Nadu

Oct 1, 2018

My order no is 51850763 i am kesavan
product received as very bad damaged condition in stitching and finishing
i want to return the above
i received damaged goods on[protected]

Reply

kesavanu's reply, Oct 1, 2018

Naaptol Online Shopping — scottish club set of 7 bags combo

1 Review
kesavanu on Oct 1, 2018 Mark as Resolved
Complaint / Order Number: order no 51850763

My order no is 51850763 i am kesavan
product received as very bad damaged condition in stitching and finishing
i want to return the above
i received damaged goods on 29-09-2018

K

kesavanu

from Coimbatore, Tamil Nadu

Oct 1, 2018

My order no is 51850763/[protected] my name is kesavan
product received as very bad damaged condition in stitching photo attached
i want to return the product
received at[protected]

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Website: naaptol.com

I have purchased designer stainless steel dinner set online. My product order no was 51016230. Product quality was very poor& different as seen in advt.. I have placed the order no 29/08/2018 and material received on same day. I want the refund my money as earliest as possible. There is no responsible person to handle the customer query. I have called on customer care number on same day & next day. But no body revert to me for refund. I have very bad experience with naaptol. I am asking my money than why they take the time to return the same. Today i have also called but they replied they will call me after some time but they didnt..

Kindly request to you please return my money and inform to me.

Regards

Oct 24, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,
We regret for the inconvenience caused to you.

With reference to your complaint for Order ID 51016230, we are hereby processing product refund through NEFT.
Kindly follow the below mention steps for free pick-up:

1. Please pack the product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 3-4 working days.

3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.

It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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I once bought a juicer cutter combo for rs 999. Since it was of bad quality i immediately returned it. At that time they did not return my money instead of that they asked me to buy a another product. How can they force a consumer to buy product. For letting not go my money waste i bought a another product ie combo of 7 bags. But sir, since than i have been getting calls 3 times that i have been a winner of lucky draw contest. They again and again say that you won a car, cash price, winning certificate. Firstly all the information regarding our purchases, phone number, adderss is leaked by the napptol company itself. Their courier are the one demands extra as a tip from customer. And later they start giving bad words. This is just to make people aware this is also one of the way they are harassing the customers. Please look into the matter or else i will sue the company naaptol.

Oct 23, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

Naaptol Online Shopping Customer Care's response Dear customer,

Thank you for highlighting this issue.

Apologies over the inconvenience caused.

Please do not invest your valuable money as this a Fraud.

Henceforth, kindly do not entertain any such calls/mails or sms.

Incase if you face any such harassment, please make a note of the caller details and intimate us.

Would like to keep you posted that our law enforcement team is investigating into the matter raised.

Be rest assured as we shall take an appropriate action against the same.

@Team Naaptol

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Address: 560100

I have ordered designer kambal collection of 5 (5fb5) package @1199. The product is not of the quality that i expected. This product is totally different from what was shown in the ad. The order number is 51431719, ordered on 12/9/2018 and received on 15/9/2018 at house number 213, 1st main, 5th cross, hosa road, ck nagar, electronic city post, bengaluru 560100. Kindly take back the product and refund my money.

Oct 28, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for Order ID 51431719, we are hereby processing product refund through NEFT.
Kindly follow the below mention steps for free pick-up:

1. Please pack the product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 3-4 working days.
3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.
It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further.

Further we would request you to write back to us at [protected]@naaptol.com.

Awaiting your earliest revert and be rest assured of a complete resolution from our end.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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Address: 560100

I order the product on naaptol shoping website, order detail are as folllows

Product name :Juicer & Slicer Combo + 6 Glasses + Multi Cutter with Peeler + Spiral Cutter
Order id :50707690
Order date : 19/08/2018
delivery date(during order booking) =: 23/08/2018

issue: till now product is not deliver
further steps: last 10 days i am keep on calling to naaptol customer care people regarding status, they are keep on changing delivery date,

twodays before i checked in website: delivery date =14-09-18
yesterday i checked in website: delivery date =15-09-18
today i check in website:delivery date =17-09-18
like this every days they keep on changing the delivery date, i told then to cancel the order and payback money, they are telling i can't cancel order, they are telling i need to wait. i don't know how many days or month or year

Oct 14, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 50707690, please be informed that urgent delivery request is already forwarded to the courier team and they are working upon the same.

We too are co-ordinating with them internally and trying our best to expedite with the delivery.

Request your patience in the interim.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

Sep 14, 2018

Updated by senthilcae Hi they are telling i need to wait till i receive the product. very poor response, please refer today updates, delivery dates are changed. you can't help me ya. i really upset on this

Sep 14, 2018

Updated by senthilcae do u know what kind of response i got, sorry for delay, product will be deliver as per the due date". but u know the due date will keep on every day. i am sure as per today date the expected delivery date is 18 of sep. if i check tomorrow the expected delivery date is 19 of sep, next day it will be 20 of sep. still we have hope on you. please do something

Sep 17, 2018

Updated by senthilcae Hi any updates on this issue. today also i checked, the expected delivery date is 21th of sep. please do something

Sep 19, 2018

Updated by senthilcae Hi any updates on this issue. today also i checked, the expected delivery date is 24th of sep.

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M

Mallikarjun Vishwanath

from Chennai, Tamil Nadu

Sep 18, 2018

My father had order product looking at the add coming in TV. Jack is not operational and air blower doesnâ€™t work.
No return policy details on the shipped product.
Waste of 3500 rupees..
Waste of money.
Naaptol looks like not trusted.

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Address: Hyderabad, Andhra Pradesh, 0091

We have purchased from the brand kitchen queen from naptol which we received with damage. I have brought it to your knowledge and you agreed to take back the item and issue credit voucher my complaint no. 34098367. but so far i have not received any response since my complaint is from 20 days. for further action pls call on [protected]

Nov 10, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 50095247, we would requested you to share alternate mobile no, as there is no response from your registered and above mention mobile no.

Awaiting your earliest revert and be rest assured of a complete resolution from our end.

Be assured of complete & satisfactory resolution.

@Team Naaptol

Verified Support

Oct 01, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

we would request you to write back to us at [protected]@naaptol.com along with alternate mobile no, as your registered no is not contactable..

@Team Naaptol

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Address: Hoshiarpur, Punjab, 146001

I ordered 83 pcs dinner set on april 2018
But product is defective. I filed a complaint. There is no full refund (Rs 2699) and no complete replacement
And send me voucher of (Rs2699). Then i order jeans and tshirt from voucher and call customer care that i want free delivery he told me cancel the order and beacome dimanaond member and then order so i did.
I cancel my order but then i am not able to re-order i call customer care they send me 2 coupon of rs1349 and rs135
But this coupon not working properly. So i request him to send me single couple of rs2699
They told me issue will be resolved in 24 hours. I again call them to check status everytime they have closed the complaint. I am still following on this.
This is more then 2 month now but no resolution. Please look into it and refund full amount.

Thanks,
Manish
[protected]

Oct 6, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Sep 04, 2018

Updated by manish1222 sorry its not 83 .it is Kitchen Queen 81 Pcs Stainless Steel Dinner Set + Free Knife Set

Verified Support

Sep 05, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for Order ID 47305869 and as per conversation had today, we would like to inform you that combined refund voucher has been send to your registered mobile no through sms.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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J

Javaid hamdani

from Rohtak, Haryana

Sep 11, 2018

The product that I have purchased from naptol is not suitable I have purchased a spectacle. I am not able to see anything this is a fraud and cheating
Pleas take this product back and return my money. Otherwise I will put it on social media

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Address: Tiruchirappalli, Tamil Nadu, 620021

Dear sir,
The product'solar lantern and portable cooler' vide my order no.50959931 is not as shown in your advertisement.

Both these two products are just looking like a toy.

More over, the portable lantern is defective.

As the ordered product is not in conformity with the one shown in your advertisement, i would like to return the product.

I have already registered my complaint vide complaint no.34634872.

Hence you are requested to take back your product and return the payment of rs.1398.00 made by me through cash to the courier man.

P. S. Suntharrajen
[protected]

Oct 6, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,
We regret for the inconvenience caused to you.

With reference to your complaint for Order ID 50959931 and as per conversation had with our advisor, we are hereby processing product refund through NEFT.
Kindly follow the below mention steps for free pick-up:

1. Please pack the product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 3-4 working days.
3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.
It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further.

Meanwhile, we would request you to write back to us at [protected]@naaptol.com for further query.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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N

Nirupama Srivastava

from Delhi, Delhi

Sep 11, 2018

Naaptol par bahut hi cheap and low quality product beche jaate hne . product return karne par money refund nahi kiya jata he refund voucher de kar fir ese hi cheaper product ko mehnge daam par kharidane ke liye majboor kar diya jaata he. online thagane ka business .

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Nirupama Srivastava's reply, Sep 6, 2018

from the very beginning I have requested for money refund they gave gift voucher valid for 6 months to be used in online shopping from naaptol .

Nirupama Srivastava's reply, Sep 6, 2018

i want money refund

Nirupama Srivastava's reply, Sep 6, 2018

din bhar TV par cheekh cheekh kar samam bech rahe hne .logo ki mehanat ki kamai barbaad karwane ke liye .

Nirupama Srivastava's reply, Sep 6, 2018

itna hi honest hne to product return karne par price refund karna chahiye jaise amazon wale karte hne.

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Address: 713104

Your product car jack combo which you have send me on 29/8/2018 is not working properly.so you please refund our money against your defective product.
I am looking forward for your earnest cooperation in this regard.
Thanking you.
SUBRATA MITRA.
2 no shyamlal colony, purba bardhaman
ph: [protected].
my order no. is: 50696121.

Sep 03, 2018

Updated by apu mitra you have sent me my order car jack combo is defective.if you please refund me iwill be very greatful.

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