Naaptol Online Shopping Complaints & Reviews

We have purchased from the brand kitchen queen from naptol which we received with damage. I have brought it to your knowledge and you agreed to take back the item and issue credit voucher my complaint no. 34098367. but so far i have not received any response since my complaint is from 20 days. for further action pls call on [protected]...

I ordered 83 pcs dinner set on april 2018
But product is defective. I filed a complaint. There is no full refund (Rs 2699) and no complete replacement
And send me voucher of (Rs2699). Then i order jeans and tshirt from voucher and call customer care that i want free delivery he told me cancel the order and beacome dimanaond member and then order so i did.
I cancel my order but then i am not able to re-order i call customer...

Dear sir,
The product'solar lantern and portable cooler' vide my order no.50959931 is not as shown in your advertisement.

Both these two products are just looking like a toy.

More over, the portable lantern is defective.

As the ordered product is not in conformity with the one shown in your advertisement, i would like to return the product.

I have already registered my complaint...

Your product car jack combo which you have send me on 29/8/2018 is not working properly.so you please refund our money against your defective product.
I am looking forward for your earnest cooperation in this regard.
Thanking you.
SUBRATA MITRA.
2 no shyamlal colony, purba bardhaman
ph: [protected].
my order no. is: 50696121....

My father had ordered 5 bed sheets for 999rupees. But they delivered the product which has no quality. It is available for very cheap price in open markets. It has only a value of 400 rupees approximately. When i called customer care, they told that they will not return it and they will not give my money. Also the lady who picked up the phone... Her behaviour was very rude. I want my money back. Please help me....

Hi... I'm arun from hp. Last time i order but naaptol adviser can't give me proper guides.. Last 2 months i can't received my product. They give me excuse 2 days 4 days like this. I'm not happy. Plz give my product. Iske baad kabhi b jivn me order nai krugga... Never order again in live..& advice to my friend plz don't order from naaptol. Sorry 3class sport system....

I ordered kitchen queen 43 pcs coloured stainless steel storage set on 27th july 2018 and got it on 4th august 2018. But product is defective. I filed a complaint order no. 49950726 complaint id: 34055989. There is no full refund (Rs 1999) and no complete replacement and they have closed the complaint. I am still following on this. I am just getting a promise that product will be picked and i will get refund. This is one month now but no...

My order no is 50353954
Invoice no - 765l[protected]
Date - 8/8/2018

Dear team
I inform you that i purchased a item on your site naaptol.com, and the products quality is very cheap and worst and i already complent to your service executives but no action on your side or i requested you that refund my money as soon as possible.

Thanks
[protected]
Harish...

I had placed an online order of roti maker on "m. Naaptol.com" on[protected] @9am and made the payment of rs 1698/- through paytm mistakenly.. Then i cancelled it few minutes later and waiting for the refund. But till now i didn't receive my refund yet it's been 1 week. I have been trying to contact customer support and filed few complaints but none helping me out. How fraud this company is?? How anyone can allow this kind of fraud company...

I ordered life daps big screen android smart phone and I got received in march but the sim cards are not working in the phone.
I called many times to naptol service they are no responding properly from 3 months I'm calling they are not giving proper response .
I request to replace r repair the product.
Order no[protected]
Hyderabad.....

I shopped water heating tap from naaptol six months ago.itwas not as it was shown working. I returned it & requested to refund money .amount was 2699.For three months channel is not available in our area.complaint no is30958803..new gift voucher is NTCVIDG53W.Kindly help us to refund money....

I had ordered for drill machine. At first the delivery was not made on time. I got a call from customer care if i have received the product. I said i didn't after some days they managed to track it n delivered it at my home defective n the product was delivered in my father's hand. The package was damaged so immediately checked the product and filed complained within 24 hours. It's been passed one month i m falling customer care at first...

I have ordered one product, which i didn't like so i returned it and they gave me a voucher for that. Now i am trying to order another product using the voucher and they are asking me to pay more money as delivery charge. I don't want to pay unnecessary, i just want my money back else give me product of same worth not a penny more.

Secondly, the salesperson, they are so rude and disrespectful.
How can they treat a customer...

It's a fraud company. They cheat the customer. On 05.08. Orderd yoga paduka (999+shipping charges), and it was delivered. But the person who took my order he offer me diamond membership which will be valid till 1yr and you don't have to pay for shipping charges next time. But you have to pay 1598. I agree... Next day i got a message that your order has been cancelled so membership is not there for you... It's joke going on. Maine 1598 payment...

Shoping with naaptool is a worst experience for me. I called 23times sice 15days to return their defective product but customer care team is making only fake promises that today or tommorow they will reverse pickup.. But nobady came... Product deliver karne k liye inko address mil gaya or wapis karne m bahane marne ko dedo.. Tv channel par to itna high fi show karte h product or product quality to itne ghatia ki koi bhikhari v use na kare......

Sir, before 10 days i bye one bucca bucci shouses from your naptol, but when i open my pakete i have to see souses no is 7 but i ordered no 8, than and there i have to countuc the coustomer care request him to change my shoues, than he told me if you are open the pakete, we cant do anything for you, sir you tell me without open the pakete, how i see which no shoues i receved? Thanking you plese do something for me,...

I Have order this product by online shopping on 08/07/2018 invoice no :840L0025119, as per the advertising the product received not worth for RS.1398/-, quality of product very low.so that I raise the complaint to the NAAPTOL for return back of this product, after greater than 3 weeks of follow up with the NAAPTOL there will be no courier executive come to our home to return back this product, & NAAPTOL employee no given proper information...

I have ordered a roti maker on jul 6th, but till now i haven't received the product and called to customer care executives couple of times. The response obtained from them is to wait for few days and backend team will call. But no response or resolution provided till date. I request to refund back the amount back. Very worst service and support from naaptol....

Hi, this is in regards to below complaint for which I am looking forward to have a solution. I am not satisfied with the product delivered as it’s not as per shown in the TV show of yours. I wanted to have a refund for the same and would like to return the item. How can your colleague behave in such a rude way when I am suffering loss cause of the item delivered to me and your team says problem has been resolved or closed successfully....

Dear customers i have ordered for 3 denim jeans for men from naaptol and received it today evening. When i opened the package there is two jeans of 32 size and 1 of 34 size (Which is dark blue). There is no bill or invoice in this package.
It is possible that they may not be giving gst to government, and doing this type business.
I then contacted with customer service mobile number [protected]. Customer care executive talked...