Naaptol Online Shopping Complaints & Reviews

Website: naaptol.com

I have purchased designer stainless steel dinner set online. My product order no was 51016230. Product quality was very poor& different as seen in advt.. I have placed the order no 29/08/2018 and material received on same day. I want the refund my money as earliest as possible. There is no responsible person to handle the customer query. I have called on customer care number on same day & next day. But no body revert to me for refund. I have very bad experience with naaptol. I am asking my money than why they take the time to return the same. Today i have also called but they replied they will call me after some time but they didnt..

Kindly request to you please return my money and inform to me.

Regards

Oct 24, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,
We regret for the inconvenience caused to you.

With reference to your complaint for Order ID 51016230, we are hereby processing product refund through NEFT.
Kindly follow the below mention steps for free pick-up:

1. Please pack the product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 3-4 working days.

3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.

It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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I once bought a juicer cutter combo for rs 999. Since it was of bad quality i immediately returned it. At that time they did not return my money instead of that they asked me to buy a another product. How can they force a consumer to buy product. For letting not go my money waste i bought a another product ie combo of 7 bags. But sir, since than i have been getting calls 3 times that i have been a winner of lucky draw contest. They again...

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Address: 560100

I have ordered designer kambal collection of 5 (5fb5) package @1199. The product is not of the quality that i expected. This product is totally different from what was shown in the ad. The order number is 51431719, ordered on 12/9/2018 and received on 15/9/2018 at house number 213, 1st main, 5th cross, hosa road, ck nagar, electronic city post, bengaluru 560100. Kindly take back the product and refund my money.

Oct 28, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for Order ID 51431719, we are hereby processing product refund through NEFT.
Kindly follow the below mention steps for free pick-up:

1. Please pack the product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 3-4 working days.
3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.
It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further.

Further we would request you to write back to us at [protected]@naaptol.com.

Awaiting your earliest revert and be rest assured of a complete resolution from our end.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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Address: 560100

I order the product on naaptol shoping website, order detail are as folllows

Product name :Juicer & Slicer Combo + 6 Glasses + Multi Cutter with Peeler + Spiral Cutter
Order id :50707690
Order date : 19/08/2018
delivery date(during order booking) =: 23/08/2018

issue: till now product is not deliver
further steps: last 10 days i am keep on calling to naaptol customer care people regarding status, they are keep on changing delivery date,

twodays before i checked in website: delivery date =14-09-18
yesterday i checked in website: delivery date =15-09-18
today i check in website:delivery date =17-09-18
like this every days they keep on changing the delivery date, i told then to cancel the order and payback money, they are telling i can't cancel order, they are telling i need to wait. i don't know how many days or month or year

+1 photos

Oct 14, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 50707690, please be informed that urgent delivery request is already forwarded to the courier team and they are working upon the same.

We too are co-ordinating with them internally and trying our best to expedite with the delivery.

Request your patience in the interim.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

Sep 14, 2018

Updated by senthilcae Hi they are telling i need to wait till i receive the product. very poor response, please refer today updates, delivery dates are changed. you can't help me ya. i really upset on this

Sep 14, 2018

Updated by senthilcae do u know what kind of response i got, sorry for delay, product will be deliver as per the due date". but u know the due date will keep on every day. i am sure as per today date the expected delivery date is 18 of sep. if i check tomorrow the expected delivery date is 19 of sep, next day it will be 20 of sep. still we have hope on you. please do something

Sep 17, 2018

Updated by senthilcae Hi any updates on this issue. today also i checked, the expected delivery date is 21th of sep. please do something

Sep 19, 2018

Updated by senthilcae Hi any updates on this issue. today also i checked, the expected delivery date is 24th of sep.

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M

Mallikarjun Vishwanath

from Chennai, Tamil Nadu

Sep 18, 2018

My father had order product looking at the add coming in TV. Jack is not operational and air blower doesn’t work.
No return policy details on the shipped product.
Waste of 3500 rupees..
Waste of money.
Naaptol looks like not trusted.

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Address: Hyderabad, Andhra Pradesh, 0091

We have purchased from the brand kitchen queen from naptol which we received with damage. I have brought it to your knowledge and you agreed to take back the item and issue credit voucher my complaint no. 34098367. but so far i have not received any response since my complaint is from 20 days. for further action pls call on [protected]

Nov 10, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 50095247, we would requested you to share alternate mobile no, as there is no response from your registered and above mention mobile no.

Awaiting your earliest revert and be rest assured of a complete resolution from our end.

Be assured of complete & satisfactory resolution.

@Team Naaptol

Verified Support

Oct 01, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

we would request you to write back to us at [protected]@naaptol.com along with alternate mobile no, as your registered no is not contactable..

@Team Naaptol

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Address: Hoshiarpur, Punjab, 146001

I ordered 83 pcs dinner set on april 2018
But product is defective. I filed a complaint. There is no full refund (Rs 2699) and no complete replacement
And send me voucher of (Rs2699). Then i order jeans and tshirt from voucher and call customer care that i want free delivery he told me cancel the order and beacome dimanaond member and then order so i did.
I cancel my order but then i am not able to re-order i call customer care they send me 2 coupon of rs1349 and rs135
But this coupon not working properly. So i request him to send me single couple of rs2699
They told me issue will be resolved in 24 hours. I again call them to check status everytime they have closed the complaint. I am still following on this.
This is more then 2 month now but no resolution. Please look into it and refund full amount.

Thanks,
Manish
[protected]

Oct 6, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Sep 04, 2018

Updated by manish1222 sorry its not 83 .it is Kitchen Queen 81 Pcs Stainless Steel Dinner Set + Free Knife Set

Verified Support

Sep 05, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for Order ID 47305869 and as per conversation had today, we would like to inform you that combined refund voucher has been send to your registered mobile no through sms.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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J

Javaid hamdani

from Rohtak, Haryana

Sep 11, 2018

The product that I have purchased from naptol is not suitable I have purchased a spectacle. I am not able to see anything this is a fraud and cheating
Pleas take this product back and return my money. Otherwise I will put it on social media

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Address: Tiruchirappalli, Tamil Nadu, 620021

Dear sir,
The product'solar lantern and portable cooler' vide my order no.50959931 is not as shown in your advertisement.

Both these two products are just looking like a toy.

More over, the portable lantern is defective.

As the ordered product is not in conformity with the one shown in your advertisement, i would like to return the product.

I have already registered my complaint vide complaint no.34634872.

Hence you are requested to take back your product and return the payment of rs.1398.00 made by me through cash to the courier man.

P. S. Suntharrajen
[protected]

Oct 6, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,
We regret for the inconvenience caused to you.

With reference to your complaint for Order ID 50959931 and as per conversation had with our advisor, we are hereby processing product refund through NEFT.
Kindly follow the below mention steps for free pick-up:

1. Please pack the product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 3-4 working days.
3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.
It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further.

Meanwhile, we would request you to write back to us at [protected]@naaptol.com for further query.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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N

Nirupama Srivastava

from Delhi, Delhi

Sep 11, 2018

Naaptol par bahut hi cheap and low quality product beche jaate hne . product return karne par money refund nahi kiya jata he refund voucher de kar fir ese hi cheaper product ko mehnge daam par kharidane ke liye majboor kar diya jaata he. online thagane ka business .

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Nirupama Srivastava's reply, Sep 6, 2018

from the very beginning I have requested for money refund they gave gift voucher valid for 6 months to be used in online shopping from naaptol .

Nirupama Srivastava's reply, Sep 6, 2018

i want money refund

Nirupama Srivastava's reply, Sep 6, 2018

din bhar TV par cheekh cheekh kar samam bech rahe hne .logo ki mehanat ki kamai barbaad karwane ke liye .

Nirupama Srivastava's reply, Sep 6, 2018

itna hi honest hne to product return karne par price refund karna chahiye jaise amazon wale karte hne.

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Address: 713104

Your product car jack combo which you have send me on 29/8/2018 is not working properly.so you please refund our money against your defective product.
I am looking forward for your earnest cooperation in this regard.
Thanking you.
SUBRATA MITRA.
2 no shyamlal colony, purba bardhaman
ph: [protected].
my order no. is: 50696121.

Sep 03, 2018

Updated by apu mitra you have sent me my order car jack combo is defective.if you please refund me iwill be very greatful.

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Address: Thiruvananthapuram, Kerala, 695587

Website: naaptol

My father had ordered 5 bed sheets for 999rupees. But they delivered the product which has no quality. It is available for very cheap price in open markets. It has only a value of 400 rupees approximately. When i called customer care, they told that they will not return it and they will not give my money. Also the lady who picked up the phone... Her behaviour was very rude. I want my money back. Please help me.

Oct 2, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

Naaptol Online Shopping Customer Care's response Thank you for notifying us of your complaint.

we would request you to write back to us at [protected]@naaptol.com along with order details.

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Address: Solan, Himachal Pradesh, 173212

Hi... I'm arun from hp. Last time i order but naaptol adviser can't give me proper guides.. Last 2 months i can't received my product. They give me excuse 2 days 4 days like this. I'm not happy. Plz give my product. Iske baad kabhi b jivn me order nai krugga... Never order again in live..& advice to my friend plz don't order from naaptol. Sorry 3class sport system.

Sep 28, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

Naaptol Online Shopping Customer Care's response Thank you for notifying us of your complaint.

we would request you to write back to us at [protected]@naaptol.com along with order details.

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T

Tanushree Maity

from Siliguri, West Bengal

Aug 28, 2018

They delivered product without accessories. When I try to replace it. They denied to take any responsibility. I called them so many times. Everytime they made some excuses and not replacing fault product.

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9

9721681605

from Lucknow, Uttar Pradesh

Sep 3, 2018

Do not refund money on return of goods and speak for buying another product
Product.: C.C.Tv Camera
Order No.: 50787764, Rs.: 2999/-
AWB No.[protected]
Date.: 22/8/2018, receiving .: 30/08/2018
Reason.: Iam not satisfy

order can't fulfill from 2 months - Comment #3199745 - Image #0

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9721681605's reply, Sep 1, 2018

please solve this

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Address: 560066

I ordered kitchen queen 43 pcs coloured stainless steel storage set on 27th july 2018 and got it on 4th august 2018. But product is defective. I filed a complaint order no. 49950726 complaint id: 34055989. There is no full refund (Rs 1999) and no complete replacement and they have closed the complaint. I am still following on this. I am just getting a promise that product will be picked and i will get refund. This is one month now but no resolution. Please look into it and refund full amount.

Thanks,
Atul

Oct 7, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order 50276964, we have forwarded the same to our concerned department for pick up on priority.

Kindly allow 24-72 hours to action further, we do understand the disappointment caused to you due to the delay in resolving the issue.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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A

Ajay sharma37

from Sarka Ghat, Himachal Pradesh

Aug 28, 2018

I bought the sofa cum bed from your company as per you advertisement on tv... Now its about 1month ago and there is a hole in it... We use it only for sitting or sleeping even we don't move it... Still a hole there you have been, , how it happened if that you so something and told... Now u may excahnge it or give me another solution

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Address: New Delhi, Delhi, 110059

Website: Naaptol.com

My order no is 50353954
Invoice no - 765l[protected]
Date - 8/8/2018

Dear team
I inform you that i purchased a item on your site naaptol.com, and the products quality is very cheap and worst and i already complent to your service executives but no action on your side or i requested you that refund my money as soon as possible.

Thanks
[protected]
Harish

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Naaptol Online Shopping customer support has been notified about the posted complaint.

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Website: m.naaptol.com

I had placed an online order of roti maker on "m. Naaptol.com" on[protected] @9am and made the payment of rs 1698/- through paytm mistakenly.. Then i cancelled it few minutes later and waiting for the refund. But till now i didn't receive my refund yet it's been 1 week. I have been trying to contact customer support and filed few complaints but none helping me out. How fraud this company is?? How anyone can allow this kind of fraud company to advertise on tv?? I can't believe this... No one is responding to any refund queries... Is there anything i can do to get my money back??
Please help..

Order id:50527391
Website:m. Naaptol.com (Naaptolshoppingpvtltd)
Mode of payment:paytm
Amount paid:1698rs
Wallet transaction id: [protected]

Sep 27, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to you complaint, we would like to inform you that REFUND (Rs. 1698) has already been done into your Paytm account on 16-August-2018.

Payment Reference ID[protected].

Kindly wait 2-3 business days to the points reflect in your account.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol

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Address: Hyderabad, Andhra Pradesh, 5890

Website: Naptol

I ordered life daps big screen android smart phone and I got received in march but the sim cards are not working in the phone.
I called many times to naptol service they are no responding properly from 3 months I'm calling they are not giving proper response .
I request to replace r repair the product.
Order no[protected]
Hyderabad..

Sep 23, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no[protected], we would request you to share the invoice in .jpg/.pdf format to Naaptol mail ID:- [protected]@naaptol.com so that we can action further.

We deeply value your relationship with Naaptol and are committed to providing you with the highest level of service simply because our customers deserve the very best.

@Team naaptol

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H

Hassan Basha

from Rajahmundry, Andhra Pradesh

Aug 28, 2018

Please cancel my order no.[protected]

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J

Jagadish Rudraiah

from Delhi, Delhi

Aug 28, 2018

Silai Machine not working properly

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Address: Mumbai City, Maharashtra, 146105

Website: www.naaptol.com

I shopped water heating tap from naaptol six months ago.itwas not as it was shown working. I returned it & requested to refund money .amount was 2699.For three months channel is not available in our area.complaint no is30958803..new gift voucher is NTCVIDG53W.Kindly help us to refund money.

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Address: 403707

Website: Www.naaptol.com

I had ordered for drill machine. At first the delivery was not made on time. I got a call from customer care if i have received the product. I said i didn't after some days they managed to track it n delivered it at my home defective n the product was delivered in my father's hand. The package was damaged so immediately checked the product and filed complained within 24 hours. It's been passed one month i m falling customer care at first i asked for replacement of product but still not done. Now i already bought product from local dealer so i don't want it n i want my refund but the customer care says there will be delivered guy to pick up the product but still not done. Can anyone help...

Sep 15, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2018

Naaptol Online Shopping Customer Care's response Thank you for notifying us of your complaint.
we would request you to write back to us at [protected]@naaptol.com along with order details.

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Address: 411015

Website: Naptool.com

I have ordered one product, which i didn't like so i returned it and they gave me a voucher for that. Now i am trying to order another product using the voucher and they are asking me to pay more money as delivery charge. I don't want to pay unnecessary, i just want my money back else give me product of same worth not a penny more.

Secondly, the salesperson, they are so rude and disrespectful.
How can they treat a customer with who is taking your services and paying for that treat with so much disrespect.

It is humiliting to talk to naptool salesperson.

I just want my money back and i swear to never shop from naptool ever again.

Sep 20, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2018

Naaptol Online Shopping Customer Care's response Thanks for writing to Naaptol,
Apologies for the inconvenience.
we would request you to write back to us at backoffice.[protected]@naaptol.com along with 8 digit order no.
-Team Naaptol

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Address: 122002

Website: Gmail.com

It's a fraud company. They cheat the customer. On 05.08. Orderd yoga paduka (999+shipping charges), and it was delivered. But the person who took my order he offer me diamond membership which will be valid till 1yr and you don't have to pay for shipping charges next time. But you have to pay 1598. I agree... Next day i got a message that your order has been cancelled so membership is not there for you... It's joke going on. Maine 1598 payment kiya h... Iska mtlb tmhre deliver boy nae paise update nhi kiyae... Mujhae ab yae order nhi chahiyae plz return my money.

Sep 7, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Aug 07, 2018

Updated by Tanu Deopa Same thing...

Verified Support

Aug 07, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,
Apologies for the inconvenience!
We would request you to write back to us at backoffice.[protected]@naaptol.com mention with order details.
-Team Naaptol

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201308

Website: Www.consumercomplaints.in

Shoping with naaptool is a worst experience for me. I called 23times sice 15days to return their defective product but customer care team is making only fake promises that today or tommorow they will reverse pickup.. But nobady came... Product deliver karne k liye inko address mil gaya or wapis karne m bahane marne ko dedo.. Tv channel par to itna high fi show karte h product or product quality to itne ghatia ki koi bhikhari v use na kare... Blue beg ko red thread se stich kia.. Pain k spot pade h kai jagah se fata hua

Sep 13, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,
Apologies for the inconvenience!
we would request you to write back to us at backoffice.[protected]@naaptol.com along with order details.
-Team Naaptol

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Address: kolkata 700136

Website: [email protected]

Sir, before 10 days i bye one bucca bucci shouses from your naptol, but when i open my pakete i have to see souses no is 7 but i ordered no 8, than and there i have to countuc the coustomer care request him to change my shoues, than he told me if you are open the pakete, we cant do anything for you, sir you tell me without open the pakete, how i see which no shoues i receved? Thanking you plese do something for me,

Sep 5, 2018

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2018

Naaptol Online Shopping Customer Care's response Dear Customer,
Request you to kindly write back to us with the order id and your register contact details so that we can retrieve your details and respond to your query.
-Team Naaptol

Naaptol Online Shopping Complaints & Reviews

File a complaint to Naaptol Online Shopping

Naaptol Online Shopping reviews & complaints page 30

50 pcs designer stainless steel dinner set

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getting fake calls in the name of naaptol

return of product

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not yet deliver the product more than 20 days

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kitchen queen

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need single voucher of rs 2699

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complaint no.34634872/solar lantern & portable cooler

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defective product

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delivered the product which has no quality

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order can't fulfill from 2 months

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kitchen queen 43 pcs coloured stainless steel storage set

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refund money

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refund for a cancelled product

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defective product and no response from naaptol team

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water heating tap

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drilling machine

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I have complaint against the product and your sales person

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yoga paduka

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seven pieces bag combo

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change my my shoes

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